Konami SYNKROS is a comprehensive, advanced casino management system designed to provide a 360-degree view of patrons and casino operations. It focuses on real-time data capture, player management, marketing, accounting, and operational efficiency to maximize revenue and player engagement.
Casino management system and platform provider with integrated player management and accounting software.
The primary purpose is to optimize casino floor operations, player tracking, marketing efforts, accounting, and compliance reporting for casino operators. It targets land-based and multi-property casino enterprises aiming for efficient management and customer engagement.
Serves land-based casino verticals such as slots, table games, cage management, and also supports integrated sports betting and bingo verticals.
B2B; Konami SYNKROS is offered primarily as a software solution for casino operators and gaming properties.
Unique features include True-Time Patron Management, real-time analytics down to individual game and player level, biometric facial recognition with SYNK Vision, integrated Title 31 AML compliance (SYNK31), mobile app player tracking (SynkConnect), high system availability (99.9%+ uptime), and a comprehensive marketing suite for targeted player engagement.
Konami Gaming, Inc.
Konami Gaming was established in 2001 as a division of KONAMI GROUP CORPORATION.
Registered primarily in the United States; Konami Group Corporation is headquartered in Japan.
Headquartered in Las Vegas, USA, with regional presences and deployment across North America, Australia, cruise ships, multi-property resort portfolios, and expanding globally including UAE.
Over 20 years of presence, with SYNKROS evolving since early 2000s and continuously developed through to current versions.
Specific team size not publicly disclosed; typically, a large dedicated development and support team aligned with Konami's gaming technology divisions.
Multi-language support for product interfaces to accommodate global casino operators.
Offers regional localization including regulatory compliance for multiple jurisdictions, language configurations, currency support, and tax reporting aligned to specific markets.
To deliver innovative and reliable gaming technologies and management systems that advance casino operations, enhance player experiences, and maximize operator profitability.
Private subsidiary of KONAMI GROUP CORPORATION, a publicly traded company on Tokyo Stock Exchange.
Holds multiple industry awards for innovation and reliability; certifications include compliance with Title 31 AML regulations, and others relevant to gaming jurisdictions.
Active in professional gambling industry associations, including various gaming regulatory bodies and compliance organizations.
Key milestones include introduction of SYNKROS system in early 2000s, addition of biometric player tracking (SYNK Vision), Title 31 AML compliance modules (SYNK31), mobile player app (SynkConnect), and cloud/disaster recovery enhancements.
As a division of publicly traded Konami Group Corporation, no separate IPO plans; continues to attract investment through parent company growth.
Provides partner and integrator programs for casino operators and third-party service providers to integrate SYNKROS with their gaming floors and services.
Supports responsible gambling through integrated player behavior monitoring, self-exclusion management, and compliance with global standards.
Adheres to corporate environmental policies aligned with the parent company’s overall sustainability commitments.
Offers training and certification programs for casino staff and operators to maximize effective use of SYNKROS tools and analytics.
Plans focus on advancing real-time data analytics, biometric enhancements, cloud capabilities, cashless gaming, and integration of AI for player engagement optimization.
Expanding presence in regulated markets including UAE, continued growth in North America, Australia, and cruise ship venues.
Dedicated R&D departments within Konami’s gaming technology division focused on system architecture, analytics, security, and regulatory compliance innovations.
Embraces cloud computing, biometric identification, AI data analytics, mobile integration, cashless gaming technology, and high availability infrastructure.
Limited direct startup support; primarily focuses on its established technology ecosystem, though partners may collaborate on integration projects.
Considered one of the top casino management systems globally with deployments in over 400 venues across multiple continents.
IGT Advantage, Scientific Games, Aristocrat Oasis, and other major casino management and player tracking system providers.
High system reliability (99.9% uptime), comprehensive feature set including AML compliance, biometric tracking, integrated marketing tools, and multi-property scalability.
North America, Australia, UAE, cruise ship venues worldwide, and other regulated global markets.
Large casino operators, multi-property resorts, cruise lines, and regional casino venues requiring comprehensive floor management and player engagement solutions.
No specific white-label solutions for the SYNKROS system reported; it is branded under Konami Gaming.
Pricing is typically customized based on property size, system modules, and integration scope; offered as a licensed software solution.
Focuses on showcasing operational efficiency, regulatory compliance, and enhanced player engagement benefits at industry trade shows and direct B2B sales.
Distributed through direct sales by Konami Gaming and authorized technology integrators globally.
Not a game provider system directly; supports integration of thousands of slot and table game titles through connected casino floor devices.
Supports slots, table games, electronic bingo, keno, and integrated sportsbook management in casino venues.
Supports management and player tracking for live dealer table games; integrates with table management systems.
No specific VR/AR support reported; focus remains on floor-based game management and player tracking.
Supports management of tournaments and promotional competitions through integrated marketing modules.
Yes, includes SYNKROS Progressive Management for remote configuration and targeting of progressive jackpots across casino floors.
Supports multiplayer game data tracking and marketing integration where applicable on casinos’ floor games.
No player chat functionality built into the management system; communication primarily via marketing and alerting tools.
Supports private table management through table game management modules.
Supports side bets tracking where applicable via table game integrations.
Offers achievement and rewards systems through loyalty and player tracking features.
Supports gamification including experience points, badges, tiers, and comp multipliers via marketing modules.
Allows interface personalization for marketing communications, player preferences, and loyalty tiers.
Not applicable; system tracks games but does not control game speeds.
Not applicable; SYNKROS manages casino operations, not game mechanics.
Supports detailed game history for player tracking and patron activity analytics.
No specific replay functionality for disputed game actions; focuses on transaction and activity logs.
Supports multiple currency tracking and conversion across properties with different currency use.
Supports real-time currency conversion for multi-currency operations.
No verified support for cryptocurrency gaming integration.
No confirmed blockchain integration in SYNKROS system.
Built on robust enterprise platforms including Oracle database backend with a scalable virtualized application server architecture.
Supports cloud or virtualized deployment options for disaster recovery and scalability.
No confirmed details on containerization; uses virtualization technologies.
Uses Oracle database technology for data storage and management.
No explicit microservices architecture reported; built on monolithic but scalable enterprise architecture.
Offers APIs and web services for integration with third-party casino systems.
Provides RESTful API support for external system integration.
No confirmed GraphQL support reported.
Supports common data exchange formats like JSON and XML.
Full real-time update support for patron, game transactions, and marketing data.
Utilizes secure communication protocols suitable for casino floor networks and integration endpoints.
No explicit information available; real-time communication supported through other protocols.
Requires high-speed gigabit or better network infrastructure for casino floor management.
Supports data caching for performance optimization in reporting and player tracking.
Not typically applicable; system is mainly internal casino network focused.
Supports load balancing across virtualized application servers.
Provides scalability through virtual server environments but no specific auto-scaling details.
Includes integrated system and network monitoring features.
Offers centralized logging for audit and operational compliance.
Built-in advanced analytics for player behavior, marketing returns, and operational performance.
Supports A/B testing capabilities for marketing campaigns.
Provides sandbox environments for testing configurations and integrations.
Supports API versioning for backward compatibility.
Provides development and integration tools for custom casino workflows.
Not specifically disclosed; partners often use industry-standard development tools compatible with the system.
Uses automated testing as part of development lifecycle.
No specific details available; likely internal use.
Supports deployment strategies that minimize downtime, akin to blue-green deployments.
Provides rollback strategies for software updates and database changes.
Integrated performance monitoring tools for system health and analytics.
No explicit details available.
Internal profiling tools are used for optimization.
No direct information; system updates designed for minimal disruption.
Requires enterprise-grade server hardware and casino floor network switches.
Supports multi-property and multi-venue environments within a single instance.
Supports thousands of concurrent users and devices depending on deployment scale.
Designed for horizontal scaling across multiple data centers and properties.
Low latency critical for real-time floor operations and patron engagement.
Supports distributed geographic deployment for multi-property operators.
Full disaster recovery preparedness with failover data centers and Oracle Data Guard.
Not applicable; SYNKROS manages casino operations, not game fairness.
Does not create games; integrates with third-party games.
No white-label game offerings.
Robust promotional campaign tools integrated for targeting players with bonuses and offers.
Supports seasonal and timed promotions via marketing modules.
Designed for minimal downtime during updates.
Managed by game manufacturers; SYNKROS tracks theoretical win and player data.
Not directly managed; SYNKROS monitors slot performance metrics.
Supports desktop and mobile interfaces for casino staff; player app for mobile.
Interfaces optimized for casino workstation screens and mobile devices.
No offline mode; requires network connectivity for real-time data.
No direct game engine integration; focuses on management layers.
Not applicable to SYNKROS directly.
Integrates with various third-party casino and financial systems.
Full casino management system integration.
Supports payment systems and cage management.
Integrated CRM capabilities for loyalty and marketing.
Comprehensive marketing campaign management integrated.
Not specifically highlighted.
Supports business intelligence tool integration.
Full compliance and regulatory reporting integration.
Supports multiple player registration methods including card, QR code, and biometric.
Supports two-factor authentication for admin users.
Integrates with KYC compliance and player verification.
Supports automated document verification processes within compliance frameworks.
Supports age verification according to jurisdictional requirements.
Provides geolocation verification capabilities.
Integrated player self-exclusion systems.
Supports configurable deposit and betting limits.
Supports enforced cooling-off periods.
Advanced player behavior monitoring tools included.
Supports suspicious activity alerts in real-time.
Comprehensive VIP program support.
Supports assignment of personal managers for VIP players.
Advanced player segmentation capabilities.
Loyalty system with point accumulation and tier levels.
Supports personalized bonus offers and rewards.
Not explicitly detailed.
Not specifically detailed.
Fully integrated with CRM functions.
Supports targeted email marketing campaigns.
Available SMS notification support.
Supported for player mobile engagement.
Supports complaint and customer support ticketing.
No direct live chat for players; operator staff support.
Multi-level internal support system available.
Support available in multiple languages.
Provides knowledge base for user self-service.
No specific video verification.
Supports account blocking.
Supports temporary account freezing.
Supports password recovery mechanisms.
Fully GDPR compliant for user data handling.
Supports right to data deletion requests.
Supports user data export capabilities.
Integrates with multiple payment systems.
Supports bank transfer processing.
No direct cryptocurrency payment support.
Supports e-wallet transactions integration.
Supports mobile payment solutions.
Supports prepaid card transactions.
Supports instant deposit capabilities.
Supports scheduled deposit options.
Enables fast withdrawal processing.
Supports automated withdrawal workflows.
Configurable deposit and withdrawal limits supported.
Supports multiple currencies.
Real-time automatic currency conversion available.
Not supported.
Not supported.
Not supported.
Not supported.
Not supported.
Comprehensive Anti-Money Laundering system with Title 31 support.
Automated transaction screening included.
Supports sanctions lists integration.
Real-time suspicious activity reporting supported.
Built-in tax accounting features.
Automated report generation capability.
Integrates with tax systems per jurisdictional requirements.
Supports transaction fee accounting.
Full payment reconciliation capabilities.
Supports chargeback management.
Integrated fraud detection for payment transactions.
Supports 3D Secure authentication.
Not specifically detailed.
Not supported.
Not supported.
Supports B2B corporate banking needs.
Supports automatic refund processing.
Holds standard security certificates for compliance.
Compliant with ISO 27001 information security standards.
PCI DSS compliant for payment security.
GDPR compliant with strong security measures.
Certified by multiple gambling commissions globally.
Not specifically mentioned.
Undergoes GLI testing for gaming compliance.
Supports iTech Labs certification requirements.
Subject to regular security audits.
Penetration testing is performed regularly.
No known public bug bounty program.
Supports encryption of data at rest.
Supports encryption of data in transit.
End-to-end encryption support available.
Provides key management systems.
Supports Hardware Security Modules (HSM).
Includes intrusion detection systems.
DDoS protection mechanisms supported.
Uses firewalls and Web Application Firewall (WAF) protection.
Implements rate limiting for security.
Continuous security monitoring implemented.
Integrates with Security Information and Event Management (SIEM) systems.
Provides automatic incident alerts.
Supports formal incident response procedures.
Includes backup and disaster recovery systems.
Supports geographic redundancy for data and applications.
Offers Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees.
Business continuity planning fully supported.
Implements strict access control systems.
Role-based access control (RBAC) is supported.
Maintains audit trails for all system actions.
Built-in analytics for operational and marketing insights.
Supports real-time analytics dashboards.
Provides customizable operator dashboards.
Allows creation of custom reports.
Automated report generation capability.
Supports scheduled reporting routines.
Data exports available in multiple formats including CSV, JSON, XML.
Supports data mining functionalities for player and operational insights.
Uses predictive analytics models to optimize marketing and operations.
Machine learning analytics integration for player behavior and revenue optimization.
Advanced player behavior analytics tools included.
Supports cohort analysis for player grouping.
Lifetime Value (LTV) calculations supported.
Provides churn prediction analytics.
Tools included for revenue management and optimization.
Provides support via phone, email, and remote assistance.
Offers 24/7 technical support.
Multi-level support system with escalation paths.
Supports remote diagnostics for issue resolution.
On-site support available when needed.
Integrated ticketing system for tracking support issues.
Service Level Agreements with uptime and response time guarantees.
Priority support options for critical clients.
Offers dedicated account and support managers.
Provides migration assistance for transitioning from legacy systems.
