Milestone XProtect is a powerful and highly scalable video management software (VMS) developed by Milestone Systems. It focuses on providing comprehensive video surveillance and security management solutions that help organizations prevent fraud, theft, and operational errors through integrated video and data analysis.
Video management software (VMS) and security software developer.
The primary purpose of Milestone XProtect is to enable organizations to manage security and loss prevention efficiently by integrating video surveillance with transaction and operational data, targeting sectors such as retail, banking, transportation, and critical infrastructure.
Milestone XProtect is generally used in broader security applications including retail and banking; it is not specialized specifically for gambling verticals but may be used by casinos and related facilities for fraud prevention and security surveillance.
Milestone Systems operates primarily under a B2B business model, selling their XProtect software platform to businesses and organizations needing robust video surveillance and security solutions.
XProtect is known for open architecture supporting over 14,000 cameras and more than 1,000 third-party integrations, centralized security management across multiple sites, advanced AI and video analytics, cybersecurity compliance, and scalable deployment options including cloud, hybrid, and on-premises.
Milestone Systems.
Founded in 1998.
Registered primarily in Denmark, where Milestone Systems is headquartered.
Primary office locations include Denmark (headquarters), with a global presence including offices and partners worldwide across Europe, North America, Asia, and other regions.
Milestone XProtect has been on the market for over 20 years, continually evolving since its inception in the early 2000s.
The exact development team size is not publicly detailed, but Milestone Systems as a company employs several hundred staff globally, including substantial teams for software development, support, and research.
XProtect software interfaces are available in multiple languages to support global deployment; specific languages include English, Danish, French, German, Spanish, Chinese, and others depending on localization.
Regional customization supports different languages, compliance requirements, and regional security standards to cater to diverse markets worldwide.
Milestone Systems’ mission is to provide an open platform video management software that empowers organizations to protect people, assets, and data by delivering innovative, scalable, and secure video surveillance solutions.
Milestone Systems is a privately held company, having been acquired by Canon Inc. in 2014.
XProtect has received multiple industry awards for innovation and reliability, and the company holds certifications such as GDPR compliance, FIPS 140-2, ONVIF compliance, and adherence to various cybersecurity standards.
Milestone Systems participates in several professional security and surveillance industry associations, including ONVIF, and various regional security technology organizations.
Key milestones include the launch of the first XProtect versions in the early 2000s, the introduction of AI and analytics integrations, expansion to support over 14,000 camera models, acquisition by Canon in 2014, and ongoing development of cloud and hybrid solutions.
There are no publicly available plans for an IPO; the company remains privately owned under Canon.
Milestone offers partner programs for system integrators, resellers, and technology partners, providing certifications, technical support, and co-marketing opportunities.
Not specifically applicable as the software is primarily for security; however, XProtect may support compliance and integrity in casino environments indirectly.
Milestone Systems conforms to environmental standards through corporate sustainability initiatives and compliance with regional environmental regulations in its operations and product lifecycle management.
Provides comprehensive training and certification programs for users, partners, and integrators to ensure effective use and deployment of XProtect solutions.
The strategic focus includes enhancing AI and analytics capabilities, expanding cloud and hybrid deployments, increasing cybersecurity protections, and broadening integrations for seamless multi-vendor security ecosystems.
Plans include continuing global market expansion with emphasis on emerging markets in Asia, the Middle East, and Latin America, as well as strengthening presence in established markets.
Dedicated R&D departments focus on software innovation, AI integration, cybersecurity, and hardware compatibility to maintain product leadership in VMS.
Key technological trends incorporated include AI and machine learning for video analytics, cloud computing and hybrid architectures, advanced cybersecurity measures, and IoT device integrations.
Milestone provides technology partnership opportunities and may support startups and innovation projects through its partner ecosystem and developer community.
Milestone Systems is one of the leading providers in the global VMS market, with over 500,000 installations worldwide, indicating a strong market share in enterprise video security.
Primary competitors include Genetec, Avigilon (Motorola Solutions), Axis Communications, Hanwha Techwin, and Hikvision in the VMS and security software segment.
Competitive advantages include open platform architecture, broad hardware compatibility, robust cybersecurity, advanced AI analytics, scalable deployment options, and strong global partner network.
Served regions include North America, Europe, Asia-Pacific, Middle East, Africa, and Latin America, essentially global coverage.
Target customers range from small businesses to large enterprises across industries such as retail, banking, transportation, government, and critical infrastructure.
No widely known white-label offerings; Milestone Systems markets XProtect under its own brand with partner customizations possible.
Pricing is typically license-based, with tiered editions from free/basic to advanced enterprise solutions, plus optional add-ons and support packages.
Focused on B2B sales through partner channels, industry events, digital marketing, and thought leadership in security technology.
Network of authorized resellers, integrators, and technology partners globally that deliver and support XProtect implementations.
Not applicable as Milestone XProtect is security software, not a game provider.
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The XProtect interface is customizable, allowing operators to tailor dashboards, maps, and views for ease of use and operational efficiency.
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XProtect supports video replay and forensic video search capabilities for reviewing security footage and disputed incidents.
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No known blockchain integration.
Based on Windows Server and Windows client platforms, with options for cloud deployments.
Supports cloud and hybrid cloud deployment models for flexible and scalable security management.
No public details on containerization such as Docker or Kubernetes support.
Uses Microsoft SQL Server or embedded databases to manage video and system metadata.
The platform architecture is modular but does not publicly emphasize microservices architecture.
Provides APIs for integration with third-party systems, including video analytics, access control, and IoT devices.
Supports RESTful APIs for interoperability with external applications.
No public information indicating GraphQL API support.
Supports common data formats such as JSON and XML for data exchange and integration.
Supports real-time video streaming and event notifications for immediate situational awareness.
Uses standard IP-based protocols, including ONVIF, RTSP, and proprietary protocols for video and device communication.
Supports WebSocket protocols for real-time communication in web clients.
Bandwidth needs vary by resolution and number of cameras; system allows optimization for network conditions.
Supports local caching of video streams to optimize network traffic and playback.
Does not typically use CDN; video delivery is managed within secure enterprise networks.
Supports load balancing for management servers and streaming services to ensure high availability.
Cloud and hybrid deployments enable some automatic scaling capabilities based on workload.
Includes integrated health monitoring for cameras, servers, and services.
Provides centralized logging for system events and user actions for audit and troubleshooting.
Includes built-in analytics tools, supplemented by AI-powered third-party analytics integrations.
Not generally a feature of security VMS platforms.
Offers sandbox environments for testing upgrades and integrations before production deployments.
Supports API versioning to maintain compatibility across software updates.
Provides SDKs, developer documentation, and integration tools for partners and developers.
SDKs are available primarily for C#, .NET, and other Windows-based programming languages.
Employs automated testing within its software development lifecycle.
Uses continuous integration and deployment processes internally to maintain software quality and releases.
No specific public information on blue-green deployment strategy.
Supports rollback capabilities to previous software versions if issues occur.
Offers performance monitoring tools integrated within management servers.
No public details indicating distributed tracing support.
Built-in profiling and diagnostics tools for performance tuning and troubleshooting.
Supports live configuration changes and some component updates without downtime.
Typical deployment requires standard server hardware for management servers plus network cameras and storage.
Supports multi-tenant architectures for centralized management of multiple independent sites.
Supports large numbers of concurrent users depending on licensing and server capacity, including enterprise scale.
Supports horizontal scaling by adding servers and cameras to the system.
Designed for low-latency video streaming and prompt event notification.
Supports geographically distributed sites with federated architecture enabling centralized control.
Includes backup, redundant storage, and failover capabilities for disaster recovery.
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Supports zero-downtime software updates with failover and redundant servers.
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Client interfaces include desktop Windows and web/mobile clients accessible on multiple platforms.
Interfaces are optimized for different devices including desktops, tablets, and smartphones.
Limited offline mode; primarily real-time connected system.
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Web client supports HTML5 for browser-based access.
Supports extensive third-party integrations including cameras, analytics, access control, and IoT devices.
Can integrate with various Casino Management Systems where video surveillance is required.
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Integrates with some CRM systems to enhance operational workflows where needed.
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Supports integration with Business Intelligence tools for advanced analytics.
Provides compliance and regulatory reporting tools tailored to security standards.
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Supports multi-factor authentication for secure system access.
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Supports geolocation data for device and camera locations.
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Supports monitoring of operator and user behaviors for security purposes.
Provides real-time alerts for suspicious activities detected by analytics and user reports.
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Integrated with select CRM systems for operational enhancement.
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Supports SMS notifications for alarm and event alerts.
Supports push notifications on mobile devices for immediate security alerts.
Integrated support ticketing and complaint tracking for system users.
Support for live operator communication through integrated system interfaces.
Provides multi-level technical support via partner and direct customer services.
Support available in multiple languages for global clients.
Offers a comprehensive online knowledge base and resources.
Supports recording and verification of video evidence linked to events and transactions.
Supports account and user access blocking for security purposes.
Supports temporary suspension of user/system access.
Provides password recovery and reset options for authorized users.
Fully compliant with GDPR data protection regulations for privacy and security.
Supports data deletion rights per GDPR and other data privacy laws.
Enables user data export in standardized formats upon request.
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Supports suspicious activity reporting within security operations.
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Supports automatic report generation and distribution.
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Fraud detection is supported in transaction-linked surveillance, integrating video with POS or ATM data for loss prevention.
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Holds security certificates including GDPR compliance, FIPS 140-2, and cybersecurity standards.
Complies with ISO 27001 standards for information security management.
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Full GDPR compliance ensuring secure processing and storage of video and user data.
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Regular internal and external security audits to maintain software and platform security.
Penetration testing is conducted routinely for vulnerability management.
No public information on bug bounty programs.
Supports AES-256 encryption for data at rest.
Encrypts data in transit using TLS and other secure protocols.
Supports end-to-end encryption measures for video streams and control data.
Incorporates key management systems adhering to industry best practices.
No public details on hardware security module support.
Includes intrusion detection capabilities within its cybersecurity framework.
Supports protection against DDoS attacks through infrastructure measures.
Compatible with firewalls and web application firewalls (WAF) integration.
Implements rate limiting on APIs and access points to prevent abuse.
Provides comprehensive security monitoring systems for operations and compliance.
Integrates with SIEM solutions for centralized security event management.
Automatic incident alerts for security breaches or anomalies.
Supports incident response procedures aligned with industry best practices.
Robust backup and disaster recovery mechanisms for video footage and system data.
Supports geographic redundancy for data storage and system availability.
Offers RTO (Recovery Time Objective) and RPO (Recovery Point Objective) guarantees as part of service agreements.
Business continuity planning integrated into platform design and support services.
Provides role-based access control and secure authentication methods.
Supports role-based access control for system users and administrators.
Maintains full audit trails of all user actions and system events.
Built-in analytics available including video analytics and system performance metrics.
Real-time analytics supported via AI-powered tools and integrations.
Provides customizable operator dashboards for security monitoring.
Allows creation of custom reports for compliance and operational insights.
Supports automatic report generation and distribution.
Supports scheduled report generation according to administrator settings.
Exports data in common formats such as CSV, XML, and JSON.
Supports data mining through integrated analytics and third-party tools.
Includes predictive analytics capabilities through AI integrations.
Machine learning analytics used within video analytics features.
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Provides multiple technical support channels including phone, email, and online portal.
Offers 24/7 technical support options through service contracts.
Multi-tiered support system with escalation paths.
Supports remote diagnostics and troubleshooting.
Onsite support available via certified partners and service agreements.
Uses ticketing systems for issue tracking and resolution.
Service level agreements ensure uptime and response time commitments.
Priority support offered for critical and enterprise clients.
Provides dedicated account and support managers for key customers.
Offers migration assistance and consulting services during system upgrades or transitions.
