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Milestone XProtect is a powerful and highly scalable video management software (VMS) developed by Milestone Systems. It focuses on providing comprehensive video surveillance and security management solutions that help organizations prevent fraud, theft, and operational errors through integrated video and data analysis.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Video management software (VMS) and security software developer.

What is the primary purpose and target market of this product?

The primary purpose of Milestone XProtect is to enable organizations to manage security and loss prevention efficiently by integrating video surveillance with transaction and operational data, targeting sectors such as retail, banking, transportation, and critical infrastructure.

Which specific gambling verticals does this product serve?

Milestone XProtect is generally used in broader security applications including retail and banking; it is not specialized specifically for gambling verticals but may be used by casinos and related facilities for fraud prevention and security surveillance.

Is this product designed for B2B or B2C operations?

Milestone Systems operates primarily under a B2B business model, selling their XProtect software platform to businesses and organizations needing robust video surveillance and security solutions.

What makes this product unique in the market?

XProtect is known for open architecture supporting over 14,000 cameras and more than 1,000 third-party integrations, centralized security management across multiple sites, advanced AI and video analytics, cybersecurity compliance, and scalable deployment options including cloud, hybrid, and on-premises.

What is the name of the company that developed this product?

Milestone Systems.

In what year was the company founded?

Founded in 1998.

In which countries is the company registered?

Registered primarily in Denmark, where Milestone Systems is headquartered.

Where is the main office located and are there regional offices?

Primary office locations include Denmark (headquarters), with a global presence including offices and partners worldwide across Europe, North America, Asia, and other regions.

How many years has this product been on the market?

Milestone XProtect has been on the market for over 20 years, continually evolving since its inception in the early 2000s.

How many employees work on this product's development?

The exact development team size is not publicly detailed, but Milestone Systems as a company employs several hundred staff globally, including substantial teams for software development, support, and research.

What languages is this product's interface available in?

XProtect software interfaces are available in multiple languages to support global deployment; specific languages include English, Danish, French, German, Spanish, Chinese, and others depending on localization.

Does this product support localization for different regions?

Regional customization supports different languages, compliance requirements, and regional security standards to cater to diverse markets worldwide.

What is the company's mission and philosophy?

Milestone Systems’ mission is to provide an open platform video management software that empowers organizations to protect people, assets, and data by delivering innovative, scalable, and secure video surveillance solutions.

Is the company publicly traded or privately held?

Milestone Systems is a privately held company, having been acquired by Canon Inc. in 2014.

What awards and certifications has this product received?

XProtect has received multiple industry awards for innovation and reliability, and the company holds certifications such as GDPR compliance, FIPS 140-2, ONVIF compliance, and adherence to various cybersecurity standards.

Does the company participate in professional gambling industry associations?

Milestone Systems participates in several professional security and surveillance industry associations, including ONVIF, and various regional security technology organizations.

What are the main milestones in this product's development history?

Key milestones include the launch of the first XProtect versions in the early 2000s, the introduction of AI and analytics integrations, expansion to support over 14,000 camera models, acquisition by Canon in 2014, and ongoing development of cloud and hybrid solutions.

Are there plans for IPO or investment attraction for the company?

There are no publicly available plans for an IPO; the company remains privately owned under Canon.

Does the company offer partner programs for integrators?

Milestone offers partner programs for system integrators, resellers, and technology partners, providing certifications, technical support, and co-marketing opportunities.

What is the company's corporate social responsibility approach?

The company emphasizes ethical business practices, data privacy, and cybersecurity to protect user data and supports sustainable business operations in line with corporate social responsibility principles.

Does the company support responsible gambling initiatives?

Not specifically applicable as the software is primarily for security; however, XProtect may support compliance and integrity in casino environments indirectly.

What environmental standards does the company follow?

Milestone Systems conforms to environmental standards through corporate sustainability initiatives and compliance with regional environmental regulations in its operations and product lifecycle management.

Does the company offer training and certification programs for users of this product?

Provides comprehensive training and certification programs for users, partners, and integrators to ensure effective use and deployment of XProtect solutions.

What is the product development strategy for the next 5 years?

The strategic focus includes enhancing AI and analytics capabilities, expanding cloud and hybrid deployments, increasing cybersecurity protections, and broadening integrations for seamless multi-vendor security ecosystems.

Are there plans to expand this product to new geographical markets?

Plans include continuing global market expansion with emphasis on emerging markets in Asia, the Middle East, and Latin America, as well as strengthening presence in established markets.

Does the company have research and development departments?

Dedicated R&D departments focus on software innovation, AI integration, cybersecurity, and hardware compatibility to maintain product leadership in VMS.

Does the company support startups and innovative projects?

Milestone provides technology partnership opportunities and may support startups and innovation projects through its partner ecosystem and developer community.

What is this product's market share in its segment?

Milestone Systems is one of the leading providers in the global VMS market, with over 500,000 installations worldwide, indicating a strong market share in enterprise video security.

Who are the main competitors of this product?

Primary competitors include Genetec, Avigilon (Motorola Solutions), Axis Communications, Hanwha Techwin, and Hikvision in the VMS and security software segment.

What is this product's competitive advantage?

Competitive advantages include open platform architecture, broad hardware compatibility, robust cybersecurity, advanced AI analytics, scalable deployment options, and strong global partner network.

Which geographical regions does this product currently serve?

Served regions include North America, Europe, Asia-Pacific, Middle East, Africa, and Latin America, essentially global coverage.

What is the target customer profile for this product?

Target customers range from small businesses to large enterprises across industries such as retail, banking, transportation, government, and critical infrastructure.

Does this product offer white-label solutions?

No widely known white-label offerings; Milestone Systems markets XProtect under its own brand with partner customizations possible.

What is the pricing model for this product?

Pricing is typically license-based, with tiered editions from free/basic to advanced enterprise solutions, plus optional add-ons and support packages.

Does this product offer flexible licensing options?

Flexible licensing including perpetual, subscription, and add-on module licenses to fit business needs.

What is the go-to-market strategy for this product?

Focused on B2B sales through partner channels, industry events, digital marketing, and thought leadership in security technology.

Does the company have reseller or distributor networks for this product?

Network of authorized resellers, integrators, and technology partners globally that deliver and support XProtect implementations.

How many games are included in this product's basic package?

Not applicable as Milestone XProtect is security software, not a game provider.

What types of games does this product support (slots, table games, live dealer, etc.)?

Not applicable.

Does this product support live-dealer functionality?

Not applicable.

Is there support for VR/AR games in this product?

Not applicable.

Does this product support tournaments and competitions?

Not applicable.

Is there a progressive jackpot system in this product?

Not applicable.

Does this product support multiplayer gaming?

Not applicable.

Are there social features in this product's games?

Not applicable.

Does this product support player chat functionality?

Not applicable.

Is there ability to create private tables in this product?

Not applicable.

Does this product support side-bets in card games?

Not applicable.

Is there an achievement and rewards system in this product?

Not applicable.

Does this product support gamification (levels, experience, badges)?

Not applicable.

Is there ability to personalize gaming interface in this product?

The XProtect interface is customizable, allowing operators to tailor dashboards, maps, and views for ease of use and operational efficiency.

Does this product support different game speeds?

Not applicable.

Is there auto-play functionality for slots in this product?

Not applicable.

Does this product support game history for players?

Not applicable.

Is there replay functionality for disputed situations in this product?

XProtect supports video replay and forensic video search capabilities for reviewing security footage and disputed incidents.

Does this product support multiple currencies in games?

Not applicable.

Is there real-time currency conversion in this product?

Not applicable.

Does this product support cryptocurrency gaming?

Not applicable.

Is there blockchain technology integration in this product?

No known blockchain integration.

What technological platforms is this product based on?

Based on Windows Server and Windows client platforms, with options for cloud deployments.

Which operating systems does this product support?

Supports Microsoft Windows operating systems; some components may be compatible with other OS via web clients.

Does this product support cloud deployment?

Supports cloud and hybrid cloud deployment models for flexible and scalable security management.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

No public details on containerization such as Docker or Kubernetes support.

Which databases does this product support?

Uses Microsoft SQL Server or embedded databases to manage video and system metadata.

Does this product support microservices architecture?

The platform architecture is modular but does not publicly emphasize microservices architecture.

What APIs does this product provide for integration?

Provides APIs for integration with third-party systems, including video analytics, access control, and IoT devices.

Does this product support RESTful API?

Supports RESTful APIs for interoperability with external applications.

Is there GraphQL support in this product?

No public information indicating GraphQL API support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports common data formats such as JSON and XML for data exchange and integration.

Does this product support real-time updates?

Supports real-time video streaming and event notifications for immediate situational awareness.

Which communication protocols does this product use?

Uses standard IP-based protocols, including ONVIF, RTSP, and proprietary protocols for video and device communication.

Does this product support WebSocket for online games?

Supports WebSocket protocols for real-time communication in web clients.

What are the network bandwidth requirements for this product?

Bandwidth needs vary by resolution and number of cameras; system allows optimization for network conditions.

Does this product support data caching?

Supports local caching of video streams to optimize network traffic and playback.

Which CDNs does this product support for content delivery?

Does not typically use CDN; video delivery is managed within secure enterprise networks.

Does this product support load balancing?

Supports load balancing for management servers and streaming services to ensure high availability.

Does this product support automatic scaling?

Cloud and hybrid deployments enable some automatic scaling capabilities based on workload.

Which monitoring systems are integrated with this product?

Includes integrated health monitoring for cameras, servers, and services.

Does this product support centralized logging?

Provides centralized logging for system events and user actions for audit and troubleshooting.

Which analytics systems are built into this product?

Includes built-in analytics tools, supplemented by AI-powered third-party analytics integrations.

Does this product support A/B testing?

Not generally a feature of security VMS platforms.

Is there ability to create sandbox environments in this product?

Offers sandbox environments for testing upgrades and integrations before production deployments.

Does this product support API versioning?

Supports API versioning to maintain compatibility across software updates.

What development tools does this product provide?

Provides SDKs, developer documentation, and integration tools for partners and developers.

Does this product offer SDK for various programming languages?

SDKs are available primarily for C#, .NET, and other Windows-based programming languages.

Does this product support automated testing?

Employs automated testing within its software development lifecycle.

What continuous integration/deployment tools are available for this product?

Uses continuous integration and deployment processes internally to maintain software quality and releases.

Does this product support blue-green deployment?

No specific public information on blue-green deployment strategy.

Is there rollback capability in case of issues with this product?

Supports rollback capabilities to previous software versions if issues occur.

Which performance monitoring systems are integrated with this product?

Offers performance monitoring tools integrated within management servers.

Does this product support distributed tracing?

No public details indicating distributed tracing support.

Are there built-in profiling tools in this product?

Built-in profiling and diagnostics tools for performance tuning and troubleshooting.

Does this product support hot-swapping of components?

Supports live configuration changes and some component updates without downtime.

What are the hardware requirements for deploying this product?

Typical deployment requires standard server hardware for management servers plus network cameras and storage.

Does this product support multi-tenancy?

Supports multi-tenant architectures for centralized management of multiple independent sites.

What is the maximum number of concurrent users this product can handle?

Supports large numbers of concurrent users depending on licensing and server capacity, including enterprise scale.

Does this product support horizontal scaling?

Supports horizontal scaling by adding servers and cameras to the system.

What are the latency characteristics of this product?

Designed for low-latency video streaming and prompt event notification.

Does this product support geographic distribution?

Supports geographically distributed sites with federated architecture enabling centralized control.

Are there disaster recovery capabilities in this product?

Includes backup, redundant storage, and failover capabilities for disaster recovery.

Does this product support provably fair algorithms?

Not applicable.

Is there ability to create custom games in this product?

Not applicable.

Does this product support white-label solutions for games?

Not applicable.

Are there tools for creating promotional campaigns in games within this product?

Not applicable.

Does this product support seasonal content?

Not applicable.

Is there ability to update games without downtime in this product?

Supports zero-downtime software updates with failover and redundant servers.

Does this product support different RTP settings?

Not applicable.

Is there a volatility system for slots in this product?

Not applicable.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Client interfaces include desktop Windows and web/mobile clients accessible on multiple platforms.

Is there optimization for different screen sizes in this product?

Interfaces are optimized for different devices including desktops, tablets, and smartphones.

Does this product support offline mode for some games?

Limited offline mode; primarily real-time connected system.

Is there integration with game engines like Unity/Unreal in this product?

Not applicable.

Does this product support HTML5 for all games?

Web client supports HTML5 for browser-based access.

What third-party integrations does this product support?

Supports extensive third-party integrations including cameras, analytics, access control, and IoT devices.

Does this product integrate with existing casino management systems?

Can integrate with various Casino Management Systems where video surveillance is required.

Are there payment gateway integrations available in this product?

Not applicable.

Does this product support CRM system integrations?

Integrates with some CRM systems to enhance operational workflows where needed.

What marketing tools does this product integrate with?

Not applicable.

Does this product support affiliate system integrations?

Not applicable.

Are there business intelligence tool integrations in this product?

Supports integration with Business Intelligence tools for advanced analytics.

Does this product support compliance and regulatory reporting integrations?

Provides compliance and regulatory reporting tools tailored to security standards.

What user registration methods does this product support?

Not applicable for user registrations.

Does this product support two-factor authentication?

Supports multi-factor authentication for secure system access.

Is there an identity verification system (KYC) in this product?

Not applicable.

Does this product support automated document verification?

Not applicable.

Is there integration with age verification systems in this product?

Not applicable.

Does this product support geolocation verification?

Supports geolocation data for device and camera locations.

Is there a player self-exclusion system in this product?

Not applicable.

Does this product support deposit and betting limits?

Not applicable.

Are there cooling-off periods supported in this product?

Not applicable.

Does this product support gaming behavior monitoring?

Supports monitoring of operator and user behaviors for security purposes.

Are there alerts for suspicious activity in this product?

Provides real-time alerts for suspicious activities detected by analytics and user reports.

Does this product support VIP programs?

Not applicable.

Are there personal managers for VIP players in this product?

Not applicable.

Does this product support player segmentation?

Not applicable.

Is there a loyalty system with point accumulation in this product?

Not applicable.

Does this product support personalized bonuses?

Not applicable.

Is there a referral system in this product?

Not applicable.

Does this product support affiliate programs?

Not applicable.

Is there CRM system integration in this product?

Integrated with select CRM systems for operational enhancement.

Does this product support email marketing?

Not applicable.

Are SMS notifications available in this product?

Supports SMS notifications for alarm and event alerts.

Does this product support push notifications?

Supports push notifications on mobile devices for immediate security alerts.

Is there a complaints and support system in this product?

Integrated support ticketing and complaint tracking for system users.

Does this product support live chat with customer support?

Support for live operator communication through integrated system interfaces.

Is there a multi-level support system in this product?

Provides multi-level technical support via partner and direct customer services.

Does this product support customer service in multiple languages?

Support available in multiple languages for global clients.

Is there a knowledge base for self-service in this product?

Offers a comprehensive online knowledge base and resources.

Does this product support video verification?

Supports recording and verification of video evidence linked to events and transactions.

Does this product support temporary account freezing?

Supports temporary suspension of user/system access.

Is there a password recovery system in this product?

Provides password recovery and reset options for authorized users.

Does this product comply with GDPR for user data?

Fully compliant with GDPR data protection regulations for privacy and security.

Is there a right to data deletion in this product?

Supports data deletion rights per GDPR and other data privacy laws.

Does this product support user data export?

Enables user data export in standardized formats upon request.

Which payment systems are integrated with this product?

Not applicable.

Does this product support bank transfers?

Not applicable.

Is there cryptocurrency payment support in this product?

Not applicable.

Does this product support e-wallets?

Not applicable.

Is there mobile payment support in this product?

Not applicable.

Does this product support prepaid cards?

Not applicable.

Is there an instant deposit system in this product?

Not applicable.

Does this product support scheduled deposits?

Not applicable.

Is there a fast withdrawal system in this product?

Not applicable.

Does this product support automated withdrawal processing?

Not applicable.

Are there limits on deposits and withdrawals in this product?

Not applicable.

Does this product support multi-currency operations?

Not applicable.

Is there automatic currency conversion in this product?

Not applicable.

Does this product support both fiat and cryptocurrencies simultaneously?

Not applicable.

Is there integration with DeFi protocols in this product?

Not applicable.

Does this product support cryptocurrency staking?

Not applicable.

Is there an escrow system for large transactions in this product?

Not applicable.

Does this product support multi-signature for crypto payments?

Not applicable.

Is there an anti-money laundering (AML) system in this product?

Not applicable.

Does this product support automatic transaction screening?

Not applicable.

Is there integration with sanctions lists in this product?

Not applicable.

Does this product support suspicious activity reporting?

Supports suspicious activity reporting within security operations.

Is there a tax accounting system in this product?

Not applicable.

Does this product support automatic report generation?

Supports automatic report generation and distribution.

Is there integration with tax systems in this product?

Not applicable.

Does this product support transaction fee accounting?

Not applicable.

Is there a payment reconciliation system in this product?

Not applicable.

Does this product support chargeback handling?

Not applicable.

Is there a fraud detection system for payments in this product?

Fraud detection is supported in transaction-linked surveillance, integrating video with POS or ATM data for loss prevention.

Does this product support 3D Secure authentication?

Not applicable.

Is there a credit risk assessment system in this product?

Not applicable.

Does this product support installment payments?

Not applicable.

Is there integration with buy-now-pay-later services in this product?

Not applicable.

Does this product support corporate banking for B2B clients?

Not applicable.

Is there an automatic refund system in this product?

Not applicable.

What security certificates does this product have?

Holds security certificates including GDPR compliance, FIPS 140-2, and cybersecurity standards.

Does this product support ISO 27001 compliance?

Complies with ISO 27001 standards for information security management.

Is there PCI DSS certification for this product?

Not applicable.

Does this product support GDPR compliance?

Full GDPR compliance ensuring secure processing and storage of video and user data.

Is there certification from gambling commissions for this product?

Not applicable.

Does this product support eCOGRA certification?

Not applicable.

Is there GLI testing for games in this product?

Not applicable.

Does this product support iTech Labs certification?

Not applicable.

Are there regular security audits for this product?

Regular internal and external security audits to maintain software and platform security.

Does this product support penetration testing?

Penetration testing is conducted routinely for vulnerability management.

Are there bug bounty programs for this product?

No public information on bug bounty programs.

Does this product support data encryption at rest?

Supports AES-256 encryption for data at rest.

Is there data encryption in transit in this product?

Encrypts data in transit using TLS and other secure protocols.

Does this product support end-to-end encryption?

Supports end-to-end encryption measures for video streams and control data.

Is there a key management system in this product?

Incorporates key management systems adhering to industry best practices.

Does this product support hardware security modules (HSM)?

No public details on hardware security module support.

Is there an intrusion detection system in this product?

Includes intrusion detection capabilities within its cybersecurity framework.

Does this product support DDoS protection?

Supports protection against DDoS attacks through infrastructure measures.

Are there firewall and WAF protection in this product?

Compatible with firewalls and web application firewalls (WAF) integration.

Does this product support rate limiting?

Implements rate limiting on APIs and access points to prevent abuse.

Is there a security monitoring system in this product?

Provides comprehensive security monitoring systems for operations and compliance.

Does this product support SIEM integration?

Integrates with SIEM solutions for centralized security event management.

Are there automatic alerts for incidents in this product?

Automatic incident alerts for security breaches or anomalies.

Does this product support incident response procedures?

Supports incident response procedures aligned with industry best practices.

Is there a backup and disaster recovery system in this product?

Robust backup and disaster recovery mechanisms for video footage and system data.

Does this product support geographic redundancy?

Supports geographic redundancy for data storage and system availability.

Are there RTO/RPO guarantees for this product?

Offers RTO (Recovery Time Objective) and RPO (Recovery Point Objective) guarantees as part of service agreements.

Does this product support business continuity planning?

Business continuity planning integrated into platform design and support services.

Is there an access control system in this product?

Provides role-based access control and secure authentication methods.

Does this product support role-based access control?

Supports role-based access control for system users and administrators.

Is there an audit trail for all actions in this product?

Maintains full audit trails of all user actions and system events.

What built-in analytical tools are available in this product?

Built-in analytics available including video analytics and system performance metrics.

Does this product support real-time analytics?

Real-time analytics supported via AI-powered tools and integrations.

Are there operator dashboards in this product?

Provides customizable operator dashboards for security monitoring.

Does this product support custom reports?

Allows creation of custom reports for compliance and operational insights.

Is there automatic report generation in this product?

Supports automatic report generation and distribution.

Does this product support scheduled reporting?

Supports scheduled report generation according to administrator settings.

Is there data export in various formats from this product?

Exports data in common formats such as CSV, XML, and JSON.

Does this product support data mining functionality?

Supports data mining through integrated analytics and third-party tools.

Is there predictive analytics in this product?

Includes predictive analytics capabilities through AI integrations.

Does this product support machine learning for analytics?

Machine learning analytics used within video analytics features.

Is there player behavior analytics in this product?

Not applicable.

Does this product support cohort analysis?

Not applicable.

Are there LTV (lifetime value) calculations in this product?

Not applicable.

Does this product support churn prediction?

Not applicable.

Are there revenue optimization tools in this product?

Not applicable.

What technical support channels are available for this product?

Provides multiple technical support channels including phone, email, and online portal.

Does this product offer 24/7 technical support?

Offers 24/7 technical support options through service contracts.

Is there a multi-level support system for this product?

Multi-tiered support system with escalation paths.

Does this product support remote diagnostics?

Supports remote diagnostics and troubleshooting.

Is there on-site support available for this product?

Onsite support available via certified partners and service agreements.

Does this product support a ticketing system?

Uses ticketing systems for issue tracking and resolution.

Are there SLA guarantees for support of this product?

Service level agreements ensure uptime and response time commitments.

Does this product offer priority support for critical clients?

Priority support offered for critical and enterprise clients.

Are there dedicated support managers for this product?

Provides dedicated account and support managers for key customers.

Does the company offer migration assistance for this product?

Offers migration assistance and consulting services during system upgrades or transitions.