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Novomatic is a leading international gaming technology company specializing in the development and provision of high-tech gaming equipment, casino software, and gaming solutions across online and land-based markets. It focuses on delivering innovative and reliable gaming products that range from video slots to gaming platforms and management systems.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Novomatic primarily operates as a software developer and game provider, offering a broad portfolio that includes slot games, table games, and integrated gaming platforms for both online and land-based casinos.

What is the primary purpose and target market of this product?

The primary purpose of Novomatic's products is to create engaging, fair, and technologically advanced gaming experiences for casino operators and players worldwide, serving markets such as online casinos, land-based gaming floors, and social gaming platforms.

Which specific gambling verticals does this product serve?

Novomatic serves multiple gambling verticals including online casino, land-based casino gaming, social gaming, and gaming platforms that integrate slots, table games, and live casino solutions.

Is this product designed for B2B or B2C operations?

Novomatic operates primarily on a B2B business model, supplying casino operators with gaming software, platforms, and hardware solutions, often including integration and support services.

What makes this product unique in the market?

Novomatic's uniqueness lies in its proprietary novoSDK development toolkit which enables rapid and cross-platform slot game development, support for a wide range of platforms, high-quality graphics, certified RNG technology, and a vast portfolio of classic and innovative slot titles. Its long-standing presence and technological innovation set it apart.

What is the name of the company that developed this product?

Novomatic AG

In what year was the company founded?

Founded in 1980

In which countries is the company registered?

Registered in Austria

Where is the main office located and are there regional offices?

Novomatic has primary offices in Austria and subsidiaries/offices worldwide, including significant presence in Germany, Poland, and other global regions with operations in over 45 countries.

How many years has this product been on the market?

Novomatic has been on the market for over 40 years, since its founding in 1980.

How many employees work on this product's development?

Specific numbers are not public, but Novomatic employs thousands globally, with specialized teams in software development, including dedicated studios like Novomatic Technologies Poland which has a large development team.

What languages is this product's interface available in?

Novomatic games and software interfaces support multiple languages, including English, German, Russian, and typically offer localization across a wide set of languages for global deployment.

Does this product support localization for different regions?

Novomatic provides robust regional localization capabilities including language translation, culturally adapted game themes, compliance with local regulations, and currency support for various markets worldwide.

What is the company's mission and philosophy?

Novomatic's mission is to deliver innovative, reliable, and engaging gaming technology and products that enhance the entertainment experience while ensuring fair and responsible gaming worldwide.

Is the company publicly traded or privately held?

Novomatic AG is a privately owned company, controlled by its founder and major shareholders; it is not publicly traded.

What awards and certifications has this product received?

Novomatic holds numerous industry awards for innovation and game quality. Its products are certified by major regulatory bodies and testing labs such as eCOGRA, GLI, and iTech Labs.

Does the company participate in professional gambling industry associations?

Novomatic actively participates in professional industry associations, including the European Gaming and Betting Association (EGBA) and other regional casino and gaming industry bodies.

What are the main milestones in this product's development history?

Key milestones include the launch of the novoSDK toolkit for cross-platform game development, expansion into online gaming through the Greentube digital division, introduction of HTML5 games for mobile compatibility, and broadening the land-based and online game portfolio with high RTP and feature-rich slots.

Are there plans for IPO or investment attraction for the company?

There are no public plans for an IPO; Novomatic remains privately held with ongoing investment focused on technological innovation and global expansion.

Does the company offer partner programs for integrators?

Novomatic offers partner programs for integrators and operators, including content licensing, platform integration support, and technical assistance for deploying Novomatic games and systems.

What is the company's corporate social responsibility approach?

Novomatic maintains a corporate social responsibility approach focused on promoting responsible gaming, adherence to regulatory compliance, supporting local communities, and implementing sustainable business practices.

Does the company support responsible gambling initiatives?

The company supports responsible gambling initiatives by integrating features like player self-exclusion, limit setting, reality checks, and collaborates with regulatory bodies to promote safe gaming environments.

What environmental standards does the company follow?

Novomatic follows industry best practices for environmental standards, including energy-efficient hardware design and sustainable operational policies in its corporate governance.

Does the company offer training and certification programs for users of this product?

The company provides training and certification programs for operators and staff to ensure proper use of its gaming systems and compliance with regulatory requirements.

What is the product development strategy for the next 5 years?

Novomatic’s development strategy focuses on enhancing cross-platform capabilities, expanding HTML5 mobile offerings, incorporating advanced RNG improvements, and integrating new gaming technologies like live dealer systems and gamification features.

Are there plans to expand this product to new geographical markets?

Novomatic plans ongoing geographic expansion targeting regulated markets worldwide, including increased penetration in North America, Europe, and Asia-Pacific regulated gambling jurisdictions.

Does the company have research and development departments?

Novomatic has dedicated research and development departments specializing in software engineering, graphics design, RNG systems, and platform optimization to innovate and maintain competitive product offerings.

Does the company support startups and innovative projects?

There is limited public disclosure regarding specific support for startups; Novomatic generally focuses on internal development and strategic partnerships with established operators and studios.

What is this product's market share in its segment?

Novomatic holds a significant market share in the global gaming technology sector, recognized as one of the largest providers of slot software and gaming platforms in both online and land-based sectors.

Who are the main competitors of this product?

Primary competitors include IGT, Scientific Games, Playtech, Microgaming, and Evolution Gaming in various verticals.

What is this product's competitive advantage?

Novomatic’s competitive advantages include its proprietary novoSDK cross-platform development toolkit, extensive and diverse game portfolio, longstanding industry presence, certified RNG systems, and strong global distribution channels.

Which geographical regions does this product currently serve?

Novomatic serves regions across Europe, North America, Asia-Pacific, Latin America, and regulated markets globally.

What is the target customer profile for this product?

The target customers are casino operators, both online and land-based, gaming platform providers, and regulated gaming jurisdictions requiring certified and reliable slot software solutions.

Does this product offer white-label solutions?

Novomatic offers white-label solutions, allowing operators to deploy Novomatic games and software under their own branding customized to the operator’s needs.

What is the pricing model for this product?

Pricing is generally based on B2B commercial agreements which may include licensing fees, revenue sharing models, or flat-fee game/content acquisition contracts.

Does this product offer flexible licensing options?

Novomatic offers flexible licensing options tailored to operator needs, including standalone game licenses, integration with platforms, and white-label solutions.

What is the go-to-market strategy for this product?

The go-to-market strategy involves leveraging partnerships with casino operators, industry trade shows, digital marketing via Greentube, and strong brand recognition built on quality and innovation.

Does the company have reseller or distributor networks for this product?

Novomatic has a broad international distribution network through direct sales, regional subsidiaries, and partnerships with casino operators and platform providers.

How many games are included in this product's basic package?

The basic package from Novomatic typically includes several dozen proven slot games, with the extended portfolio exceeding hundreds of titles developed through novoSDK.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supported game types include video slots, classic slots, electronic table games, bingo, live dealer games (through NOVO LINE Novo Unity™), and specialty games.

Does this product support live-dealer functionality?

Novomatic supports live dealer functionality through its NOVO LINE Novo Unity™ platform which offers electronic live table games with server-based flexibility.

Is there support for VR/AR games in this product?

There is no verified information specifically confirming support for VR/AR games by Novomatic; industry standard suggests some providers explore these but it is not mainstream yet.

Does this product support tournaments and competitions?

Novomatic supports tournament and competition features within its gaming platforms, allowing operators to engage players with competitive gameplay.

Is there a progressive jackpot system in this product?

Progressive jackpot systems are available in Novomatic slot games, enabling linked jackpots across games or networks.

Does this product support multiplayer gaming?

Multiplayer gaming support is available, particularly in social and electronic table games environments.

Are there social features in this product's games?

Novomatic games can include social features such as spectator modes and interactive bonus rounds, enhancing player engagement.

Does this product support player chat functionality?

Player chat functionality is generally not a core feature of slot games but might be supported in live dealer or social gaming platforms.

Is there ability to create private tables in this product?

The ability to create private tables is typically a feature of live dealer platforms rather than slot software; Novomatic’s live table solutions may support this.

Does this product support side-bets in card games?

Side-bet options are available in some electronic table games but are not primary in slot games.

Is there an achievement and rewards system in this product?

Novomatic incorporates achievement and rewards systems in its games to increase player retention and engagement.

Does this product support gamification (levels, experience, badges)?

Gamification features such as levels, experience points, and badges are supported to enhance player interaction.

Is there ability to personalize gaming interface in this product?

Novomatic supports some level of gaming interface personalization, allowing operators to tailor game UI elements.

Does this product support different game speeds?

Different game speed settings are often available to accommodate player preferences.

Is there auto-play functionality for slots in this product?

Novomatic slot games include auto-play functionality for convenience.

Does this product support game history for players?

Novomatic slots and platforms typically maintain game history support for players.

Is there replay functionality for disputed situations in this product?

Replay functions are included in some Novomatic games for players to review previous outcomes.

Does this product support multiple currencies in games?

Multi-currency support is provided, allowing games to be played using different fiat currencies.

Is there real-time currency conversion in this product?

Real-time currency conversion may be supported at the platform level for multi-currency support.

Does this product support cryptocurrency gaming?

There is no verified public evidence of Novomatic offering cryptocurrency gaming support as of now.

Is there blockchain technology integration in this product?

No confirmed information on integration of blockchain technology in Novomatic’s game development tools.

What technological platforms is this product based on?

Novomatic products are based on proprietary platforms such as novoSDK, Coolfire™ hardware/software platform, and web-based technologies including HTML5.

Which operating systems does this product support?

Supported operating systems include Windows, iOS, Android, and web browsers compatible with HTML5.

Does this product support cloud deployment?

Novomatic supports cloud deployment enabling scalable and flexible gaming service delivery.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

There is no specific public information confirming containerization technology use like Docker or Kubernetes by Novomatic.

Which databases does this product support?

Database support details are not publicly disclosed but generally include industry-standard SQL and NoSQL solutions for gaming data.

Does this product support microservices architecture?

No explicit public confirmation on microservices architecture, but modern platforms commonly implement such approaches.

What APIs does this product provide for integration?

Novomatic provides APIs for integration of games and systems with operator platforms.

Does this product support RESTful API?

RESTful API support is commonly used in operator integration but not explicitly documented for Novomatic.

Is there GraphQL support in this product?

No verified information on GraphQL support in Novomatic’s API offerings.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supported data formats for exchange typically include JSON and XML.

Does this product support real-time updates?

Games and platforms support real-time updates for game state and player interactions.

Which communication protocols does this product use?

Communication protocols based on TCP/IP and HTTP/HTTPS are industry standards for online gaming platforms.

Does this product support WebSocket for online games?

WebSocket support is generally included to enable real-time game communication.

What are the network bandwidth requirements for this product?

Novomatic games optimize bandwidth use to function well on typical broadband and mobile internet connections.

Does this product support data caching?

Data caching is used to improve game performance and loading times.

Which CDNs does this product support for content delivery?

Content delivery networks (CDNs) are used to optimize distribution and latency globally.

Does this product support load balancing?

Load balancing is implemented to ensure high availability and performance.

Does this product support automatic scaling?

Automatic scaling is supported in cloud deployments to manage player concurrency.

Which monitoring systems are integrated with this product?

Monitoring systems are integrated for platform and game performance tracking.

Does this product support centralized logging?

Centralized logging supports operational audit and troubleshooting.

Which analytics systems are built into this product?

Integrated analytics tools provide player behavior and game performance insights.

Does this product support A/B testing?

A/B testing capabilities are available for feature and game content optimization.

Is there ability to create sandbox environments in this product?

Sandbox environments are provided for development and testing before live deployment.

Does this product support API versioning?

API versioning is practiced to maintain compatibility and support ongoing updates.

What development tools does this product provide?

Development tools include novoSDK toolkit with compilers, debuggers, and testing frameworks.

Does this product offer SDK for various programming languages?

The novoSDK primarily uses Java for game development to streamline cross-platform deployment.

Does this product support automated testing?

Automated testing support is integrated within the development lifecycle.

What continuous integration/deployment tools are available for this product?

Continuous integration and deployment tools are leveraged to accelerate release cycles.

Does this product support blue-green deployment?

Blue-green deployment strategies are supported for seamless updates.

Is there rollback capability in case of issues with this product?

Rollback functionality is available to quickly revert problematic changes.

Which performance monitoring systems are integrated with this product?

Performance monitoring systems track server and game client metrics.

Does this product support distributed tracing?

No specific public information, but distributed tracing is common in modern cloud setups.

Are there built-in profiling tools in this product?

Profiling tools assist in optimizing game performance and resource use.

Does this product support hot-swapping of components?

Hot-swapping of game components is limited but updates can often be applied with minimal downtime.

What are the hardware requirements for deploying this product?

Hardware requirements vary, but Novomatic supports standard server and casino floor gaming terminal specifications.

Does this product support multi-tenancy?

Multi-tenancy support allows multiple operators or brands to use the same platform instance.

What is the maximum number of concurrent users this product can handle?

Specific maximum concurrent users are not publicly disclosed and depend on deployment scale.

Does this product support horizontal scaling?

Horizontal scaling is supported particularly via cloud infrastructure.

What are the latency characteristics of this product?

Platforms are optimized for low latency to ensure responsive gameplay.

Does this product support geographic distribution?

Novomatic supports geographically distributed server infrastructure for redundancy and performance.

Are there disaster recovery capabilities in this product?

Disaster recovery systems and backup protocols are implemented to ensure service continuity.

Does this product support provably fair algorithms?

Novomatic uses certified RNGs but does not publicly provide provably fair algorithms typical in blockchain-based games.

Is there ability to create custom games in this product?

Operators can request custom game development tailored to their branding and requirements through Novomatic.

Does this product support white-label solutions for games?

Novomatic offers white-label game solutions allowing operators to brand games as their own.

Are there tools for creating promotional campaigns in games within this product?

Novomatic provides tools for creating in-game promotions and bonuses.

Does this product support seasonal content?

Seasonal content updates and special event games can be deployed.

Is there ability to update games without downtime in this product?

Novomatic supports updates with minimal interruption to live services.

Does this product support different RTP settings?

Games can support adjustable RTP settings within regulatory limits.

Is there a volatility system for slots in this product?

Slots include adjustable volatility levels to suit different player preferences.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Novomatic games support cross-platform play across desktop, mobile, and tablet.

Is there optimization for different screen sizes in this product?

Games are optimized for varying screen sizes and resolutions.

Does this product support offline mode for some games?

Offline mode is generally not supported for online casino games.

Is there integration with game engines like Unity/Unreal in this product?

Games are developed in proprietary engines with limited public integration into Unity or Unreal.

Does this product support HTML5 for all games?

Full HTML5 support is provided for compatibility across modern browsers and devices.

What third-party integrations does this product support?

Novomatic supports integration with third-party casino and payment platforms.

Does this product integrate with existing casino management systems?

Integration with Casino Management Systems is typically provided.

Are there payment gateway integrations available in this product?

Payment gateway integrations are available through operator platforms.

Does this product support CRM system integrations?

CRM system integrations are offered to support player management.

What marketing tools does this product integrate with?

Marketing tools are integrated to support campaigns and player engagement.

Does this product support affiliate system integrations?

Affiliate system integrations are supported via operator platforms.

Are there business intelligence tool integrations in this product?

Business intelligence tools are integrated for operational analytics.

Does this product support compliance and regulatory reporting integrations?

Compliance and regulatory reporting tools are integrated into platforms.

What user registration methods does this product support?

User registration methods support email, social logins, and operator-specific procedures.

Does this product support two-factor authentication?

Two-factor authentication is supported for secure user access.

Is there an identity verification system (KYC) in this product?

Identity verification systems (KYC) are integrated to meet regulatory requirements.

Does this product support automated document verification?

Automated document verification tools are supported through partner providers.

Is there integration with age verification systems in this product?

Age verification systems are integrated to restrict underage gambling.

Does this product support geolocation verification?

Geolocation verification is implemented for regulatory compliance.

Is there a player self-exclusion system in this product?

Player self-exclusion systems are included for responsible gaming.

Does this product support deposit and betting limits?

Deposit and betting limits are configurable for player protection.

Are there cooling-off periods supported in this product?

Cooling-off periods can be implemented to help players manage play behavior.

Does this product support gaming behavior monitoring?

Gaming behavior monitoring tools detect risky play patterns.

Are there alerts for suspicious activity in this product?

Alerts for suspicious activity are integrated into gaming platforms.

Does this product support VIP programs?

VIP programs and loyalty systems are supported.

Are there personal managers for VIP players in this product?

Personal account managers may be provided for VIP player services.

Does this product support player segmentation?

Player segmentation capabilities allow targeted marketing and bonuses.

Is there a loyalty system with point accumulation in this product?

Loyalty point systems are included for reward and retention.

Does this product support personalized bonuses?

Personalized bonuses can be configured for different player segments.

Is there a referral system in this product?

Referral program support is generally operator-implemented.

Does this product support affiliate programs?

Affiliate program management tools are supported.

Is there CRM system integration in this product?

Integration with various CRM systems is supported.

Does this product support email marketing?

Email marketing tools are integrated for player communication.

Are SMS notifications available in this product?

SMS notification capabilities are available via operator platforms.

Does this product support push notifications?

Push notifications support is included for engagement.

Is there a complaints and support system in this product?

Complaint handling systems are supported.

Does this product support live chat with customer support?

Live chat support integration is available.

Is there a multi-level support system in this product?

Multi-level support systems are standard for customer service.

Does this product support customer service in multiple languages?

Multilingual support is provided across products and support services.

Is there a knowledge base for self-service in this product?

Knowledge bases are typically offered for operator and player self-service.

Does this product support video verification?

Video verification support is not widely reported for Novomatic.

Does this product support temporary account freezing?

Temporary account freezing is supported for responsible gaming.

Is there a password recovery system in this product?

Password recovery mechanisms are standard.

Does this product comply with GDPR for user data?

Full GDPR compliance is maintained for user data privacy.

Is there a right to data deletion in this product?

User data deletion rights are respected according to regulations.

Does this product support user data export?

Data export support is provided for user data requests.

Which payment systems are integrated with this product?

Novomatic integrates with multiple payment systems via operators' platforms.

Does this product support bank transfers?

Bank transfer support is commonly facilitated through operators.

Is there cryptocurrency payment support in this product?

No verified support for direct cryptocurrency payments.

Does this product support e-wallets?

E-wallet payment options are available through integrated operator systems.

Is there mobile payment support in this product?

Mobile payment methods are supported through platform integration.

Does this product support prepaid cards?

Prepaid card support is generally available through operators.

Is there an instant deposit system in this product?

Instant deposit functionality is enabled.

Does this product support scheduled deposits?

Scheduled deposit options depend on operator implementation.

Is there a fast withdrawal system in this product?

Fast withdrawal systems are supported by partner operators.

Does this product support automated withdrawal processing?

Automated withdrawal processing is utilized.

Are there limits on deposits and withdrawals in this product?

Deposit and withdrawal limits are configurable for player protection.

Does this product support multi-currency operations?

Multi-currency support is standard across Novomatic games and platforms.

Is there automatic currency conversion in this product?

Automatic currency conversion is typically managed by operator platforms.

Does this product support both fiat and cryptocurrencies simultaneously?

No confirmed support for simultaneous fiat and cryptocurrency.

Is there integration with DeFi protocols in this product?

No evidence of DeFi protocol integration.

Does this product support cryptocurrency staking?

No public information on crypto staking support.

Is there an escrow system for large transactions in this product?

No public information on escrow systems for transactions.

Does this product support multi-signature for crypto payments?

Multi-signature support for crypto payments is not reported.

Is there an anti-money laundering (AML) system in this product?

Anti-money laundering systems are integrated to meet compliance standards.

Does this product support automatic transaction screening?

Automatic transaction screening is conducted.

Is there integration with sanctions lists in this product?

Sanctions list integration is implemented for compliance.

Does this product support suspicious activity reporting?

Suspicious activity reporting is supported.

Is there a tax accounting system in this product?

Tax accounting systems are integrated within operator tools.

Does this product support automatic report generation?

Automated report scheduling and generation are provided.

Is there integration with tax systems in this product?

Integration with various tax reporting systems is available.

Does this product support transaction fee accounting?

Transaction fee accounting is supported.

Is there a payment reconciliation system in this product?

Payment reconciliation systems are implemented.

Does this product support chargeback handling?

Chargeback handling processes are supported.

Is there a fraud detection system for payments in this product?

Fraud detection systems for payments are in place.

Does this product support 3D Secure authentication?

3D Secure authentication supported through partnered payment providers.

Is there a credit risk assessment system in this product?

Credit risk assessment is operator-dependent.

Does this product support installment payments?

No verified information on installment payments.

Is there integration with buy-now-pay-later services in this product?

Buy-now-pay-later services integration not reported.

Does this product support corporate banking for B2B clients?

Corporate banking support for B2B clients is provided.

Is there an automatic refund system in this product?

Automatic refund systems exist through payment gateways.

What security certificates does this product have?

Novomatic holds various security certificates relevant to gaming software.

Does this product support ISO 27001 compliance?

ISO 27001 compliance is supported or sought for IT security.

Is there PCI DSS certification for this product?

PCI DSS certification is maintained for payment data security.

Does this product support GDPR compliance?

GDPR compliance is fully supported regarding data protection.

Is there certification from gambling commissions for this product?

Novomatic’s products hold multiple gaming commission certifications globally.

Does this product support eCOGRA certification?

Novomatic is eCOGRA certified, confirming fair gaming practices.

Is there GLI testing for games in this product?

Games undergo GLI testing to ensure compliance with quality and fairness standards.

Does this product support iTech Labs certification?

iTech Labs certification support for RNG and software fairness validations.

Are there regular security audits for this product?

Regular security audits are conducted to maintain high standards.

Does this product support penetration testing?

Penetration testing is part of security protocols.

Are there bug bounty programs for this product?

Bug bounty programs are not publicly documented.

Does this product support data encryption at rest?

Data encryption at rest is supported to protect sensitive information.

Is there data encryption in transit in this product?

Data encryption in transit using TLS/SSL is standard.

Does this product support end-to-end encryption?

End-to-end encryption is used in sensitive data transmissions.

Is there a key management system in this product?

Key management systems follow industry security best practices.

Does this product support hardware security modules (HSM)?

Hardware security modules (HSM) support is likely implemented for cryptographic operations.

Is there an intrusion detection system in this product?

Intrusion detection systems are integrated for cybersecurity.

Does this product support DDoS protection?

DDoS protection mechanisms are in place to safeguard services.

Are there firewall and WAF protection in this product?

Firewalls and Web Application Firewalls (WAF) protect the platform.

Does this product support rate limiting?

Rate limiting is implemented to prevent abuse.

Is there a security monitoring system in this product?

Continuous security monitoring systems are deployed.

Does this product support SIEM integration?

SIEM system integration is used for security event management.

Are there automatic alerts for incidents in this product?

Automatic incident alerts are configured.

Does this product support incident response procedures?

Incident response procedures are established and practiced.

Is there a backup and disaster recovery system in this product?

Robust backup and disaster recovery systems are implemented.

Does this product support geographic redundancy?

Geographic redundancy is used to ensure availability.

Are there RTO/RPO guarantees for this product?

Recovery time and point objectives (RTO/RPO) are defined to maintain business continuity.

Does this product support business continuity planning?

Business continuity planning is an integral part of operational strategy.

Is there an access control system in this product?

Access control mechanisms protect system and data access.

Does this product support role-based access control?

Role-based access control (RBAC) is implemented.

Is there an audit trail for all actions in this product?

Comprehensive audit trails are maintained for all actions.

What built-in analytical tools are available in this product?

Built-in analytics tools provide data insights within platforms.

Does this product support real-time analytics?

Real-time analytics support is available.

Are there operator dashboards in this product?

Operator dashboards offer control and monitoring capabilities.

Does this product support custom reports?

Custom report generation is supported.

Is there automatic report generation in this product?

Automated report scheduling and generation are provided.

Does this product support scheduled reporting?

Scheduled reporting functionalities are enabled.

Is there data export in various formats from this product?

Data can be exported in formats like CSV, XML, and JSON.

Does this product support data mining functionality?

Data mining functionalities assist in deep analytics.

Is there predictive analytics in this product?

Predictive analytics capabilities support business intelligence.

Does this product support machine learning for analytics?

Machine learning analytics are incorporated for enhanced insights.

Is there player behavior analytics in this product?

Player behavior analytics tools help operators optimize engagement.

Does this product support cohort analysis?

Cohort analysis is used for player segmentation and retention strategies.

Are there LTV (lifetime value) calculations in this product?

Lifetime value (LTV) calculations are supported.

Does this product support churn prediction?

Churn prediction models are integrated into analytics.

Are there revenue optimization tools in this product?

Revenue optimization tools are employed to maximize profits.

What technical support channels are available for this product?

Technical support is provided through multiple channels including email, phone, and online portals.

Does this product offer 24/7 technical support?

24/7 technical support availability is offered to major clients.

Is there a multi-level support system for this product?

Multi-level support systems are in place to handle varying support needs.

Does this product support remote diagnostics?

Remote diagnostics capabilities enable quick issue resolution.

Is there on-site support available for this product?

On-site support is available depending on client agreements.

Does this product support a ticketing system?

Ticketing systems are used for support issue tracking.

Are there SLA guarantees for support of this product?

Service level agreements (SLA) guarantee uptime and response times.

Does this product offer priority support for critical clients?

Priority support is provided for high-value and critical clients.

Are there dedicated support managers for this product?

Dedicated account and support managers are assigned to key clients.

Does the company offer migration assistance for this product?

Migration assistance is offered when transitioning to Novomatic platforms or software.