NOVOVISION is an advanced casino management system developed by NOVOMATIC, designed to optimize casino operations through extensive real-time monitoring, player tracking, biometric technology, cashless gaming, loyalty programs, and comprehensive management of gaming machines, tables, and financial transactions.
Casino management system software provider and platform developer.
The primary purpose is to facilitate efficient and secure casino operations, targeting land-based casinos by enabling player management, accounting, cashless gaming, marketing, compliance, and real-time business intelligence.
Primarily serves land-based casino verticals, including slot machines, table games such as poker, blackjack, and roulette, live dealer games, and integrates cage operations and loyalty programs.
Operates under a B2B model, offering software solutions and system integration to casino operators and casino groups.
Unique modular architecture for customization, patented biometric identification for player access (fingerprint and facial recognition), a unified wallet for multi-channel play, advanced real-time analytics and business intelligence, seamless cashless gaming, and comprehensive player and marketing tools.
NOVOMATIC
Founded in 1980.
Registered primarily in Austria.
Headquartered in Austria with a strong regional presence in Europe and global installations across multiple continents.
NOVOVISION and related casino management solutions have been on the market for over 10 years, representing a mature and evolving product line.
The development team is part of NOVOMATIC's broader software division, estimated at several hundred employees, focused on casino systems and platform innovation.
Multiple languages supported to serve global markets, including English, German, Portuguese, Spanish, and other key regional languages.
Supports regional compliance and localization including legal obligations, KYC/GDPR requirements, multilingual interfaces, and currency localization.
To provide innovative, flexible, secure, and scalable technology solutions that optimize casino operations, enhance player experiences, and comply fully with regulatory standards in the gaming industry.
Privately held corporation.
Holds certifications including GLI (Gaming Laboratories International) compliant systems; engagements in various industry awards for innovation in casino management solutions.
Participates in leading gaming and casino technology associations such as Gaming Laboratories International (GLI), European Gaming and Betting Association (EGBA), and industry exhibitions like ICE.
Launched with patented biometric technologies; expanded cashless capabilities; integration of mobile and tablet management tools; full deployment in major casinos like Casino Lisboa, integrating player journey solutions.
No publicly disclosed plans for IPO; investment focused on product innovation and expansion within NOVOMATIC group.
Offers structured partner programs for casino system integrators and hardware providers, including API integration support and joint marketing initiatives.
Implements responsible gambling tools such as self-exclusion options, behavior monitoring, player segmentation, and regulatory compliance support.
Follows environmental management practices consistent with corporate sustainability policies of the parent company, including energy-efficient system design and resource conservation.
Provides specialized training and certification programs for casino operators, staff, and integrators via documentation, webinars, and onsite support.
Focused on enhancing biometric authentication, expanding AI-driven analytics, improving cloud and mobile integrations, expanding multi-property support, and increasing automation for operational efficiency.
Plans to deepen presence in European and Latin American markets with potential expansions into North America and Asia-Pacific regions.
Internal dedicated R&D teams within NOVOMATIC focus on biometric tech, cashless gaming, player engagement tools, and real-time analytics.
Incorporates trends such as biometric security, cloud computing, mobile integration, AI/machine learning for analytics, cashless gaming, and multi-channel player engagement.
Collaborates with technology partners and startups for innovation pilots but no public flagship startup incubator programs.
Recognized as one of the leading casino management systems globally, with installations across dozens of major casino operators and tens of thousands of gaming machines under management.
Main competitors include Win Systems WIGOS, IGT Advantage, Scientific Games, and QCI.
High modularity, biometric security, extensive real-time business intelligence, seamless multi-channel wallet integration, and a proven track record with major casino operators.
Currently deployed widely in Europe, including Portugal, Spain, and Germany, with installations expanding in Latin America and Asia.
Large and mid-size land-based casino operators seeking advanced, integrated management solutions covering player experience, operations, and regulatory compliance.
No confirmed white-label offerings; typically branded and deeply integrated under the NOVOMATIC ecosystem.
Pricing is custom and typically based on casino size, number of machines/tables, modules selected, and support level agreements.
Participates in global gaming trade shows (e.g., ICE, G2E), direct B2B sales, demos, and collaborative operator partnerships.
Primarily direct sales through NOVOMATIC; supported by regional offices and authorized system integrators.
Does not provide standalone games but manages integration of all connected slot and table games within the casino ecosystem.
Supports games across slots, electronic gaming machines, table games, and live dealer management from integrated suppliers.
Provides management and tracking tools for live table games as part of the comprehensive casino management system.
No specific publicly available information on VR/AR game support.
Supports promotions management including tournaments and competitions with targeted segmentation and loyalty integration.
Includes management of progressive jackpot systems with multi-level jackpot tiers and daily event prizes.
Supports multiplayer interactions through table game management but not focused on online multiplayer functionality.
No detailed info on player chat functions in NOVOVISION; primarily focused on operational management.
Supports private table configurations as part of casino floor management tools.
Supports various side bets in card games with configurable table management options.
Implements achievement and reward systems through loyalty and promotions modules.
Provides gamification elements in marketing campaigns including levels, experience points, and badges to enhance engagement.
Allows customization of player interfaces and marketing content presentation through modular solutions.
Standard game speed controls managed by individual game providers; NOVOVISION focuses on system-wide operational controls.
Auto-play functionality is handled by individual slot suppliers, not a direct NOVOVISION feature.
Offers game history and session tracking for player management and regulatory compliance.
No specific mention of replay features for disputed situations; dispute management typically handled by casino policy.
Supports multiple currencies within the wallet and accounting system for global operations.
Includes real-time currency conversion features within the player wallet and accounting modules.
No confirmed support for cryptocurrency gaming as of current verified information.
No publicly available information on blockchain integration.
Built on a modular architecture with SQL Server database backend, VMware or Hyper-V virtualization, supporting cloud or local server deployment.
Supports cloud deployment options for scalability and multi-site integration.
No explicit public data on Docker or Kubernetes support.
Uses Microsoft SQL Server as the supported database system.
Modular architecture suggests microservices elements, but explicit microservices support is not detailed publicly.
Provides API integrations for third-party systems including gaming machines, CRM, and marketing tools.
Supports RESTful API integration.
No confirmed information on GraphQL support.
Supports common data exchange formats including JSON and XML.
Provides real-time data updates and analytics dashboards.
Uses standard casino data communication protocols with secure encrypted channels.
No explicit information on WebSocket support for online games.
Optimized for typical casino network infrastructure; specifics depend on deployment scale.
Employs data caching methods to ensure performance consistency in real-time operations.
Generally CDN use is not a direct focus for on-premise casino management systems.
Supports load balancing for high availability in enterprise deployments.
Supports automatic scaling primarily via cloud deployments and virtualization.
Integrated monitoring systems for operational status, alarms, and user activity.
Supports centralized logging for audit trails and compliance.
Built-in analytics for player behavior, operational efficiency, and marketing effectiveness.
Supports A/B testing for marketing campaigns and promotion optimization.
Offers sandbox testing environments for integration and operator training.
Implements API versioning to maintain integration compatibility.
Provides SDKs, APIs, and software development kits to operators and partners.
SDKs typically support common programming languages like C#, Java, and web technologies.
Uses automated testing in development but details are proprietary.
Employs continuous integration and deployment tools to ensure rapid updates and stability.
Supports blue-green deployment strategies to reduce downtime during updates.
Provides rollback mechanisms for system updates and changes.
Includes performance monitoring tools integrated into the system.
No publicly available data regarding distributed tracing support.
Utilizes profiling tools internally for performance optimization.
Supports hot-swapping of components within modular system architecture.
Requires standard enterprise server hardware or cloud infrastructure with high availability configurations.
Supports multi-tenancy for multi-property casino groups.
Designed to support thousands of concurrent users; exact figures depend on deployment scale.
Supports horizontal scaling via cloud deployments and virtualization.
Optimized for low latency to ensure real-time data processing and player interaction.
Supports geographic distribution of data and operations across multiple casino properties.
Includes disaster recovery capabilities with data redundancy and backup solutions.
Does not provide provably fair algorithms; primarily focused on land-based casino operations rather than online.
Supports integration of custom games via APIs.
No direct white-label game offerings; focuses on management system integration.
Comprehensive promotional campaign tools including multi-tier loyalty programs, segment-based bonuses, and event management.
Supports seasonal content and promotion management.
Supports zero-downtime updates via modular architecture and deployment strategies.
RTP settings managed via integrated game providers; CMS tracks RTP statistics.
Slot volatility is managed by individual game suppliers; CMS tracks related metrics.
Back-office interfaces available on desktop and mobile devices for operators.
Operator interfaces optimized for various screen sizes including tablets and mobile.
Does not support offline mode for core operations; requires network connectivity.
Integrates with game engines via APIs but no direct Unity/Unreal engine integration stated.
Not a game provider; however supports integration of HTML5 games within casino floors.
Supports integration with third-party gaming suppliers, CRM, payment gateways, and marketing tools.
Fully integrates with casino management systems as a core platform.
Supports multiple payment gateway integrations for cashless gaming and wallet funding.
Integrates with CRM systems for personalized marketing and player management.
Includes marketing automation tools integrated into the platform.
Supports affiliate system integration capabilities.
Embedded BI tools and supports integration with external business intelligence platforms.
Provides compliance and regulatory reporting modules conforming to jurisdictional requirements.
Supports player registration via biometric scanning, QR codes, self-registration terminals, and traditional methods.
Supports two-factor authentication for operator and player portal access.
Integrates KYC verification within the player registration process including biometric options.
Supports automated document verification as part of KYC compliance.
Includes age verification as part of player registration and access management.
Typically integrated with external systems; not an inherent CMS feature.
Supports self-exclusion programs compliant with responsible gambling standards.
Supports configurable deposit and betting limits management.
Supports cooling-off periods and temporary player blocks.
Includes player behavior monitoring tools for regulatory compliance and fraud prevention.
Real-time alerts for suspicious player and system activities.
Fully featured VIP and loyalty programs with personal segmentation.
Supports personal account managers for VIP and high-value players.
Advanced segmentation tools for marketing and loyalty retention.
Comprehensive loyalty points system with multiple tiers and reward options.
Supports personalized bonus offers based on player profiles.
No specific public info on referral system functionalities.
Supports affiliate marketing program integration.
Fully integrated CRM system support.
Provides email marketing campaign management tools.
Supports SMS notifications for promotions and operational messages.
Supports push notifications via integrated mobile apps.
Includes player complaint and dispute management modules.
May integrate live chat support but not core CMS feature.
Multi-level customer and technical support system available.
Supports multiple languages in operator interface and player communication.
Provides operator knowledge base and documentation for self-service support.
No public info on video verification support.
Supports account blocking and temporary freezing capabilities.
Allows temporary account freeze for compliance or player request.
Includes password recovery mechanisms for secured access.
Fully compliant with GDPR for player and operator data privacy.
Supports EU data deletion requests in compliance with GDPR.
Supports export of user data per regulatory and operator requirements.
Integrates with standard casino payment systems for cash, cards, and electronic payments.
Supports bank transfer methods through integrated payment gateways.
No confirmed crypto payment integration as of now.
Supports integration with electronic wallets for cashless gaming use.
Accepts mobile payment methods via integrated wallets and gateways.
Supports prepaid card operations within cashless payment framework.
Features instant deposit processing for player convenience.
May support scheduled deposits depending on payment gateway integration.
Supports streamlined withdrawal processes within regulatory frameworks.
Offers automated withdrawal workflows to reduce operator workload.
Configurable deposit and withdrawal limit controls to comply with regulations.
Multi-currency wallet and accounting support for international operations.
Supports automatic currency conversion for player wallets.
No confirmed simultaneous fiat and crypto wallet support.
No information available on DeFi protocols integration.
No available info on crypto staking support.
No public data on escrow system functionality.
No reported multi-signature features for crypto payments.
Incorporates AML systems with automated transaction monitoring.
Supports automatic transaction screening for compliance.
Integrates sanctions and watch lists for regulatory adherence.
Automated reporting of suspicious activities to relevant authorities.
Built-in tax accounting modules aligned with jurisdictional needs.
Automatic scheduling and generation of reports for compliance and business intelligence.
Integrates with tax systems for seamless reporting.
Supports accounting for transaction fees within casino operations.
Features payment reconciliation systems for financial accuracy.
Provides chargeback management features integrated with payment flows.
Includes fraud detection tools for payment transactions.
Supports 3D Secure authentication for payment security.
No public data on credit risk assessment modules.
No available information on installment payment options.
No information on buy-now-pay-later integration.
Supports corporate banking features for B2B client financial operations.
Supports automatic refund processes within configured policies.
Holds recognized security certificates for software and data security.
Supports compliance with ISO 27001 information security standards.
PCI DSS certified for handling payment data securely.
Fully GDPR compliant with robust data protection measures.
Certified to standards required by major gambling commissions.
May hold or pursue eCOGRA certification for fair gaming practices.
Games and system components undergo GLI testing and certification.
Supports iTech Labs certification requirements.
Regular security audits conducted by internal and external parties.
Undergoes systematic penetration testing for vulnerabilities.
No public information on running bug bounty programs.
Supports encryption of data at rest to protect stored information.
Implements encryption for data in transit to ensure security.
Offers end-to-end encryption for critical data flows.
Utilizes key management systems to safeguard encryption keys.
Supports hardware security modules (HSM) for high-level cryptographic operations.
Implements intrusion detection systems to monitor unauthorized access.
Employs DDoS protection measures to ensure service availability.
Uses firewall and web application firewall (WAF) protections.
Supports rate limiting to prevent abuse and maintain service integrity.
Comprehensive security monitoring with real-time alerting.
Integrates with SIEM systems for centralized security event management.
Provides automatic incident alerts for security and operational events.
Established incident response procedures to mitigate threats.
Implements backup and disaster recovery capabilities for business continuity.
Supports geographic redundancy to enhance system reliability.
Offers recovery time objectives (RTO) and recovery point objectives (RPO) guarantees based on SLAs.
Comprehensive business continuity planning and operational resilience.
Role-based access control (RBAC) systems to manage sensitive operations.
Fully supports role-based access for operators, supervisors, and administrators.
Detailed audit trails for all user and system actions maintained.
Built-in analytical tools for operator business intelligence and decision-support.
Real-time analytics dashboards for operational insights and player behavior.
Customizable operator dashboards providing comprehensive views of casino floor and business metrics.
Allows generation of custom reports tailored to operator requirements.
Automatic scheduling and generation of reports for compliance and business intelligence.
Supports scheduled report delivery and automated distribution.
Data export available in multiple formats including CSV, Excel, XML, and JSON.
Supports data mining functionalities for deeper business insights.
Employs predictive analytics tools to enhance marketing and operational strategies.
Incorporates machine learning for enhanced player behavior and operational analytics.
Provides detailed player behavior analytics to improve engagement and compliance.
Supports cohort analysis for player segmentation and marketing.
Calculates lifetime value (LTV) metrics for players.
Uses analytics to predict player churn for retention efforts.
Tools to optimize revenue through targeted promotions and operational adjustments.
Technical support via phone, email, and online platforms.
24/7 customer care and technical support for critical issues.
Multi-tiered support structure providing specialized assistance.
Supports remote diagnostics for faster issue resolution.
Onsite support available as required for major clients.
Ticketing systems for issue tracking and resolution management.
Service level agreements (SLA) offered with defined uptime and response times.
Priority support available for critical clients and VIP customers.
Assigns dedicated support and account managers for key clients.
Provides migration assistance for operators transitioning from legacy systems or upgrading platforms.
