Pragmatic Play is a leading B2B provider of digital casino games with a multi-product portfolio including slots, live casino, and bingo. The company focuses on delivering innovative, high-quality gaming experiences optimized for regulated markets worldwide, serving online operators without direct contact with end users.
Pragmatic Play operates as a game provider and software developer specializing in casino games for online platforms.
The provider’s primary purpose is to supply online casino operators with engaging, mobile-friendly, and regulated gaming content to boost player retention and revenue.
The company serves online casino verticals such as slots, live dealer games, and bingo, alongside its sportsbook offerings.
Pragmatic Play follows a B2B business model, offering its gaming content and software to licensed online operators via a unified API.
Unique features include rapid content delivery (up to five slot titles monthly), a comprehensive multi-product portfolio accessible via one API, and its customizable live dealer offering called Chroma Solutions.
Pragmatic Play
2015
Registered primarily in Gibraltar, with licenses in Malta, the UK, Romania, Bahamas, Curaçao, and Gibraltar.
Main offices in Gibraltar and Malta, with a global workforce distributed across multiple regional hubs.
Around 10 years on the market since establishment.
Employs a large team, exceeding 1,000 professionals across development, product, and support functions.
Supports 33 languages enabling wide global accessibility.
Provides strong localization support including multi-language, multi-currency, and compliance with regional regulations.
To deliver innovative, responsible, and regulated gaming products that engage and entertain players worldwide.
Privately owned company under Veridian Limited, based in Gibraltar.
Recipient of multiple awards like Best Slots Provider and Live Casino of the Year; holds certifications including ISO 27001, eCOGRA, GLI, and BMM Testlabs.
Complies with and participates in multiple regulatory bodies such as MGA, UKGC, ONJN Romania, and Gibraltar Regulatory Authority.
Key milestones include rapid portfolio growth to 700+ games, integration of Megaways slots, launch of Chroma live dealer branding, and achievement of ISO 27001 certification.
No verified plans for IPO; remains privately held with institutional investment.
Offers integration partner programs with API access, demos, and client hub resources for operators.
Supports self-exclusion, deposit limits, and industry responsible gambling standards like BeGambleAware.
No direct verified data; industry best practices include sustainable cloud infrastructure usage and optimized resource management.
Provides training and certification resources for operators and partners through client portals.
Focuses on multi-vertical expansion, live casino innovation with customizable features, and adoption of emerging technologies like VR and AR.
Plans ongoing expansion in regulated global markets across Europe, Latin America, and Asia.
Maintains dedicated R&D teams for game design, proprietary engine development, backend systems, and integration technologies.
Embraces HTML5, cloud computing, microservices, AI personalization, Unity/Unreal engines, and progressive live gaming technologies.
No specific verified programs; provides partner integrations but no formal startup incubators publicly known.
Holds a strong market share among top-tier global iGaming content providers with broad multi-product offerings.
Key competitors include Evolution Gaming, NetEnt, Microgaming, Big Time Gaming, Yggdrasil, and Play'n GO.
Advantages stem from extensive game portfolio, fast-paced innovation, single API multi-product delivery, and strict regulatory compliance.
Operates in multiple regulated markets globally except restricted territories like the USA, France, Israel, Taiwan, and Australia.
Online casino operators and gaming platforms seeking diverse, compliant, and innovative gaming content.
Primarily API-driven content provider; does not sell complete white-label casino platform solutions.
Uses flexible licensing models including revenue share and fixed fees negotiated per operator agreements.
Utilizes operator partnerships, frequent content releases, industry event presence, and award participation.
Leverages operator networks and platform integrators via a streamlined single API for game and product delivery.
Basic package includes over 500 slot titles, extending beyond 700 games including live casino and other products.
Supports slots, Megaways slots, table games, live dealer games, bingo, virtual sports, and sportsbook.
Offers robust live dealer solutions with customizable branding through its Chroma platform.
Exploring VR and AR technologies, mainly in immersive live casino environments.
Supports operator-run tournaments and competitions within gaming and live casino products.
Includes progressive jackpot features on selected slot games.
Supports multiplayer elements in live casino games and some social features in slots.
Live dealer games feature player chat functionality for interaction.
Private table creation is supported, especially via customizable live dealer environments.
Supports side bets in live casino card games like blackjack and baccarat.
Select games feature achievements and reward mechanisms to drive engagement.
Implements gamification elements including levels, experience points, and badges in certain titles.
Live casino provides interface personalization via Chroma Solutions allowing operator branding.
Offers adjustable game speeds in slots and live casino titles.
Auto-play functionality is standard in slot games.
Game history support is offered to comply with regulatory transparency and player record needs.
Some games provide replay or round review options to support dispute resolution.
Multi-currency support is integrated to serve international markets.
Supports real-time currency conversion for seamless player transactions.
Supports cryptocurrency payment options in select regulated markets.
No verified broad blockchain integration; industry trend remains exploratory.
Based on HTML5 with cloud infrastructure, microservices architecture, and proprietary game engines optimized for cross-device play.
Uses cloud deployment for scalability, resilience, and global distribution.
Likely employs containerization technologies like Docker and Kubernetes to support microservices and deployment agility.
Supports scalable and robust database management for real-time data and analytics.
Employs microservices architecture to enable modular, scalable deployments.
Provides comprehensive API integration covering all product verticals for operator ease.
Supports RESTful API for flexible integrations with operators and third parties.
No verified information on GraphQL support; REST APIs are industry standard.
Supports JSON and XML formats for data exchange and integration.
Supports real-time updates in game content and live casino for dynamic player experiences.
Utilizes common secure protocols such as HTTPS, TCP/IP, and WebSocket.
WebSocket is supported, especially for live dealer games requiring real-time communication.
Optimized to minimize latency and bandwidth usage, crucial for live streaming games.
Implements data caching mechanisms to reduce latency and improve loading times.
Uses CDN infrastructure for fast, global content delivery.
Supports load balancing to ensure platform stability during peak user loads.
Cloud-based auto-scaling enables resource adjustment in response to fluctuating demand.
Integrates monitoring for system health, performance, and security.
Centralized logging supports troubleshooting, audits, and compliance.
Built-in analytics track player behavior, game metrics, and operator KPIs.
Supports A/B testing to optimize game features, UI elements, and promotional effectiveness.
Provides sandbox environments for operator testing and quality assurance pre-launch.
Employs API versioning to maintain backward compatibility during updates.
Offers development kits, documentation, and testing environments for operator integration.
SDKs and APIs primarily support JavaScript and RESTful protocols; other languages may be supported based on operator needs.
Implements automated testing during development to maintain software quality.
Uses continuous integration and deployment tools to streamline software delivery.
Supports blue-green deployment methods to enable seamless updates with zero downtime.
Provides rollback capabilities to revert to previous stable versions in case of issues.
Features integrated performance monitoring for uptime and responsiveness metrics.
Uses distributed tracing tools for debugging complex microservice architectures.
Utilizes profiling during development to optimize performance and resource usage.
Supports hot-swapping of components to reduce downtime during updates.
Primarily cloud-based deployment minimizes specific hardware demands on operators.
Supports multi-tenancy to host multiple clients securely on shared infrastructure.
Platform supports millions of concurrent users globally due to scalable cloud architecture.
Horizontal scaling enabled via microservices and containerized cloud deployment.
Optimized for low latency critical to live dealer and real-time gaming interactions.
Provides global geographic distribution with CDN and cloud data center regions.
Robust disaster recovery with backup and failover ensures high availability.
Supports provably fair algorithms compliant with jurisdictions that mandate transparency.
Enables creation of custom games/branding for operators seeking unique content.
Focuses on game content APIs rather than full white-label casino platforms.
Provides tools for promotions, bonuses, and tournaments integrated within games.
Releases seasonal and event-specific content to maintain player engagement.
Supports zero-downtime updates through modular architecture and deployment strategies.
Offers configurable RTP settings within regulated limits.
Games include slot volatility options catering to a range of player risk preferences.
Full cross-platform compatibility across desktop, mobile, and tablet devices via HTML5.
Games optimized for various screen sizes and resolutions for optimal UX.
Does not support offline mode due to the online nature of real-money gambling.
Leverages proprietary engines and third-party engines like Unity and Unreal for advanced graphics.
All games are developed in HTML5 ensuring broad device compatibility and no plugins needed.
Supports integration with casino management systems, payment gateways, CRM, marketing, and affiliate platforms.
Compatible with multiple casino management systems to streamline operator workflow.
Integrates major global payment gateways for deposits and withdrawals.
Supports CRM system integration for player management and marketing automation.
Compatible with digital marketing tools for promotional campaigns and player acquisition.
Allows integration with affiliate systems to manage referrals and commissions.
Supports business intelligence tools for operational analytics.
Provides tools to assist operators with regulatory compliance reporting.
Supports flexible user registration methods including email and social media options.
Provides two-factor authentication options to enhance account security.
Integrates KYC solutions for identity verification according to regulatory standards.
Supports automated document verification workflows to speed KYC processes.
Implements age verification to prevent underage gambling.
Employs geolocation technology to enforce jurisdictional restrictions.
Player self-exclusion tools available to promote responsible gambling.
Configurable deposit and betting limits supported to protect players.
Supports cooling-off periods to help players take breaks from gambling.
Uses behavioral analytics to detect risky gambling behaviors.
Generates alerts for suspicious account or transaction patterns.
Supports VIP and loyalty programs to enhance player retention.
Allows operators to assign personal account managers for VIP clients.
Enables player segmentation for targeted marketing and personalized experiences.
Implements loyalty points accumulation systems in games.
Supports personalized bonus offers tailored to player profiles.
Referral program tools available to incentivize player growth.
Supports affiliate marketing programs to expand operator reach.
Full CRM integration for comprehensive player relationship management.
Supports integrated email marketing campaigns.
SMS notifications supported for player engagement and alerts.
Push notifications used for real-time player communications.
Provides complaint management and dispute resolution systems.
Offers live chat functionality for customer service and player support.
Multi-tiered support systems manage technical and operational issues.
Provides multilingual support aligned with product languages.
Maintains a comprehensive knowledge base for operator and user self-service.
No verified information on video verification support.
Supports account blocking for compliance and security.
Allows temporary freezing of player accounts.
Secure password recovery systems provided.
Fully GDPR compliant for user data privacy and protection.
Allows users to exercise data deletion rights per privacy laws.
Supports user data export capabilities.
Integrates all major payment methods including cards, e-wallets, bank transfers, and crypto.
Bank transfers supported for player deposits and withdrawals.
Cryptocurrency payments are supported in regulated markets.
Full support for e-wallet deposit and withdrawal options.
Supports mobile payment solutions for on-the-go players.
Integrates prepaid card payment methods.
Enables instant deposit processing for seamless gameplay.
Supports scheduled deposits though less common in gambling.
Fast withdrawal processing where regulation permits.
Automated withdrawal processing systems in place for efficiency.
Configurable deposit and withdrawal limits to enforce responsible gaming.
Multi-currency support available to serve international players.
Automatic currency conversion supported for player convenience.
Supports simultaneous fiat and crypto transactions selectively.
No verified DeFi protocol integrations currently.
No confirmed cryptocurrency staking support.
No specific escrow system details publicly available.
No verified multi-signature crypto payment support.
Implements AML systems for transaction monitoring and compliance.
Automated transaction screening used to detect suspicious activities.
Integrates sanctions lists to comply with legal requirements.
Supports suspicious activity reporting to regulators.
Provides tools for tax accounting compliance as per jurisdiction.
Automated generation of routine operational and regulatory reports.
Integrates with tax systems where required by law.
Transaction fee accounting supported in operator financial workflows.
Payment reconciliation systems to ensure accurate financial records.
Chargeback services managed to resolve payment disputes.
Deploys fraud detection technologies to secure payments.
Supports 3D Secure authentication for card transactions.
Credit risk assessment tools usually provided by operators.
No verified installment payment offerings.
No verified buy-now-pay-later service integrations.
Supports corporate banking needs for B2B operations.
Automated refund processing for customer service efficiency.
Holds ISO 27001 certification confirming high standards in information security.
Fully certified for ISO 27001 information security management standard.
PCI DSS compliance generally adhered to, securing payment data.
Fully compliant with GDPR for data protection.
Holds licenses from multiple major gambling commissions including MGA and UKGC.
Certified by eCOGRA for fair and responsible gaming.
Games undergo testing and certification with GLI.
Likely involved in iTech Labs certification though specific data unavailable.
Conducts regular security audits to maintain system integrity.
Performs penetration testing to identify and address vulnerabilities.
No confirmed public bug bounty program.
Employs encryption of data at rest consistent with ISO 27001.
Uses encrypted protocols (SSL/TLS) to secure data in transit.
End-to-end encryption employed for secure communications.
Implements robust key management practices as part of security compliance.
No verified usage of hardware security modules.
Uses intrusion detection systems as part of cybersecurity measures.
Implements DDoS protection mechanisms to mitigate attacks.
Infrastructure protected by firewalls and web application firewalls.
Applies rate limiting to prevent service abuse and ensure reliability.
Continuous security monitoring deployed to detect threats.
Integrates SIEM for centralized security event management.
Automatic incident alerts configured for rapid response.
Established procedures for incident response and mitigation.
Backup systems and disaster recovery plans ensure data and service continuity.
Cloud-based geographic redundancy supports fault tolerance.
Meets industry standards for recovery time and point objectives.
Business continuity planning in place to manage operational risks.
Enforces strict access controls to secure systems and data.
Role-based access control implemented to manage user permissions.
Comprehensive audit trails support compliance and monitoring.
Includes built-in analytics for player and game performance insights.
Provides real-time analytics enabling adaptive experiences.
Offers operator dashboards for game and player management.
Supports creation of custom reports tailored to operator needs.
Automated generation of routine operational and regulatory reports.
Scheduling functionality for periodic report delivery.
Allows data export in formats like CSV, JSON, and XML.
Data mining capabilities enable in-depth player behavior analysis.
Uses predictive analytics to forecast trends and player lifetime value.
Applies machine learning techniques to enhance analytical accuracy.
Monitors player behavior to assist in marketing and responsible gaming.
Employs cohort analysis for detailed player segmentation.
Integrates lifetime value calculations for business insights.
Uses churn prediction to improve retention strategies.
Provides tools for optimizing revenue through dynamic content and offers.
Multiple support channels including email, phone, and chat are available.
Offers 24/7 technical support to global operator clients.
Multi-tiered support system for efficient issue resolution.
Remote diagnostics enable prompt technical troubleshooting.
Onsite support generally restricted to key accounts under contract.
Uses a ticketing system to track and manage support queries.
Service level agreements guarantee platform uptime and support response times.
Priority support provided to VIP and high-value clients.
Assigns dedicated account managers to major operator partners.
Offers migration assistance to operators transitioning to their platform.
