Pragmatic Play is a B2B supplier of online gambling products specializing in developing fair and engaging casino games with a strong commitment to responsible gaming and player protection. The company delivers RNG-certified games tailored for regulated markets globally.
Pragmatic Play operates as a game provider and software developer focused on online casino content including slots, bingo, live dealer games, and virtual sports.
The provider’s products aim to offer entertaining, fair gambling experiences for licensed online casino operators targeting diverse player demographics within regulated jurisdictions.
Pragmatic Play serves online casino verticals including slots, table games, live dealer games, bingo, and virtual sports; it does not focus on land-based or sportsbook.
The company operates a B2B business model, supplying games and gaming solutions exclusively to licensed operators and platforms.
Pragmatic Play is unique for integrating robust responsible gaming tools into its certified games, having RNGs tested by independent labs, rapid API-driven integration, and continuous product quality assurance.
Pragmatic Play
Founded in 2015.
Registered and regulated in multiple jurisdictions including Malta, UK, Gibraltar, Romania, and others.
Primary offices are located in Malta with a global presence supporting operations across multiple countries.
Active in the market for about 10 years.
Employs several hundred professionals including software developers, designers, and compliance specialists, distributed across multiple countries.
Supports multiple languages including English, Spanish, German, French, Italian, Portuguese, and Russian to accommodate global markets.
Offers regional localization with language translations, currency support, and compliance adaptations to meet regulatory requirements.
Committed to delivering fair, fun, and responsible gaming experiences while supporting social responsibility initiatives worldwide.
Privately owned company.
Recipient of awards like the 2020 Most Responsible iGaming Content Provider in Europe and certifications from Gaming Laboratories International, Quinel, and Gaming Associates.
Participates in key gambling regulatory bodies including the Malta Gaming Authority and the UK Gambling Commission.
Expanded portfolio to over 500 games, licensed in numerous regulated markets, launched live dealer and virtual sports segments, and awarded for responsible gaming leadership.
No publicly stated plans for IPO or new investment rounds; operates under private ownership.
Offers integration-friendly partner programs with marketing support and promotional tools for licensed operators.
Fully supports responsible gambling initiatives with inbuilt player protection features such as deposit/limit settings, self-exclusion options, and compliance with jurisdictional laws.
Aligns with corporate responsibility frameworks focusing on sustainability though specifics are not publicly detailed.
Provides training and certification for operators on product functionality and responsible gaming compliance.
Plans to enhance game innovation, responsible gaming technology, and regulatory compliance, expanding mobile-first and live gaming offerings.
Aims to grow presence in regulated markets including Europe, Australia, Latin America, and Asia.
Maintains dedicated R&D teams focused on game innovation, backend platform development, and responsible gaming technologies.
Embraces mobile-first HTML5 development, cloud scalability, gamification, real-time analytics, and monitors emerging tech like VR and blockchain.
Mainly supports established partners; specific startup assistance programs are not publicly reported.
Holds a significant global market share in online slots and live casino content supply.
Competes with NetEnt, Evolution Gaming, Microgaming, Playtech, and Yggdrasil.
Competitive edge lies in a large, RNG-certified game portfolio with integrated responsible gaming tools and fast API integration.
Operates in Europe, UK, North America, Latin America, Asia, and Australia.
Licensed online casino operators and platform providers seeking regulated, responsible gaming content.
Does not primarily offer white-label solutions.
Utilizes fixed fees or revenue share agreements tailored per market.
Employs partnerships, event participation, co-branded campaigns, and content marketing to support operators.
Distributes games through licensed operators and platform integrators worldwide.
Offers a basic package with hundreds of games, exceeding 500 titles overall.
Supports slots, live dealer, table games, bingo, virtual sports, and instant games.
Yes, provides comprehensive live dealer games.
No verified support for VR or AR games.
Supports tournaments and competitions integrated into games and promotions.
Provides progressive jackpot features in selected slot games.
Multiplayer features mainly in live casino and social gaming aspects.
Supported in live dealer games.
Available in live casino for VIP and special groups.
Supported in live table games.
Some titles and platforms feature achievement and reward systems.
Implements gamification with experience levels, badges, and rewards.
Offers interface personalization depending on operator implementation.
Supports variable game speeds including fast play options.
Auto-play is available for slot games.
Access to game history is typically provided by operators.
Replay features are limited and depend on operator platform.
Supports multiple currencies through operator integration.
Real-time currency conversion is handled mainly by operators.
No direct support for cryptocurrency gaming noted.
No public evidence of blockchain integration.
Based on HTML5 for front-end games with API-driven backend systems.
Supports cloud-based deployment for scalability.
No public details on containerization technologies like Docker or Kubernetes.
Supports standard industry databases depending on backend infrastructure.
Microservices use is plausible but not publicly detailed.
Offers robust API integration for seamless operator connectivity.
Provides RESTful API support for game delivery and management.
No verified support for GraphQL.
Supports JSON and XML for data exchange.
Real-time updates for game states and player sessions supported.
Uses HTTPS and WebSocket protocols.
WebSocket supported especially for live dealer games.
Optimized for various bandwidths, supporting mobile and desktop environments.
Utilizes caching to optimize performance.
Uses CDN for global content delivery.
Implements load balancing for stable service.
Supports automatic scaling in cloud infrastructure.
Integrated monitoring for performance and security.
Employs centralized logging for operational transparency.
Provides built-in analytics for player behavior and game metrics.
Supports A/B testing for feature optimization.
Provides sandbox environments for safe operator testing.
API versioning is maintained for backward compatibility.
Offers SDKs and tools for integration and development.
SDKs available for common programming languages like JavaScript, Java, and C#.
Automated testing is employed for quality assurance.
Uses continuous integration and deployment toolchains.
Supports blue-green deployment strategies.
Rollback features supported for safe updates.
Integrated systems monitor platform performance.
Supports distributed tracing for troubleshooting.
Provides profiling tools to optimize performance.
Hot-swapping of components supported for seamless updates.
Minimal hardware requirements with cloud hosting preferred.
Supports multi-tenancy to serve multiple operators.
Scalable to thousands of concurrent users based on operator infrastructure.
Supports horizontal scaling to handle peak loads.
Optimized for low latency, critical for live dealer games.
Uses geographically distributed servers and CDNs.
Maintains backup and disaster recovery systems for business continuity.
Employs RNG certified by independent bodies ensuring fair play.
Custom game development offered to select partners under request.
Does not typically offer white-label solutions for games.
Provides promotional campaign tools such as Drops & Wins.
Incorporates seasonal and event-themed content updates.
Practices zero-downtime deployment to avoid service interruptions.
Games support configurable RTP within regulatory requirements.
Offers a range of slot volatility settings to suit player preferences.
Full cross-platform support across desktop, mobile, and tablet devices.
Games optimized for multiple screen sizes and resolutions.
Offline play is not supported due to fairness and regulatory rules.
Uses proprietary HTML5 frameworks rather than Unity or Unreal.
All games are HTML5-based for compatibility and performance.
Supports integration with third-party casino management and payment systems.
Compatible with casino management systems used by operators.
Supports multiple payment gateway integrations via operator platforms.
Integrates with CRM systems for enhanced player engagement and management.
Supports integration with marketing tools to facilitate promotions and player retention.
Affiliate program support is provided through operators using Pragmatic Play content.
Business intelligence tool integration supported for insights and analytics.
Supports data output aiding operators in regulatory compliance reporting.
User registration handled by operators; integration with multiple registration flows supported.
Typically implemented by operators during player authentication.
Identity verification systems handled by operators, with integration compatibility.
Supported through operator platforms for KYC processes.
Integrated into operator workflows to ensure compliance with legal age restrictions.
Supported via operator systems to enforce jurisdictional restrictions.
Robust self-exclusion options embedded in games as part of responsible gambling tools.
Configurable deposit and betting limits are standard player protection features.
Cooling-off periods are supported to help players manage gambling activity.
Behavioral monitoring tools integrated or supported to detect problematic gambling.
Supports alerts for suspicious activity for fraud prevention and compliance.
VIP programs enabled via operator platforms with tailored gaming experiences.
Personal account managers provided by operators; supported through game content customization.
Player segmentation data available through analytics for marketing and personalization.
Loyalty systems with point accumulation supported through operator integrations.
Supports personalized bonus features enabled at operator level.
Referral programs managed by operators, supported via platform integration.
Affiliate marketing supported through operator partnerships.
CRM system integration facilitates effective player and campaign management.
Email marketing integration supported through operator CRM.
SMS notification support enabled via operator marketing systems.
Push notification capabilities implemented via operator platforms.
Complaint management handled by operators; supplier provides technical support.
Live chat with customer support provided by operators; integration supported.
Multi-tier support systems standard for operator customer service.
Multilingual support typically provided by operators.
Knowledge bases available to partners for self-service and technical guidance.
Video KYC verification handled by operators as part of identity processes.
Account blocking systems available via operator platforms for player protection.
Temporary account freezing supported for responsible gambling measures.
Password recovery managed by operators.
Fully GDPR compliant for user data protection and privacy.
Supports data deletion rights in line with GDPR and data privacy laws.
Supports user data export through operator platforms.
Integrated with major payment systems via operator platforms.
Bank transfer payments supported by operators; compatible with platform offerings.
Cryptocurrency payment acceptance managed by operators; not a direct provider feature.
E-wallet integrations supported through operator payment methods.
Mobile payment options supported via integrated gateways.
Prepaid card usage supported at the operator level.
Instant deposit capabilities supported via operator platform integrations.
Scheduling deposits available depending on operator systems.
Fast withdrawal features enabled by operator platforms.
Automated withdrawal processing handled by operators.
Limits on deposits and withdrawals configurable for player protection.
Supports multi-currency gaming via operator platforms.
Currency conversion managed by payment solutions and operators.
Simultaneous fiat and crypto support managed by operators; not a direct feature.
No public data on decentralized finance protocol integration.
No verified support for cryptocurrency staking.
No information on escrow systems for large transactions.
No public data on multi-signature crypto payment support.
Anti-money laundering systems integrated through compliance frameworks and operator partnerships.
Automatic screening of transactions implemented for regulatory compliance.
Sanctions list integration is standard for operator compliance systems.
Suspicious activity reporting supported to meet legal requirements.
Tax accounting systems typically implemented through operator financial software.
Automated report generation supported.
Tax system integration managed primarily by operators.
Supports transaction fee accounting within payment processing layers.
Payment reconciliation supported through operator back-office systems.
Chargebacks managed via operators and financial partners.
Fraud detection systems incorporated in compliance measures.
3D Secure authentication support dependent on integrated payment processors.
Credit risk assessment implemented by operators.
No specific data on installment payment support.
No information on buy-now-pay-later service integration.
Corporate banking services standard for B2B operations; no specific details public.
Automated refunds controlled by operator platforms.
Holds certifications including ISO 27001, PCI DSS, regulated licenses.
Certified for ISO 27001 information security management standard.
PCI DSS certification maintained.
Full GDPR compliance ensured with privacy and security measures.
Licensed by Malta, UKGC, Gibraltar, Romanian gambling authorities.
Specific eCOGRA certification not confirmed; games undergo independent fairness testing.
Games certified by GLI for RNG fairness and integrity.
Some titles certified by iTech Labs testing.
Regular internal and third-party security audits performed.
Penetration tests conducted to ensure system security.
No public details on bug bounty programs.
Data encrypted at rest to protect sensitive information.
Data encrypted in transit using SSL/TLS protocols.
End-to-end encryption employed for data security.
Robust key management systems in place.
Use of Hardware Security Modules likely but not publicly detailed.
Intrusion detection systems actively monitor for security threats.
DDoS protection mechanisms implemented to maintain service availability.
Firewalls and web application firewalls employed.
Rate limiting supports prevention of abuse.
Continuous security monitoring performed.
Security information and event management integration supports threat detection.
Automated alerts notify teams of incidents.
Incident response plans implemented for security breaches.
Backup and disaster recovery systems ensure operational continuity.
Geographic redundancy in data centers for resilience.
Defined recovery time and point objectives to minimize downtime.
Maintains business continuity plans.
Access control systems enforce authentication and authorization.
Role-based access control implemented.
Comprehensive audit trails maintained for compliance.
Built-in analytics tools included.
Real-time player and system analytics supported.
Operator dashboards enable game management and monitoring.
Custom reports available for operational and compliance needs.
Automated report generation supported.
Scheduled reporting capabilities offered.
Supports exporting data in CSV, XML, and JSON.
Data mining features assist operators in player insight extraction.
Predictive analytics tools help forecast player behaviors.
Machine learning integrated to enhance data analysis.
Player behavior analytics support risk detection and engagement.
Enables cohort analysis for targeted marketing.
Lifetime value calculations assist player value assessment.
Churn prediction models support player retention strategies.
Revenue optimization tools integrated.
Technical support available via email, tickets, and account managers.
24/7 support available for key clients.
Multi-tier support systems in place.
Remote diagnostics support troubleshooting.
Onsite support for large clients when needed.
Formal ticketing system for support requests.
SLAs define uptime and response commitment.
Priority support offered to premium clients.
Dedicated managers assigned to key partners.
Provides migration assistance for platform transitions.
