QCI Platform by Quick Custom Intelligence is an advanced player management and accounting solution providing real-time data analytics and operational intelligence for casino operators to optimize player engagement, marketing, and revenue. It integrates multiple data sources into a unified platform tailored for gaming enterprises.
Platform provider specializing in player management, accounting, and operational analytics software for the gaming industry.
The platform is designed to serve casino operators by offering tools for player data management, accounting controls, marketing optimization, and operational efficiency to enhance guest experience and revenue.
QCI Platform supports land-based casinos, online casino operations, and integrated resort verticals, enabling management of slot machines, table games, and overall casino operations.
Operates with a B2B approach, providing enterprise-level solutions to casino operators and gaming businesses rather than direct consumer-facing services.
Combines real-time data warehousing with AI-driven analytics, customizable marketing offer engines, tiered host incentive programs, and multi-channel communication tools, enabling highly adaptive player and operations management.
Quick Custom Intelligence (QCI)
Founded prior to 2000, with over two decades of experience in gaming software and business intelligence solutions.
Registered in the United States, primarily operating within North America and international gaming markets.
Main office in San Diego, California, with regional offices in Las Vegas, Dallas, Denver, Phoenix, and St. Louis, covering key North American gaming hubs.
Over 20 years of continuous product presence and innovation in the casino player management sector.
Exact size undisclosed; estimated medium to large-sized development team typical for enterprise software providers supporting gaming technologies.
Available in English with likely support for additional languages to cover regional markets based on common localization practices.
Provides regional localization capabilities including language, regulatory compliance, currency, and tax configurations tailored for North America, Europe, and Latin America.
To empower casino operators with comprehensive, data-driven intelligence solutions that enhance player engagement, marketing effectiveness, and operational efficiency.
Privately held company with no public trading status or IPO announced.
Recognized for technical innovation in casino analytics and business intelligence; specific awards not publicly detailed.
Likely member of key gaming and casino technology associations to ensure compliance and industry best practices adherence.
Release of AI-powered enterprise platform, expansion of real-time analytics capabilities, integration with leading casino operators like Hard Rock and Seminole Gaming.
No publicly available information regarding plans for an IPO or major investment rounds.
Offers partner and integrator programs facilitating platform deployment, customization, and ongoing support for casino operators.
Supports responsible gambling through analytics tools enabling player risk monitoring and compliance with gaming authority mandates.
Adheres to efficient cloud infrastructure use and sustainable IT practices, typical of industry software providers.
Provides comprehensive training and certification programs for operational staff and administrators of the platform.
Focus on AI integration enhancement, expanding cloud/hybrid platform capabilities, real-time multi-channel communication, and operational intelligence expansion.
Targets growing markets in North America, Latin America, and Europe with strategic deployments in major casino hubs.
Maintains dedicated R&D teams focusing on AI, real-time analytics, integration APIs, and scalable cloud infrastructure.
Incorporates AI, machine learning, big data analytics, hybrid cloud deployment, and advanced API-driven integrations to stay at the forefront of industry technology.
Although no formal program publicly advertised, platform scalability and modularity support innovative casino projects and startup integrations.
Holds a strong position within the casino analytics and player management platform market in North America; specific market share data not publicly disclosed.
Ensico e-SMIB, Advansys Nexio, DR Gaming Technology among the main competitors in casino management and player analytics.
Full suite of AI-driven analysis, real-time data integration, customizable incentive programs, and deep casino operations expertise distinguishes QCI Platform.
United States, Canada, Latin America, parts of Europe.
Large to mid-tier casino operators, integrated resorts, gaming operators seeking data-driven marketing and operational efficiency tools.
No verified information on white-label platform offerings; customization options are typically available in similar platforms.
Usually based on subscription or licensing fees tailored by client size, feature sets, and deployment scale.
Uses B2B focused marketing via industry events, strategic partnerships, and demonstration of operational ROI for client acquisition.
Relies primarily on direct sales and partnerships with casino technology integrators; reseller networks not publicly emphasized.
Not applicable—QCI Platform does not provide games but supports management and accounting for all casino game types.
Supports analytics and player management for slots, table games, and live dealer operations via integration.
Integrates operational data for live dealer games; does not directly offer live dealer game content.
No verified support or focus on VR or AR gaming capabilities.
Supports data tracking and analytics for tournaments and competition management within casino environments.
Interfaces with progressive jackpot systems for accounting and player participation tracking.
Supports management of multiplayer casino games through aggregated data and analytics.
No direct player chat features; supports communication tools for casino staff and marketing teams.
Data support for private table management available through operational integrations.
Indirect support through data management for side bets played in card games.
Provides player segmentation and reward analytics to underpin loyalty schemes but no native in-game achievement system.
Supports gamification elements such as player tiering, experience tracking, and rewards management.
Allows configuration and personalization of operator dashboards and reporting interfaces.
Not applicable to the platform’s operational and analytic focus.
Not applicable.
Supports comprehensive game history data integration for operator review and player analytics.
Does not offer player game replay but supports data analytics for dispute resolution.
Supports multi-currency player and operational data through integration systems.
Facilitates real-time currency conversion reporting through integrated financial data.
No publicly available support for cryptocurrency gaming features.
No known blockchain technology integration.
Hybrid cloud and on-premises data warehousing platforms leveraging scalable real-time processing technology.
Supports cloud, on-premises, and hybrid deployment models.
No public information regarding containerization technologies such as Docker or Kubernetes.
Uses enterprise-grade databases like Microsoft SQL Server for backend data management.
No explicit public confirmation; architecture is modular but microservices support is not specified.
Provides robust APIs for integration with casino management systems, CRM, marketing, and accounting tools.
Supports RESTful APIs to enable flexible third-party system integration.
No publicly available information about GraphQL support.
Supports common data exchange formats including JSON and XML for interoperability.
Real-time data update capabilities essential for operational decision-making.
Employs standard enterprise communication protocols suitable for high-availability gaming environments.
No explicit confirmation of WebSocket support.
Designed for scalable enterprise network environments meeting varying bandwidth needs.
Implements data caching solutions to optimize performance and reduce latency.
Not directly applicable given its enterprise backend nature.
Supports load balancing to maintain system scalability and operational availability.
Cloud and hybrid deployments include automatic scaling for workload management.
Equipped with integrated monitoring for system health and usage analytics.
Centralized logging capabilities to support compliance and operational troubleshooting.
Built-in advanced analytics with AI-enhanced insights into player behavior and casino operations.
Supports A/B testing for marketing offers and operational optimization.
Provides sandbox environments for integration testing and development.
Includes API versioning to maintain backwards compatibility during upgrades.
Offers SDKs, APIs, and configuration tools facilitating customization and integration.
Supports common programming languages such as C#, Java, and Python for development.
Uses automated testing frameworks for ensuring reliability and quality.
Integrates continuous integration and deployment tools to support rapid updates.
Supports blue-green deployment methodologies to minimize downtime.
Allows rollback to previous versions to resolve issues during deployment.
Integrates comprehensive performance monitoring tools.
No explicit public information on distributed tracing support.
Provides profiling tools to optimize system performance and resource use.
No available data confirming hot-swapping capabilities.
Typical enterprise hardware needed for on-premises deployments; cloud infrastructure managed by providers.
Supports multi-tenancy enabling management across multiple casino properties.
Scalable to support thousands of concurrent users typical for large casino operations.
Supports horizontal scaling through its cloud and hybrid architecture.
Designed for low latency data processing critical for real-time operational use.
Enables geographically distributed deployments with centralized data management.
Incorporates disaster recovery strategies including data backup and system redundancy.
Does not provide gaming algorithms but supports integration with games adhering to provably fair standards.
Does not create games; supports integration of custom game data.
No provision of white-label game products.
Includes tools for marketing campaign creation, management, and player offer customization.
Supports management and analytics of seasonal promotions and player engagement.
Designed for minimal downtime during update deployments through modular design.
Monitors theoretical player return-to-player metrics but does not set RTP values.
Supports analytics on slot volatility through data integration from game providers.
Supports integration with desktop, mobile, and tablet casino operational environments.
Operator interfaces optimized for various screen sizes consistent with enterprise software standards.
Limited offline functionality for batch data processing; primarily designed for online use.
Indirect support via integration with casino systems hosting Unity or Unreal engine games.
Not applicable as the platform is focused on backend management, not game delivery.
Supports extensive third-party integrations including casino management systems, CRM, payment gateways, and marketing platforms.
Fully integrates with major casino management systems for unified operational control.
Facilitates integration with payment gateways via casino management platforms.
Provides deep integration with CRM systems to manage player relationships.
Compatible with marketing automation and campaign management tools.
Supports affiliate program data integration and tracking.
Integrates business intelligence tools for comprehensive data analysis.
Supports integration for regulatory compliance reporting.
Supports operator-facilitated user registration methods through integrated systems.
Supports two-factor authentication for system user security.
Integrates with identity verification and KYC systems compliant with regulations.
Supports automated document verification via integration partners.
Supports integration with age verification systems as required by jurisdictions.
Facilitates geolocation checks to enforce regional regulation compliance.
Supports self-exclusion program data monitoring and enforcement.
Enables monitoring and enforcement of deposit and betting limits through data integration.
Tracks player cooling-off periods for responsible gambling compliance.
Provides advanced analytics to detect risky gaming behaviors.
Integrated suspicious activity alerting to support compliance and security.
Supports detailed VIP player program management and analytics.
Offers tools to assist personal managers in VIP player engagement.
Provides sophisticated player segmentation for targeted marketing and engagement.
Supports loyalty program management including point accumulation tracking.
Enables creation and management of personalized bonus campaigns.
Supports player referral program tracking and analytics.
Facilitates affiliate program integration and management.
Fully integrated with CRM platforms for holistic player data management.
Supports integration with email marketing systems to deliver targeted campaigns.
Provides SMS notification capabilities through integrated communication channels.
Supports push notification integration for player engagement across devices.
Facilitates integration with complaint and support management systems.
Supports integration with third-party live chat customer support platforms.
Designed to support multi-tiered customer and technical support workflows.
Supports multiple operator languages aligned with regional localization requirements.
Provides knowledge base and documentation resources for platform users.
No explicit public information; likely integrates with third-party video verification solutions.
Supports account blocking functionalities integrated with casino operational controls.
Allows temporary account freezing as part of player protection measures.
Provides secure password recovery mechanisms for system users.
Complies fully with GDPR standards protecting user and player data.
Supports data deletion rights in accordance with GDPR and other privacy laws.
Enables data export functionality for regulatory and operational needs.
Integrates with multiple payment systems via casino management platforms.
Supports bank transfers indirectly through integrated payment systems.
No confirmed support for direct cryptocurrency payment processing.
Supports e-wallet payment methods through integration with casino systems.
Enables mobile payment method integrations through third-party gateways.
Likely supported via integrated payment gateways.
Facilitates instant deposit tracking and reporting via operators.
Supports scheduled deposit monitoring via integrated systems.
Enables fast withdrawal processes within casino operational frameworks.
Supports automation of withdrawal processing in compliance with rules.
Manages deposit and withdrawal limits according to regulatory requirements.
Supports operations with multiple currencies for international markets.
Provides automatic currency conversion reports via financial integrations.
No verified support for simultaneous fiat and cryptocurrency transaction processing.
No available information on DeFi protocol integration.
No support reported for cryptocurrency staking features.
Not publicly indicated.
No public information on multi-signature crypto payment support.
Fully supports AML compliance through transaction monitoring and screening.
Implements automatic transaction screening to detect suspicious behavior.
Integrates sanctions and watchlists for regulatory compliance.
Facilitates reporting of suspicious transactions to regulatory bodies.
Includes tax accounting features compliant with jurisdictional rules.
Automates report generation and distribution workflows.
Integrates with tax reporting systems to streamline operator obligations.
Supports effective management of transaction and service fees.
Provides payment reconciliation tools to ensure ledger accuracy.
Facilitates management and tracking of chargebacks.
Employs fraud detection technologies to protect payment processes.
Supports 3D Secure protocols through payment integrations.
Offers tools for assessing credit risk related to players.
No public details on installment or credit payment support.
No known buy-now-pay-later integration.
Supports corporate banking integrations for B2B financial operations.
Enables automatic refund processing under defined conditions.
Holds industry-standard security certifications commensurate with financial software platforms.
Likely compliant or aligned with ISO 27001 standards; no explicit public confirmation.
PCI DSS compliance supported through payment system integrations.
Fully supports GDPR and related data security requirements.
Complies with multiple gambling jurisdiction regulatory certifications.
No public indication of eCOGRA certification.
Supports compliance and integration with GLI-tested gaming content and systems.
Supports iTech Labs certified game content integrations.
Undergoes regular security audits to ensure compliance and platform integrity.
Conducts penetration testing to safeguard platform security.
No public bug bounty program information available.
Uses encryption technologies to protect data at rest.
All data in transit secured with encryption protocols.
Employs end-to-end encryption for sensitive data exchanges.
Implements robust cryptographic key management systems.
No public details regarding use of hardware security modules.
Integrated intrusion detection systems monitor and alert on threats.
Includes defense mechanisms against DDoS attacks to maintain service availability.
Employs firewalls and web application firewalls for layered protection.
Uses rate limiting to control traffic and prevent misuse.
Provides continuous security monitoring and alerting.
Compatible with Security Information and Event Management solutions.
Automatic notifications for security incidents.
Supports structured incident response and mitigation procedures.
Comprehensive backup and disaster recovery solutions in place.
Uses geographically redundant systems to ensure high availability.
Service level guarantees include defined RTO and RPO metrics.
Maintains team and processes for uninterrupted business operation.
Implements strict access control mechanisms for system users.
Role-based access control applied to secure permissions.
Detailed logs maintained for auditing and accountability.
Built-in analytics tools for player, marketing, and operational data.
Real-time analytics capabilities for quick operational decisions.
Provides customizable operator dashboards for situational awareness.
Supports user-defined custom reporting tailored to business needs.
Automates report generation and distribution workflows.
Enables scheduling of reports for routine review.
Exports data in multiple formats such as CSV, XML, and JSON.
Enables advanced data mining to extract trends and insights.
Incorporates predictive models to forecast player behaviors and revenue patterns.
Uses machine learning for enhanced analytics and anomaly detection.
Detailed analytics on player activity, segmentation, and risk profiling.
Supports cohort-based marketing and retention analysis.
Performs lifetime value calculations to inform marketing strategies.
Models player churn risk to enable proactive retention efforts.
Tools assist operators in maximizing revenue through data-driven insights.
Offers multi-channel technical support including phone, email, and online ticketing.
Provides round-the-clock support to ensure platform availability.
Structured multi-tiered support system addressing varying client requirements.
Supports remote diagnostics for efficient issue resolution.
Offers onsite technical support for critical operational needs.
Comprehensive ticketing system for incident management.
Service level agreements with defined uptime and response commitments.
Priority support provided for key clients and critical issues.
Assigns dedicated account and support managers for client success.
Provides assistance with platform migration and data onboarding.
