Quick Custom Intelligence (QCI) is a company specializing in providing advanced, AI-powered analytics and business intelligence platforms tailored for the gaming and hospitality industries, focusing on real-time data integration across casino operations for enhanced customer engagement and operational efficiency.
Platform provider focusing on data analytics and business intelligence solutions for the gaming and hospitality sectors.
The QCI Platform’s primary purpose is to enable casino and resort operators to unify player development, marketing, and gaming operations through powerful, real-time operational tools. It targets casinos and hospitality enterprises seeking to optimize performance and customer engagement through data-driven decision-making.
The platform serves various gambling verticals including online casino, land-based casinos, and integrated resort operations with extensions into sportsbook and broader hospitality functions.
QCI operates a B2B business model, offering its analytics platform and related services primarily to casino operators and hospitality businesses.
QCI is unique in the market for its AI-driven, version-controlled data warehouse that integrates real-time data streams with deep calculation models, enabling dynamic metrics adjustments, comprehensive operational intelligence, and a coordinated suite of marketing, player development, and gaming tools. It also offers multi-environment deployment options (on-premises, hybrid, cloud).
Quick Custom Intelligence (QCI)
The specific founding year is not explicitly stated, but the company is a well-established analytics provider with at least several years of market presence.
The company is registered in the United States, headquartered in San Diego, California.
Primary offices are located in San Diego (headquarters), with additional regional offices in Las Vegas, St. Louis, Denver, and Phoenix, USA.
QCI has been operational for multiple years, with its platform deployed in over 250 casino resorts globally; the company continues fast growth through recent acquisitions and expansions noted in 2025.
Exact development team size is not publicly disclosed; however, given the global deployment and complex AI-driven platform, it likely consists of a substantial, specialized technical team involving software engineers, data scientists, and industry experts.
The platform interface supports English predominantly, with possible regional localization for diverse geographic markets.
Supports regional localization capabilities to address specific market needs across North America, Latin America, Europe, Asia, and Australia, including support for sovereign tribal nations in the U.S.
QCI’s mission is to revolutionize casino and hospitality operations by providing integrated, real-time AI-driven analytics and operational tools that drive revenue growth, optimize resources, and enhance guest experiences.
Private ownership; no public trading information available.
Specific awards are not detailed publicly, but the platform has a strong reputation and recognition in the casino analytics sector, including meeting high standards of data security and operational performance.
Likely involved in leading gaming industry groups and standards organizations typical for casino software providers, though specific memberships are not listed.
Key milestones include global deployment in 250+ casino resorts, integration of AI capabilities, launch of QCI Research advisory service in 2025, and acquisition of analytics firm VizExplorer, expanding product depth.
No publicly available information regarding IPO or investment attraction plans.
Offers partnership programs for integrators and casino operators to deploy and customize the platform within their environments.
Supports responsible gambling efforts through detailed player behavior analytics and tools for monitoring and compliance aid.
Environmental standards compliance information is not publicly specified; typically, software providers emphasize energy-efficient cloud deployments and sustainable operations.
Provides training and support programs for users to maximize platform utilization and insights extraction.
Focused on continuing AI-driven innovation, expanding data activation capabilities, broadening suite integration, enhancing real-time analytics, and deepening operational intelligence across diverse gaming and hospitality functions.
Actively expanding geographically with deployments in over 17 countries and 30 U.S. states, including North America, Europe, Asia, Australia, Latin America, and sovereign tribal gaming markets.
Maintains dedicated research and development teams focusing on AI, data analytics, and platform enhancement tailored to gaming industry needs.
Incorporates AI, machine learning, big data analytics, cloud computing, hybrid/on-prem system flexibility, natural language query engines (ChatGPT-like), and advanced data visualization technologies.
No explicit mention of startup support, but the company’s ecosystem and partnership model may provide avenues for innovation collaborations.
Holds a significant market share in casino analytics software with deployment in over 250 major casino resorts managing $35+ billion in annual gross gaming revenue.
Competitors include other casino analytics and BI platform providers such as IGT Advantage, Scientific Games SG Engage, MGS, and VizExplorer (acquired by QCI but also a known competitor previously).
Combines real-time AI analytics, deep integration with casino management systems, dynamic player metric adjustments, and a unified platform approach that aligns marketing, operations, and player development.
Services North America, Europe, Latin America, Asia, Australia, and sovereign U.S. tribal nations.
Casino operators, integrated resorts, hospitality entities, and gaming enterprises seeking holistic, data-driven operational and marketing intelligence solutions.
No explicit public information on white-label offerings; focus is on platform integration and customization with client branding likely supported.
Pricing details are not publicly disclosed; typically based on subscription or licensing fees scaled by deployment size and feature set.
Employs direct sales, industry partnerships, thought leadership content, and strategic acquisitions to strengthen market position and widen product reach.
Utilizes direct sales complemented by integrator partnerships and reseller networks in key gaming markets.
Not applicable, as QCI is an analytics platform, not a direct game provider.
Supports data integration and analytics for all game types found in casinos including slots, table games, sportsbook, and hospitality operations but does not develop games itself.
Platform supports integration with live dealer game data but does not provide live dealer functionality.
No direct VR/AR game support; focuses on analytics and operational integration.
Supports analytics for tournaments and competition tracking as part of player development modules.
Supports analytics of progressive jackpots performance but not jackpot management itself.
Supports data tracking for multiplayer gaming metrics but does not develop games.
No direct player chat functionality; focuses on back-end analytics and engagement tools.
Supports operational analytics for private tables but no direct table creation features.
Supports analytics for side-bets in card games through integration with casino management systems.
Analytics platform supports tracking achievement systems but does not create achievements itself.
Supports gamification analytics like player tiers and rewards but does not develop gamification content.
Offers interface customization and personalization for operators to tailor dashboards and alerts.
Analyzes game speeds and player session metrics but does not directly control game speeds.
Not applicable; platform focuses on analytics rather than gameplay mechanics.
Provides detailed game and player history tracking and reporting capabilities.
No direct replay functionality; analytics focused on data aggregation and insights.
Supports multi-currency data analytics across integrated casino operations.
Supports real-time currency conversion for unified reporting and analytics.
No explicit cryptocurrency gaming functionalities, focus is on core casino/hospitality data.
No publicly disclosed blockchain integration.
Built on a scalable, version-controlled AI-driven data warehouse platform with cloud, hybrid, and on-premises deployment capabilities.
Supports full cloud deployment and hybrid cloud/on-premises configurations.
Specific containerization technology use not detailed but modern platforms often utilize Docker/Kubernetes compatibility.
Supports robust, scalable enterprise databases, likely including SQL-based data warehouses.
Supports modular microservices architecture for scalability and flexibility.
Provides powerful APIs for integration with casino management systems and external tools.
Yes, supports RESTful APIs for data exchange and operational integration.
No explicit information on GraphQL support.
Supports common data exchange formats like JSON and XML.
Full real-time data streaming and update capabilities.
Uses standard secure communication protocols relevant for enterprise data exchange.
Likely supports WebSocket or equivalent protocols for real-time data delivery, typical in real-time analytics.
Optimized for enterprise network infrastructures with variable bandwidth based on deployment scale.
Employs data caching for performance optimization.
CDN support likely for global content delivery and reduced latency.
Implements load balancing to ensure platform reliability and uptime.
Supports auto-scaling to handle varying workloads efficiently.
Integrates monitoring systems for operational health and performance tracking.
Supports centralized logging for audit and troubleshooting.
Built-in advanced analytics, including AI, predictive analytics, and machine learning.
Supports A/B testing analytics for marketing and player engagement campaigns.
Provides sandbox and test environments for safe experimentation and development.
Supports API versioning for smooth platform updates and backward compatibility.
Offers development tools to customize and extend platform functionality.
SDK availability is not explicitly stated but platforms often provide APIs/SDKs for several programming languages.
Incorporates automated testing in development lifecycle for quality assurance.
Utilizes continuous integration and deployment tools to accelerate release cycles.
Supports blue-green deployment methodologies to minimize downtime during updates.
Enables rollback capabilities for deployment issues.
Comprehensive performance monitoring integrated in platform operations.
Supports distributed tracing for diagnosing system-level issues.
Includes profiling tools to optimize performance.
Supports hot-swapping of modular components for minimal operational disruption.
Hardware requirements depend on deployment size; scalable from on-premises enterprise servers to cloud infrastructures.
Supports multi-tenancy for managing multiple properties or clients within one platform instance.
Supports thousands of concurrent users, scalable per client deployment.
Supports horizontal scaling to manage high data volumes and user concurrency.
Designed for low-latency real-time analytics required in dynamic casino operations.
Supports geographically distributed deployment and data centers for redundancy and locality.
Includes robust disaster recovery and backup systems.
No direct game development or provably fair algorithm implementation; analytics platform only.
Does not develop games; focuses on analytics and operational tools.
No white-label games offered; platform is for analytics and operational management.
Provides promotional campaign management and analytics tools integrated with marketing modules.
Supports analytics for seasonal promotions and content impact.
Supports zero-downtime updates for critical operational continuity.
Supports RTP analytics and reporting; does not control game RTP.
Provides slot volatility analytics for player development and operational decisions.
Fully cross-platform for operators across desktop, web, and mobile interfaces.
Interfaces optimized for various screen sizes used by operators (desktop/tablet/mobile).
No offline mode; requires real-time data connectivity.
Integrates with game engines indirectly through casino management system data feeds.
Analytics platform interface is web-based and supports HTML5 standards.
Supports integrations with casino management systems, CRM, marketing tools, and other third-party platforms.
Full integration with casino management systems to unify operational and player data.
Supports data integration related to payment and transaction processing via casino systems.
Integrates with CRM platforms to align marketing and player development efforts.
Supports integration with marketing campaign tools, including automated campaign management.
Analytics support for affiliate program tracking.
Provides advanced business intelligence tools and integrations.
Supports compliance and regulatory reporting integration to assist casinos in meeting requirements.
Supports operator processes for user/player registration data analytics.
Includes security best practices likely supporting 2FA for platform access.
Supports integration with KYC systems for regulatory compliance.
No specific indication of automated document verification; integrates with external compliance tools.
Supports integration with age verification systems.
Integrates geolocation verification to enforce jurisdictional restrictions.
Provides data and analytics support for self-exclusion program management.
Supports analytics of betting limits and compliance monitoring.
Analytics platform can track and monitor cooling-off period enforcement.
Provides extensive player behavior analytics for compliance and responsible gaming.
Supports alerting for suspicious activity detection based on data analysis.
Supports VIP program analytics and customer segmentation.
Enables tools for personal player manager tracking and performance metrics.
Advanced player segmentation and profiling capabilities.
Supports loyalty system data integration and analytics.
Supports analytics for personalized bonus campaigns.
Provides tracking and analytics for referral programs.
Supports affiliate analytics for performance and commission tracking.
Fully integrated CRM analytics support.
Supports email marketing campaign analytics and integration.
Supports SMS campaign analytics and integration.
Supports push notification campaign analytics.
Supports data collection and analytics related to complaint management.
Platform supports operator analytics for live chat performance but does not provide chat itself.
Supports analytics for multi-level customer support structures.
Interface primarily in English but supports multilingual content for global clients.
Provides operator knowledge base support for platform usage.
No video verification functionality in platform.
Supports analytics to flag and report account blocking events.
Analytics support for temporary freeze tracking.
Platform supports secure password recovery processes for operators.
Fully supports GDPR compliance in data handling and privacy policies.
Enables data deletion and user privacy control features to comply with regulations.
Supports exporting user and player data in compliant formats.
Integrates data from multiple payment systems via casino management platforms.
Supports analytics on bank transfer transactions.
No explicit crypto payment support indicated.
Supports e-wallet transaction analytics where integrated.
Supports mobile payment transaction data analytics.
Integrates prepaid card transactional data.
Supports real-time deposit analytics.
Supports analysis of scheduled deposits activity.
Analytics support for withdrawal speed and trends.
Supports data analytics on automated withdrawals.
Supports monitoring of deposit and withdrawal limits compliance.
Supports multi-currency transaction analytics and reporting.
Provides real-time currency conversion for analytics.
No explicit simultaneous fiat and crypto payment support.
No decentralized finance integration indicated.
No crypto staking support.
No escrow system integration indicated.
No multi-signature functionality indicated.
Supports integration with AML transaction screening systems.
Provides automated transaction screening analytics support.
Supports integration with sanctions and compliance lists.
Provides suspicious activity reporting features.
Supports tax accounting analytics and reporting integration.
Supports automated generation and distribution of reports.
Integrates with tax systems for compliance and reporting.
Supports transaction fee accounting analytics.
Supports payment reconciliation processes and analytics.
Provides analytics related to chargeback events.
Supports fraud detection analytics in payment systems.
No explicit 3D Secure support; relies on integrated payment systems.
Supports credit risk data analytics.
No specific data on installment payment support.
No buy-now-pay-later integration indicated.
No specific corporate banking support indicated.
Supports analytics on automated refunds.
Maintains industry-standard security certifications relevant for data privacy and protection.
Likely compliant with ISO 27001 standards as a leading data security practice, though specific certification not publicly confirmed.
Supports PCI DSS compliance through integrated casino payment systems and security measures.
Fully supports GDPR data privacy and security compliance standards.
Compliant with applicable gambling commission data handling and reporting requirements.
No direct eCOGRA certification; platform is analytics-focused, not game certification.
No GLI testing as no games developed; supports integration with GLI-certified gaming environments.
Same as above; no direct certification needed for analytics platform.
Conducts regular security audits as part of vendor best practices.
Regular penetration testing is conducted to ensure security.
No public information available regarding bug bounty programs.
Supports encryption of data at rest to protect sensitive information.
Uses encryption protocols for data in transit to secure communications.
Employs end-to-end encryption for critical data streams where applicable.
Implements advanced cryptographic key management systems.
No explicit hardware security modules mentioned but likely part of enterprise security framework.
Integrates intrusion detection systems for platform security.
Implements DDoS protection as part of platform infrastructure security.
Uses firewall and web application firewall protections to secure systems.
Supports rate limiting to prevent abuse and ensure platform stability.
Provides continuous security monitoring of platform environments.
Supports integration with Security Information and Event Management (SIEM) systems.
Automatic alerts for security and operational incidents are supported.
Provides incident response procedures as part of operational security.
Robust backup and disaster recovery systems are integral to platform reliability.
Supports geographic redundancy to ensure data and service availability.
Offers recovery time and point objective guarantees typical of enterprise platforms.
Maintains business continuity plans to minimize service interruptions.
Implements strict access control systems.
Supports role-based access control to ensure data security and governance.
Comprehensive audit trails are maintained for all user and system actions.
Contains built-in analytical tools, including AI-driven insights and customizable dashboards.
Provides full real-time analytics capabilities for swift operational decisions.
Offers customizable operator dashboards for monitoring key metrics.
Enables the creation and scheduling of custom reports.
Supports automated generation and distribution of reports.
Provides scheduling features for regular report delivery.
Supports export of analytics data in formats like CSV, JSON, and XML.
Includes data mining capabilities to uncover trends and actionable insights.
Uses AI-driven predictive analytics to forecast player behavior and revenue trends.
Employs machine learning algorithms in analytics to improve accuracy and recommendations.
Provides comprehensive player behavior analysis to optimize marketing and operations.
Supports cohort analysis for targeted marketing and player retention strategies.
Calculates lifetime value (LTV) metrics to inform customer valuation.
Uses predictive models to identify likely player churn for retention efforts.
Tools to optimize revenue through data-driven strategy adjustments.
Offers multiple technical support channels including phone, email, and online ticketing.
Provides 24/7 technical support for critical platform issues.
Supports multi-level support structures for tiered client assistance.
Enables remote diagnostics and problem resolution for client systems.
Offers onsite support depending on client needs and agreements.
Comprehensive ticketing system for issue tracking and resolution management.
Provides service-level agreements with guaranteed uptime and response times.
Priority support services available for key and high-value clients.
Dedicated account and support managers assigned to major clients.
Provides assistance for platform migration, integration, and data transition.
