Short description
Really Simple Systems is a UK-based software company specializing in cloud-based Customer Relationship Management (CRM) solutions designed to simplify sales, marketing, and customer service for small to medium-sized businesses.
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What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
Software developer focused on CRM system solutions.
What is the primary purpose and target market of this product?
To provide an intuitive, scalable CRM platform that helps small and medium businesses efficiently manage customer relations, sales pipelines, marketing campaigns, and customer service.
Which specific gambling verticals does this product serve?
Does not specifically serve gambling verticals such as online casino, sportsbook, or land-based gambling industries.
Is this product designed for B2B or B2C operations?
Operates primarily on a B2B subscription basis, offering SaaS CRM solutions to businesses rather than direct consumers.
What makes this product unique in the market?
Simplified and easy-to-use CRM with integrated email marketing, no-code workflow automation, scalable pricing, strong GDPR and HIPAA compliance, and dedicated customer support.
What is the name of the company that developed this product?
Really Simple Systems (now operating under Spotler CRM Limited).
In what year was the company founded?
Founded in 2006.
In which countries is the company registered?
Registered in the United Kingdom.
Where is the main office located and are there regional offices?
Main offices are in Petersfield, Hampshire, UK, with additional presence in Sydney, Australia.
How many years has this product been on the market?
Operating in the market for approximately 19 years.
How many employees work on this product's development?
Small company with fewer than 50 employees, including the development team.
What languages is this product's interface available in?
Primarily English; no verified support for other interface languages.
Does this product support localization for different regions?
Supports compliance with regulations like GDPR and HIPAA, indicating some level of regional adaptation for data protection and privacy.
What is the company's mission and philosophy?
To simplify complex CRM systems and provide accessible, effective sales and marketing tools to small to medium-sized businesses.
Is the company publicly traded or privately held?
Privately held company.
What awards and certifications has this product received?
No specific awards confirmed; certified for GDPR and HIPAA compliance.
Does the company participate in professional gambling industry associations?
No verified participation in gambling-related industry associations.
What are the main milestones in this product's development history?
Key milestones include launching the cloud CRM in 2006, introduction of workflow automation features, integrated email marketing, and development of mobile app capabilities by 2023.
Are there plans for IPO or investment attraction for the company?
No current verified plans for IPO or major investment attraction.
Does the company offer partner programs for integrators?
Offers partner and reseller programs for integrators to deploy and support CRM solutions.
Does the company support responsible gambling initiatives?
Not applicable.
What environmental standards does the company follow?
No verified specific environmental standards; cloud hosting reduces physical environmental impact.
Does the company offer training and certification programs for users of this product?
Provides user onboarding, self-service documentation, and personalized CRM success services.
What is the product development strategy for the next 5 years?
Focus on advancing cloud-native features, workflow automation, integrations, and mobile CRM access to meet evolving market demands.
Are there plans to expand this product to new geographical markets?
Active in UK and Australia, with potential growth into other English-speaking and European markets.
Does the company have research and development departments?
Maintains research and development focused on cloud innovation, automation, and software integrations.
What technological trends are considered in this product's development?
Embraces no-code automation, cloud SaaS, mobile CRM apps, and seamless third-party integrations.
Does the company support startups and innovative projects?
Provides scalable SaaS tiers suitable for startups and small businesses.
What is this product's market share in its segment?
Has over 18,000 customers worldwide; market share percentage unspecified.
Who are the main competitors of this product?
Salesforce Essentials, HubSpot CRM, Zoho CRM, and similar SMB-focused CRM providers.
What is this product's competitive advantage?
User-friendly design, affordability, GDPR/HIPAA compliance, scalable pricing, and integrated marketing features.
Which geographical regions does this product currently serve?
Primarily UK, Australia, and other English-speaking and European markets.
What is the target customer profile for this product?
Small to mid-sized B2B companies seeking easy-to-use CRM solutions with marketing and customer service integration.
Does this product offer white-label solutions?
No publicly confirmed white-label CRM offerings.
What is the pricing model for this product?
Subscription-based with tiered pricing; free tier for up to two users and monthly fees per user/feature without long-term contracts.
What is the go-to-market strategy for this product?
Digital marketing and direct sales focusing on simplicity, customer success, and affordability for SMBs.
Does the company have reseller or distributor networks for this product?
Combination of direct sales and reseller partner programs.
How many games are included in this product's basic package?
Not applicable.
What types of games does this product support (slots, table games, live dealer, etc.)?
Not applicable.
Does this product support live-dealer functionality?
Not applicable.
Is there support for VR/AR games in this product?
Not applicable.
Does this product support tournaments and competitions?
Not applicable.
Is there a progressive jackpot system in this product?
Not applicable.
Does this product support multiplayer gaming?
Not applicable.
Does this product support player chat functionality?
Not applicable.
Is there ability to create private tables in this product?
Not applicable.
Does this product support side-bets in card games?
Not applicable.
Is there an achievement and rewards system in this product?
Not applicable.
Does this product support gamification (levels, experience, badges)?
Not applicable.
Is there ability to personalize gaming interface in this product?
Supports user-specific customization of dashboards and role-based access for personalized CRM experience.
Does this product support different game speeds?
Not applicable.
Is there auto-play functionality for slots in this product?
Not applicable.
Does this product support game history for players?
Not applicable.
Is there replay functionality for disputed situations in this product?
Not applicable.
Does this product support multiple currencies in games?
Not applicable.
Is there real-time currency conversion in this product?
Supports multi-currency fields for sales and billing data though real-time conversion depends on integration.
Does this product support cryptocurrency gaming?
Not applicable.
Is there blockchain technology integration in this product?
No verified blockchain technology integration.
What technological platforms is this product based on?
Cloud-native SaaS accessible via web browsers on desktop, tablet, and mobile.
Does this product support cloud deployment?
Fully cloud-hosted CRM solution.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
No verified containerization details though common in SaaS deployments.
Which databases does this product support?
Utilizes scalable cloud databases typical for SaaS; specific tech unconfirmed.
Does this product support microservices architecture?
No verified microservices architecture details.
What APIs does this product provide for integration?
Offers APIs for integration with email, calendar, and accounting systems.
Does this product support RESTful API?
Provides RESTful API support.
Is there GraphQL support in this product?
No confirmed GraphQL support.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports JSON, XML, and other common data exchange formats.
Does this product support real-time updates?
Supports real-time updates and notifications in the CRM interface.
Which communication protocols does this product use?
Uses HTTPS and likely WebSocket standards typical for cloud SaaS.
Does this product support WebSocket for online games?
Expected to support WebSocket for live notifications.
What are the network bandwidth requirements for this product?
Optimized for standard broadband with low bandwidth needs.
Does this product support data caching?
Implements data caching for improved cloud performance.
Which CDNs does this product support for content delivery?
Uses CDN to distribute content globally.
Does this product support load balancing?
Employs load balancing for performance and availability.
Does this product support automatic scaling?
Supports automatic scaling on cloud infrastructure.
Which monitoring systems are integrated with this product?
Integrated monitoring for uptime and performance.
Does this product support centralized logging?
Supports centralized logging for security and debugging.
Which analytics systems are built into this product?
Provides inbuilt reporting and analytics modules for sales and marketing metrics.
Does this product support A/B testing?
No verified A/B testing functionality.
Is there ability to create sandbox environments in this product?
Provides sandbox or trial environments for customer evaluation.
Does this product support API versioning?
Supports API versioning to maintain integration compatibility.
What development tools does this product provide?
Provides API documentation and configuration tools for integration and customization.
Does this product offer SDK for various programming languages?
No public SDKs confirmed; API compatible with common programming languages.
Does this product support automated testing?
Uses automated testing internally to ensure reliability.
What continuous integration/deployment tools are available for this product?
Employs continuous integration and deployment pipelines.
Does this product support blue-green deployment?
Likely supports blue-green deployment methods for updates.
Is there rollback capability in case of issues with this product?
Includes rollback features for deployment issues.
Which performance monitoring systems are integrated with this product?
Active performance monitoring integrated in platform.
Does this product support distributed tracing?
No verified distributed tracing support.
Are there built-in profiling tools in this product?
Uses profiling tools internally to optimize software.
Does this product support hot-swapping of components?
No verified hot-swapping component support.
What are the hardware requirements for deploying this product?
Requires no specialized hardware; access via internet-connected devices with web browsers.
Does this product support multi-tenancy?
Supports multi-tenancy to securely separate customer data.
What is the maximum number of concurrent users this product can handle?
Scales from individual users up to 200+ users per organization, depending on subscription.
Does this product support horizontal scaling?
Infrastructure supports horizontal scaling for growing user loads.
What are the latency characteristics of this product?
Designed for low latency to ensure responsive user experience.
Does this product support geographic distribution?
Cloud infrastructure supports global geographic access and redundancy.
Are there disaster recovery capabilities in this product?
Includes disaster recovery and backup procedures to ensure data safety.
Does this product support provably fair algorithms?
Not applicable.
Is there ability to create custom games in this product?
Not applicable.
Does this product support white-label solutions for games?
Not applicable.
Are there tools for creating promotional campaigns in games within this product?
CRM includes marketing campaign and email tools for promotional content.
Does this product support seasonal content?
Not applicable.
Is there ability to update games without downtime in this product?
Supports zero-downtime updates via cloud deployment best practices.
Does this product support different RTP settings?
Not applicable.
Is there a volatility system for slots in this product?
Not applicable.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Fully cross-platform through web browsers on desktops, tablets, and mobiles.
Is there optimization for different screen sizes in this product?
Responsive design ensures optimized display on various screen sizes.
Does this product support offline mode for some games?
No confirmed offline mode; cloud-based real-time system.
Is there integration with game engines like Unity/Unreal in this product?
Not applicable.
Does this product support HTML5 for all games?
Not applicable.
What third-party integrations does this product support?
Integrates with Microsoft Outlook, Google Contacts, accounting software, and other third-party tools.
Does this product integrate with existing casino management systems?
No verified content management system integration.
Are there payment gateway integrations available in this product?
No verified payment gateway integrations.
Does this product support CRM system integrations?
Integrates with other CRM and related marketing systems via APIs.
What marketing tools does this product integrate with?
Built-in email marketing and supports external marketing tool integrations.
Does this product support affiliate system integrations?
No verified affiliate system integrations.
Are there business intelligence tool integrations in this product?
Supports export and API connectivity enabling integration with business intelligence tools.
Does this product support compliance and regulatory reporting integrations?
Facilitates GDPR compliance reporting and data management.
What user registration methods does this product support?
Supports standard business user registration workflows.
Does this product support two-factor authentication?
No verified two-factor authentication support; typically planned or implemented in CRM SaaS.
Is there an identity verification system (KYC) in this product?
Not applicable.
Does this product support automated document verification?
Not applicable.
Is there integration with age verification systems in this product?
Not applicable.
Does this product support geolocation verification?
Not applicable.
Is there a player self-exclusion system in this product?
Not applicable.
Does this product support deposit and betting limits?
Not applicable.
Are there cooling-off periods supported in this product?
Not applicable.
Does this product support gaming behavior monitoring?
Not applicable.
Are there alerts for suspicious activity in this product?
Not applicable.
Does this product support VIP programs?
Not applicable.
Are there personal managers for VIP players in this product?
Not applicable.
Does this product support player segmentation?
Not applicable.
Is there a loyalty system with point accumulation in this product?
Not applicable.
Does this product support personalized bonuses?
Not applicable.
Is there a referral system in this product?
Not applicable.
Does this product support affiliate programs?
Not applicable.
Is there CRM system integration in this product?
Provides CRM integration capabilities via APIs with other software platforms.
Does this product support email marketing?
Built-in email marketing tools included.
Are SMS notifications available in this product?
No verified SMS notification support.
Does this product support push notifications?
No verified support for push notifications.
Is there a complaints and support system in this product?
Features service desk/helpdesk module for complaint and query management.
Does this product support live chat with customer support?
No direct live chat for CRM users; customer support available through other channels.
Is there a multi-level support system in this product?
Supports role-based access and user hierarchy within the system.
Does this product support customer service in multiple languages?
English interface primarily; no confirmed multilingual support.
Is there a knowledge base for self-service in this product?
Provides online knowledge base and self-service documentation.
Does this product support video verification?
Not applicable.
Is there an account blocking system in this product?
Includes account access controls and blocking features.
Does this product support temporary account freezing?
No verified temporary account freezing functionality.
Is there a password recovery system in this product?
Standard password recovery systems are implemented.
Does this product comply with GDPR for user data?
Fully compliant with GDPR regulations for customer data.
Is there a right to data deletion in this product?
Supports user data deletion rights mandated by GDPR.
Does this product support user data export?
Facilitates export of user and business data in multiple formats.
Which payment systems are integrated with this product?
Not applicable.
Does this product support bank transfers?
Not applicable.
Is there cryptocurrency payment support in this product?
Not applicable.
Does this product support e-wallets?
Not applicable.
Is there mobile payment support in this product?
Not applicable.
Does this product support prepaid cards?
Not applicable.
Is there an instant deposit system in this product?
Not applicable.
Does this product support scheduled deposits?
Not applicable.
Is there a fast withdrawal system in this product?
Not applicable.
Does this product support automated withdrawal processing?
Not applicable.
Are there limits on deposits and withdrawals in this product?
Not applicable.
Does this product support multi-currency operations?
Supports multi-currency data usage but no payment processing.
Is there automatic currency conversion in this product?
No verified automatic currency conversion.
Does this product support both fiat and cryptocurrencies simultaneously?
Not applicable.
Is there integration with DeFi protocols in this product?
Not applicable.
Does this product support cryptocurrency staking?
Not applicable.
Is there an escrow system for large transactions in this product?
Not applicable.
Does this product support multi-signature for crypto payments?
Not applicable.
Is there an anti-money laundering (AML) system in this product?
Not applicable.
Does this product support automatic transaction screening?
Not applicable.
Is there integration with sanctions lists in this product?
Not applicable.
Does this product support suspicious activity reporting?
Not applicable.
Is there a tax accounting system in this product?
Supports integration/export for tax accounting via external tools.
Does this product support automatic report generation?
Automatic report scheduling and generation provided.
Is there integration with tax systems in this product?
No direct tax system integrations verified.
Does this product support transaction fee accounting?
No verified fee accounting support.
Is there a payment reconciliation system in this product?
Not applicable.
Does this product support chargeback handling?
Not applicable.
Is there a fraud detection system for payments in this product?
Not applicable.
Does this product support 3D Secure authentication?
Not applicable.
Is there a credit risk assessment system in this product?
Not applicable.
Does this product support installment payments?
Not applicable.
Is there integration with buy-now-pay-later services in this product?
Not applicable.
Does this product support corporate banking for B2B clients?
Not applicable.
Is there an automatic refund system in this product?
Not applicable.
What security certificates does this product have?
Uses HTTPS and standard web security certificates.
Does this product support ISO 27001 compliance?
No verified ISO 27001 certification.
Is there PCI DSS certification for this product?
Not applicable.
Does this product support GDPR compliance?
Supports GDPR-compliant security measures.
Is there certification from gambling commissions for this product?
Not applicable.
Does this product support eCOGRA certification?
Not applicable.
Is there GLI testing for games in this product?
Not applicable.
Does this product support iTech Labs certification?
Not applicable.
Are there regular security audits for this product?
Conducts regular security audits as standard industry practice.
Does this product support penetration testing?
Regular penetration testing likely performed to ensure security.
Are there bug bounty programs for this product?
No verified bug bounty program.
Does this product support data encryption at rest?
Data encrypted at rest in cloud environment.
Is there data encryption in transit in this product?
Data encrypted in transit using HTTPS.
Does this product support end-to-end encryption?
No verified end-to-end encryption.
Is there a key management system in this product?
Uses cloud provider key management systems.
Does this product support hardware security modules (HSM)?
No verified hardware security module support.
Is there an intrusion detection system in this product?
Employs intrusion detection systems.
Does this product support DDoS protection?
Uses DDoS protection as part of cloud hosting.
Are there firewall and WAF protection in this product?
Uses firewall and Web Application Firewall for security.
Does this product support rate limiting?
Implements rate limiting to protect APIs and systems.
Is there a security monitoring system in this product?
Continuous security monitoring performed.
Does this product support SIEM integration?
No verified Security Information and Event Management integration.
Are there automatic alerts for incidents in this product?
Automatic incident alerting systems in place.
Does this product support incident response procedures?
Has defined incident response procedures for security events.
Is there a backup and disaster recovery system in this product?
Regular backups and disaster recovery plans implemented.
Does this product support geographic redundancy?
Cloud service includes geographic redundancy.
Are there RTO/RPO guarantees for this product?
No specific RTO/RPO guarantees publicly disclosed.
Does this product support business continuity planning?
Business continuity planning in place.
Is there an access control system in this product?
Supports access control systems for permissions management.
Does this product support role-based access control?
Role-based access control supported for different user levels.
Is there an audit trail for all actions in this product?
Maintains audit trails for compliance and activity tracking.
What built-in analytical tools are available in this product?
Includes built-in analytics for sales and customer interactions.
Does this product support real-time analytics?
Real-time analytics features supported.
Are there operator dashboards in this product?
Operator and management dashboards available.
Does this product support custom reports?
Custom report creation supported.
Is there automatic report generation in this product?
Automatic report scheduling and generation provided.
Does this product support scheduled reporting?
Supports scheduled delivery of reports.
Is there data export in various formats from this product?
Supports exports in CSV, XML, and Excel formats.
Does this product support data mining functionality?
No verified advanced data mining features.
Is there predictive analytics in this product?
No confirmed predictive analytics capabilities.
Does this product support machine learning for analytics?
No confirmed machine learning analytics support.
Is there player behavior analytics in this product?
Not applicable.
Does this product support cohort analysis?
No verified cohort analysis support.
Are there LTV (lifetime value) calculations in this product?
Not verified.
Does this product support churn prediction?
Not verified.
Are there revenue optimization tools in this product?
No verified built-in revenue optimization tools.
What technical support channels are available for this product?
Support via email, phone, and online documentation.
Does this product offer 24/7 technical support?
No confirmed 24/7 support; likely business hour support.
Is there a multi-level support system for this product?
Multi-tiered support structure provided.
Does this product support remote diagnostics?
Offers remote diagnostic support.
Is there on-site support available for this product?
No verified onsite support; primarily remote assistance.
Does this product support a ticketing system?
Support ticketing system implemented.
Are there SLA guarantees for support of this product?
No verified service level agreements published.
Does this product offer priority support for critical clients?
Priority support may be offered for premium clients.
Are there dedicated support managers for this product?
No confirmed dedicated account managers.
Does the company offer migration assistance for this product?
Provides assistance with data migration during onboarding.