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Relax Gaming is a B2B iGaming provider and aggregator specializing in innovative, speed-to-market gaming solutions including slots, bingo, poker, and table games designed for regulated markets. The company focuses on delivering high-quality gaming content and platform services to operators globally.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Platform provider and game aggregator specializing in casino games including slots, bingo, poker, and table games.

What is the primary purpose and target market of this product?

The primary purpose of Relax Gaming's products is to provide operators with an all-in-one gaming platform that facilitates easy integration, player management, and comprehensive accounting functionality to serve online casino and bingo markets globally.

Which specific gambling verticals does this product serve?

Relax Gaming serves online casino, poker, bingo, and interactive casino verticals, focusing on regulated online gambling platforms.

Is this product designed for B2B or B2C operations?

Relax Gaming operates on a B2B model, providing casino software, platform solutions, and game content to operators and other suppliers in the iGaming industry.

What makes this product unique in the market?

Relax Gaming is unique for its unified platform offering seamless integration of multiple studios and game types, advanced promotional tools, a high-quality game portfolio, and the innovative Relax Vantage business platform for streamlined operations.

What is the name of the company that developed this product?

Relax Gaming

In what year was the company founded?

Relax Gaming was founded in 2010.

In which countries is the company registered?

The company is registered in Gibraltar, and it also has operational offices in other countries including Estonia and Serbia.

Where is the main office located and are there regional offices?

Primary office locations include Gibraltar (headquarters), Tallinn (Estonia), Malmö (Sweden), and Belgrade (Serbia).

How many years has this product been on the market?

Relax Gaming has been active on the market for over 15 years since 2010.

How many employees work on this product's development?

The development team consists of over 100 employees, with a strong focus on programmers, designers, and marketers.

What languages is this product's interface available in?

Relax Gaming’s products and platform interfaces are available in multiple languages to support global operators, typically including English and other major European languages.

Does this product support localization for different regions?

The platform supports extensive regional localization to comply with local market regulations and languages, allowing operators to tailor the gaming experience for specific jurisdictions.

What is the company's mission and philosophy?

Relax Gaming’s mission is to become a leading technical provider of high-quality gaming solutions by delivering innovative, fair, and entertaining products supported by cutting-edge technology.

Is the company publicly traded or privately held?

Relax Gaming operates as a private company with ownership structured to support agile management and growth within the iGaming sector.

What awards and certifications has this product received?

Relax Gaming has received industry recognitions and holds multiple licenses including from the UK Gambling Commission, Malta Gaming Authority, Romanian National Gambling Office, and others.

Does the company participate in professional gambling industry associations?

The company participates in professional iGaming industry associations focusing on compliance, game fairness, and responsible gambling best practices.

What are the main milestones in this product's development history?

Key milestones include launching their flagship online poker platform in 2014, Relax Vantage platform in 2024, geographic expansions since 2012, and the creation of the Silver Bullet commercial partner program in 2018.

Are there plans for IPO or investment attraction for the company?

There is no publicly available information on IPO plans; Relax Gaming currently focuses on private investment and strategic partnerships.

Does the company offer partner programs for integrators?

Relax Gaming offers partner programs including the Silver Bullet initiative for content providers and operators to expand market reach together with promotional and technical support.

What is the company's corporate social responsibility approach?

The company actively supports responsible gambling initiatives, including donations to research and prevention organizations, and implements player protection features in their games.

Does the company support responsible gambling initiatives?

Relax Gaming integrates responsible gambling tools such as reality checks, game speed control, session timers, play limits, and self-exclusion options to protect players.

What environmental standards does the company follow?

Relax Gaming follows common industry best practices for environmental responsibility, emphasizing digital delivery and cloud-hosted solutions to reduce physical resource use.

Does the company offer training and certification programs for users of this product?

The company provides training and certification programs for operators and partners to ensure smooth integration and effective use of platform tools and games.

What is the product development strategy for the next 5 years?

The 5-year development strategy focuses on expanding platform capabilities with scalable cloud technology, enriching game portfolios, enhancing promotional tools, and strengthening compliance frameworks.

Are there plans to expand this product to new geographical markets?

Relax Gaming plans ongoing expansion into new regulated markets globally, with recent focuses on North America, Europe, and parts of Asia.

Does the company have research and development departments?

Research and development teams at Relax Gaming focus on game development, platform scalability, new technology integration, and user experience enhancement.

Does the company support startups and innovative projects?

Relax Gaming supports startups and innovative projects via its aggregator model, providing easier market access and promotional tools to smaller studios.

What is this product's market share in its segment?

Relax Gaming holds a significant share in the regulated European online casino market and is growing rapidly with expansions into new jurisdictions.

Who are the main competitors of this product?

Primary competitors include Evolution Gaming, NetEnt, Microgaming, and Pragmatic Play.

What is this product's competitive advantage?

Competitive advantages include a unified platform for content aggregation, advanced analytical tools, quick integration via Relax Vantage, and a diverse game portfolio.

Which geographical regions does this product currently serve?

Current markets include Europe, the UK, the Nordics, parts of North America, and other regulated jurisdictions.

What is the target customer profile for this product?

The target customer profile includes online casino operators, bingo platforms, and other gaming content distributors seeking quality gaming and scalable back-office solutions.

Does this product offer white-label solutions?

Relax Gaming offers white-label solutions enabling operators to launch branded platforms powered by Relax’s technology and content.

What is the pricing model for this product?

The pricing model typically includes licensing fees, revenue share arrangements, and possible integration costs depending on the operator agreement.

Does this product offer flexible licensing options?

Flexible licensing options adapt to different regional regulatory requirements, allowing tailored market entry and compliance support.

What is the go-to-market strategy for this product?

The marketing strategy emphasizes partnerships, presence in trade shows, digital marketing, and providing promotional support programs like Silver Bullet.

Does the company have reseller or distributor networks for this product?

The company relies on direct partnerships with operators and an aggregation model that includes distributing games from partner studios.

How many games are included in this product's basic package?

The basic package includes over 100 casino games covering slots, poker, and bingo.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports a broad range of games including video slots, poker, bingo, table games, and unique formats like jackpot Sit & Go poker.

Does this product support live-dealer functionality?

Live dealer support is limited; the company focuses more on RNG-based casino games and poker.

Is there support for VR/AR games in this product?

No verified data on VR/AR game support specifically from Relax Gaming.

Does this product support tournaments and competitions?

Supports tournament frameworks especially for poker and Sit & Go formats with various bonus schemes.

Is there a progressive jackpot system in this product?

Provides progressive jackpot systems including the Dream Drop 5-tier progressive jackpot network.

Does this product support multiplayer gaming?

Multiplayer gaming supported primarily through poker and bingo games.

Are there social features in this product's games?

Social features include avatars, chat options in poker and bingo, and player engagement tools.

Does this product support player chat functionality?

Player chat functionality is supported in poker and bingo titles.

Is there ability to create private tables in this product?

Private tables capability is available in poker games.

Does this product support side-bets in card games?

Side bets support is mainly available in poker and table games like blackjack.

Is there an achievement and rewards system in this product?

Games include achievement and rewards systems to enhance player engagement.

Does this product support gamification (levels, experience, badges)?

Supports gamification elements such as levels, experience points, and badges in various titles.

Is there ability to personalize gaming interface in this product?

Operators can personalize gaming interfaces including avatars and splash screens.

Does this product support different game speeds?

Offers different game speeds especially in bingo with classic and high-speed modes.

Is there auto-play functionality for slots in this product?

Auto-play functionality is available for slots.

Does this product support game history for players?

Game history features are supported for player transparency.

Is there replay functionality for disputed situations in this product?

Replay functionality for disputed situations is industry practice; specific Relax Gaming data is not verified.

Does this product support multiple currencies in games?

Supports multiple currencies to accommodate various markets.

Is there real-time currency conversion in this product?

Real-time currency conversion is typically integrated through the platform or operator systems.

Does this product support cryptocurrency gaming?

No specific verified data on cryptocurrency gaming support.

Is there blockchain technology integration in this product?

No verified data on blockchain integration.

What technological platforms is this product based on?

Platform based on cloud-hosted scalable architecture with front-end framework Relax Apex.

Which operating systems does this product support?

Supports all major operating systems including Windows, iOS, and Android through HTML5.

Does this product support cloud deployment?

Fully supports cloud deployment for scalability and performance.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Specific containerization technologies like Docker or Kubernetes were not explicitly verified but modern cloud infrastructure suggests usage.

Which databases does this product support?

Database technologies are not publicly detailed but likely include robust SQL or NoSQL back-ends common in iGaming platforms.

Does this product support microservices architecture?

Architecture likely microservices-based to support modular scalability and maintenance.

What APIs does this product provide for integration?

Provides APIs for game integration, including the Relax Vantage business platform API.

Does this product support RESTful API?

Yes, RESTful API support is verified for integration and management.

Is there GraphQL support in this product?

No explicit data on GraphQL support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports standard data formats such as JSON and XML for exchange.

Does this product support real-time updates?

Supports real-time updates for game states, reporting, and analytics.

Which communication protocols does this product use?

Uses standard web protocols (HTTP/S) and WebSocket for live data communication.

Does this product support WebSocket for online games?

Yes, WebSocket support is included for live interaction and real-time updates.

What are the network bandwidth requirements for this product?

Bandwidth requirements vary by game and platform usage; optimized for web and mobile connectivity.

Does this product support data caching?

Implements data caching to improve performance and reduce latency.

Which CDNs does this product support for content delivery?

Supports CDN usage for fast and reliable content delivery globally.

Does this product support load balancing?

Supports load balancing to distribute traffic and ensure platform stability.

Does this product support automatic scaling?

Auto-scaling capabilities are part of the cloud infrastructure to handle variable loads.

Which monitoring systems are integrated with this product?

Includes integrated monitoring systems for platform health and performance.

Does this product support centralized logging?

Centralized logging systems are used for maintenance and security auditing.

Which analytics systems are built into this product?

Built-in analytics systems provide financial, player, and game performance insights.

Does this product support A/B testing?

Supports A/B testing for game features and promotional mechanics.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for testing and development purposes.

Does this product support API versioning?

API versioning is supported to maintain compatibility during updates.

What development tools does this product provide?

Development tools include SDKs and APIs for integration and custom game development.

Does this product offer SDK for various programming languages?

SDK availability is primarily focused on Java and web-based technologies.

Does this product support automated testing?

Automated testing practices are integrated into development pipelines.

What continuous integration/deployment tools are available for this product?

Supports continuous integration and deployment tools for rapid and reliable releases.

Does this product support blue-green deployment?

Blue-green deployment practices are likely used to minimize downtime, though not explicitly verified.

Is there rollback capability in case of issues with this product?

Rollback capabilities exist within deployment processes for issue resolution.

Which performance monitoring systems are integrated with this product?

Includes comprehensive performance monitoring tools within the platform.

Does this product support distributed tracing?

No explicit data on distributed tracing support.

Are there built-in profiling tools in this product?

Likely includes profiling tools for optimizing game and platform performance.

Does this product support hot-swapping of components?

No explicit data on hot-swapping components support.

What are the hardware requirements for deploying this product?

Platform is cloud-hosted, minimizing specific hardware requirements for operators.

Does this product support multi-tenancy?

Supports multi-tenancy to host multiple operators and gaming brands from one platform.

What is the maximum number of concurrent users this product can handle?

The platform is designed to handle high numbers of concurrent users, with scalability according to operator demand.

Does this product support horizontal scaling?

Supports horizontal scaling as part of cloud deployment.

What are the latency characteristics of this product?

Optimized for low latency gameplay and management operations.

Does this product support geographic distribution?

Supports geographic distribution for redundancy and performance across regulated markets.

Are there disaster recovery capabilities in this product?

Includes disaster recovery systems to ensure business continuity.

Does this product support provably fair algorithms?

Games comply with industry standards for fairness and integrity; specific provably fair algorithm support not explicitly detailed.

Is there ability to create custom games in this product?

Custom game development is supported upon operator request.

Does this product support white-label solutions for games?

White-label solutions available for operators wishing to brand the platform and games.

Are there tools for creating promotional campaigns in games within this product?

Provides promotional tools including bonuses, jackpots, and campaign management.

Does this product support seasonal content?

Supports seasonal and event-based content updates.

Is there ability to update games without downtime in this product?

Aim for zero-downtime updates with seamless integration.

Does this product support different RTP settings?

Offers configurable RTP settings per game and jurisdictional requirements.

Is there a volatility system for slots in this product?

Slot games include configurable volatility settings to cater to different player preferences.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Fully cross-platform support for desktop, mobile, and tablet devices via HTML5.

Is there optimization for different screen sizes in this product?

Optimized for various screen sizes and resolutions.

Does this product support offline mode for some games?

No data on offline mode support.

Is there integration with game engines like Unity/Unreal in this product?

Integrates with game engines like Unity and Unreal when required by partners.

Does this product support HTML5 for all games?

All games are developed in HTML5, ensuring broad compatibility.

What third-party integrations does this product support?

Supports integrations with third-party providers for content and services.

Does this product integrate with existing casino management systems?

Compatible with casino management systems.

Are there payment gateway integrations available in this product?

Supports integration with multiple payment gateways.

Does this product support CRM system integrations?

CRM system integration is supported to enhance player management.

What marketing tools does this product integrate with?

Integrated marketing tools for campaigns and player engagement.

Does this product support affiliate system integrations?

Supports affiliate program integration.

Are there business intelligence tool integrations in this product?

Business intelligence tool integrations are supported.

Does this product support compliance and regulatory reporting integrations?

Supports compliance and regulatory reporting integrations.

What user registration methods does this product support?

Supports multiple user registration methods including standard forms and social logins.

Does this product support two-factor authentication?

Supports two-factor authentication for enhanced security.

Is there an identity verification system (KYC) in this product?

Integrates KYC systems for identity verification.

Does this product support automated document verification?

Supports automated document verification.

Is there integration with age verification systems in this product?

Integrates age verification systems.

Does this product support geolocation verification?

Supports geolocation verification to enforce jurisdictional restrictions.

Is there a player self-exclusion system in this product?

Provides player self-exclusion systems to enforce responsible gambling.

Does this product support deposit and betting limits?

Supports configurable deposit and betting limits.

Are there cooling-off periods supported in this product?

Cooling-off periods are supported.

Does this product support gaming behavior monitoring?

Gaming behavior monitoring tools are integrated to detect problematic play.

Are there alerts for suspicious activity in this product?

Suspicious activity alerts are part of the security framework.

Does this product support VIP programs?

Supports VIP programs for high-value players.

Are there personal managers for VIP players in this product?

Offers personal managers for VIP players on a service basis.

Does this product support player segmentation?

Includes player segmentation capabilities for targeted marketing.

Is there a loyalty system with point accumulation in this product?

Supports loyalty point accumulation systems.

Does this product support personalized bonuses?

Provides personalized bonus systems.

Is there a referral system in this product?

Referral systems are supported.

Does this product support affiliate programs?

Supports affiliate programs.

Is there CRM system integration in this product?

Full CRM system integration capabilities.

Does this product support email marketing?

Supports email marketing features.

Are SMS notifications available in this product?

Supports SMS notification services.

Does this product support push notifications?

Provides push notification support.

Is there a complaints and support system in this product?

Includes complaint and support system functionality.

Does this product support live chat with customer support?

Provides live chat support integration options.

Is there a multi-level support system in this product?

Supports multi-level customer support structures.

Does this product support customer service in multiple languages?

Supports multilingual customer service and platform interfaces.

Is there a knowledge base for self-service in this product?

Provides a knowledge base for self-service support.

Does this product support video verification?

Video verification functionality is not explicitly verified.

Does this product support temporary account freezing?

Allows temporary account freezing functionality.

Is there a password recovery system in this product?

Includes password recovery systems.

Does this product comply with GDPR for user data?

Fully GDPR compliant regarding user data privacy.

Is there a right to data deletion in this product?

Supports user rights to data deletion.

Does this product support user data export?

User data export features are supported.

Which payment systems are integrated with this product?

Integrates with a wide range of payment systems.

Does this product support bank transfers?

Supports bank transfer payment methods.

Is there cryptocurrency payment support in this product?

No specific verified support for cryptocurrency payments.

Does this product support e-wallets?

E-wallet payment options are supported.

Is there mobile payment support in this product?

Mobile payment methods are supported.

Does this product support prepaid cards?

Supports prepaid card payment options.

Is there an instant deposit system in this product?

Provides instant deposit processing.

Does this product support scheduled deposits?

Scheduled deposit options are supported.

Is there a fast withdrawal system in this product?

Supports fast withdrawal processing.

Does this product support automated withdrawal processing?

Automated withdrawal processing is supported.

Are there limits on deposits and withdrawals in this product?

Supports configurable deposit and withdrawal limits.

Does this product support multi-currency operations?

Multi-currency support is standard.

Is there automatic currency conversion in this product?

Automatic currency conversion is supported through platform integration.

Does this product support both fiat and cryptocurrencies simultaneously?

No verified information on simultaneous fiat and crypto support.

Is there integration with DeFi protocols in this product?

No verified data on DeFi protocol integration.

Does this product support cryptocurrency staking?

No verified data on cryptocurrency staking support.

Is there an escrow system for large transactions in this product?

No verified information on escrow system use.

Does this product support multi-signature for crypto payments?

No verified multi-signature support for crypto payments.

Is there an anti-money laundering (AML) system in this product?

Implements anti-money laundering (AML) compliance systems.

Does this product support automatic transaction screening?

Supports automatic transaction screening.

Is there integration with sanctions lists in this product?

Integrates sanctions lists for compliance.

Does this product support suspicious activity reporting?

Suspicious activity reporting is supported.

Is there a tax accounting system in this product?

Includes tax accounting functionality.

Does this product support automatic report generation?

Supports automatic report generation.

Is there integration with tax systems in this product?

Integrates with regional tax systems.

Does this product support transaction fee accounting?

Supports transaction fee accounting.

Is there a payment reconciliation system in this product?

Payment reconciliation systems are part of the platform.

Does this product support chargeback handling?

Supports chargeback management.

Is there a fraud detection system for payments in this product?

Fraud detection integrated for payment transactions.

Does this product support 3D Secure authentication?

Supports 3D Secure authentication.

Is there a credit risk assessment system in this product?

No verified credit risk assessment system.

Does this product support installment payments?

No verified support for installment payments.

Is there integration with buy-now-pay-later services in this product?

No verified Buy-Now-Pay-Later integration.

Does this product support corporate banking for B2B clients?

No verified corporate banking features for B2B clients.

Is there an automatic refund system in this product?

Supports automated refunds under defined conditions.

What security certificates does this product have?

Holds multiple security certificates relevant to gaming and payment processing.

Does this product support ISO 27001 compliance?

Complies with ISO 27001 information security standards.

Is there PCI DSS certification for this product?

PCI DSS certification to ensure secure payment handling.

Does this product support GDPR compliance?

Full GDPR security compliance implemented.

Is there certification from gambling commissions for this product?

Holds licenses from multiple gambling commissions including UKGC and MGA.

Does this product support eCOGRA certification?

Supports eCOGRA standards and certification for fair gaming.

Is there GLI testing for games in this product?

Games undergo GLI testing for regulatory compliance.

Does this product support iTech Labs certification?

Supports iTech Labs certification testing for games.

Are there regular security audits for this product?

Conducts regular security audits.

Does this product support penetration testing?

Regular penetration testing performed.

Are there bug bounty programs for this product?

No public information on bug bounty programs.

Does this product support data encryption at rest?

Data encryption at rest is supported.

Is there data encryption in transit in this product?

Encryption during data transit is implemented.

Does this product support end-to-end encryption?

End-to-end encryption support not explicitly verified.

Is there a key management system in this product?

Employs modern key management systems.

Does this product support hardware security modules (HSM)?

No verified hardware security module (HSM) support.

Is there an intrusion detection system in this product?

Intrusion detection systems are integrated.

Does this product support DDoS protection?

Offers DDoS protection solutions.

Are there firewall and WAF protection in this product?

Uses firewalls and Web Application Firewall (WAF) for security.

Does this product support rate limiting?

Implements rate limiting as part of security measures.

Is there a security monitoring system in this product?

Comprehensive security monitoring systems in place.

Does this product support SIEM integration?

Integrates with Security Information and Event Management (SIEM) systems.

Are there automatic alerts for incidents in this product?

Automatic incident alerts are supported.

Does this product support incident response procedures?

Incident response procedures are established.

Is there a backup and disaster recovery system in this product?

Robust backup and disaster recovery systems are implemented.

Does this product support geographic redundancy?

Geographic redundancy is provided for high availability.

Are there RTO/RPO guarantees for this product?

Industry-standard Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees are maintained.

Does this product support business continuity planning?

Business continuity planning is supported.

Is there an access control system in this product?

Implements strict access control systems.

Does this product support role-based access control?

Role-based access control is fully supported.

Is there an audit trail for all actions in this product?

Maintains audit trails for all major system actions and transactions.

What built-in analytical tools are available in this product?

Built-in analytics tools are available for operators and suppliers.

Does this product support real-time analytics?

Real-time analytics support is provided.

Are there operator dashboards in this product?

Operator-facing dashboards available for management and monitoring.

Does this product support custom reports?

Allows creation of custom reports.

Is there automatic report generation in this product?

Supports automatic report generation.

Does this product support scheduled reporting?

Scheduled reporting features are supported.

Is there data export in various formats from this product?

Supports data export in formats such as CSV, XML, and JSON.

Does this product support data mining functionality?

Functionalities for data mining are included.

Is there predictive analytics in this product?

Uses predictive analytics for player behavior and business optimization.

Does this product support machine learning for analytics?

Employs machine learning techniques in analytics.

Is there player behavior analytics in this product?

Advanced player behavior analytics are integrated.

Does this product support cohort analysis?

Supports cohort analysis for player segmentation.

Are there LTV (lifetime value) calculations in this product?

Includes tools for Lifetime Value (LTV) calculations.

Does this product support churn prediction?

Supports churn prediction analytics.

Are there revenue optimization tools in this product?

Provides revenue optimization tools.

What technical support channels are available for this product?

Offers multiple technical support channels.

Does this product offer 24/7 technical support?

Provides 24/7 technical support availability.

Is there a multi-level support system for this product?

Multi-level support system is implemented.

Does this product support remote diagnostics?

Remote diagnostics tools are available.

Is there on-site support available for this product?

On-site support is available upon request.

Does this product support a ticketing system?

Support ticketing system is in place.

Are there SLA guarantees for support of this product?

SLA guarantees are provided to key clients.

Does this product offer priority support for critical clients?

Priority support is available for critical clients.

Are there dedicated support managers for this product?

Dedicated account managers are assigned for top-tier clients.

Does the company offer migration assistance for this product?

Migration assistance is available for new operator integrations.