Relax Gaming is a B2B iGaming provider and aggregator specializing in innovative, speed-to-market gaming solutions including slots, bingo, poker, and table games designed for regulated markets. The company focuses on delivering high-quality gaming content and platform services to operators globally.
Platform provider and game aggregator specializing in casino games including slots, bingo, poker, and table games.
The primary purpose of Relax Gaming's products is to provide operators with an all-in-one gaming platform that facilitates easy integration, player management, and comprehensive accounting functionality to serve online casino and bingo markets globally.
Relax Gaming serves online casino, poker, bingo, and interactive casino verticals, focusing on regulated online gambling platforms.
Relax Gaming operates on a B2B model, providing casino software, platform solutions, and game content to operators and other suppliers in the iGaming industry.
Relax Gaming is unique for its unified platform offering seamless integration of multiple studios and game types, advanced promotional tools, a high-quality game portfolio, and the innovative Relax Vantage business platform for streamlined operations.
Relax Gaming
Relax Gaming was founded in 2010.
The company is registered in Gibraltar, and it also has operational offices in other countries including Estonia and Serbia.
Primary office locations include Gibraltar (headquarters), Tallinn (Estonia), Malmö (Sweden), and Belgrade (Serbia).
Relax Gaming has been active on the market for over 15 years since 2010.
The development team consists of over 100 employees, with a strong focus on programmers, designers, and marketers.
Relax Gaming’s products and platform interfaces are available in multiple languages to support global operators, typically including English and other major European languages.
The platform supports extensive regional localization to comply with local market regulations and languages, allowing operators to tailor the gaming experience for specific jurisdictions.
Relax Gaming’s mission is to become a leading technical provider of high-quality gaming solutions by delivering innovative, fair, and entertaining products supported by cutting-edge technology.
Relax Gaming operates as a private company with ownership structured to support agile management and growth within the iGaming sector.
Relax Gaming has received industry recognitions and holds multiple licenses including from the UK Gambling Commission, Malta Gaming Authority, Romanian National Gambling Office, and others.
The company participates in professional iGaming industry associations focusing on compliance, game fairness, and responsible gambling best practices.
Key milestones include launching their flagship online poker platform in 2014, Relax Vantage platform in 2024, geographic expansions since 2012, and the creation of the Silver Bullet commercial partner program in 2018.
There is no publicly available information on IPO plans; Relax Gaming currently focuses on private investment and strategic partnerships.
Relax Gaming offers partner programs including the Silver Bullet initiative for content providers and operators to expand market reach together with promotional and technical support.
Relax Gaming integrates responsible gambling tools such as reality checks, game speed control, session timers, play limits, and self-exclusion options to protect players.
Relax Gaming follows common industry best practices for environmental responsibility, emphasizing digital delivery and cloud-hosted solutions to reduce physical resource use.
The company provides training and certification programs for operators and partners to ensure smooth integration and effective use of platform tools and games.
The 5-year development strategy focuses on expanding platform capabilities with scalable cloud technology, enriching game portfolios, enhancing promotional tools, and strengthening compliance frameworks.
Relax Gaming plans ongoing expansion into new regulated markets globally, with recent focuses on North America, Europe, and parts of Asia.
Research and development teams at Relax Gaming focus on game development, platform scalability, new technology integration, and user experience enhancement.
The provider incorporates trends such as cloud deployment, API-driven architecture, mobile optimization, and advanced analytics in its product development.
Relax Gaming supports startups and innovative projects via its aggregator model, providing easier market access and promotional tools to smaller studios.
Relax Gaming holds a significant share in the regulated European online casino market and is growing rapidly with expansions into new jurisdictions.
Primary competitors include Evolution Gaming, NetEnt, Microgaming, and Pragmatic Play.
Competitive advantages include a unified platform for content aggregation, advanced analytical tools, quick integration via Relax Vantage, and a diverse game portfolio.
Current markets include Europe, the UK, the Nordics, parts of North America, and other regulated jurisdictions.
The target customer profile includes online casino operators, bingo platforms, and other gaming content distributors seeking quality gaming and scalable back-office solutions.
Relax Gaming offers white-label solutions enabling operators to launch branded platforms powered by Relax’s technology and content.
The pricing model typically includes licensing fees, revenue share arrangements, and possible integration costs depending on the operator agreement.
The marketing strategy emphasizes partnerships, presence in trade shows, digital marketing, and providing promotional support programs like Silver Bullet.
The company relies on direct partnerships with operators and an aggregation model that includes distributing games from partner studios.
The basic package includes over 100 casino games covering slots, poker, and bingo.
Supports a broad range of games including video slots, poker, bingo, table games, and unique formats like jackpot Sit & Go poker.
Live dealer support is limited; the company focuses more on RNG-based casino games and poker.
No verified data on VR/AR game support specifically from Relax Gaming.
Supports tournament frameworks especially for poker and Sit & Go formats with various bonus schemes.
Provides progressive jackpot systems including the Dream Drop 5-tier progressive jackpot network.
Multiplayer gaming supported primarily through poker and bingo games.
Player chat functionality is supported in poker and bingo titles.
Private tables capability is available in poker games.
Side bets support is mainly available in poker and table games like blackjack.
Games include achievement and rewards systems to enhance player engagement.
Supports gamification elements such as levels, experience points, and badges in various titles.
Operators can personalize gaming interfaces including avatars and splash screens.
Offers different game speeds especially in bingo with classic and high-speed modes.
Auto-play functionality is available for slots.
Game history features are supported for player transparency.
Replay functionality for disputed situations is industry practice; specific Relax Gaming data is not verified.
Supports multiple currencies to accommodate various markets.
Real-time currency conversion is typically integrated through the platform or operator systems.
No specific verified data on cryptocurrency gaming support.
No verified data on blockchain integration.
Platform based on cloud-hosted scalable architecture with front-end framework Relax Apex.
Fully supports cloud deployment for scalability and performance.
Specific containerization technologies like Docker or Kubernetes were not explicitly verified but modern cloud infrastructure suggests usage.
Database technologies are not publicly detailed but likely include robust SQL or NoSQL back-ends common in iGaming platforms.
Architecture likely microservices-based to support modular scalability and maintenance.
Provides APIs for game integration, including the Relax Vantage business platform API.
Yes, RESTful API support is verified for integration and management.
No explicit data on GraphQL support.
Supports standard data formats such as JSON and XML for exchange.
Supports real-time updates for game states, reporting, and analytics.
Uses standard web protocols (HTTP/S) and WebSocket for live data communication.
Yes, WebSocket support is included for live interaction and real-time updates.
Bandwidth requirements vary by game and platform usage; optimized for web and mobile connectivity.
Implements data caching to improve performance and reduce latency.
Supports CDN usage for fast and reliable content delivery globally.
Supports load balancing to distribute traffic and ensure platform stability.
Auto-scaling capabilities are part of the cloud infrastructure to handle variable loads.
Includes integrated monitoring systems for platform health and performance.
Centralized logging systems are used for maintenance and security auditing.
Built-in analytics systems provide financial, player, and game performance insights.
Supports A/B testing for game features and promotional mechanics.
Provides sandbox environments for testing and development purposes.
API versioning is supported to maintain compatibility during updates.
Development tools include SDKs and APIs for integration and custom game development.
SDK availability is primarily focused on Java and web-based technologies.
Automated testing practices are integrated into development pipelines.
Supports continuous integration and deployment tools for rapid and reliable releases.
Blue-green deployment practices are likely used to minimize downtime, though not explicitly verified.
Rollback capabilities exist within deployment processes for issue resolution.
Includes comprehensive performance monitoring tools within the platform.
No explicit data on distributed tracing support.
Likely includes profiling tools for optimizing game and platform performance.
No explicit data on hot-swapping components support.
Platform is cloud-hosted, minimizing specific hardware requirements for operators.
Supports multi-tenancy to host multiple operators and gaming brands from one platform.
The platform is designed to handle high numbers of concurrent users, with scalability according to operator demand.
Supports horizontal scaling as part of cloud deployment.
Optimized for low latency gameplay and management operations.
Supports geographic distribution for redundancy and performance across regulated markets.
Includes disaster recovery systems to ensure business continuity.
Games comply with industry standards for fairness and integrity; specific provably fair algorithm support not explicitly detailed.
Custom game development is supported upon operator request.
White-label solutions available for operators wishing to brand the platform and games.
Provides promotional tools including bonuses, jackpots, and campaign management.
Supports seasonal and event-based content updates.
Aim for zero-downtime updates with seamless integration.
Offers configurable RTP settings per game and jurisdictional requirements.
Slot games include configurable volatility settings to cater to different player preferences.
Fully cross-platform support for desktop, mobile, and tablet devices via HTML5.
Optimized for various screen sizes and resolutions.
No data on offline mode support.
Integrates with game engines like Unity and Unreal when required by partners.
All games are developed in HTML5, ensuring broad compatibility.
Supports integrations with third-party providers for content and services.
Compatible with casino management systems.
Supports integration with multiple payment gateways.
CRM system integration is supported to enhance player management.
Integrated marketing tools for campaigns and player engagement.
Supports affiliate program integration.
Business intelligence tool integrations are supported.
Supports compliance and regulatory reporting integrations.
Supports multiple user registration methods including standard forms and social logins.
Supports two-factor authentication for enhanced security.
Integrates KYC systems for identity verification.
Supports automated document verification.
Integrates age verification systems.
Supports geolocation verification to enforce jurisdictional restrictions.
Provides player self-exclusion systems to enforce responsible gambling.
Supports configurable deposit and betting limits.
Cooling-off periods are supported.
Gaming behavior monitoring tools are integrated to detect problematic play.
Suspicious activity alerts are part of the security framework.
Supports VIP programs for high-value players.
Offers personal managers for VIP players on a service basis.
Includes player segmentation capabilities for targeted marketing.
Supports loyalty point accumulation systems.
Provides personalized bonus systems.
Referral systems are supported.
Supports affiliate programs.
Full CRM system integration capabilities.
Supports email marketing features.
Supports SMS notification services.
Provides push notification support.
Includes complaint and support system functionality.
Provides live chat support integration options.
Supports multi-level customer support structures.
Supports multilingual customer service and platform interfaces.
Provides a knowledge base for self-service support.
Video verification functionality is not explicitly verified.
Supports account blocking functionality.
Allows temporary account freezing functionality.
Includes password recovery systems.
Fully GDPR compliant regarding user data privacy.
Supports user rights to data deletion.
User data export features are supported.
Integrates with a wide range of payment systems.
Supports bank transfer payment methods.
No specific verified support for cryptocurrency payments.
E-wallet payment options are supported.
Mobile payment methods are supported.
Supports prepaid card payment options.
Provides instant deposit processing.
Scheduled deposit options are supported.
Supports fast withdrawal processing.
Automated withdrawal processing is supported.
Supports configurable deposit and withdrawal limits.
Multi-currency support is standard.
Automatic currency conversion is supported through platform integration.
No verified information on simultaneous fiat and crypto support.
No verified data on DeFi protocol integration.
No verified data on cryptocurrency staking support.
No verified information on escrow system use.
No verified multi-signature support for crypto payments.
Implements anti-money laundering (AML) compliance systems.
Supports automatic transaction screening.
Integrates sanctions lists for compliance.
Suspicious activity reporting is supported.
Includes tax accounting functionality.
Supports automatic report generation.
Integrates with regional tax systems.
Supports transaction fee accounting.
Payment reconciliation systems are part of the platform.
Supports chargeback management.
Fraud detection integrated for payment transactions.
Supports 3D Secure authentication.
No verified credit risk assessment system.
No verified support for installment payments.
No verified Buy-Now-Pay-Later integration.
No verified corporate banking features for B2B clients.
Supports automated refunds under defined conditions.
Holds multiple security certificates relevant to gaming and payment processing.
Complies with ISO 27001 information security standards.
PCI DSS certification to ensure secure payment handling.
Full GDPR security compliance implemented.
Holds licenses from multiple gambling commissions including UKGC and MGA.
Supports eCOGRA standards and certification for fair gaming.
Games undergo GLI testing for regulatory compliance.
Supports iTech Labs certification testing for games.
Conducts regular security audits.
Regular penetration testing performed.
No public information on bug bounty programs.
Data encryption at rest is supported.
Encryption during data transit is implemented.
End-to-end encryption support not explicitly verified.
Employs modern key management systems.
No verified hardware security module (HSM) support.
Intrusion detection systems are integrated.
Offers DDoS protection solutions.
Uses firewalls and Web Application Firewall (WAF) for security.
Implements rate limiting as part of security measures.
Comprehensive security monitoring systems in place.
Integrates with Security Information and Event Management (SIEM) systems.
Automatic incident alerts are supported.
Incident response procedures are established.
Robust backup and disaster recovery systems are implemented.
Geographic redundancy is provided for high availability.
Industry-standard Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees are maintained.
Business continuity planning is supported.
Implements strict access control systems.
Role-based access control is fully supported.
Maintains audit trails for all major system actions and transactions.
Built-in analytics tools are available for operators and suppliers.
Real-time analytics support is provided.
Operator-facing dashboards available for management and monitoring.
Allows creation of custom reports.
Supports automatic report generation.
Scheduled reporting features are supported.
Supports data export in formats such as CSV, XML, and JSON.
Functionalities for data mining are included.
Uses predictive analytics for player behavior and business optimization.
Employs machine learning techniques in analytics.
Advanced player behavior analytics are integrated.
Supports cohort analysis for player segmentation.
Includes tools for Lifetime Value (LTV) calculations.
Supports churn prediction analytics.
Provides revenue optimization tools.
Offers multiple technical support channels.
Provides 24/7 technical support availability.
Multi-level support system is implemented.
Remote diagnostics tools are available.
On-site support is available upon request.
Support ticketing system is in place.
SLA guarantees are provided to key clients.
Priority support is available for critical clients.
Dedicated account managers are assigned for top-tier clients.
Migration assistance is available for new operator integrations.
