Relax Gaming is a B2B iGaming provider specializing in developing and aggregating high-quality casino games including slots, poker, bingo, and table games. They focus on delivering technical excellence, innovative gaming solutions, and a diverse portfolio with strong operator support. Their ambition is to be a leading technical provider with a comprehensive platform approach.
Relax Gaming operates as a game provider, software developer, and platform provider within the iGaming industry.
The primary purpose of Relax Gaming’s products is to provide operators with innovative, high-quality casino games and platform solutions that enable rapid market penetration and content aggregation for online casino ecosystems.
Relax Gaming serves multiple gambling verticals including online casino (slots and table games), poker, and bingo.
Relax Gaming operates on a B2B business model, supplying their games and platform technology to online casino operators and aggregators.
Relax Gaming is unique due to its proprietary Silver Bullet platform that enables fast market integration and offers independent studios a way to distribute content. They focus on innovation, technical excellence, and providing operator tools such as CRM, bonus management, and personalized marketing tools.
Relax Gaming
Relax Gaming was founded in 2010.
Relax Gaming is registered in Malta.
The company has offices in Malta, Estonia (Tallinn office), Sweden (Malmö), Serbia (Belgrade), and the UK, supporting both technical development and commercial operations.
Relax Gaming has been on the market for approximately 15 years since its founding in 2010.
The development team and overall employee count is estimated at over 100 employees across multiple offices.
Their gaming platforms and products support multiple languages, common industry practice includes English, Spanish, German, French, and other major European languages.
Relax Gaming offers extensive regional localization, adapting games and platform features to regulated markets worldwide including Europe, North America, and Latin America.
Relax Gaming’s mission is to lead in innovation within the iGaming space by delivering high-quality, player-focused gaming products and providing operational excellence through technology and partnerships.
Relax Gaming is a privately owned company not publicly traded.
Relax Gaming holds multiple licenses from leading authorities such as the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Swedish Gambling Authority (SGA), Romanian ONJN, Gibraltar Licensing Authority (GGC), and others, reflecting comprehensive regulatory compliance.
The company participates in professional gambling industry associations aligned with licensing jurisdictions and maintains adherence to industry standards such as eCOGRA and GLI certifications.
Key milestones include the founding in 2010, opening of Tallinn office for development, launch of flagship poker products, launch of Silver Bullet platform to integrate external studios, expansion of offices in Malta and Belgrade, and growth to 100+ employees.
There is no publicly verified information about plans for IPO or investment attraction.
Relax Gaming offers partner programs including the Silver Bullet platform, which supports independent studios with distribution and technical support in joining the Relax ecosystem.
The company supports responsible gambling initiatives and integrates responsible gambling tools into its games and platforms, aligned with licensing jurisdiction requirements.
While specific environmental standards are not publicly detailed, Relax Gaming is expected to follow general IT industry sustainability best practices consistent with corporate responsibility norms.
Relax Gaming provides training and certification programs for operators and partners focusing on platform use, compliance, and best practices in game integration and player management.
Relax Gaming’s development strategy includes expanding proprietary game portfolios, enhancing platform capabilities for rapid integration, increasing partnerships with innovative studios, and focusing on regulated market expansion.
Plans include continuing geographic expansion into regulated markets worldwide, including Europe, North America, and Latin America, supported by multiple licenses.
The company maintains dedicated research and development teams located primarily in Estonia (Tallinn), Sweden (Malmö), and Serbia (Belgrade) focusing on game development and platform innovation.
Relax Gaming incorporates technological trends such as HTML5 for cross-platform compatibility, API-driven integration, mobile optimization, and advanced CRM and promotional tools.
Through its Silver Bullet program, Relax Gaming supports startup studios by providing access to large operator networks and technical integration support.
Relax Gaming holds a significant market share in the online iGaming segment, particularly in Europe, recognized as a top supplier among online casino operators.
Primary competitors include Evolution Gaming, NetEnt, Play’n GO, Microgaming, and Pragmatic Play.
Their key competitive advantages are rapid integration via the Silver Bullet platform, a high-quality proprietary content portfolio, comprehensive operator tools, and strong regulatory compliance.
Relax Gaming currently serves Europe, North America, Latin America, and other regulated international markets.
Their target customers are online casino operators, aggregators, and B2B partners seeking innovative, technically robust game content and platform solutions.
Relax Gaming does not typically offer standalone white-label solutions but supports integration through aggregator platforms and partner studios.
Pricing is structured primarily via B2B licensing agreements, revenue share models, and integration fees typical in the gaming supplier industry.
The go-to-market strategy emphasizes strategic partnerships with operators, studio collaborations via Silver Bullet, and continuous content innovation.
Distribution is facilitated through their aggregation platform Silver Bullet and partnerships with large-scale casino operators and platform integrators.
Relax Gaming’s basic package includes around 100 proprietary games plus access to aggregated third-party content.
The platform supports slots, table games (including blackjack and roulette), bingo, poker titles, and skill-based games.
Live dealer functionality is limited; Relax Gaming focuses more on RNG-based table games but partners with live casino providers.
Relax Gaming currently does not offer VR/AR games.
Tournament and competition support is available, especially in poker and some table games.
Progressive jackpot systems are supported in certain slots and game offerings.
Multiplayer gaming is supported in poker and certain social or competitive game formats.
Player chat functionality is supported primarily in poker games.
Private table creation is available for poker and some multiplayer games.
Side bets are supported in table games such as blackjack, including multiple popular side bets in Blackjack+.
Achievement and rewards systems are implemented in some games, contributing to player engagement.
Gamification support includes levels, badges, and reward systems integrated into the platform for player retention.
Operators can personalize gaming interfaces to some extent, including avatars, splash screens, and layouts.
Different game speeds are supported, particularly in bingo and slots, with normal and high-speed modes.
Auto-play functionality is standard in Relax Gaming slot games.
Game history support is provided for players to review previous game outcomes, especially in poker and table games.
Replay functionality for disputed situations is generally available, aligning with industry standards for fairness and transparency.
Multiple currency support is built into the platform for international operators.
Real-time currency conversion is typically supported via operator back-end integrations.
Cryptocurrency gaming support is generally limited and dependent on operator and jurisdictional permissions.
There is no verified information that Relax Gaming currently integrates blockchain technology in its games or platform.
Products are based on HTML5 technology with API-driven architecture for integration flexibility.
Cloud deployment support is standard in their platform approach to ensure scalability and reliability.
Compatibility with containerization technologies like Docker or Kubernetes is consistent with modern software engineering but specific details are not public.
Database support includes industry-standard solutions for transactional data and user management; specific DBMS details are not publicly verified.
The platform architecture supports microservices principles for modular development and scalability.
Relax Gaming provides comprehensive APIs for integration with operator platforms.
RESTful API support is available for game content integration and back-office functionalities.
There is no verified information that Relax Gaming supports GraphQL; RESTful APIs are primary.
Data formats supported for exchange include JSON and XML.
Real-time updates are supported to provide seamless game state and promotional information delivery.
Standard web protocols used include HTTP(s) and WebSocket for real-time communication.
WebSocket support is implemented for fast and efficient live game data exchange.
Bandwidth requirements are optimized according to game type and device capability, with standards aligned to online gaming norms.
Data caching mechanisms are used to improve performance and reduce latency.
Content Delivery Network (CDN) support is integral for global content distribution and speed optimization.
Load balancing support is provided for high availability and scalability.
Automatic scaling capabilities exist to manage peak loads and ensure stable gameplay.
Integrated monitoring systems track system health and performance.
Centralized logging is used for diagnostics, security, and auditing.
Built-in analytics track player behavior, game performance, and operator KPIs.
A/B testing support is implemented to optimize game features and promotional campaigns.
Sandbox environments are provided for operators and partners to test game integration before going live.
API versioning is supported to ensure backward compatibility and smooth upgrades.
Development tools include SDKs, testing frameworks, and debugging utilities.
SDK availability covers common programming languages such as JavaScript and possibly others.
Automated testing is part of their CI/CD pipeline to ensure software quality.
Continuous integration and deployment tools are used internally for rapid development cycles.
Blue-green deployment support is applied for zero-downtime updates.
Rollback capabilities are in place to revert updates if issues occur.
Performance monitoring tools continuously check server and application metrics.
Distributed tracing is used in microservices architecture for troubleshooting complex issues.
Built-in profiling tools ensure efficiency and optimize resource usage.
Hot-swapping of components is supported to minimize downtime during updates.
Hardware requirements depend on deployment scale; cloud infrastructure is preferred for flexibility.
The platform supports multi-tenancy for multiple operators or brands on a single infrastructure.
Scalable architecture supports thousands to tens of thousands of concurrent users depending on deployment.
Horizontal scaling is utilized to increase capacity by adding more servers.
Platform delivers low latency optimized for fast game response and a smooth player experience.
The platform is designed for global distribution with regional data center support.
Robust disaster recovery procedures ensure minimal downtime and data loss.
Relax Gaming’s games are certified fair by independent testing labs though generally not using blockchain-based provably fair algorithms.
The platform supports custom game creation with flexibility for unique game mechanics.
Relax Gaming offers white-label solutions primarily through its aggregator partners but not standalone white-label games.
Operators can utilize comprehensive promotional tools integrated within the platform, including bonuses and free spins.
Seasonal content and themed promotional events are supported to enhance player engagement.
The platform supports zero-downtime updates using advanced deployment practices.
Different Return to Player (RTP) settings are configurable to meet regulatory requirements or operator preferences.
A detailed slot volatility system is in place to cater to player risk preferences.
Full cross-platform gaming support for desktop, mobile, and tablet devices.
Games and interfaces are optimized for different screen sizes and resolutions.
Relax Gaming does not support offline mode for casino games.
Integration with popular game engines like Unity or Unreal is not publicly verified; primary focus is HTML5.
All games are developed with HTML5 support for broad device compatibility.
The platform supports various third-party integrations including payment solutions, marketing tools, and casino management systems.
Casino Management System integration is supported for seamless backend operations.
Integrated with multiple payment gateways via operator platforms; specific gateways vary by operator.
CRM systems integrations are supported to enhance player relationship management.
Integration of marketing automation tools is supported to execute campaigns and track performance.
Affiliate program integrations are supported for partner tracking and commission management.
Business intelligence tools can be integrated to provide advanced reporting and analytics.
Compliance and regulatory reporting integrations are in place to satisfy licensing authority requirements.
The platform supports standard user registration methods including email and operator-specific processes.
Two-factor authentication support is typically available through operator platforms.
The platform supports integration with third-party KYC identity verification systems.
Automated document verification can be integrated as part of compliance solutions.
Age verification systems are integrated to ensure regulatory compliance.
Geolocation verification is supported to restrict access in line with licensing jurisdictions.
Player self-exclusion systems are integrated to support responsible gambling.
Support for deposit and betting limits is built-in according to regulatory and operator policies.
Cooling-off period enforcement is supported to promote responsible gambling.
Gaming behavior monitoring tools help identify problematic play patterns.
Automated alerts for suspicious player activity are integrated within compliance systems.
VIP program support is available through platform CRM and marketing systems.
Personal account managers for VIP players can be integrated via operator services.
Player segmentation tools are used to tailor promotions and game offerings.
Loyalty systems with point accumulation and redemption are supported.
Personalized bonuses based on player behavior and profile are supported.
Referral systems for player acquisition can be integrated.
Affiliate program support is included in operator marketing tools.
Full CRM system integration capabilities exist.
Email marketing support is included in integrated marketing platforms.
SMS notification support is available through integrated tools.
Push notification functionality can be integrated.
Integrated complaint and issue reporting system for player support.
Live chat with customer support is supported through operator platforms.
Multi-level customer support structures are facilitated.
Customer support and platforms are multilingual to accommodate global markets.
Knowledge base availability for player self-service is supported.
Video verification is not generally supported as a core product feature.
Account blocking mechanisms are available for compliance and disciplinary action.
Temporary account freezing is supported to help enforce player self-exclusion or cooling-off.
Standard password recovery procedures are implemented.
Full GDPR compliance is maintained, ensuring user data privacy and protection.
The right to data deletion is supported per GDPR guidelines.
User data export capabilities are provided for compliance with data access regulations.
Supports a wide range of payment systems through operator integrations including traditional and digital methods.
Bank transfer options are supported depending on operator payment gateways.
Cryptocurrency payments support is limited and dependent on operator and jurisdictional adoption.
E-wallet payment methods integration is standard via operators.
Support for mobile payments via integrated payment gateways.
Prepaid card payment methods can be supported depending on operator gateway.
Instant deposit systems are supported for seamless player transactions.
Scheduled and recurring deposit options depend on integration with payment providers.
Fast withdrawal processing is supported with operator back-end systems.
Automated withdrawal workflows are part of operator financial management.
Deposit and withdrawal limits enforcement is integrated for compliance.
Multi-currency support is standard for global market operations.
Automatic currency conversion is supported through operator systems.
Support for simultaneous fiat and cryptocurrency transactions depends on operator solutions.
There is no verified information regarding DeFi protocol integration.
Cryptocurrency staking is not a known feature of Relax Gaming’s platform.
There is no verified information about an escrow system.
Multi-signature support for crypto payments is not publicly confirmed.
Anti-money laundering (AML) system support is integrated via compliance tools.
Automatic transaction screening is part of AML compliance processes.
Sanctions list integration is maintained to prevent illegal transactions.
Suspicious activity reporting is an integral part of compliance and regulatory adherence.
Tax accounting system integrations support operator fiscal compliance.
Automatic report generation is built into the platform.
Tax system integration depends on operator jurisdictional requirements.
Transaction fee accounting functionalities exist within operator back-ends.
Payment reconciliation systems are integrated for financial accuracy.
Chargeback handling support is typically managed at operator level.
Fraud detection systems for payments are integrated to protect operations.
3D Secure authentication is supported by payment gateway integrations.
Credit risk assessment is supported through third-party integrations.
Installment payment options depend on payment providers used.
Buy-now-pay-later (BNPL) integration is not a standard offering.
Corporate banking support is available for B2B financial operations.
Automated refund processing can be configured via operator systems.
Relax Gaming holds multiple security certifications consistent with regulatory requirements.
Compliance with ISO 27001 information security management standards is maintained.
The company complies with PCI DSS standards through partnerships and platform security measures.
Full GDPR compliance with strong data protection and privacy safeguards.
Licensed and certified by major gambling commissions including MGA, UKGC, SGA, ONJN, and others.
eCOGRA certification support for fairness and safe gaming is part of their compliance portfolio.
Games undergo GLI testing to ensure compliance with regulatory and fairness standards.
iTech Labs certification is also part of the testing and certification process for games.
Regular security audits are conducted to maintain platform integrity.
Penetration testing is regularly performed as part of cybersecurity protocols.
There is no publicly available information about a bug bounty program.
Data encryption at rest is implemented to protect stored information.
Data encryption in transit uses industry-standard SSL/TLS protocols.
End-to-end encryption is implemented where needed to secure data.
Key management systems are part of the security infrastructure.
Hardware Security Module (HSM) support is integrated for secure key storage.
Intrusion detection systems are part of their cybersecurity measures.
DDoS protection mechanisms are employed to safeguard platform stability.
Firewalls and Web Application Firewalls (WAF) are used to protect against external attacks.
Rate limiting is applied to prevent abuse and denial-of-service attacks.
Continuous security monitoring systems are in operation.
Security Information and Event Management (SIEM) integration provides comprehensive threat detection.
Automatic alerting for security incidents is implemented for rapid response.
Incident response procedures ensure timely resolution of security events.
Backup and disaster recovery systems ensure data integrity and uptime.
Geographic redundancy supports high availability and failover.
Recovery Time Objective and Recovery Point Objective guarantees are maintained as per SLAs.
Business continuity planning is incorporated into operational strategy.
Access control systems enforce secure user permissions.
Role-based access control is implemented for internal users and systems.
Full audit trails are maintained for all system actions and changes.
Built-in analytical tools offer insights into game performance and player behavior.
Real-time analytics support is provided for operational decision-making.
Operator dashboards provide comprehensive views of performance and KPIs.
Custom report generation supports operational and compliance needs.
Automatic report generation is built into the platform.
Scheduled reports can be configured for regular delivery.
Data export is supported in formats such as CSV, XML, and JSON.
Data mining functionality enhances player insights and product optimization.
Predictive analytics tools are used to forecast player behavior and revenue trends.
Machine learning supports advanced analytics and personalized player experiences.
Detailed player behavior analytics help operators refine offerings and compliance.
Cohort analysis capabilities enhance marketing and retention strategies.
Lifetime value calculations are integrated for customer value assessment.
Churn prediction models help reduce player attrition.
Revenue optimization tools assist operators in maximizing profitability.
Technical support is available through multiple channels including email, phone, and ticketing.
24/7 technical support availability is provided for critical platform issues.
Multi-level support structure addresses issues with escalation paths.
Remote diagnostics support assists in troubleshooting and issue resolution.
On-site support availability is provided as needed based on client agreements.
A ticketing system manages support cases and tracks resolution.
Service level agreements ensure defined uptime and performance standards.
Priority support is available for key clients or critical issues.
Dedicated account and support managers are assigned to strategic partners.
Migration assistance is offered to help operators transition platforms or integrate new products.
