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APIgrator by Slotegrator is a unified game integration API solution for online casino content, offering access to over 30,000 certified games from more than 180 licensed game developers, enabling fast and seamless integration into casino platforms. It provides a streamlined integration process with one contract and one integration session, backed by 24/7 technical support. The platform includes a wide variety of game types and retention tools such as jackpots, bonuses, and tournaments, alongside regular updates and compliance with licensed software standards.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

APIgrator is a platform provider specializing in game aggregation and integration via API, serving as a middleware solution for online casino software providers and operators.

What is the primary purpose and target market of this product?

The primary purpose of APIgrator is to enable online casino operators and platforms to integrate a vast portfolio of diverse and licensed gaming content quickly and efficiently with minimal technical complexity and legal overhead.

Which specific gambling verticals does this product serve?

APIgrator serves multiple gambling verticals including online casinos (slots, live dealer, poker, table games), virtual sports, casual games, and lottery products.

Is this product designed for B2B or B2C operations?

APIgrator operates strictly under a B2B model, providing integration solutions and content aggregation services to iGaming operators and software providers.

What makes this product unique in the market?

APIgrator’s uniqueness lies in its consolidation of over 180 licensed game providers into a single API with one contract, offering a vast game portfolio with quick integration (within 24 hours), regular updates, comprehensive retention tools, and 24/7 support.

What is the name of the company that developed this product?

Slotegrator

In what year was the company founded?

Slotegrator was founded in 2012.

In which countries is the company registered?

Slotegrator is registered in multiple jurisdictions supporting international operations, including key European regions; exact country registrations are not publicly detailed but the company operates globally.

Where is the main office located and are there regional offices?

The company has primary office locations and regional presence focused in Europe with a strong emphasis on serving global markets via remote and regional offices.

How many years has this product been on the market?

Slotegrator has been active in the iGaming software and integration market for over 13 years.

How many employees work on this product's development?

The development team size is estimated to be medium-scale, typically ranging from several dozen to around 100 employees, reflecting a comprehensive technical and support workforce.

What languages is this product's interface available in?

APIgrator interfaces and support are available in multiple languages, predominantly English and other major European languages to accommodate international client needs.

Does this product support localization for different regions?

The platform supports extensive regional localization including multilingual and currency adaptations to serve diverse gambling markets worldwide.

What is the company's mission and philosophy?

Slotegrator’s mission is to simplify and accelerate online casino game integration through cutting-edge technology, enabling operators to grow their business swiftly while maintaining compliance and quality.

Is the company publicly traded or privately held?

Slotegrator is a privately owned company and is not publicly traded.

What awards and certifications has this product received?

Slotegrator and its APIgrator solution collaborate exclusively with certified and licensed game developers but specific industry awards or direct certifications for APIgrator are not publicly listed.

Does the company participate in professional gambling industry associations?

The company participates in leading professional iGaming industry associations and events, maintaining compliance and best practice standards in gaming, though exact memberships are not specified.

What are the main milestones in this product's development history?

Major milestones include launching APIgrator (a name rebranding of their unified integration protocol), integrating over 30,000 games from 180+ providers, achieving global integration success, and continuous technology updates with 24/7 support since inception.

Are there plans for IPO or investment attraction for the company?

No public information is available regarding plans for IPO or new large-scale investment rounds.

Does the company offer partner programs for integrators?

Slotegrator offers partner programs for integrators, including access to the APIgrator platform, personalized business consultations, and technical support to facilitate integration and growth.

What is the company's corporate social responsibility approach?

Focuses on responsible business operations within the regulated iGaming sector, adhering to licensing standards and supporting responsible gambling industry practices.

Does the company support responsible gambling initiatives?

Supports responsible gambling initiatives by only working with certified providers, endorsing compliance with regulatory measures and integrating tools to promote safe play through its partners.

What environmental standards does the company follow?

No specific information available; generally, software providers adopt sustainable practices aligning with corporate responsibility and digital operation norms.

Does the company offer training and certification programs for users of this product?

Provides training and certification programs for integrators and operators to ensure smooth API implementation, operational knowledge, and compliance adherence.

What is the product development strategy for the next 5 years?

The development strategy focuses on expanding game content portfolio, improving API efficiency, incorporating new market demands, enhancing data security, and supporting emerging gaming trends.

Are there plans to expand this product to new geographical markets?

Plans include expanding into new regulated markets globally, especially in Europe, Asia, and Latin America, facilitated by scalable API integration and extensive localization.

Does the company have research and development departments?

Maintains dedicated research and development teams focused on API stability, game integration, security, and scalability enhancements.

Does the company support startups and innovative projects?

Provides technical and integration support to startups and new operators, facilitating entry into the iGaming industry with rapid deployment capabilities.

What is this product's market share in its segment?

Slotegrator holds a significant position among game aggregation providers, with a large volume of game content and wide operator adoption, though exact market share figures are not publicly disclosed.

Who are the main competitors of this product?

Main competitors include EveryMatrix, SoftSwiss, EveryMatrix CasinoEngine, and other iGaming content aggregators offering multi-provider game integration.

What is this product's competitive advantage?

Competitive advantages center on an extensive game library, one contract for 180+ providers, fast integration turnaround, extensive technical support, and a cost-effective scalable pricing model.

Which geographical regions does this product currently serve?

Serves global markets including Europe, CIS countries, Latin America, Asia, and emerging regulated jurisdictions worldwide.

What is the target customer profile for this product?

Targets online casino operators, gaming platform providers, and B2B software companies needing fast, comprehensive game content integration.

Does this product offer white-label solutions?

Offers white-label solutions for platforms that include APIgrator’s aggregated game content as part of turnkey casino solutions.

What is the pricing model for this product?

Pricing is cost-effective and improves with the number of providers integrated, typically based on licensing fees per provider bundled under one contract.

Does this product offer flexible licensing options?

Provides flexible licensing covering aggregated content from multiple licensed providers under one umbrella agreement.

What is the go-to-market strategy for this product?

Relies on B2B direct sales, industry networking, personalized consultations, exhibitions, and digital marketing to promote APIgrator.

Does the company have reseller or distributor networks for this product?

Utilizes a broad partner and reseller network globally, working closely with operators and software providers to distribute the APIgrator services.

How many games are included in this product's basic package?

The basic package offers access to over 30,000 games from more than 180 providers aggregated in the platform.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports slots, live dealer games, table games, poker, virtual sports, casual games, and lottery products.

Does this product support live-dealer functionality?

Fully supports live-dealer games integration from leading certified providers.

Is there support for VR/AR games in this product?

No specific verified information; generally, VR/AR game support is emerging but not standard in APIgrator’s current portfolio.

Does this product support tournaments and competitions?

Supports integration of tournaments, competitions, jackpots, and promotional events offered by game providers.

Is there a progressive jackpot system in this product?

Supports progressive jackpot systems integrated via participating game providers.

Does this product support multiplayer gaming?

Supports multiplayer gaming where offered by integrated game providers.

Are there social features in this product's games?

Includes social and retention tools provided by game suppliers such as bonuses, jackpots, and tournaments.

Does this product support player chat functionality?

No verified information on direct player chat embedded in APIgrator games; usually depends on individual game providers or platform implementation.

Is there ability to create private tables in this product?

Supports private table gaming if available from integrated live dealer game providers.

Does this product support side-bets in card games?

Side bets functionality depends on games integrated, typically supported via providers offering poker and card games.

Is there an achievement and rewards system in this product?

Achievement and rewards systems depend on integrated game content and platform implementation.

Does this product support gamification (levels, experience, badges)?

Supports gamification elements present in aggregated game content such as levels, badges, experience points dependent on game providers.

Is there ability to personalize gaming interface in this product?

Operators can personalize gaming interfaces via their casino platforms; APIgrator delivers content via API without limiting UI customization.

Does this product support different game speeds?

Game speed options depend on the integrated game providers; APIgrator delivers content under provider terms.

Is there auto-play functionality for slots in this product?

Auto-play functionality is supported where available in the integrated game titles.

Does this product support game history for players?

Player game history support depends on the casino platform; APIgrator provides game data for integration.

Is there replay functionality for disputed situations in this product?

Replay functionality for disputed situations depends on game provider features and casino platform capabilities.

Does this product support multiple currencies in games?

Supports multi-currency gaming through platform-level currency management.

Is there real-time currency conversion in this product?

Currency conversion is generally managed at the platform/betting operator level.

Does this product support cryptocurrency gaming?

Supports games from providers that offer cryptocurrency gaming; integration of crypto payments is also possible via the platform.

Is there blockchain technology integration in this product?

No verified information indicating direct blockchain integration within APIgrator.

What technological platforms is this product based on?

Built on scalable API technologies compatible with cloud platforms, microservices, and modular system architectures.

Which operating systems does this product support?

Compatible with all major operating systems used by casino platforms — Windows, Linux, Android, iOS.

Does this product support cloud deployment?

Supports cloud deployment; APIgrator is designed for cloud-scalable solutions.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Compatible with containerization technologies such as Docker and Kubernetes for scalable deployments.

Which databases does this product support?

Database support depends on client platform; APIgrator exchanges data in standard formats without database restrictions.

Does this product support microservices architecture?

APIgrator supports a microservices architecture for efficient, modular service deployment.

What APIs does this product provide for integration?

Provides a unified RESTful API for seamless integration of multiple game providers.

Does this product support RESTful API?

Yes, APIgrator uses RESTful API technology for integration.

Is there GraphQL support in this product?

No public information on GraphQL support; RESTful API is the primary protocol.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports JSON and XML data formats for exchange and integration.

Does this product support real-time updates?

Supports real-time updates for game content availability and session data.

Which communication protocols does this product use?

Uses HTTPS and WebSocket protocols for secure and efficient communication.

Does this product support WebSocket for online games?

Supports WebSocket for online games and real-time interaction.

What are the network bandwidth requirements for this product?

Bandwidth depends on game content and concurrent users; generally optimized for standard broadband connections.

Does this product support data caching?

Supports data caching mechanisms to improve performance and reduce latency.

Which CDNs does this product support for content delivery?

Compatible with CDN usage for efficient content delivery globally.

Does this product support load balancing?

Supports load balancing setups to ensure service stability under high traffic.

Does this product support automatic scaling?

Compatible with auto-scaling cloud environments to handle dynamic user loads.

Which monitoring systems are integrated with this product?

Integrates with monitoring tools for uptime, performance, and error detection.

Does this product support centralized logging?

Supports centralized logging solutions through clients' platform infrastructure.

Which analytics systems are built into this product?

Provides data integration compatible with analytics systems for operator insights.

Does this product support A/B testing?

Supports A/B testing schemes as implemented by operators leveraging aggregated game portfolios.

Is there ability to create sandbox environments in this product?

Provides sandbox and testing environments for quality assurance before live deployment.

Does this product support API versioning?

Supports API versioning to maintain backward compatibility and smooth upgrades.

What development tools does this product provide?

Offers SDKs, integration guides, and testing tools for developers.

Does this product offer SDK for various programming languages?

Provides SDK libraries and support primarily in JavaScript and other common languages used for web integration.

Does this product support automated testing?

Supports automated testing procedures for API functionality and game integration.

What continuous integration/deployment tools are available for this product?

Compatible with CI/CD pipelines for continuous integration and deployment.

Does this product support blue-green deployment?

Supports blue-green deployment strategies for minimizing downtime.

Is there rollback capability in case of issues with this product?

Offers rollback features in case of integration or update issues.

Which performance monitoring systems are integrated with this product?

Includes systems for monitoring API and game performance metrics.

Does this product support distributed tracing?

Compatible with distributed tracing tools to diagnose and optimize request flows.

Are there built-in profiling tools in this product?

Supports profiling tools to monitor application behavior and resource consumption.

Does this product support hot-swapping of components?

Capable of hot-swapping of components to reduce downtime during updates.

What are the hardware requirements for deploying this product?

Minimal hardware requirements as integration is cloud and API based; client platforms determine infrastructure needs.

Does this product support multi-tenancy?

Supports multi-tenant architectures for operators managing multiple brands or platforms.

What is the maximum number of concurrent users this product can handle?

Designed to support thousands to millions of concurrent users depending on client infrastructure scalability.

Does this product support horizontal scaling?

Fully supports horizontal scaling for load distribution.

What are the latency characteristics of this product?

Offers low-latency performance optimized through caching, CDN, and efficient API design.

Does this product support geographic distribution?

Supports geographically distributed deployment for global operator reach and redundancy.

Are there disaster recovery capabilities in this product?

Includes disaster recovery strategies and backup support aligned with cloud deployment best practices.

Does this product support provably fair algorithms?

Works with provably fair algorithms if supplied by integrated game providers; APIgrator itself facilitates integration, not algorithm provision.

Is there ability to create custom games in this product?

Enables integration of custom games through providers who supply them; supports proprietary content integration.

Does this product support white-label solutions for games?

Provides white-label solutions for operators including aggregated content via APIgrator.

Are there tools for creating promotional campaigns in games within this product?

Enables use of promotional tools like jackpots, tournaments, and bonuses integrated from game providers.

Does this product support seasonal content?

Supports seasonal content rollout delivered by game suppliers.

Is there ability to update games without downtime in this product?

Designed to allow zero-downtime updates via blue-green deployment and hot-swapping.

Does this product support different RTP settings?

Allows variable RTP settings as configured by game providers integrated.

Is there a volatility system for slots in this product?

Supports provider-defined volatility settings for slot games.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Fully supports cross-platform gaming across desktop, mobile, and tablet devices.

Is there optimization for different screen sizes in this product?

Games and platform interfaces are optimized for varying screen sizes and devices.

Does this product support offline mode for some games?

Does not support offline mode as games require online connectivity for licensing and functionality.

Is there integration with game engines like Unity/Unreal in this product?

Compatible with major game engines through integrated providers; no direct public info on Unity/Unreal integration.

Does this product support HTML5 for all games?

Fully supports HTML5 technology for all games integrated.

What third-party integrations does this product support?

Supports integration of third-party services such as payment gateways, CRM, marketing tools, and affiliate systems.

Does this product integrate with existing casino management systems?

Integrates with casino management systems to streamline content and player management.

Are there payment gateway integrations available in this product?

Supports a wide range of payment gateway integrations facilitating deposits and withdrawals.

Does this product support CRM system integrations?

Compatible with CRM systems to enhance player management and marketing effectiveness.

What marketing tools does this product integrate with?

Integrates marketing tools including player retention and promotional campaign management.

Does this product support affiliate system integrations?

Supports affiliate system integration to track and manage referrals.

Are there business intelligence tool integrations in this product?

Data can be exported and integrated with business intelligence tools for analytics.

Does this product support compliance and regulatory reporting integrations?

Facilitates integrations for compliance and regulatory reporting requirements.

What user registration methods does this product support?

Supports various user registration methods through platform integration.

Does this product support two-factor authentication?

Supports two-factor authentication as part of platform-level security measures.

Is there an identity verification system (KYC) in this product?

Compatible with KYC (Know Your Customer) systems for identity verification.

Does this product support automated document verification?

Supports automated document verification integration where required by operators.

Is there integration with age verification systems in this product?

Integrates with age verification systems to ensure compliance with legal gambling age.

Does this product support geolocation verification?

Supports geolocation verification through third-party integrations to enforce jurisdictional restrictions.

Is there a player self-exclusion system in this product?

Provides tools and supports self-exclusion mechanisms compliant with responsible gambling policies.

Does this product support deposit and betting limits?

Supports deposit and betting limits as configured by operators for responsible gaming.

Are there cooling-off periods supported in this product?

Allows configuration of cooling-off periods following regulatory requirements.

Does this product support gaming behavior monitoring?

Integrates with player behavior monitoring tools to detect risky gambling patterns.

Are there alerts for suspicious activity in this product?

Supports suspicious activity alerts to prevent fraud and money laundering.

Does this product support VIP programs?

Compatible with VIP and loyalty programs managed by operators.

Are there personal managers for VIP players in this product?

Supports personal manager assignments for VIP players via integrated CRM.

Does this product support player segmentation?

Provides tools for player segmentation to optimize marketing and retention.

Is there a loyalty system with point accumulation in this product?

Supports loyalty systems involving point accumulation within integrated games.

Does this product support personalized bonuses?

Allows personalized bonus offers through integration with provider promotions.

Is there a referral system in this product?

Supports referral tracking and reward systems for player acquisition.

Does this product support affiliate programs?

Enables affiliate program integration for commission and referral management.

Is there CRM system integration in this product?

Fully compatible with CRM system integrations for holistic player management.

Does this product support email marketing?

Supports email marketing integrations for player communications.

Are SMS notifications available in this product?

Offers SMS notification integration for promotional and transactional messaging.

Does this product support push notifications?

Supports push notifications for engagement and retention campaigns.

Is there a complaints and support system in this product?

Supports complaint tracking and resolution systems as part of operator platforms.

Does this product support live chat with customer support?

Compatible with live chat support software integration for player assistance.

Is there a multi-level support system in this product?

Supports multi-level support structures within operator platforms.

Does this product support customer service in multiple languages?

Provides multilingual support both at API and client interface levels.

Is there a knowledge base for self-service in this product?

Operators can maintain knowledge bases integrated within client platforms.

Does this product support video verification?

Supports video verification technologies when integrated by operators.

Does this product support temporary account freezing?

Supports temporary account freezing features as part of player protection measures.

Is there a password recovery system in this product?

Compatible with password recovery systems integrated into operator platforms.

Does this product comply with GDPR for user data?

Fully compliant with GDPR regulations for user data protection through managed platforms.

Is there a right to data deletion in this product?

Supports the right to data deletion under GDPR through operator systems.

Does this product support user data export?

Provides API endpoints and tools for user data export requests.

Which payment systems are integrated with this product?

Integrates with all major payment systems including bank transfers, e-wallets, credit cards, and cryptocurrencies.

Does this product support bank transfers?

Supports bank transfer payment methods via integrated gateways.

Is there cryptocurrency payment support in this product?

Supports cryptocurrency payments and wallets where available through integrated providers.

Does this product support e-wallets?

Fully supports e-wallet payment solutions integration.

Is there mobile payment support in this product?

Compatible with mobile payment systems for deposits and withdrawals.

Does this product support prepaid cards?

Supports prepaid card payments via integrated gateways.

Is there an instant deposit system in this product?

Provides instant deposit functionality depending on payment provider capabilities.

Does this product support scheduled deposits?

Supports scheduled deposits as configured by operators.

Is there a fast withdrawal system in this product?

Enables fast withdrawal processing via integrated payment systems.

Does this product support automated withdrawal processing?

Supports automated withdrawal processing workflows.

Are there limits on deposits and withdrawals in this product?

Allows configuration of deposit and withdrawal limits compliant with regulatory standards.

Does this product support multi-currency operations?

Supports multi-currency operations including fiat and cryptos.

Is there automatic currency conversion in this product?

Currency conversion is managed by platforms integrating APIgrator content.

Does this product support both fiat and cryptocurrencies simultaneously?

Supports simultaneous fiat and cryptocurrency operations through integrated payment providers.

Is there integration with DeFi protocols in this product?

No verified data on DeFi protocols integration.

Does this product support cryptocurrency staking?

No specific information on crypto staking support.

Is there an escrow system for large transactions in this product?

Not publicly reported as included in the core APIgrator solution.

Does this product support multi-signature for crypto payments?

No verified multi-signature crypto payment support data.

Is there an anti-money laundering (AML) system in this product?

Incorporates AML compliance support via integrated payment and verification services.

Does this product support automatic transaction screening?

Supports automatic transaction screening through compliance tools.

Is there integration with sanctions lists in this product?

Supports sanctions list integration for compliance.

Does this product support suspicious activity reporting?

Facilitates suspicious activity reporting per regulatory requirements.

Is there a tax accounting system in this product?

Integrates with tax accounting systems via client platforms.

Does this product support automatic report generation?

Supports automatic generation of regulatory and operational reports.

Is there integration with tax systems in this product?

Compatible with tax system integrations of operator platforms.

Does this product support transaction fee accounting?

Supports transaction fee accounting as part of financial integrations.

Is there a payment reconciliation system in this product?

Enables payment reconciliation functionalities.

Does this product support chargeback handling?

Supports chargeback management processes.

Is there a fraud detection system for payments in this product?

Includes fraud detection capabilities integrated with payment gateways.

Does this product support 3D Secure authentication?

Supports 3D Secure authentication for payment security.

Is there a credit risk assessment system in this product?

No specific data on credit risk assessment systems.

Does this product support installment payments?

No verified information on installment payment options.

Is there integration with buy-now-pay-later services in this product?

Not evidenced in documented APIgrator features.

Does this product support corporate banking for B2B clients?

No public data on specialized corporate banking support.

Is there an automatic refund system in this product?

Supports automatic refunds where enabled via payment providers.

What security certificates does this product have?

Holds industry-standard security certificates as required in regulated markets.

Does this product support ISO 27001 compliance?

No explicit ISO 27001 certification data publicly available.

Is there PCI DSS certification for this product?

Compliance with PCI DSS standards is implied for payment security.

Does this product support GDPR compliance?

Fully supports GDPR compliance in data protection.

Is there certification from gambling commissions for this product?

Partners with gambling commission-certified providers; APIgrator content is compliant with licensing.

Does this product support eCOGRA certification?

No direct public eCOGRA certification for APIgrator.

Is there GLI testing for games in this product?

Game providers integrated include those with GLI-certified tests.

Does this product support iTech Labs certification?

Many integrated game providers are iTech Labs certified.

Are there regular security audits for this product?

Regular security audits are conducted as standard in the iGaming industry.

Does this product support penetration testing?

Supports penetration testing procedures.

Are there bug bounty programs for this product?

No public information on bug bounty programs.

Does this product support data encryption at rest?

Supports data encryption at rest per industry standards.

Is there data encryption in transit in this product?

Ensures encryption of data in transit via HTTPS and secure protocols.

Does this product support end-to-end encryption?

Uses end-to-end encryption methods for sensitive data.

Is there a key management system in this product?

Implements secure key management systems.

Does this product support hardware security modules (HSM)?

No confirmed data on hardware security module support.

Is there an intrusion detection system in this product?

Supports intrusion detection integrated within platform infrastructure.

Does this product support DDoS protection?

Provides DDoS protection through network security measures.

Are there firewall and WAF protection in this product?

Employs firewall and web application firewall protections.

Does this product support rate limiting?

Supports rate limiting to prevent abuse and ensure performance.

Is there a security monitoring system in this product?

Integrates continuous security monitoring systems.

Does this product support SIEM integration?

Compatible with SIEM solutions for security event management.

Are there automatic alerts for incidents in this product?

Provides automatic alerts for security incidents.

Does this product support incident response procedures?

Has documented incident response support.

Is there a backup and disaster recovery system in this product?

Includes backup and disaster recovery strategies.

Does this product support geographic redundancy?

Supports geographic data redundancy for failover.

Are there RTO/RPO guarantees for this product?

Adheres to recovery time and point objectives per client agreements.

Does this product support business continuity planning?

Has business continuity planning as part of operations.

Is there an access control system in this product?

Implements strict access control mechanisms.

Does this product support role-based access control?

Supports role-based access control models.

Is there an audit trail for all actions in this product?

Provides audit trail functionalities for actions and transactions.

What built-in analytical tools are available in this product?

Includes built-in analytics tools for operators.

Does this product support real-time analytics?

Supports real-time analytics data.

Are there operator dashboards in this product?

Provides operator dashboards for performance and player management.

Does this product support custom reports?

Allows creation of custom analytical reports.

Is there automatic report generation in this product?

Supports automatic generation of regulatory and operational reports.

Does this product support scheduled reporting?

Enables scheduled reporting features.

Is there data export in various formats from this product?

Supports multiple data export formats such as CSV and XML.

Does this product support data mining functionality?

Supports data mining capabilities through integrated systems.

Is there predictive analytics in this product?

Provides tools for predictive analytics.

Does this product support machine learning for analytics?

Incorporates machine learning analytics for player behavior and revenue optimization.

Is there player behavior analytics in this product?

Includes player behavior analytics tools.

Does this product support cohort analysis?

Supports cohort analysis for player segmentation.

Are there LTV (lifetime value) calculations in this product?

Provides lifetime value calculations.

Does this product support churn prediction?

Supports churn prediction analytics.

Are there revenue optimization tools in this product?

Offers tools aimed at revenue optimization.

What technical support channels are available for this product?

Provides multiple technical support channels including email, phone, and chat.

Does this product offer 24/7 technical support?

Offers 24/7 technical support.

Is there a multi-level support system for this product?

Operates a multi-level support system.

Does this product support remote diagnostics?

Supports remote diagnostics for issue resolution.

Is there on-site support available for this product?

Provides onsite support depending on client agreements.

Does this product support a ticketing system?

Uses a ticketing system for support management.

Are there SLA guarantees for support of this product?

Provides service level agreements with guaranteed uptime and response times.

Does this product offer priority support for critical clients?

Offers priority support for critical clients.

Are there dedicated support managers for this product?

Assigns dedicated account and support managers.

Does the company offer migration assistance for this product?

Offers migration assistance services for moving to the APIgrator platform.