SoftGamings is a leading iGaming software provider offering a comprehensive suite of online casino and sportsbook solutions, including turnkey and white label platforms, game aggregation, payment integration, and licensing services. They focus on providing innovative, secure, and customizable gaming platforms to operators worldwide.
SoftGamings is a software developer and platform provider, specializing in turnkey casino platforms, white label solutions, game aggregation, and sportsbook software.
The primary purpose of SoftGamings products is to empower iGaming operators to launch and manage online casinos and sportsbooks efficiently, targeting B2B operators seeking fully integrated platforms with access to a large variety of games and payment methods.
SoftGamings serves multiple gambling verticals including online casinos, sportsbook, live casino, crypto casinos, and betting platforms.
SoftGamings operates primarily on a B2B business model, providing software solutions and platforms to online gambling operators rather than directly to players.
Unique features include a large game library from 250+ providers with 10,000+ games, a unified API for easy game integration, customizable turnkey and white label platforms, crypto payment support, licensing assistance, and an advanced loyalty and gamification system.
SoftGamings
SoftGamings was founded in 2008.
The company is registered primarily in Cyprus, Latvia, and holds licenses in jurisdictions such as Malta, Curacao, Belgium, Greece, Romania, and the Isle of Man.
Primary offices are located in Riga, Latvia; Limassol, Cyprus; Malta; the United Kingdom; and the Philippines.
SoftGamings has been on the market for about 17 years since its founding in 2008.
The development and overall team size exceeds 500 employees globally across different departments.
Their platforms and products support multiple languages, catering to international markets but specific language lists are not publicly detailed.
SoftGamings supports extensive regional localization, including multi-language interfaces, regional payment methods, and compliance adaptations for regulated markets such as Malta, Belgium, and others.
SoftGamings' mission is to deliver innovative, reliable, and comprehensive iGaming solutions that enable operators worldwide to succeed by providing superior gaming experiences and seamless platform management.
SoftGamings is privately owned, not publicly traded.
The company has received several awards, including Best Platform Provider at the Sigma Europe and Sigma Eurasia Awards, and Betting Awards 2019 for Best Platform of the Year.
SoftGamings participates in major industry events and maintains compliance with major licensing bodies, though explicit membership in specific industry associations is not detailed.
Key milestones include launching turnkey and white label solutions, acquiring licenses in regulated markets like Malta and Belgium, expanding game aggregator partnerships to 250+ providers, and winning multiple industry awards for platform excellence.
There are no publicly available verified plans for an IPO or major investment attraction currently disclosed by SoftGamings.
SoftGamings offers partner programs for integrators, including affiliate system integration, game provider partnerships, and reseller collaboration models.
SoftGamings supports responsible gambling initiatives through their platform by providing tools like self-exclusion, deposit and betting limits, cooling-off periods, and behavior monitoring, aligned with regulatory requirements of their licensing jurisdictions.
No specific verified information available on environmental standards; generally, iGaming software providers focus more on digital efficiency and sustainable office practices aligned with corporate sustainability trends.
Operators using SoftGamings platforms typically receive training and certification programs for platform management, compliance, and product usage, provided through dedicated account managers and support teams.
The product development strategy includes expanding platform capabilities with enhanced gamification, mobile-first experiences, crypto integration, AI-driven analytics, and continuous compliance in emerging jurisdictions.
SoftGamings plans to expand further into regulated European markets, Latin America, and crypto-friendly jurisdictions, leveraging recently acquired licenses like the Belgian E-Class license.
The company has dedicated research and development departments focusing on platform innovation, game aggregation integration, payment solutions, and security enhancements.
Considered technological trends include blockchain and cryptocurrency integration, API-first architecture, cloud deployment, mobile optimization, AI for player analytics, and advanced security standards.
While no specific startup incubator programs are public, SoftGamings supports innovative projects by enabling new game studios access to their aggregation platform and licensing assistance.
SoftGamings holds a significant market share in the iGaming B2B software sector, serving over 500 operators with access to more than 10,000 games worldwide.
Key competitors include SoftSwiss, EveryMatrix, Play’n GO, Microgaming, and NetEnt.
Competitive advantages are a broad game aggregator network, turnkey licensing support, extensive platform customization, robust payment integrations, and multi-jurisdiction compliance.
The company serves multiple regions including Europe, Latin America, Asia, and the crypto market, with licensed operations in Malta, Belgium, Greece, Romania, and others.
Target customers are online casino and sportsbook operators seeking turnkey, white label, or self-service platforms with integrated content, payments, and licensing solutions.
SoftGamings offers white-label solutions providing ready-made online casino platforms with limited customization but fast deployment for market entry without operator licensing.
Pricing is based on modular packages tailored to the solution type (white label, turnkey, self-service), often involving setup fees plus revenue share or licensing fees, depending on service level and contract.
Marketing strategy focuses on B2B direct sales, industry trade shows, digital marketing targeting iGaming operators, and partnership programs promoting the wide game and service portfolio.
SoftGamings relies on direct integration sales, partnerships with game providers, and reseller networks to expand distribution globally.
The basic game portfolio available through SoftGamings aggregation platform includes access to over 10,000 games under one integrated API.
Supports a wide variety of game types including slots, table games, video poker, live dealer games, video bingo, lotteries, scratch cards, jackpots, crash games, and keno.
SoftGamings supports live dealer game integration from partners like Evolution Gaming, offering live casino games within their platform.
No verified dedicated VR/AR gaming support reported for SoftGamings currently; industry trend is emerging but not yet mainstream in their offerings.
The platform includes tools for supporting tournaments and competitions, enhancing engagement and gamification for operators.
Progressive jackpot systems are supported through integrated games offered by the partnered providers.
Multiplayer gaming support is available primarily via live dealer and certain table game formats integrated on the platform.
Player chat functionality is supported mostly in live dealer games through platform integration with live casino providers.
The capability to create private tables is generally available through live dealer game providers integrated via the platform.
Side-bets support is available in card games where integrated game providers offer such options.
SoftGamings platforms include achievement and rewards systems that operators can customize for player engagement.
The platform supports gamification with levels, experience points, badges, and tournaments as engagement tools.
Operators can personalize the gaming interface, including game selection, design themes, and promotional layouts.
Support for different game speeds is generally dependent on individual game providers integrated within the platform.
Auto-play functionality is supported in slot games as provided by the individual game developers aggregated on the platform.
Game history support is typically available at the operator platform level to allow players to view previous game rounds and bets.
Replay functionality for disputed situations may be available depending on operator platform configuration and game provider integration.
The platform supports multi-currency gaming, including traditional fiat currencies and cryptocurrencies.
Real-time currency conversion can be integrated as part of payment and wallet solutions within the platform.
SoftGamings offers specific solutions for crypto casinos, supporting multiple cryptocurrencies for deposits and withdrawals.
While direct blockchain gaming integration is not broadly reported, the platform supports crypto payments and related blockchain-based features.
SoftGamings products are based on a cloud-ready modular platform architecture supporting web technologies and API integrations.
Cloud deployment is supported, allowing scalable and flexible platform hosting for operators.
No specific public details on containerization technologies like Docker or Kubernetes use; generally, modern platforms encourage containerized delivery.
Details not specified publicly; industry practice involves robust relational and NoSQL database use for scalability and performance.
The platform architecture likely employs microservices for modularity and scalability, aligned with industry trends.
SoftGamings provides extensive API integration for game aggregation, payments, CRM, and operator tools.
RESTful APIs are supported for integration with games, payments, and third-party services.
No verified information publicly about GraphQL support; industry providers commonly use REST but may add GraphQL for flexibility.
Common data formats supported include JSON and XML for efficient data exchange during API integration.
Real-time updates supported for game results, account balances, and back-office reporting.
Standard web protocols like HTTPS and WebSocket are used for secure, low-latency communication.
WebSocket support is implemented for live games and real-time data communication between players and servers.
Bandwidth depends on game type; live dealer games require higher bandwidth compared to RNG slots; platforms optimize for low latency.
Data caching techniques are employed to reduce latency and improve performance on frequently accessed data points.
Content delivery network (CDN) support is standard for fast global delivery of static assets and game content.
Load balancing is implemented to distribute traffic efficiently across servers to ensure stable user experience.
Platform supports automatic scaling of resources to handle peak loads in user traffic without service interruption.
Integrated monitoring systems track performance, availability, and security metrics in real-time for proactive management.
Centralized logging is used to collect and analyze logs for operational insights and troubleshooting.
Built-in analytics tools provide operators with player behavior data, revenue reports, and engagement metrics.
A/B testing support is available to help operators optimize game offerings and promotional content.
Sandbox environments are provided for operators and developers to test games, integrations, and customizations safely.
API versioning is implemented to ensure backward compatibility and smooth upgrades for operators.
SoftGamings offers various development tools, including SDKs, API documentation, and administrative back-office interfaces.
SDKs are available for popular languages like JavaScript and possibly C# for integration on different client platforms.
Automated testing frameworks are incorporated to ensure stability and quality of software releases.
Continuous integration and continuous delivery (CI/CD) pipelines are likely used for efficient development and deployment cycles.
Blue-green deployment strategies are used to minimize downtime during software updates.
Rollback capabilities allow reverting updates swiftly in case of any issues post-deployment.
Performance monitoring systems are integrated for proactive detection of bottlenecks and ensuring platform responsiveness.
Distributed tracing tools may be in use to track requests across microservices for debugging complex workflows.
Profiling tools are employed during development to optimize code performance and resource usage.
Support for hot-swapping components may be available to update parts of the system without full shutdown.
Deployment hardware varies with operator scale; cloud hosting reduces the need for operator-owned hardware investments.
Platforms support multi-tenancy, allowing multiple operators or brands to run from a single infrastructure.
The platform is built to scale to support thousands to tens of thousands of concurrent users, depending on deployment.
Horizontal scaling is supported to add capacity by distributing load across multiple machines or containers.
Designed for low latency to ensure responsive gameplay, especially critical for live dealer and sportsbook betting markets.
Supports geographic distribution with data centers or cloud regions across multiple continents for redundancy and compliance.
Disaster recovery plans are in place, including data backups and failover mechanisms to ensure business continuity.
Some games on the platform include provably fair technology, allowing players to verify the fairness of game outcomes.
Operators can integrate custom games through the platform's API and aggregation capabilities.
White-label solutions allow operators to brand games and the platform under their own name while leveraging SoftGamings tech.
The platform provides tools for creating promotional campaigns, bonuses, and player rewards.
Supports seasonal and event-based content updates to keep player engagement high.
Zero-downtime updates are utilized to deploy software upgrades without interrupting player activity.
Operators can configure different RTP (Return to Player) settings depending on game provider constraints and jurisdictional requirements.
Slots’ volatility settings are defined per game by providers but visible and configurable through platform integration.
The platform and games are fully cross-platform, supporting desktop, mobile, and tablet devices through responsive design and HTML5 technologies.
Games and interfaces are optimized for various screen sizes and resolutions to ensure a consistent user experience.
Offline mode is generally not supported; online connectivity is required for gameplay and account management.
Supports integration with major game engines like Unity and Unreal when provided by game studios within the aggregator ecosystem.
All games supported by SoftGamings are HTML5 compliant, ensuring compatibility across browsers and devices.
SoftGamings integrates with third-party service providers including payment gateways, CRM, affiliate systems, and marketing tools.
Casino management system integration is supported, allowing operators to manage content and players efficiently.
Integrated with numerous payment gateways including Visa, MasterCard, Skrill, Trustly, and cryptocurrency payment processors.
CRM system integration is supported, providing automated mailing and player management features.
The platform includes marketing tools and supports integration with external marketing and analytics solutions.
Affiliate system integration is available to help operators manage referral programs.
Business intelligence tools integration is supported for advanced data analysis and reporting.
Provides tools to support compliance and regulatory reporting requirements, especially for licensed operations.
Supports multiple user registration methods, including email, social logins, and KYC verification processes.
Two-factor authentication is supported to enhance account security.
Uses automated and manual KYC systems, including identity verification technologies provided by partners like Sumsub.
Supports automated document verification and liveness detection to streamline customer onboarding.
Integrates age verification systems as part of regulatory compliance and player protection.
Includes geolocation services to restrict access based on legal and compliance requirements.
Provides self-exclusion tools for players to voluntarily restrict their gambling activity temporarily or permanently.
Supports configurable deposit and betting limits to help players control their gambling behavior.
Allows operators to implement cooling-off periods where players can take a break from gaming activities.
Monitors player behavior to identify potential problem gambling patterns and implement preventive actions.
Generates alerts for suspicious activity to comply with AML and fraud prevention requirements.
Includes VIP program management features for personalized rewards and customer segmentation.
Supports assigning personal account managers for VIP players to enhance service quality.
Player segmentation tools are available to tailor marketing and bonuses to specific player groups.
Advanced loyalty systems with point accumulation and redemption capabilities are embedded.
Enables operators to create personalized bonuses based on player activity and preferences.
Referral system tools are provided to encourage player recruitment through incentivized sharing.
Supports seamless affiliate program integration for operator marketing efforts.
CRM systems can be fully integrated for player relationship management and marketing automation.
Email marketing tools and automation are part of the platform to engage and retain players.
SMS notification capabilities are supported for transactional and promotional communication.
Push notifications for both web and mobile platforms are integrated to keep players informed and engaged.
The platform includes a complaint management system to handle player grievances efficiently.
Live chat with customer support is integrated to provide real-time assistance to players.
Multi-level support systems ensure escalations and issue resolutions across different support tiers.
Customer support and platform interfaces are available in multiple languages to serve international markets.
Provides a knowledge base for operators and players for self-service and troubleshooting.
Video verification is supported via partnerships with verification providers, enhancing identity checks.
Account blocking features are built-in to restrict access due to compliance or player-requested actions.
Supports temporary freezing of accounts for similar reasons as blocking, often related to self-exclusion.
Password recovery mechanisms are standard and integrated securely for all users.
Fully GDPR compliant, ensuring user data privacy and protection across all operations.
Supports players' rights to data deletion according to GDPR and other privacy laws.
Users can export personal data in compliance with regulatory standards.
Integrated with a broad range of payment systems including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
Bank transfer options are included for deposits and withdrawals in supported regions.
Supports cryptocurrency payments widely, including Bitcoin and other popular altcoins.
E-wallet support includes Skrill, Neteller, and other popular digital wallets.
Mobile payment methods and wallets are supported for on-the-go transactions.
Prepaid card payment methods are integrated where regionally available.
Instant deposit capabilities are supported for fast gameplay starts.
Scheduled deposit options may be configured by operators for player convenience.
Fast withdrawal processing is facilitated with integrated payment solutions and provider agreements.
Automated withdrawal processing is supported to reduce manual operational burden.
Deposit and withdrawal limits are configurable for player protection and compliance.
Multi-currency support is extensive, covering fiat and cryptocurrencies.
Automatic currency conversion is supported within wallet and payment flows.
Platforms support simultaneous use of fiat and cryptocurrencies for flexible player options.
No verified detailed information on DeFi protocol integration currently available.
No public verified information on cryptocurrency staking integrated into the platform.
No explicit information on escrow systems for large transactions.
No verified data on multi-signature wallet support in crypto payments.
Includes AML systems for transaction monitoring, compliance reporting, and suspicious activity detection.
Automatic transaction screening is used to flag suspicious and high-risk payments.
Integration with sanctions and watchlists is implemented to enforce regulatory compliance.
Suspicious activity reporting systems are supported for timely regulatory submissions.
Tax accounting and reporting functionalities support compliance with various jurisdictional laws.
Automated report generation supports compliance and operational monitoring.
Platforms integrate with tax systems where applicable for gaming tax collection and reporting.
Transaction fee accounting is managed within payment and financial modules of the platform.
Payment reconciliation systems ensure accuracy between operator accounts and payment transactions.
Chargeback handling procedures and support tools are offered to operators.
Fraud detection is incorporated to protect payment channels from abuse and unauthorized transactions.
Supports 3D Secure authentication for card payments to enhance transaction security.
Credit risk assessment tools are generally included to manage player exposure in betting products.
No verified information on installment payment options currently.
No public data on "buy-now-pay-later" service integration.
Corporate banking support is available for B2B transactions and client account management.
Automated refund systems support efficient resolution of payment disputes and player claims.
Holds various security certificates aligning with industry standards, including SSL and data protection certifications.
There is no explicit public confirmation of ISO 27001 certification, but industry best practices are followed.
PCI DSS compliance is maintained for handling payment card data securely.
GDPR compliant security measures are implemented for protecting user information.
Holds multiple gambling licenses from regulated authorities including Malta Gaming Authority, Belgian Gambling Commission, Curacao eGaming, Romania, Greece, and the Isle of Man.
No specific mention of eCOGRA certification, though third-party testing and certification is done on integrated games.
Games aggregated through the platform are GLI tested through providers where applicable.
iTech Labs certification is applied to some games integrated via SoftGamings.
Regular security audits are performed to maintain platform integrity.
Penetration testing is part of the security protocol for safeguarding platform infrastructure.
No verified public bug bounty program mentioned.
Data encryption at rest is standard practice for user and operational data protection.
Data encryption in transit is implemented using TLS/SSL protocols.
End-to-end encryption is utilized for sensitive data flows where applicable.
Secure cryptographic key management systems are employed in platform security architecture.
No specific public information about Hardware Security Modules (HSM) support.
Intrusion detection systems are integrated into the platform infrastructure for security monitoring.
DDoS protection systems are deployed to mitigate attacks and maintain platform availability.
Firewalls and Web Application Firewalls (WAF) are part of the layered security approach.
Rate limiting is implemented to prevent abuse and ensure platform stability.
Continuous security monitoring is in place for threat detection and rapid response.
Security Information and Event Management (SIEM) integration supports security operations.
Automatic incident alerts notify security teams for timely intervention.
Formal incident response procedures are established to handle security events effectively.
Comprehensive backup and disaster recovery systems ensure data integrity and service continuity.
Geographic redundancy is employed with distributed data centers for resilience.
The platform maintains Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to meet high availability standards.
Business continuity planning supports uninterrupted operations through failures or disasters.
Access control systems enforce secure user and administrator permissions.
Role-based access control (RBAC) is implemented to limit system access by user roles.
Detailed audit trails capture all significant actions for compliance and troubleshooting.
Built-in analytical tools provide insights on player behavior, financials, and platform performance.
Real-time analytics dashboards enable operators to monitor key metrics continuously.
Operator dashboards are available for comprehensive management of games, players, payments, and reporting.
Custom report generation features allow tailored insights per operator needs.
Automated report generation supports compliance and operational monitoring.
Scheduled reporting tools facilitate regular delivery of analytics and compliance documents.
Data export is supported in common formats including CSV, XLSX, and PDF.
Data mining capabilities assist operators in detecting trends and player segmentation.
Predictive analytics tools help forecast player behavior and revenue trends.
Machine learning is utilized to enhance analytics precision and personalization.
Player behavior analytics support responsible gaming, marketing, and retention strategies.
Cohort analysis tools allow tracking of player groups over time for targeted marketing.
Lifetime Value (LTV) calculations are integrated into player analytics dashboards.
Churn prediction models help operators retain valuable players.
Revenue optimization tools are incorporated to maximize operator profitability through data-driven decisions.
SoftGamings provides multiple technical support channels including email, phone, and live chat.
24/7 technical support is available for critical platform issues.
Multi-level support structures ensure escalation and resolution across complex issues.
Remote diagnostics tools assist the support team in troubleshooting technical problems swiftly.
On-site support availability is generally provided on request depending on client location and contract.
Support ticketing systems manage client issues and requests efficiently.
Service Level Agreements guarantee platform uptime and response times as per contracts.
Priority support is offered for high-value or VIP clients.
Dedicated account and technical managers are assigned for key operator clients.
The company offers migration assistance to help operators transition from legacy platforms to SoftGamings solutions.
