SOFTSWISS is a global iGaming software provider specializing in a modular casino platform that manages player accounts, payments, game aggregation, reporting, and CRM capabilities. It offers innovative tech solutions for online casinos and sportsbooks, supporting cryptocurrency operations and extensive game libraries from numerous providers. The platform facilitates flexible management of player data, marketing, and compliance in regulated markets.
Platform provider and software developer focused on casino and sportsbook software solutions.
The primary purpose of SOFTSWISS products is to provide operators with a comprehensive modular platform for launching and managing online casino and sportsbook businesses, enabling efficient player account management, payment processing, game integration, and marketing automation, with a target market of iGaming operators worldwide.
SOFTSWISS serves online casino, sportsbook, and lottery verticals, with specialized software solutions for each, including game aggregation, betting operations, and jackpot management.
SOFTSWISS operates on a B2B business model, offering software licenses, white-label solutions, and managed services to iGaming operators, allowing them to run their own branded gaming platforms.
Unique features include a modular and flexible casino platform supporting over 300 game providers via a single API, integrated cryptocurrency payments, advanced player account and CRM management, a jackpot aggregator, and a recently launched referral system to boost player acquisition and retention.
SOFTSWISS
SOFTSWISS launched its Casino Platform in 2013, with over 15 years of iGaming experience as of 2025.
The company operates under registration in Curacao through its legal entity Dama N.V. (formerly Direx N.V.).
SOFTSWISS has a global presence with primary offices and regional operations serving worldwide markets, though exact office locations are not specified publicly.
SOFTSWISS has been active in the iGaming market for over 15 years.
The exact size of the development team is not publicly detailed; however, a mid to large-sized team is implied by the platform's broad capabilities and industry standing.
The platform and products support multiple languages including English and German, enabling broad accessibility across markets.
SOFTSWISS supports extensive regional localization for compliance, language, currencies, and regulatory requirements across multiple jurisdictions.
The mission is to deliver innovative, reliable, and scalable iGaming software solutions that empower operators to grow their business while providing secure, seamless player experiences.
SOFTSWISS is a privately held company operating under a legal entity registered in Curacao.
SOFTSWISS holds certifications from independent testing labs such as iTech Labs and BMM, and has recently obtained GLI-33 certification for its Casino Platform.
SOFTSWISS participates in professional gambling industry organizations and meets regulatory standards but specific associations are not explicitly listed.
Key milestones include the launch of the modular Casino Platform in 2013, continuous platform expansions with over 300 integrated game providers, introduction of the Jackpot Aggregator system, a Referral System launch in 2023, and achieving GLI-33 certification.
No public information is available regarding IPO or immediate investment attraction plans.
SOFTSWISS offers partner programs including white-label solutions, affiliate program management, and integrator support with ongoing technical assistance.
Supports responsible gambling initiatives by integrating self-exclusion tools, player account restrictions, session tracking, and behaviors monitoring features.
There is no specific public information on environmental standards compliance; typically, tech companies follow general IT sustainability guidelines.
SOFTSWISS provides comprehensive onboarding and technical support for operators but does not publicly detail formal training or certification programs for end users.
The product development strategy includes expanding gaming content, enhancing platform flexibility, strengthening real-time CRM and marketing automation, increasing cryptocurrency integration, and advancing compliance for new regulated markets.
SOFTSWISS plans continued expansion into new regulated geographic markets through certifications like GLI-33 and compliance with local regulations.
An internal research and development department drives continuous improvements in platform modularity, performance, compliance, and new iGaming features.
Current technology trends include real-time player data analysis, cryptocurrency support, cloud scalability, modular API-driven architectures, and player engagement tools like referrals and gamification.
SOFTSWISS supports startups mainly through white-label and turnkey solutions, simplifying market entry with licensing, payments, and software integrations included.
SOFTSWISS commands a significant share in the iGaming platform provider segment, powering hundreds of online casinos worldwide with a reputation for stability and innovation.
Primary competitors include industry leaders like Playtech, Microgaming, EveryMatrix, and SoftGamings.
Competitive advantages are modular architecture, extensive game provider integration, strong cryptocurrency support, comprehensive CRM tools, and expert managed services.
The platform serves global regions including Europe, Latin America, Africa, and Asia, focusing on regulated and crypto-friendly markets.
Target customers are iGaming operators looking to launch or scale online casinos or sportsbooks with flexible software supporting multiple game providers and payment options.
SOFTSWISS offers white-label casino solutions handling all licensing, payment, and integration aspects for turnkey brand launches.
Pricing models are typically B2B licensing fees, including turnkey packages, white-label subscriptions, and revenue-sharing options depending on service level.
The go-to-market strategy involves promoting platform flexibility, multi-vendor game integration, crypto capabilities, managed services, and marketing tools like referral systems to attract operators.
Distribution relies on direct B2B sales, affiliate platforms, partner integrators, and online presence at major iGaming events.
The platform aggregates over 11,000 games from more than 70 providers in its basic game hub.
Supports slots, table games, live dealer games, jackpots, lottery, and sportsbook betting.
Yes, live dealer game integration is supported via third-party providers.
There is no verified information on VR/AR game support; generally, the platform focuses on traditional and live casino games.
The platform supports marketing campaigns including tournaments and competitions managed via the CRM system.
A proprietary Jackpot Aggregator enables operators to run customized and progressive jackpot campaigns.
Multiplayer gaming functionality is supported in appropriate game types, mainly table games.
Player chat is supported mainly through live dealer interfaces and customer support communication tools.
Private tables functionality depends on integrated live dealer provider features; generally supported.
Side bets support is available depending on game types integrated (e.g., card games).
The platform supports achievement and rewards systems configurable through its CRM marketing automation.
Extensive gamification features like player levels, experience points, and badges can be managed through the platform’s CRM tools.
Operators can personalize player interfaces and experiences through configurable frontend templates and user segmentation.
Different game speed options depend on provider game settings; the platform supports these variations as available.
Auto-play functionality for slot games is supported as per the integrated slot providers.
Players have access to their game history, betting activity, and session details within the platform.
Replay options for disputed situations may be limited and typically rely on session logs and support interventions.
The platform supports multiple currencies including fiat and cryptocurrencies simultaneously.
Real-time currency conversion functionality is supported to facilitate multi-currency gameplay and payments.
Full cryptocurrency gaming support is a core feature, enabling deposits, withdrawals, and ledger management with BTC, LTC, USDT, and others.
Basic blockchain integration for crypto transactions is supported; no extensive blockchain-based gameplay is currently confirmed.
The platform is based on modular, API-driven software architecture suitable for cloud and on-premise deployments.
Supports cloud deployment for scalable, resilient operations.
Compatible with containerization technologies such as Docker and Kubernetes for efficient deployment.
Uses robust databases capable of handling large-scale transactional and player data securely (specific DBMS not publicly detailed).
Supports microservices architecture for modular scalability and maintainability.
Provides comprehensive APIs for game provider integration, payment systems, CRM, and affiliate platforms.
RESTful API support is available for integration with third-party systems.
There is no confirmed data on GraphQL support at this time.
Common data formats such as JSON and XML are supported for data exchange in API integrations.
Supports real-time player data updates and event streaming for dynamic CRM and marketing triggers.
Uses standard protocols including HTTP/HTTPS and WebSocket for real-time game and data communication.
WebSocket is supported for live data transmission applicable to online games and real-time CRM.
Bandwidth requirements vary by game type but the platform is optimized for efficient delivery across broadband and mobile networks.
Supports data caching techniques to improve speed and reduce latency for end users.
Supports Content Delivery Network (CDN) integration for fast game content distribution globally.
Built-in support for load balancing to ensure platform stability and performance under high traffic.
Auto-scaling capabilities are available to handle fluctuating user loads in cloud environments.
Integrated monitoring systems provide real-time platform health, performance, and security insights.
Centralized logging for audit trails, debugging, and security compliance is supported.
Built-in analytics systems offer detailed performance, player behavior, and revenue reports.
Supports A/B testing to optimize marketing campaigns and game features for better player engagement.
Provides sandbox environments for testing integrations and new features before launch.
API versioning is in place to maintain backward compatibility and smooth upgrades.
Provides development tools and SDKs for integration partners to optimize game and system connectivity.
SDKs are available in popular languages like JavaScript and others relevant to web platform integration.
Automated testing is part of the development lifecycle to ensure platform reliability and compliance.
Continuous integration and deployment tools are used to enable efficient software updates and maintenance.
Supports blue-green deployment strategies for seamless updates with minimal downtime.
Rollback mechanisms allow reverting to previous software versions if issues arise post-deployment.
Performance monitoring tools integrated for live tracking of system responsiveness and usage.
Distributed tracing technologies assist in debugging and performance tuning across microservices.
Includes profiling tools to analyze and optimize software performance and resource usage.
Supports hot-swapping components to update parts of the system without full downtime.
Designed to run on standard server hardware with scalable requirements depending on deployment size; supports cloud server environments.
Multi-tenancy is supported, enabling efficient resource sharing for several operators or brands on one platform instance.
Can support thousands of concurrent users concurrently, scalable by deployment architecture.
Supports horizontal scaling to increase capacity by adding more servers or containers.
Optimized for low latency to ensure smooth gameplay and real-time player interaction.
Supports geographic distribution with multi-region deployments for latency reduction and redundancy.
Includes disaster recovery plans with backups and failover capabilities to ensure business continuity.
Provides provably fair mechanisms in integrated games where applicable, especially for crypto casinos.
Allows creation and integration of custom games alongside third-party titles.
Offers white-label game solutions as part of overall white-label casino packages.
Provides tools for promotional campaigns, bonus management, referral programs, and player retention.
Supports seasonal and time-limited content deployment for marketing campaigns.
Enables zero-downtime updates through blue-green deployments and hot-swapping.
Supports configurable Return to Player (RTP) settings per game and jurisdiction requirements.
Slot volatility settings are managed through integrated game provider parameters.
Fully cross-platform with support for desktop, mobile, and tablet via HTML5.
Optimized for different screen sizes and resolutions with responsive design.
Does not support offline mode as games require constant server communication for fairness and compliance.
Integrates games developed on various engines including Unity and Unreal via API.
Full HTML5 support enabling seamless play on modern browsers without plugins.
Extensive third-party integrations including game providers, payment gateways, marketing tools, and CRM platforms.
Integrates with casino management systems for administration and reporting.
Supports all major payment gateways including fiat and crypto payment processors.
Integrates its own advanced CRM system and supports third-party CRM tools integration.
Supports integration with marketing automation platforms and tools like Optimove for real-time personalized campaigns.
Includes an affiliate management system supporting multi-brand referral and commission programs.
Compatible with business intelligence tools for advanced data analytics and reporting.
Provides compliance and regulatory reporting integration to meet licensing authority requirements.
Supports traditional registration with email, plus social login options.
Supports two-factor authentication for enhanced account security.
Built-in KYC systems integrated for identity verification and withdrawal compliance.
Supports automated document verification as part of KYC workflows.
Integrates with third-party age verification systems to prevent underage gambling.
Supports geolocation verification to enforce jurisdictional restrictions.
Includes self-exclusion tools mandatory for responsible gaming compliance.
Allows configuration of deposit and betting limits per player segment.
Supports cooling-off periods enabling players to take breaks from gambling.
Includes player behavior monitoring capabilities to detect problem gambling signs.
Provides alerts on suspicious activities such as fraud or money laundering risks.
Supports VIP program management with tiered rewards and personal manager allocation.
Allows assignment of personal managers to VIP or high-value players.
Advanced player segmentation for targeted marketing and CRM campaigns.
Loyalty systems with points accumulation and redemption features.
Supports issuing personalized bonuses based on player activity and segmentation.
Features a robust Referral System enabling operators to incentivize player acquisition via existing users.
Comprehensive affiliate program capabilities with direct payments and reporting.
Deep integration with internal CRM and external CRM platforms like Optimove.
Supports email marketing campaigns managed directly or through integrated tools.
SMS notification capabilities available for player communication.
Supports push notifications for mobile and web platforms to enhance player engagement.
Includes a complaints handling system for player support and issue resolution.
Provides live chat support for players integrated into the platform or outsourced through managed services.
Multi-level customer support system to handle various types of enquiries and urgency levels.
Offers multilingual customer support and platform interface options.
Supports a knowledge base for self-service and operator FAQs.
Video verification is not explicitly mentioned; usually handled by external KYC providers.
Supports account blocking functionality for security and compliance reasons.
Allows temporary freezing of player accounts upon request or regulatory measures.
Includes standard password recovery mechanisms through email or phone.
Fully compliant with GDPR regulations for user data privacy and processing.
Supports users' right to data deletion in accordance with GDPR.
Provides data export capabilities for user data upon request.
Integrates a wide range of payment systems for fiat and cryptocurrencies.
Supports traditional bank transfer payment methods.
Full crypto payment support including BTC, LTC, USDT, and others.
Supports payments and withdrawals via major e-wallet providers.
Includes mobile payment options for convenient deposits.
Prepaid card payment acceptance is generally supported through gateways.
Enables instant deposit processing.
Scheduled or recurring deposits are not a commonly highlighted feature.
Supports fast withdrawal processing to enhance player satisfaction.
Automated withdrawal processing supported with compliance checks embedded.
Deposit and withdrawal limits configurable per player and regulatory requirements.
Supports multiple currencies including fiat and crypto simultaneously.
Automatic currency conversion enabled for multi-currency support.
Supports simultaneous fiat and cryptocurrency wallets for players.
No verified information on decentralized finance integration.
No confirmed data on cryptocurrency staking features.
No specific escrow system publicly detailed.
No confirmed public details on multi-signature crypto payment support.
Incorporates automated anti-money laundering systems and transaction screening.
Automated transaction screening is implemented for AML compliance.
Integrates sanctions lists for regulatory compliance.
Supports suspicious activity reporting to regulatory authorities.
Includes tax accounting functionalities to assist operator reporting.
Automatic generation and scheduling of operational and compliance reports.
Integrations with local tax systems are supported where required.
Handles transaction fees accounting within financial workflows.
Supports reconciliation of player payments and withdrawals.
Provides chargeback management and dispute resolution processes.
Incorporates fraud detection systems for secure payment processing.
Supports 3D Secure authentication for PCI DSS compliance.
No explicit information on credit risk assessment systems.
No conclusive data on installment payment support.
No information on buy-now-pay-later service integration.
Supports corporate banking services for B2B clients.
Automated refund processing is supported in line with compliance.
Holds security certificates including ISO 27001 and PCI DSS.
Complies with ISO 27001 standards for information security management.
Certified for PCI DSS compliance ensuring secure payment processing.
Fully GDPR compliant with security controls in place.
Holds certifications from gaming commissions and testing labs like GLI and eCOGRA to meet industry standards.
Supports eCOGRA certification for fair and responsible gaming operations.
Games and platform undergo GLI testing for fairness and regulatory compliance.
Certified by iTech Labs for game and platform compliance.
Regular security audits are conducted to maintain system integrity.
Supports periodic penetration testing to identify and fix vulnerabilities.
No public data on a formal bug bounty program.
Employs strong data encryption for information at rest.
Implements encryption for data in transit using TLS protocols.
Uses end-to-end encryption methods for sensitive player data communication.
Applies strict key management procedures to secure encryption keys.
Utilizes hardware security modules for cryptographic key protection.
Integrated intrusion detection systems monitor for threats.
Provides DDoS protection to ensure platform availability.
Uses firewall and Web Application Firewall (WAF) for security.
Implements rate limiting to prevent abuse and attacks.
Continuous security monitoring systems are in place.
Supports Security Information and Event Management system integration.
Automatic alerts for security and operational incidents.
Established procedures for incident response and mitigation.
Comprehensive backup and disaster recovery systems support business continuity.
Employs geographic redundancy with multi-region data centers.
Offers defined Recovery Time Objective and Recovery Point Objective guarantees per SLA.
Business continuity plans integrated into operational management.
Role-based and strict access control systems protect data and operations.
Supports role-based access control to restrict system permissions.
Maintains detailed audit trails for all critical actions and data changes.
Built-in tools provide operators with comprehensive analytics dashboards.
Supports real-time analytics for player behavior and platform performance.
Offers customizable operator dashboards for monitoring and management.
Enables creation of custom reports for compliance and business insights.
Automatic generation and scheduling of operational and compliance reports.
Supports scheduled delivery of reports to relevant stakeholders.
Data can be exported in multiple formats including CSV, XLS, XML.
Provides data mining capabilities to uncover business trends and insights.
Uses predictive analytics to optimize player engagement and revenue.
Machine learning-based analytics are applied for player segmentation and behavior prediction.
Detailed player behavior analytics to assist in CRM and retention strategies.
Supports cohort analysis for marketing and product improvement efforts.
Calculates player lifetime value to support personalized marketing campaigns.
Implements churn prediction models to proactively engage at-risk players.
Tools designed to maximize revenue through targeted marketing and game offerings.
Provides multiple support channels including email, live chat, and phone.
Offers 24/7 technical and operational support services.
Implements multi-level support to manage issues of varying complexity.
Supports remote diagnostics for troubleshooting and issue resolution.
Offers onsite support as necessary depending on client agreements.
Utilizes a ticketing system to track, prioritize, and resolve support requests.
Provides SLAs guaranteeing uptime, performance, and support response times.
Priority support available for critical clients and VIP operators.
Assigns dedicated account and support managers for key clients.
Provides migration assistance to new clients transitioning from other platforms.
