SoftSwiss is a leading iGaming technology company specializing in the development and supply of online casino and sportsbook software solutions, offering comprehensive platforms for operators worldwide with a focus on security, flexibility, and robust cross-platform integration.
Platform provider, software developer, turnkey and white-label B2B iGaming solutions vendor.
The platform is designed to empower online casino and sportsbook operators to quickly launch and efficiently manage multi-vertical gambling operations for global markets, providing seamless integration, compliance, and scalability.
SoftSwiss serves online casino, sportsbook, lottery, poker, bingo, virtual sports, and crypto gaming verticals.
The company operates a B2B model, supplying licensed gambling operators with software, support, and integration services on a partnership or white-label basis.
Unique features include early adoption of cryptocurrency gaming, modular platform flexibility, comprehensive risk and fraud management, cross-platform support, and robust bonus/promo tools.
SOFTSWISS.
The company was established in 2008.
SOFTSWISS is registered in jurisdictions including Malta, Curacao, and Belarus for regulatory compliance and international operations.
Main offices are located in Malta, Poland, Georgia, Belarus, and Serbia, with operational and technical centers distributed regionally.
The provider has been active in the iGaming software market for over 15 years.
The company employs over 1,400 professionals, including developers, engineers, support, and management staff.
The platform supports over 20 languages including English, Spanish, German, French, Russian, Portuguese, and others for wide user coverage.
Comprehensive localization is provided, covering interface language, currency, payment methods, and regulatory adaptation for major global markets.
The company’s mission is to deliver innovative, secure, and reliable iGaming technology that empowers operators to create exceptional gaming experiences worldwide.
SOFTSWISS is a privately owned company, not publicly traded.
The provider has won EGR B2B Awards, SBC Awards, and holds certifications from multiple regulated markets including GLI and MGA.
Participation includes membership in the European Gaming and Betting Association, iGaming European Network, and other industry bodies.
Key milestones include launching the first Bitcoin casino software in 2013, expansion of the sportsbook in 2020, and winning numerous innovation and product awards.
There is no public information regarding imminent IPO or large-scale investment plans; company remains privately owned.
B2B partnership, reseller, and affiliate integration programs are available for casino operators and gaming content providers.
Industry-standard implementations include player exclusion, deposit limits, reality checks, and integration with third-party responsible gaming organizations.
Leading iGaming technology companies typically support remote work, paperless processes, and server efficiency for energy savings, though not all publicly disclose detailed environmental programs.
Training for platform users, operators, and technical partners is standard, usually delivered through online documentation, webinars, and periodic in-person workshops.
Common 5-year strategies include expansion into new regulated markets, increasing cross-platform capabilities, enhanced personalization through AI, and broader cryptocurrency and payment integrations.
Leading providers plan ongoing global expansion, with a focus on regulated markets in Europe, LatAm, Africa, and Asia based on compliance and demand.
Major iGaming providers maintain dedicated R&D divisions focusing on security, new gameplay features, and optimization for emerging platforms and regulations.
Product development reflects trends such as blockchain integration, mobile-first design, cloud native deployment, AI-powered analytics, and live dealer game enhancements.
Support for startups often includes integration partnerships, technology incubators, reduced entry packages, and dedicated launch guidance.
Prominent casino and sportsbook platform providers typically command significant market share in the white-label and turnkey sector, with SoftSwiss recognized as a leader in crypto-enabled platforms.
Main competitors include EveryMatrix, Playtech, Microgaming Quickfire, BetConstruct, Pragmatic Solutions, and Aspire Global.
Key advantages center on crypto–gaming leadership, robust modularity, extensive integrations, regulatory reach, and operational security.
Operations cover Europe, CIS, LatAm, Africa, Asia, and emerging iGaming jurisdictions.
Primary targets are licensed online gaming operators, sportsbook operators, and established casino brands seeking reliable, scalable, and multi-vertical platforms.
White-label solutions are available, enabling quick-to-market launches for casino and sportsbook operators.
The pricing model typically includes setup fees, monthly platform fees, revenue share, and custom packages for white-label or turnkey deployments.
Typical go-to-market strategies include attending major industry expos, digital campaigns, content marketing, and strategic operator partnerships.
Providers maintain global reseller, aggregator, and integration partner networks for platform and content distribution.
The standard package includes more than 12,000 casino titles from multiple integrated game studios.
Supports slots, table games, live dealer, instant games, lottery, bingo, card games, jackpot slots, and more.
Yes, integrated live dealer solutions are supported and available from leading studios.
The platform is compatible with VR/AR game integration, though adoption is limited to select partners and early adopters.
Built-in tools and modules allow operators to run tournaments and competitions for player engagement.
Progressive jackpots are available and can be configured across multiple game types.
Multiplayer functionality is supported for certain table and specialty games.
Player chat is available in some live dealer and multiplayer games where permitted by jurisdiction.
Support for private tables in live and virtual table games can be enabled.
Card games and table games include configurable side-bet features.
Achievement and reward systems are integrated for extended player loyalty and engagement.
Comprehensive gamification is available, including levels, badges, missions, and challenges.
Personalization of the gaming interface is supported for both operator branding and end-user customization.
Variable game speeds (e.g., fast or slow mode) are available for many games.
Auto-play functionality is provided for slot and instant games in line with local regulations.
Players can access full session and transaction history.
Industry-leading providers include replay or hand history for dispute resolution, particularly in card and live games.
Games support a wide range of fiat and cryptocurrencies.
Real-time currency conversion is provided for both balance and in-game transactions.
Full cryptocurrency gaming is supported, including Bitcoin, Ethereum, Litecoin, and others.
Blockchain-based solutions, including provably fair tools and crypto wallets, are integrated for select partners.
The products are based on high-availability iGaming architectures, utilizing cloud platforms, Docker, Kubernetes, and modular microservices.
Cloud deployment is fully supported for scalable and resilient operations.
Compatibility with Docker and Kubernetes for streamlined deployment and orchestration.
Supports traditional SQL (PostgreSQL, MySQL), NoSQL (MongoDB), and cloud-native databases.
The platform employs a modular microservices architecture for performance and reliability.
APIs are available for content, payments, CRM, and system integrations.
RESTful API is supported for seamless system integration.
GraphQL support is emerging in top platforms, often used for modern content management and reporting layers.
JSON and XML are standard for all data exchanges, exports, and integrations.
Real-time game, system, and risk updates are supported across the platform.
Common protocols include HTTPS, WebSocket, TCP/IP, and SFTP for secure communication.
WebSocket is supported for live games and real-time notifications.
Bandwidth requirements scale with game type and session size but are optimized for HTML5 low-latency delivery.
Data caching is used across modules to improve platform responsiveness and reduce latency.
CDNs are integrated to enhance global content delivery and reduce latency.
Fully supported with modern load balancers for uptime and reliability.
Automatic resource scaling is available in cloud or container deployments.
Comprehensive monitoring is in place for system health, transactions, and risk.
Centralized logging is supported for operational visibility and compliance.
Extensive analytics and business intelligence tools are built-in for operators.
Built-in or integrable A/B testing allows product managers to test features and promotions.
Sandbox modes are available for testing new features, games, and integrations.
API version management is handled to ensure backward compatibility and integration stability.
SDKs, documentation, admin panels, and integration tools are provided for partners and operators.
SDKs are available for JavaScript, Java, PHP, .NET, and other popular languages.
Automated test suites are used for quality assurance and deployment reliability.
CI/CD tools are integrated for rapid, reliable deployment cycles.
Blue-green deployment strategies are supported for zero-downtime platform updates.
Rollback features are built into the deployment system for stability.
Integrated performance monitoring covers platform, games, and payments.
Distributed tracing is supported for troubleshooting and infrastructure analytics.
Built-in profiling tools analyze performance at system and application levels.
Some components allow hot-swapping for patches and feature updates without downtime.
No special hardware required; optimized for cloud; physical servers supported as needed.
Multi-tenancy architecture supports multiple brands and operator partitions in the same environment.
The platform is engineered for millions of concurrent users given appropriate scaling.
Full horizontal scaling across modules and services is supported for high-traffic needs.
Low-latency architecture is employed; response times are optimized for real-time gaming.
Deployed servers and CDNs ensure global reach and low latency.
Comprehensive disaster recovery, with automatic failover and regular backups, is a standard feature.
Provably fair algorithms are integrated for crypto and select traditional game types.
The platform supports the development and deployment of custom and branded games.
White-label options are provided for both platform and individual games.
Rich promotional and bonus toolsets are included, supporting free spins, tournaments, and custom offers.
Ability to feature seasonal and time-limited content and campaigns is available.
Platform supports rolling updates and zero-downtime deployment capabilities.
Adjustable RTP (return to player) settings per game are available to operators.
Volatility levels are configurable for slots to appeal to different player types.
Full support for desktop, tablet, and mobile (Android/iOS) from a single codebase.
Games and platform UI dynamically adapt to all standard resolutions and aspect ratios.
Most content is real-time; select instant games may support limited offline play.
Integrations with Unity, HTML5, and third-party engines are supported.
100% HTML5 games for cross-platform and mobile-first compatibility.
Extensive catalog of third-party integrations covering games, payments, data, and marketing.
Casino and operator management systems are integrated or available for seamless workflow.
Wide range of payment provider integrations are available.
CRM solutions can be integrated via open APIs for marketing and player management.
Leading marketing tools, affiliate modules, and campaign managers integrate directly.
Operator affiliate program modules are offered and compatible with popular affiliate systems.
Built-in and third-party business intelligence tool integration is supported.
Automated compliance and regulatory reporting modules are available.
Supports email, mobile, and social sign up for player registration.
Two-factor authentication is available for enhanced player and admin security.
Integrated KYC workflows for identity verification are standard.
Automated document verification is supported for fast onboarding and compliance.
Robust age verification at registration and ongoing compliance checks are provided.
Geolocation checks are available to ensure players access compliant content.
Player self-exclusion and timeout facilities are provided for responsible gaming.
Operators can set configurable deposit, session, and betting limits per user.
Cooling-off and time-out features are available in line with responsible gambling standards.
The system includes player behavior analytics for risk and responsible gaming.
Real-time alerts for suspicious betting and account activity are standard.
Advanced VIP programs and player segmentation tools are included.
Tools to assign dedicated account or VIP managers are supported for high-value players.
Platform supports sophisticated segmentation based on behavior, spend, and preferences.
Loyalty point accumulation and customizable schemes are integrated.
Personalized bonuses based on risk, behavior, or preferences are offered.
Referral programs are available to incentivize organic player acquisition.
Comprehensive affiliate platform and integrations support B2B partner growth.
Multi-CRM system compatibility for operator marketing and management is available.
Integrated email marketing tools and campaign automation are supported.
SMS communication and marketing notification tools are included.
Platform supports web and mobile push notifications for operators.
Players can submit complaints and support requests through integrated helpdesk systems.
24/7 live chat operator support for players and operators is standard.
Escalated, multi-tier support for partners and high-value clients is available.
Client and end-user support in multiple languages, matching the product’s wide regional coverage.
Operator and user knowledge bases are provided for self-help and technical guidance.
Some solutions integrate video verification for high-risk transactions or compliance.
Account blocking and player exclusion features are available for compliance and fraud.
Temporary account freezing options can be applied automatically or by player request.
Automated password recovery and reset tools are standard on all platforms.
GDPR compliance for user data handling, consent, and privacy is strictly followed.
Players have the right to request deletion of personal data per GDPR requirements.
User data export requests are processed in accordance with regulatory standards.
Comprehensive integration with bank, credit card, e-wallet, and crypto payment providers.
Bank transfer options are available for deposits and withdrawals.
Cryptocurrency payment processing is fully supported for major digital coins.
Popular e-wallet integrations like Skrill, Neteller, ecoPayz are standard.
Mobile payment processors and wallets are supported as deposit methods.
Support for prepaid card top-ups (e.g., Paysafecard) is available.
Instant deposit processing via payment processors and crypto is integrated.
Scheduled or recurring deposit support can be configured for player convenience.
Rapid withdrawal processing, including automatic options for approved users, is offered.
Automated withdrawal workflows with compliance and AML screening are provided.
Operators can configure deposit and withdrawal limits at account or jurisdictional level.
Multi-currency wallets and transaction support optimize international reach.
Real-time conversion for both fiat and crypto currencies is available.
Simultaneous fiat and crypto support allows players to manage both wallet types.
DeFi integrations are emerging for select payment and staking features within the platform.
Cryptocurrency staking support is available in line with new DeFi gaming trends.
Escrow for large B2B transactions is available via custom integration or upon request.
Crypto payments can use multi-signature protocols for added security.
Automated AML checks and monitoring are integrated for all transactions.
Real-time transaction screening for fraud and compliance is employed.
Screening against global sanctions lists is built into payments and account onboarding.
Operators are enabled to generate and file suspicious activity reports required by regulators.
Tax reporting and automated accounting for jurisdictions with iGaming levies is provided.
Auto-generation of performance, player, and compliance reports is included.
Tax compliance modules are available; custom integrations supported per jurisdiction.
Transaction, platform, and payment fee accounting is supported within all financial modules.
Automated reconciliation tools for operator accounts are integrated for accounting.
Chargeback handling and dispute resolution tools are available for payment processors.
Payment fraud detection systems leverage rules engines and machine learning.
3D Secure verification is supported for card payments to enhance security.
Credit risk is assessed using automated tools and third-party data for payments.
Some platforms now allow installment or recurring payment configurations for players.
Buy-now-pay-later (BNPL) support is emerging and may be included upon operator request.
B2B banking features for operators include settlement, multi-currency accounts, and payment reconciliation.
Automatic refund processes are integrated for failed deposits or operator-initiated refunds.
Platforms hold SSL/TLS encryption and may display eCOGRA, MGA, GLI, and other security seals.
ISO/IEC 27001 certification for information security management is held or pursued by major providers.
PCI DSS certification is supported for secure card storage and payments.
GDPR-compliant data handling, processing, and technical safeguards are standard.
Certifications and licenses from MGA, Curacao, Kahnawake, and local national authorities, with more available as markets require.
eCOGRA certification may be held for fairness and responsible gaming standards.
GLI (Gaming Laboratories International) certification is held for platform compliance in regulated markets.
iTech Labs or similar independent test certifications may be held for RNG and game fairness.
Regular security audits and PEN tests are conducted by internal and third-party specialists.
Penetration testing protocols are in place to address security vulnerabilities.
Bug bounty programs or responsible disclosure policies are becoming more common for ongoing security.
Data is encrypted at rest across platform databases and file storage for security.
Encryption is enforced for all data in transit using SSL/TLS and VPNs.
End-to-end encryption is used for sensitive transactions and player authentication.
Secure key management systems and HSMs are employed to manage encryption keys.
Hardware security modules are supported for secure credential and key storage.
Automated monitoring and intrusion detection systems are built into core infrastructure.
DDoS mitigation services and network level protections shield against attacks.
Web application firewalls and layered network firewalls protect all production systems.
Rate limiting is used across APIs to prevent abuse and denial of service.
Security monitoring covers infrastructure, payments, user behavior, and compliance.
SIEM (Security Information and Event Management) integration for compliance and analysis is standard.
Real-time incident and breach alerting systems are in place for fast response.
Well-defined incident response protocols and runbooks support rapid recovery.
Automated backups and tested disaster recovery routines are standard platform features.
Multi-region deployment and failover for platform continuity.
RTO (Recovery Time Objective) and RPO (Recovery Point Objective) guarantees are offered per SLA.
Business continuity and disaster mitigation planning are standard for regulated providers.
Strong access control mechanisms restrict and audit platform access.
Role-based access control is implemented for admin and partner operations.
Full audit trails for sensitive and regulatory functions are maintained and accessible.
Built-in analytical dashboards and reporting systems provide actionable insights.
Real-time dashboards and analytics engines support operational monitoring and player insights.
Customizable dashboards are provided for operators and managers.
Custom report generation tools are available for operators.
Auto-generation of performance, player, and compliance reports is included.
Automated scheduling of operational, regulatory, and financial reports is supported.
Reports and exports can be generated in CSV, XLS, PDF, XML, and JSON.
Data mining tools for segmentation, behavior, and marketing analytics are integrated.
Predictive analytics inform marketing, risk, and personalization.
Machine learning tools are used for fraud detection and personalized gaming offers.
Player behavior, value, and churn analytics are built into dashboards.
Cohort analysis tools help operators optimize marketing and retention.
Lifetime value (LTV) metrics are calculated for each player and segment.
Predictive churn models flag at-risk players for retention campaigns.
Revenue optimization tools leverage analytics for bonus targeting, pricing, and player engagement.
Technical support is provided via live chat, email/ticketing, and phone hotlines.
24/7 multilingual technical support is available for operators and partners.
Tiered (Level 1/2/3) support structure for rapid issue resolution.
Remote diagnostics and technical troubleshooting are supported through secure access.
Onsite support may be provided for major partners, launches, or regulatory reviews.
Full-featured support ticketing systems are integrated for all partners.
Service Level Agreements (SLAs) define uptime, response, and fix guarantees.
Priority and dedicated account support available for large operators or incidents.
Dedicated account and technical managers for key partners.
Guided migration and onboarding assistance are standard for new operator partners.
