SOFTSWISS is a leading B2B iGaming software provider specializing in online casino and sportsbook software solutions. It offers a high-performance platform and extensive services tailored to operators, combining innovative technology with a strong focus on player protection and responsible gaming.
SOFTSWISS operates primarily as a software developer and platform provider, delivering modular casino platforms, sportsbook solutions, and integrated iGaming services.
The primary purpose of SOFTSWISS products is to empower online iGaming operators with comprehensive, reliable, and scalable software solutions to effectively manage casino and sports betting businesses, with a strong focus on player safety and compliance.
SOFTSWISS serves multiple gambling verticals including online casino, sportsbook, and cryptocurrency betting.
SOFTSWISS employs a B2B business model, providing software solutions and managed services to operators rather than offering direct consumer-facing gambling products.
SOFTSWISS is unique for its advanced risk-scoring AI-driven responsible gaming tools, comprehensive managed services including VIP and anti-fraud support, multi-provider integration with a single API, and a focus on cryptocurrency casino business readiness.
SOFTSWISS
SOFTSWISS was founded in 2008.
The company is registered primarily in Europe, including Malta, adhering to regulatory requirements of major licensing jurisdictions.
SOFTSWISS has primary office locations in Europe, including Malta and Belarus, with regional presence targeting key iGaming hubs.
SOFTSWISS has been active on the market for over 15 years.
The development team size is estimated to be substantial, likely hundreds of employees, supported by specialized departments such as Anti-Fraud and Managed Services.
The SOFTSWISS platform supports multiple languages across its interfaces, catering to global operators and players.
SOFTSWISS offers strong regional localization capabilities including multilingual support, currency integration, and compliance with regional gambling regulations.
SOFTSWISS' mission centers on prioritizing player safety and operator success by delivering innovative, responsible, and high-quality iGaming solutions based on the "players come first" principle.
SOFTSWISS is privately owned.
SOFTSWISS has received awards including the Responsible Gaming Award at SiGMA Africa 2024 and holds certifications relevant to iGaming compliance such as GLI and iTech Labs testing.
The company participates in various professional gambling industry associations, contributing actively to safer gambling and regulatory compliance initiatives.
Key milestones include the launch of a unique AI-driven responsible gambling risk scoring system, integration of 300+ game providers under one API, and the establishment of comprehensive Managed Services for operators.
No publicly available information indicates SOFTSWISS has current plans for an IPO or major investment attraction.
SOFTSWISS offers partner programs for integrators, including managed services, affiliate management platforms, and white-label solutions.
SOFTSWISS supports responsible gambling by providing AI-driven player risk scoring, self-exclusion tools, deposit limits, session reminders, player behavior monitoring, and collaboration with support organizations.
There is no specific data on environmental standards; generally, iGaming software firms strive for efficient, cloud-based infrastructure to reduce environmental impact.
SOFTSWISS provides specialized training and certification programs for employees, including rigorous courses on social responsibility, effective communication, and anti-fraud measures to reinforce responsible gambling.
The product development strategy focuses on AI enhancement, expanding responsible gaming tools, scaling cloud and microservice architectures, and integrating new technologies such as blockchain and advanced player analytics.
SOFTSWISS plans continued expansion into regulated markets worldwide, leveraging its compliance expertise and localization capabilities for emerging iGaming jurisdictions.
SOFTSWISS maintains active research and development teams focused on AI-driven responsible gambling tools, platform scalability, and integration of cutting-edge gaming technologies.
The company incorporates trends such as AI for risk scoring and fraud detection, real-time player behavior analytics, cloud deployment, and scalable microservices architecture.
No explicit information on startup support; industry-standard practice includes offering scalable B2B integration options and managed services that benefit new operators.
SOFTSWISS holds a significant share in the online casino and sportsbook software market, especially recognized for its integration of numerous game providers and cryptocurrency casino readiness.
Primary competitors include other iGaming platform providers and casino software developers such as Playtech, Microgaming, Pragmatic Play, and Evolution Gaming.
Competitive advantages include a highly scalable modular platform, extensive game provider integrations, innovative AI-driven responsible gambling tools, and superior managed services.
SOFTSWISS currently serves Europe, Latin America, Africa, and expanding regulated iGaming markets globally.
Target customers are online casino and sportsbook operators seeking turnkey or customizable platforms with strong compliance, player management, and multi-currency support.
SOFTSWISS offers white-label casino solutions allowing operators to launch quickly under their own branding with full platform and game support.
Pricing is typically based on B2B licensing agreements, with options including revenue share, fixed fees, or hybrid models tailored per client.
SOFTSWISS markets through industry collaborations, participation in global iGaming events, emphasizing innovation and responsible gaming practices to attract operator clients.
Distribution is primarily direct B2B via sales teams; indirect channels include partnerships and integration with affiliates and reseller networks.
The basic game package includes access to a portfolio of hundreds of games aggregated from 300+ providers.
Supported game types include video slots, table games, sportsbook, live dealer games, and crypto-centric games.
SOFTSWISS supports live dealer functionality through integrated third-party providers.
There is no verified specific support for VR/AR games.
The platform supports organized tournaments and competition features to engage players.
SOFTSWISS offers a proprietary Jackpot Aggregator enabling customized progressive jackpot campaigns.
Multiplayer gaming features are generally supported where applicable in certain games.
Player chat functionality is typically supported through integrated live dealer solutions or third-party services.
Private table functionality is dependent on the game provider integrations; commonly supported in certain live dealer settings.
Side bets in card games are supported where offered by integrated game providers.
Achievement and reward systems are included as part of gamification efforts.
The platform supports gamification elements like levels, experience points, and badges to enhance player retention.
SOFTSWISS allows gaming interface personalization through customizable UI modules and localization.
Different game speed settings are generally controlled by game providers.
Auto-play functionality is supported on slots to facilitate smoother player experience.
Game history features are supported to allow players to review past sessions.
Replay functionality for disputed situations is not specifically verified but is commonly implemented under iGaming best practices.
Multiple currencies, including fiat and cryptocurrencies, are supported.
Real-time currency conversion features are available to facilitate seamless multi-currency play.
SOFTSWISS has extensive support for cryptocurrency gaming, including crypto payment integration and wallets.
Direct blockchain technology integration for gaming or payments is in development focus but not explicitly confirmed as deployed.
The products are based on modular, scalable platforms supporting cloud, microservices, and API-driven integration.
SOFTSWISS supports cloud deployment for scalability and reliability.
Compatibility with container technologies like Docker and Kubernetes is supported as part of modern development infrastructure.
SOFTSWISS supports standard enterprise databases suitable for large-scale data management.
The platform architecture includes microservices to enable scalability and modular feature updates.
Comprehensive APIs are provided for integration with games, payment providers, CRM, and third-party services.
RESTful API support is standard for SOFTSWISS platform integrations.
There is no specific verified information on GraphQL support.
Supported data formats for exchange typically include JSON and XML.
Real-time update capabilities are included for player states, game results, and platform monitoring.
The platform uses modern communication protocols including HTTP/HTTPS and WebSockets for live data transfer.
WebSocket support is implemented for online games requiring real-time interaction.
Bandwidth requirements are optimized for internet-based gaming, balancing performance and quality.
Data caching mechanisms are utilized to improve performance and reduce latency.
Content Delivery Network (CDN) support is used for efficient game content delivery globally.
Load balancing is incorporated to ensure platform availability and high performance.
Automatic scaling capabilities are implemented to handle variable player load.
Integrated monitoring systems oversee platform health, security, and performance.
Centralized logging supports operational troubleshooting and compliance auditing.
Advanced analytics tools are built into the platform for player behavior and operational insights.
A/B testing capabilities are available to optimize player engagement and interface options.
Sandbox environments are provided for safe testing and integration development.
API versioning is supported to ensure backward compatibility during updates.
SOFTSWISS provides various development tools including SDKs, detailed documentation, and testing environments.
SDKs are available for common programming languages including JavaScript, Python, and others typical for iGaming integration.
Automated testing frameworks support quality assurance for platform components and game integrations.
Continuous integration and deployment tools are employed to streamline development workflows.
Blue-green deployment methods are used to minimize downtime during updates.
Rollback capabilities are implemented to revert updates in case of issues.
Performance monitoring systems track latency, uptime, and user experience metrics.
Distributed tracing tools are used to diagnose complex issues across microservices.
Built-in profiling tools support performance optimization and debugging.
Hot-swapping of certain software components is supported for seamless updates.
Hardware requirements vary depending on deployment but generally align with standard high-availability server specifications.
Multi-tenancy support allows multiple operators to run on the same platform instance.
The system is designed to support tens of thousands of concurrent users, scaling as needed.
Horizontal scaling is fully supported for load distribution and capacity expansion.
Low-latency operation is prioritized to provide smooth gaming experience, especially for live and sportsbook products.
SOFTSWISS supports distributed deployment across geographical regions for redundancy and compliance.
Comprehensive disaster recovery plans and systems are in place to ensure business continuity.
Provably fair algorithms support is an industry standard; SOFTSWISS games and integrations adhere to fair gaming certifications.
Custom game creation ability is supported via API and platform flexibility.
White-label solutions for games and platform are offered to operators.
Tools for creating promotional campaigns, bonuses, and bonuses management are integrated.
Seasonal content support is available to engage players with thematic events.
The platform supports zero-downtime updates for continuous operation.
Different RTP settings can be configured depending on game provider specifications.
Slot volatility settings are managed by game providers but supported within the platform.
Cross-platform gaming support is extensive, including desktop, mobile, and tablet.
Games and interfaces are optimized to adapt to various screen sizes and resolutions.
Offline mode support is generally not applicable due to the online nature of the platform.
Integration with common game engines like Unity is supported to enable diverse game offerings.
Full HTML5 support for games ensures compatibility across devices and browsers.
Wide third-party integrations are available including payment providers, game vendors, fraud prevention, and CRM systems.
Integration with casino management systems is supported for operational control.
Multiple payment gateway integrations are available, covering fiat, crypto, and e-wallets.
CRM system integration is provided to enhance player management and marketing.
Marketing tools such as bonus management, notifications, and loyalty programs are integrated.
Affiliate system integrations are available to support referral and partner programs.
Business intelligence tools are integrated to provide data insights and operational metrics.
Compliance and regulatory reporting integrations automate submission to licensing authorities.
User registration supports traditional signup, social login, and identity verification steps.
Two-factor authentication is supported for secure player login.
An integrated Know Your Customer (KYC) system verifies player identity as part of compliance.
Automated document verification is utilized to speed up identity checks.
Age verification systems are integrated to enforce legal gambling age.
Geolocation verification is employed to restrict access based on jurisdiction.
Player self-exclusion tools are a core part of the responsible gaming suite.
Deposit and betting limits are supported and configurable per player or group.
Cooling-off periods are available as part of responsible gaming measures.
Player behavior monitoring identifies risk patterns and flags for intervention.
Alerts for suspicious activity support fraud prevention and responsible gaming.
VIP program support exists to manage high-value player engagement.
Personal managers can be assigned to VIP players for tailored service.
Player segmentation tools enable targeted marketing and risk management.
Loyalty point systems and rewards are integrated to boost retention.
Personalized bonuses support adaptive marketing strategies.
Referral system integrations allow tracking and rewarding of player referrals.
Comprehensive affiliate program support helps operators manage partners.
Full CRM system integration enhances marketing and customer care.
Email marketing capabilities are part of integrated marketing tools.
SMS notification support is included for player communication.
Push notifications are available for real-time player engagement.
Integrated complaints and support ticket systems manage player issues.
Live chat support is offered for player assistance.
Multi-level support structures ensure effective issue resolution.
Support is provided in multiple languages for global operators.
Knowledge base and self-service portals enhance player and operator experience.
Video verification is not explicitly confirmed as standard but may be used by some clients.
Systems exist to block accounts under suspicious or problem gambling conditions.
Temporary freezing of accounts is supported for responsible gaming interventions.
Password recovery systems are implemented for user account management.
SOFTSWISS complies fully with GDPR regulations for data protection.
Player rights to data deletion are respected under privacy regulations.
User data export options are available for compliance and transparency.
Integrates a broad range of payment systems covering fiat, crypto, e-wallets, and traditional banking.
Bank transfer options are included in payment methods.
Extensive support for cryptocurrency payments is provided.
E-wallet integration is standard for fast deposits and withdrawals.
Mobile payment methods are supported through various gateways.
Prepaid card systems are supported within payment integrations.
Instant deposit processing is available to enhance player experience.
Scheduled or delayed deposit features may be configurable depending on operator preferences.
Fast withdrawal systems are supported to improve player satisfaction.
Automated withdrawal processing helps streamline transactions.
Configurable deposit and withdrawal limits ensure compliance with responsible gambling.
Multi-currency support encompasses a variety of fiat currencies and cryptocurrencies.
Automatic currency conversion is available to facilitate multi-currency accounts.
Simultaneous support of fiat and cryptocurrency is enabled on the platform.
There is no verified information on integration with DeFi protocols.
Support for cryptocurrency staking features is not explicitly confirmed.
Escrow systems for large transactions are not specifically mentioned.
Multi-signature support for crypto payments is not specifically confirmed for SOFTSWISS.
Anti-money laundering systems are integrated tightly with KYC and fraud prevention.
Automatic transaction screening tools help detect suspicious or high-risk payments.
Integration of sanctions and PEP lists is part of compliance procedures.
Suspicious activity reporting is supported for regulatory compliance.
Tax accounting functions are supported to align with operator jurisdictional requirements.
Automatic report generation automates regular compliance and analytics reporting.
Tax systems integration is aligned with operator needs.
Transaction fee accounting is incorporated as part of payment processing systems.
Payment reconciliation features are integrated to maintain financial accuracy.
Systems to manage and contest chargebacks are supported.
Fraud detection systems for payments protect against financial crime.
3D Secure authentication is supported for enhanced transaction security.
Credit risk assessment tools may be available as part of player risk profiling.
There is no publicly verified information about installment payments.
Buy-now-pay-later services integration is not confirmed.
Corporate banking support is likely utilized for B2B transaction management.
Automated refund systems may be supported as part of player transaction management.
SOFTSWISS holds multiple security certifications relevant to iGaming and data protection.
ISO 27001 compliance is supported to ensure information security management.
PCI DSS certification is maintained for secure payment handling.
GDPR compliance is fully supported in data protection practices.
Certifications from gambling commissions are held according to operational licenses.
eCOGRA certification support is maintained to verify fair and responsible gaming.
GLI testing for games and platforms is conducted to ensure fairness and compliance.
iTech Labs certification is part of the compliance framework.
Regular security audits are performed to identify and resolve vulnerabilities.
Penetration testing exercises are conducted routinely to enhance platform security.
There is no publicly verified bug bounty program disclosed.
Data encryption at rest is employed to protect stored player and operator data.
Data in transit is encrypted to safeguard communications.
End-to-end encryption is likely implemented for sensitive data exchanges.
Secure key management systems support encryption and data protection.
Hardware Security Module (HSM) support may be part of encryption solutions.
Intrusion detection systems monitor and alert on unauthorized activities.
Distributed denial-of-service protection is implemented to maintain platform uptime.
Firewall and Web Application Firewall (WAF) protections secure the infrastructure.
Rate limiting mechanisms prevent abuse and maintain service quality.
Continuous security monitoring systems oversee platform operations.
Security Information and Event Management integration supports threat detection and response.
Automatic alerts notify teams of security or operational incidents.
Established incident response procedures are in place to quickly address issues.
Backup and disaster recovery systems ensure data integrity and business continuity.
Geographic redundancy is implemented to enhance resilience and compliance.
Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees are aligned with industry standards.
Business continuity planning supports uninterrupted services.
Robust access control systems manage user permissions and protect data.
Role-based access controls limit system privileges appropriately.
Complete audit trails log all critical actions for security and compliance.
Built-in analytics tools deliver insights on player behavior and operational metrics.
Real-time analytics capabilities enable prompt decision-making and monitoring.
Comprehensive operator dashboards provide management and reporting functionalities.
Custom report generation supports tailored data views.
Automatic report generation automates regular compliance and analytics reporting.
Scheduled reporting capabilities facilitate routine data delivery.
Data export is supported in common formats such as CSV, JSON, and XML.
Data mining tools help identify patterns and optimize operations.
Predictive analytics capabilities improve risk management and player retention.
Machine learning techniques are used to enhance analytics and risk detection.
Player behavior analytics are integral to responsible gaming and marketing.
Cohort analysis supports player segmentation and lifecycle management.
Lifetime value calculations help operators optimize player profitability.
Churn prediction models assist in retention strategy development.
Tools exist to aid operators in maximizing revenue through marketing and risk controls.
Technical support is available through multiple channels including email, chat, and phone.
SOFTSWISS offers 24/7 technical support.
Multi-level support systems ensure efficient resolution escalation.
Remote diagnostics capabilities facilitate prompt issue identification.
On-site support availability depends on operator agreements and regional presence.
A ticketing system is used for structured technical and customer support.
Service Level Agreements (SLAs) provide guaranteed uptime and response times.
Priority support is offered for critical clients.
Dedicated support managers are assigned to key operators.
Migration assistance is provided to help operators transition platforms smoothly.
