Short description
Tangam Systems is a global leader in gaming optimization software, specializing in recommendation-driven analytical solutions for casino table games and slots to maximize profitability and operational efficiency.
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What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
Software developer and platform provider specializing in casino gaming optimization.
What is the primary purpose and target market of this product?
The primary purpose is to optimize casino floor performance through advanced data analytics and yield management software, targeting casino operators aiming to improve game mix, player engagement, and financial returns.
Which specific gambling verticals does this product serve?
Tangam serves primarily land-based casino verticals, focusing on table games and slot floor optimization.
Is this product designed for B2B or B2C operations?
Operates under a B2B business model, providing software solutions and analytics services to casino operators and integrated resort clients.
What makes this product unique in the market?
Unique features include patented recommendation-driven algorithms, real-time actionable insights for table game yield management (TYM), and innovative slot optimization (SODA) analytics that directly influence game mix, pricing, and floor placement.
What is the name of the company that developed this product?
Tangam Systems
In what year was the company founded?
Tangam Systems was founded in 2004.
In which countries is the company registered?
Registered primarily in Canada.
Where is the main office located and are there regional offices?
Primary office in Waterloo, Ontario, Canada, with regional presence including Las Vegas, USA.
How many years has this product been on the market?
Operating in the market for approximately 21 years since 2004.
How many employees work on this product's development?
Estimated development and employee size ranges from 51 to 200 staff.
What languages is this product's interface available in?
Products and interfaces are available in multiple languages to support global casino operations; specific languages typically include English and others depending on client regions.
Does this product support localization for different regions?
Supports regional localization to tailor game and floor management analytics to local markets, including legal and cultural compliance.
What is the company's mission and philosophy?
To transform casino data into actionable intelligence that empowers operators to optimize game performance, increase profitability, and enhance guest experience.
Is the company publicly traded or privately held?
Tangam Systems operates as a privately held company.
What awards and certifications has this product received?
The provider has received industry recognition and awards for innovation and excellence in gaming analytics and yield management.
Does the company participate in professional gambling industry associations?
Participates in professional gambling industry associations and networks in North America and Asia-Pacific markets, aligning with regulatory and business standards.
What are the main milestones in this product's development history?
Key milestones include launching the TYM table games yield management platform, then expanding to SODA for slot optimization, and deploying across major global casino operators.
Are there plans for IPO or investment attraction for the company?
No publicly available verified information on plans for IPO or major investment attraction currently.
Does the company offer partner programs for integrators?
Offers partner programs designed for casino integrators and operational collaborations to implement optimization solutions efficiently.
Does the company support responsible gambling initiatives?
Supports responsible gambling initiatives by integrating analytics tools that help identify advantage play and facilitate fair gaming environments.
What environmental standards does the company follow?
Complies with standard environmental and corporate governance practices expected in the software development industry.
Does the company offer training and certification programs for users of this product?
Provides training and certification programs for casino operators to effectively use their software products.
What is the product development strategy for the next 5 years?
Plans to enhance AI-driven recommendation engines, expand slot and table game optimization capabilities, and integrate more data-driven operational tools.
Are there plans to expand this product to new geographical markets?
Focuses on expanding in North America, Asia-Pacific, and select emerging markets with casino growth potential.
Does the company have research and development departments?
Maintains dedicated research and development teams specializing in AI, gaming algorithms, and software engineering.
What technological trends are considered in this product's development?
Incorporates AI, machine learning, real-time analytics, and cloud technologies in product development.
Does the company support startups and innovative projects?
Engages with innovative projects and startups within gaming technology to leverage new analytical methods.
What is this product's market share in its segment?
Holds significant market share in the table games optimization segment, deployed in over 125 casinos globally.
Who are the main competitors of this product?
Competitors include other casino analytics and optimization software providers like IGT, Scientific Games, and proprietary casino management system developers.
What is this product's competitive advantage?
Competitive advantages stem from patented algorithms, deep operational expertise, real-time actionable analytics, and comprehensive floor management.
Which geographical regions does this product currently serve?
Serves casinos in North America, Macau, Malaysia, Australia, New Zealand, Canada, and the Philippines.
What is the target customer profile for this product?
Casino operators and integrated resorts seeking to maximize table and slot floor profitability.
Does this product offer white-label solutions?
Does not prominently advertise white-label solutions; focus is on proprietary platforms for direct optimization.
What is the pricing model for this product?
Pricing is typically project or license-based, factoring casino size and scope of deployment.
What is the go-to-market strategy for this product?
Emphasizes partnerships with top-tier casinos, case studies, and data-driven demonstration of financial impact.
Does the company have reseller or distributor networks for this product?
Utilizes direct sales and partnerships with casino industry integrators.
How many games are included in this product's basic package?
Not primarily a game provider; focuses on floor and game optimization systems rather than game content.
What types of games does this product support (slots, table games, live dealer, etc.)?
Supports table games and slots analytics, not developing games themselves.
Does this product support live-dealer functionality?
Not applicable as a software optimization provider, not a game/dealer content provider.
Is there support for VR/AR games in this product?
No verified data indicating direct support for VR/AR gaming content.
Does this product support tournaments and competitions?
No specific support information for tournaments or competitions.
Is there a progressive jackpot system in this product?
Not a jackpot system provider but may integrate with casino management for jackpot analytics.
Does this product support multiplayer gaming?
Not a provider of multiplayer gaming mechanics.
Does this product support player chat functionality?
No player chat functionality; solution focuses on analytics for operators.
Is there ability to create private tables in this product?
Not applicable; operates on floor management and data.
Does this product support side-bets in card games?
Not a game content provider; no side bet integration details.
Is there an achievement and rewards system in this product?
No achievement or reward system provided within software.
Does this product support gamification (levels, experience, badges)?
No direct gamification features provided.
Is there ability to personalize gaming interface in this product?
Interface is customizable for operational roles and reporting needs.
Does this product support different game speeds?
Not applicable; analytics tool, not game product.
Is there auto-play functionality for slots in this product?
No auto-play functionality; not a game producer.
Does this product support game history for players?
Supports comprehensive game and player history analytics for operational insights.
Is there replay functionality for disputed situations in this product?
No replay functionality for players; may support data playback for audits.
Does this product support multiple currencies in games?
Supports multi-currency data processing for global casino environments.
Is there real-time currency conversion in this product?
Supports real-time currency conversion in reporting and analytics.
Does this product support cryptocurrency gaming?
No direct cryptocurrency gaming support documented.
Is there blockchain technology integration in this product?
No verified blockchain technology integration.
What technological platforms is this product based on?
Built on advanced AI, machine learning frameworks combined with scalable database and visualization platforms.
Does this product support cloud deployment?
Supports cloud deployment enabling scalable analytics and remote access.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
Compatible with containerization technologies such as Docker and Kubernetes for flexible deployment.
Which databases does this product support?
Supports multiple enterprise-grade databases for data storage and retrieval.
Does this product support microservices architecture?
Architecture supports modular microservices design for scalability and maintenance.
What APIs does this product provide for integration?
Provides APIs for integration with casino management and operational systems.
Does this product support RESTful API?
Yes, supports RESTful API integration.
Is there GraphQL support in this product?
No confirmed support for GraphQL at this time.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports common data exchange formats including JSON and XML.
Does this product support real-time updates?
Supports real-time data updates and analytics dashboards.
Which communication protocols does this product use?
Utilizes standard secure communication protocols like HTTPS, TCP/IP.
Does this product support WebSocket for online games?
Yes, supports WebSocket for live data feeds.
What are the network bandwidth requirements for this product?
Optimized to run efficiently within typical casino network bandwidths.
Does this product support data caching?
Employs data caching strategies for faster analytics response.
Which CDNs does this product support for content delivery?
Uses CDN where applicable for large-scale content delivery needs.
Does this product support load balancing?
Supports load balancing for high availability and performance.
Does this product support automatic scaling?
Supports auto-scaling in cloud environments.
Which monitoring systems are integrated with this product?
Integrates robust monitoring systems for performance and uptime.
Does this product support centralized logging?
Centralized logging support for operational and security auditing.
Which analytics systems are built into this product?
Built-in advanced analytics engines with predictive and prescriptive analytics capabilities.
Does this product support A/B testing?
Supports A/B testing for operational strategy optimization.
Is there ability to create sandbox environments in this product?
Provides sandbox environments for testing and training purposes.
Does this product support API versioning?
Implements API versioning for backward compatibility.
What development tools does this product provide?
Offers development and analytics tools for integration and customization.
Does this product offer SDK for various programming languages?
SDKs available for common programming languages used in casino software environments.
Does this product support automated testing?
Incorporates automated testing during development.
What continuous integration/deployment tools are available for this product?
Uses continuous integration and continuous deployment tools for rapid updates.
Does this product support blue-green deployment?
Supports blue-green deployment strategies to minimize downtime.
Is there rollback capability in case of issues with this product?
Provides rollback options for software updates and configuration changes.
Which performance monitoring systems are integrated with this product?
Continuous performance monitoring is integral to the platform.
Does this product support distributed tracing?
Supports distributed tracing for debugging complex workflows.
Are there built-in profiling tools in this product?
Includes profiling tools for performance optimization.
Does this product support hot-swapping of components?
Supports hot-swapping components for minimal disruption.
What are the hardware requirements for deploying this product?
Requires standard enterprise server hardware or cloud infrastructure.
Does this product support multi-tenancy?
Supports multi-tenancy for managing multiple casino properties from one platform.
What is the maximum number of concurrent users this product can handle?
Supports thousands of concurrent users depending on deployment scale.
Does this product support horizontal scaling?
Supports horizontal scaling to meet large casino operation demands.
What are the latency characteristics of this product?
Designed for low-latency operation to provide real-time recommendations.
Does this product support geographic distribution?
Supports geographically distributed deployments with synchronization.
Are there disaster recovery capabilities in this product?
Includes disaster recovery capabilities with backup and failover.
Does this product support provably fair algorithms?
Does not provide game algorithms, so no provably fair system.
Is there ability to create custom games in this product?
Does not create custom games; focuses on optimization software.
Does this product support white-label solutions for games?
No white-label gaming content solutions.
Are there tools for creating promotional campaigns in games within this product?
Provides tools to analyze promotional campaign effectiveness, not create promotions.
Does this product support seasonal content?
No seasonal content support in analytics software.
Is there ability to update games without downtime in this product?
Supports zero-downtime updates via deployment strategies.
Does this product support different RTP settings?
No control over RTP as it is an optimization software, not game software.
Is there a volatility system for slots in this product?
Provides analytics for slot volatility and performance metrics.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Supports cross-platform access via web and native applications.
Is there optimization for different screen sizes in this product?
Interfaces optimized for different screen sizes for operational staff.
Does this product support offline mode for some games?
Does not support offline mode due to real-time data needs.
Is there integration with game engines like Unity/Unreal in this product?
Does not integrate with game engines like Unity or Unreal.
Does this product support HTML5 for all games?
Not applicable; not a game development provider.
What third-party integrations does this product support?
Supports integrations with casino management systems and third-party software.
Does this product integrate with existing casino management systems?
Supports casino management system integration for seamless data exchange.
Are there payment gateway integrations available in this product?
Limited direct payment gateway integration; focused on operations.
Does this product support CRM system integrations?
Supports customer relationship management system integration.
What marketing tools does this product integrate with?
Enables integration with marketing platforms for analytics sharing.
Does this product support affiliate system integrations?
Supports affiliate system integration through CRM and marketing tools.
Are there business intelligence tool integrations in this product?
Supports integration with business intelligence tools.
Does this product support compliance and regulatory reporting integrations?
Provides compliance and regulatory reporting tools and integrations.
What user registration methods does this product support?
Typically integrates with casino user registration systems.
Does this product support two-factor authentication?
Supports two-factor authentication for system access.
Is there an identity verification system (KYC) in this product?
Integrates with external KYC systems for regulatory compliance.
Does this product support automated document verification?
Supports integration with automated document verification tools.
Is there integration with age verification systems in this product?
Integrates age verification systems per regulatory requirements.
Does this product support geolocation verification?
Capable of geolocation verification integration for compliance.
Is there a player self-exclusion system in this product?
Supports player self-exclusion data management through integrations.
Does this product support deposit and betting limits?
Supports management and monitoring of deposit and betting limits.
Are there cooling-off periods supported in this product?
Supports tools for managing cooling-off periods via data analysis.
Does this product support gaming behavior monitoring?
Provides tools for tracking and analyzing player behavior for responsible gaming.
Are there alerts for suspicious activity in this product?
Offers alerts for suspicious activity based on data analysis.
Does this product support VIP programs?
Supports VIP program analytics and segmentation.
Are there personal managers for VIP players in this product?
Supports data segmentation to assist personal manager strategies.
Does this product support player segmentation?
Advanced player segmentation functionality included.
Is there a loyalty system with point accumulation in this product?
Supports analysis of loyalty points and reward system data.
Does this product support personalized bonuses?
Supports personalization analytics for bonuses and promotions.
Is there a referral system in this product?
Supports referral system data integration.
Does this product support affiliate programs?
Supports affiliate program tracking integration.
Is there CRM system integration in this product?
Full CRM system integration capabilities.
Does this product support email marketing?
Supports email marketing through integration with marketing platforms.
Are SMS notifications available in this product?
Supports SMS notifications through third-party integrations.
Does this product support push notifications?
Supports push notifications integrations.
Is there a complaints and support system in this product?
Supports integration with complaint and support systems.
Does this product support live chat with customer support?
Supports integration for live chat with customer service.
Is there a multi-level support system in this product?
Supports multi-level technical support structures.
Does this product support customer service in multiple languages?
Provides multilingual support for operational staff interfaces.
Is there a knowledge base for self-service in this product?
Supports knowledge base integration for self-service.
Does this product support video verification?
Supports integration with video verification systems.
Is there an account blocking system in this product?
Supports account blocking capabilities through system integrations.
Does this product support temporary account freezing?
Supports temporary account freezing integration.
Is there a password recovery system in this product?
Integrates with password recovery mechanisms.
Does this product comply with GDPR for user data?
Complies with GDPR regulations for data privacy.
Is there a right to data deletion in this product?
Supports user data deletion rights as required by law.
Does this product support user data export?
Supports export of user data in compliant formats.
Which payment systems are integrated with this product?
Limited direct payment system integration; focuses on analytics.
Does this product support bank transfers?
Not directly integrated; relies on casino systems.
Is there cryptocurrency payment support in this product?
No direct crypto payment system integration.
Does this product support e-wallets?
No direct e-wallet integration.
Is there mobile payment support in this product?
Limited or no direct mobile payment integration.
Does this product support prepaid cards?
No direct prepaid card system integration.
Is there an instant deposit system in this product?
No direct instant deposit features.
Does this product support scheduled deposits?
Not applicable.
Is there a fast withdrawal system in this product?
Does not manage withdrawals directly.
Does this product support automated withdrawal processing?
Not applicable.
Are there limits on deposits and withdrawals in this product?
Supports monitoring through integrations.
Does this product support multi-currency operations?
Supports multi-currency transaction data analytics.
Is there automatic currency conversion in this product?
Supports automatic currency conversion in reports.
Does this product support both fiat and cryptocurrencies simultaneously?
Not currently supported.
Is there integration with DeFi protocols in this product?
No decentralized finance integration.
Does this product support cryptocurrency staking?
No crypto staking support.
Is there an escrow system for large transactions in this product?
No escrow system integration.
Does this product support multi-signature for crypto payments?
No multi-signature support.
Is there an anti-money laundering (AML) system in this product?
Supports integration with AML systems.
Does this product support automatic transaction screening?
Supports automatic transaction screening via integrations.
Is there integration with sanctions lists in this product?
Supports sanctions list integration through security tools.
Does this product support suspicious activity reporting?
Supports suspicious activity reporting compliance.
Is there a tax accounting system in this product?
Provides tax accounting data and reporting support.
Does this product support automatic report generation?
Supports automated report generation and scheduling.
Is there integration with tax systems in this product?
Integrates with tax systems for compliance.
Does this product support transaction fee accounting?
Supports transaction fee accounting through system integrations.
Is there a payment reconciliation system in this product?
Supports payment reconciliation processes via data analytics.
Does this product support chargeback handling?
Provides analytics insights for chargeback analysis.
Is there a fraud detection system for payments in this product?
Supports fraud detection through data analytics.
Does this product support 3D Secure authentication?
Not directly relevant; depends on casino payment systems.
Is there a credit risk assessment system in this product?
Supports credit risk analytics through integrations.
Does this product support installment payments?
Not supported.
Is there integration with buy-now-pay-later services in this product?
Not supported.
Does this product support corporate banking for B2B clients?
No direct support; depends on client banking systems.
Is there an automatic refund system in this product?
Not supported.
What security certificates does this product have?
Holds standard industry security certifications.
Does this product support ISO 27001 compliance?
Supports ISO 27001 compliance as part of security practices.
Is there PCI DSS certification for this product?
Works within PCI DSS compliant frameworks but does not process payments.
Does this product support GDPR compliance?
Fully supports GDPR data security standards.
Is there certification from gambling commissions for this product?
Complies with requirements stipulated by gambling commissions where deployed.
Does this product support eCOGRA certification?
No specific eCOGRA certification; primarily software analytics, not game content.
Is there GLI testing for games in this product?
Does not provide game software; no GLI testing applicable.
Does this product support iTech Labs certification?
No direct certification from iTech Labs applicable.
Are there regular security audits for this product?
Undergoes regular security audits.
Does this product support penetration testing?
Supports penetration testing to ensure security robustness.
Are there bug bounty programs for this product?
No public bug bounty program noted.
Does this product support data encryption at rest?
Provides encryption of data at rest.
Is there data encryption in transit in this product?
Provides encryption of data in transit.
Does this product support end-to-end encryption?
Supports end-to-end encryption for sensitive data transfers.
Is there a key management system in this product?
Maintains secure key management systems.
Does this product support hardware security modules (HSM)?
Supports hardware security modules as part of security infrastructure.
Is there an intrusion detection system in this product?
Integrates intrusion detection systems.
Does this product support DDoS protection?
Supports DDoS protection for service availability.
Are there firewall and WAF protection in this product?
Utilizes firewall and web application firewall protections.
Does this product support rate limiting?
Implements rate limiting to protect against abuse.
Is there a security monitoring system in this product?
Continuous security monitoring integrated.
Does this product support SIEM integration?
Integrates with SIEM systems for security event management.
Are there automatic alerts for incidents in this product?
Provides automatic incident alerting.
Does this product support incident response procedures?
Supports formal incident response procedures.
Is there a backup and disaster recovery system in this product?
Includes backup and disaster recovery systems.
Does this product support geographic redundancy?
Supports geographic data redundancy for resilience.
Are there RTO/RPO guarantees for this product?
Provides recovery time objectives (RTO) and recovery point objectives (RPO) guarantees.
Does this product support business continuity planning?
Implements business continuity planning.
Is there an access control system in this product?
Employs advanced access control systems.
Does this product support role-based access control?
Supports role-based access control.
Is there an audit trail for all actions in this product?
Provides comprehensive audit trails for compliance.
What built-in analytical tools are available in this product?
Offers built-in analytical tools for operational insights.
Does this product support real-time analytics?
Supports real-time analytics capabilities.
Are there operator dashboards in this product?
Provides operator dashboards with customizable views.
Does this product support custom reports?
Enables generation of custom reports.
Is there automatic report generation in this product?
Supports automated report generation and scheduling.
Does this product support scheduled reporting?
Supports scheduled distribution of reports.
Is there data export in various formats from this product?
Supports various data export formats including CSV, JSON, and XML.
Does this product support data mining functionality?
Offers data mining functionality for deeper insights.
Is there predictive analytics in this product?
Employs predictive analytics for forecasting.
Does this product support machine learning for analytics?
Integrates machine learning for advanced analytics.
Is there player behavior analytics in this product?
Provides detailed player behavior analytics.
Does this product support cohort analysis?
Supports cohort analysis for targeted marketing.
Are there LTV (lifetime value) calculations in this product?
Calculates player lifetime value.
Does this product support churn prediction?
Supports churn prediction analytics.
Are there revenue optimization tools in this product?
Offers tools for revenue optimization.
What technical support channels are available for this product?
Provides multiple technical support channels.
Does this product offer 24/7 technical support?
Offers 24/7 technical support.
Is there a multi-level support system for this product?
Supports multi-level support structures.
Does this product support remote diagnostics?
Enables remote diagnostics capabilities.
Is there on-site support available for this product?
Provides onsite support depending on client agreement.
Does this product support a ticketing system?
Uses a ticketing system for issue tracking.
Are there SLA guarantees for support of this product?
Offers service level agreements guaranteeing uptime and support.
Does this product offer priority support for critical clients?
Priority support available for critical clients.
Are there dedicated support managers for this product?
Assigns dedicated support managers for key clients.
Does the company offer migration assistance for this product?
Provides migration assistance for integrating their systems into existing casino operations.