Tangam Slot Analytics platform, developed by Tangam Systems, is a leading data-driven solution designed for casino operators to optimize slot machine performance, floor layouts, and player engagement by transforming vast amounts of data into actionable, recommendation-driven insights aimed at maximizing profitability and operational efficiency. It focuses on combining financial performance with detailed customer behavior analytics for enhanced decision-making.
Platform provider specializing in gaming optimization and data analytics software for casino floor management, particularly slots and table games.
The primary purpose is to empower casino operators with prescriptive analytics and real-time actionable insights to optimize slot machine usage, game-mix, floor layout, and marketing spend, targeting casino operators and gaming managers in the land-based casino market.
Primarily serves the online and land-based casino verticals with a focus on slot machines and table games optimization; not specialized for sportsbook or other betting verticals.
Operates a B2B business model, providing its analytics and optimization platform as software solutions to casino operators and gaming resorts.
Unique for its integration of customer behavior data with slot machine performance, providing a recommendation engine that supports floor optimization, real-time adjustments, and marketing spend optimization. It features accountability tracking, automated floor change tracking, and uses AI to deliver prescriptive recommendations rather than raw analytics.
Tangam Systems
Founded in 2003
Registered in the United States, with operational presence in multiple gaming jurisdictions globally.
Primary office in the United States with global reach serving casinos worldwide, including major markets in North America and Asia Pacific.
On the market for approximately 20+ years, continuously evolving its platform and analytics capabilities.
Development and support team estimated to be medium-sized, typically 50-100 employees, including data scientists, software engineers, and casino operations experts.
Available primarily in English, with support for regional language localization depending on client requirements.
Supports regional localization, including compliance and market-specific adjustments to cater to different regulatory environments and player demographics.
To lead the evolution of the gaming industry towards a dynamic, data-driven model of casino management by providing actionable insights that improve profitability, productivity, and player experience.
Privately held company.
Recognized industry leader with certifications on gaming compliance standards commonly required for casino operation software, though specific awards are not publicly detailed.
Active participant in major gaming industry associations and conferences such as Global Gaming Expo (G2E) and regional gaming trade bodies.
Key milestones include the launch of its SODA (Slots Optimization & Data Analytics) platform, introduction of TYM (Table Games Yield Management), and development of SODA Plus integrating both slot and table game data for unified analytics.
No public information on IPO; operates as a private company currently focusing on organic growth and strategic partnerships.
Offers partner programs for casino operators and integrators to collaborate on implementation, optimization, and training around their platform.
Supports responsible gambling initiatives by enabling operators to better understand player behavior and segment high-risk groups to optimize marketing spend responsibly.
Follows general industry best practices in corporate sustainability, focusing on software efficiency and reduced resource usage.
Provides dedicated training and certification programs for casino staff and operators to maximize the utility of its analytics platform.
Plans to expand AI-driven recommendation capabilities, unify slot and table game analytics, improve real-time operational insights, and enhance platform flexibility for future casino technologies.
Focused on expanding penetration in emerging Asian markets while deepening relationships in North America and Australia.
Maintains active research and development focused on AI, machine learning, real-time analytics, and predictive modeling tailored for gaming operations.
Emphasizes AI, machine learning, real-time data streams, cloud platforms, and integration with smart table technologies to drive data-driven decision-making.
Collaborates with industry technology partners and innovators but no specifically published startup incubator or accelerator programs.
Considered a market leader in gaming floor optimization software, trusted by over 100 global casinos, including major operators like Caesars and MGM.
Primary competitors include NOVOVISION, QCI, Casino Insight, and other casino floor optimization and analytics providers.
Strong integration of customer behavior with operational data, actionable recommendation engine, proven ROI in revenue lift, and comprehensive accountability tracking support.
Serves casinos in North America, Asia Pacific, Australia, and other major regulated gaming markets.
Casino operators, gaming resorts, slot managers, marketing analysts, and casino floor supervisors seeking to improve operational efficiency and revenue maximization.
No verified information indicating white-label solution offerings; Tangam markets its platform under its own brand.
Typically subscription or license-based pricing model tailored to casino size and number of assets monitored, with ROI-driven justification.
Participation in gaming expos (G2E), industry conferences, direct client engagements, and case studies demonstrating revenue impact.
Direct sales supported by strategic partnerships rather than a widespread reseller network.
Tangam focuses on analytics for slot and table games rather than providing games themselves; platform supports analysis of casino floors with typically hundreds to thousands of machines.
Supports data analytics for slot machines, electronic table games, and traditional table games.
Not applicable as Tangam provides analytics platform, not live dealer software.
No verified support for VR/AR gaming integration.
No specific tournament or competition management support.
Provides analytics on jackpot statistics but does not manage jackpot systems directly.
Not applicable; focuses on operational analytics.
Not supported.
Not applicable.
Not part of platform scope.
Not part of the product offering.
No direct gamification features; focus remains on operational insights.
Offers customizable dashboards and user interfaces for different operator roles.
Does not control game speeds; focuses on performance metrics.
Not applicable.
Provides historical data analysis for operator decision-making.
Not supported.
Supports tracking of slot machines accepting multiple currencies depending on casino setup.
May support currency normalization for analytics reporting.
No verified crypto gaming support.
No verified blockchain technology integration.
Built primarily as a SaaS/cloud platform with integration capabilities to casino floor systems and data feeds.
Supports cloud deployment allowing real-time data analytics and flexible access.
No verified information on Docker or Kubernetes containerization.
Uses enterprise-grade database systems capable of handling large volumes of real-time and historic data.
No publicly confirmed microservice architecture but likely modular given product complexity.
Provides APIs for integration with casino management systems and data sources.
Supports RESTful APIs for data exchange and integration.
No verified GraphQL support.
Supports common data formats including JSON and XML for data exchange.
Supports real-time updates with data refresh intervals of approximately 15-20 minutes or faster.
Uses standard secure web communication protocols, specifics undisclosed.
No specific information found on WebSocket support.
Normal for enterprise SaaS solutions handling frequent data updates; optimized for casino network environments.
Supports data caching to improve performance and responsiveness.
Not explicitly mentioned.
Implements load balancing to ensure platform performance and reliability.
Supports automatic scaling for cloud-based deployments.
Integrates monitoring systems for uptime, performance, and usage tracking.
Supports centralized logging for audit trails and operational transparency.
Features advanced built-in analytics with AI-driven prescriptive recommendations, player segmentation, and financial uplift tracking.
No verified A/B testing capabilities.
Offers sandbox testing environments for client trials and training implementations.
Supports API versioning to maintain backward compatibility.
Provides client SDKs and developer tools for integration and customization.
Supports SDKs primarily in common programming languages such as Python and JavaScript.
Employs automated testing protocols in software development lifecycle.
Utilizes continuous integration and continuous deployment pipelines for product updates.
No specific details on blue-green deployment methodology.
Supports rollback capabilities to ensure stable releases.
Integrated performance monitoring systems included in operational platform.
No public information on distributed tracing.
Built-in profiling tools for debugging and performance analysis.
No confirmed support for hot-swapping components.
Minimal hardware requirements for client terminals; relies on cloud infrastructure for server-side processing.
Supports multi-tenancy to serve multiple casino clients securely on a shared platform.
Scalable to support hundreds of concurrent users based on casino floor and organizational needs.
Supports horizontal scaling in cloud environments.
Optimized for low-latency data updates suitable for near-real time operational decisions.
Supports global operations with data centers and services distributed geographically.
Implements disaster recovery capabilities including data backups and failover systems.
Not applicable as it is an analytics platform rather than a gaming content provider.
Not applicable.
Not offered.
No direct promotional campaign creation tools; focuses on analytic insights for marketing optimization.
Not applicable.
Supports zero-downtime updates for continuous service availability.
Provides analytics related to RTP but does not configure RTP settings.
Analytics includes volatility measures of slots to aid operator decisions.
Supports cross-platform access via browser interfaces on desktop, mobile, and tablet devices.
Interface optimized for different screen sizes and device types.
Does not support offline mode; requires online data connectivity.
No direct integration with game engines like Unity or Unreal.
Not applicable as platform is analytics-focused.
Integrates with casino management systems, player tracking, and marketing tools.
Supports integration with casino management systems for operational data.
Not applicable.
Supports CRM system integrations for player data leveraging.
Provides integration capability with marketing analytics platforms.
No direct affiliate system integrations reported.
Integrates with business intelligence tools for extended analytics.
Supports integrations for compliance and regulatory reporting.
Facilitates user authentication for operators but does not provide player registration.
Supports two-factor authentication for operator access.
Not part of the platform scope.
Not supported.
Not supported.
Not supported.
Not supported within platform.
Not configured through this software.
Not applicable.
Provides player behavior analytics for operational decisions.
Offers alerts related to anomalous player behavior and marketing abusers.
Supports player segmentation which can be applied to VIP program management.
Not part of offered features.
A core feature enabling operators to segment players for targeted marketing and operational strategies.
Not directly managed but data can support loyalty program operations.
Supports data-driven insights to deliver personalized bonuses via marketing integration.
Not provided.
Not provided.
Integrates with CRM platforms to enhance player management.
Supports integration for targeted campaign analytics but does not directly provide email marketing.
Not directly supported.
Not part of core platform features.
Not included.
Not included.
Provides multi-tier technical support for operator clients.
Support for multiple interface languages for operator users, depending on deployment.
Offers a knowledge base and training materials for clients.
Not supported.
Not supported.
Not supported.
Supports standard operator user account management including password recovery.
Fully compliant with GDPR data protection and privacy regulations.
Supports user data deletion rights in compliance with privacy laws.
Allows data export in various formats for reporting and analysis.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Not applicable.
Supports multi-currency analytics and reporting.
Supports currency normalization for reporting.
Not supported.
Not supported.
Not supported.
Not supported.
Not supported.
Supports integration or feeding data to AML systems but does not perform AML itself.
Not directly supported.
Not supported.
Supports reporting of suspicious player behavior to operators.
Not a core feature.
Automated report scheduling and generation capabilities included.
Not supported.
Not a main function.
Not supported.
Not supported.
Not a feature.
Not applicable.
Not provided.
Not supported.
Not supported.
Not supported.
Not supported.
Holds standard security certifications applicable to enterprise SaaS including data security.
Compliant with ISO 27001 standards.
PCI DSS compliance not applicable as no direct payment processing.
Fully supports GDPR-compliant security protocols.
Certified and compliant with major gambling commission regulations in operational jurisdictions.
No public information on eCOGRA certification.
Tangam’s analytics software supports integration with GLI-tested games for data compatibility.
No verified iTech Labs certification as it is a platform, not a game provider.
Regular security audits performed to maintain data integrity and platform security.
Conducts routine penetration testing to identify vulnerabilities.
No public bug bounty program noted.
Encryption of data at rest is implemented according to industry best practices.
Uses encryption for data in transit (TLS/SSL) to protect communications.
Applies end-to-end encryption where applicable in data flows.
Employs enterprise key management systems for secure cryptographic operations.
No verified information on hardware security module support.
Intrusion detection systems integrated into overall security framework.
Provides DDoS protection safeguards to ensure platform availability.
Uses firewalls and web application firewalls (WAF) for traffic filtering and protection.
Rate limiting implemented to prevent abuse and ensure service reliability.
Continuous security monitoring in place to detect and respond to threats.
Supports Security Information and Event Management (SIEM) system integration.
Automated incident alerts configured for rapid security response.
Established incident response procedures for security and operational issues.
Robust backup and disaster recovery solutions are implemented to ensure business continuity.
Data and services geographically distributed for redundancy and reliability.
Service Level Agreements (SLA) include defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Comprehensive business continuity plans are developed and maintained.
Implements strict access control systems for operator users and staff.
Supports role-based access control to restrict permissions based on user roles.
Full audit trails maintained for all operational actions and decision making.
Embedded AI-driven analytical tools providing actionable insights and automated recommendations.
Supports near real-time analytics with frequent data refreshes.
Provides customizable operator dashboards for monitoring and managing assets.
Enables generation of custom reports tailored to operator needs.
Automated report scheduling and generation capabilities included.
Supports scheduled report delivery via email or platform notifications.
Exports data and reports in formats such as CSV, Excel, JSON, and PDF.
Provides data mining functionality to uncover hidden performance and marketing opportunities.
Uses AI for predictive analytics to forecast performance and player behavior trends.
Machine learning models implemented for deeper insights and recommendation accuracy.
Core feature analyzing detailed player behaviors to influence marketing and operations.
Supports cohort analysis to track player groups over time.
Calculates player lifetime value to aid marketing and loyalty program decisions.
Predicts player churn risk for targeted retention efforts.
Tools designed specifically to optimize casino floor revenue and operational efficiencies.
Provides phone, email, and online support for technical and client service issues.
Offers 24/7 technical support to ensure uninterrupted platform operation.
Multi-level support including tier 1 helpdesk and escalations is available.
Supports remote diagnostics and troubleshooting to resolve client issues efficiently.
Onsite support may be available depending on client arrangement.
Uses ticketing systems to manage support requests and issue resolution.
Provides Service Level Agreements guaranteeing uptime and response times.
Priority support offered for critical clients and issues.
Assigns dedicated account and support managers for key clients.
Offers migration assistance for clients transferring from legacy analytics solutions or systems.
