WIGOS is a casino management system developed by Win Systems, offering a complete, scalable solution to manage slots and live tables for casinos of all sizes. It integrates accounting, reporting, marketing, and bonusing features with real-time business intelligence tools to optimize floor operations and casino performance. WIGOS is used globally in over 325 casinos connecting more than 110,000 gaming devices.
WIGOS is a casino management system software platform provider specializing in integrated casino operational management.
The primary purpose of WIGOS is to provide casino operators with a comprehensive management system that streamlines operations, enhances player engagement, and supports business intelligence for efficient decision-making. Its target market is casinos and gaming venues seeking modern, flexible casino operation solutions.
WIGOS supports multiple gambling verticals including online and land-based casinos, slot machines management, live table games, and cashless gaming environments.
WIGOS operates on a B2B business model, supplying its casino management software and related services directly to casino operators.
Unique features of WIGOS include real-time recording and tracking of slot meters, cash, tickets, and chips; advanced marketing and bonusing tools; multi-tier loyalty programs; cloud-based or local server deployment; strong multi-property management; mobile and tablet exclusive tools; and integration of cage operations.
Win Systems
Founded in 1996
Registered primarily in Spain, with a global operational presence.
Primary offices located in Sant Cugat del Vallés, Barcelona, Spain, with operations extending to Europe, North America, Latin America, and Africa.
WIGOS has been on the market since at least the early 2000s through Win Systems’ longstanding operation since 1996; it has over 20 years of market presence.
Win Systems employs between 501 and 1,000 professionals worldwide, including software developers, support staff, and operational teams supporting WIGOS.
WIGOS supports multiple languages typically used in global casino operations, including English, Spanish, and other regionally relevant languages for casino management systems.
The system provides robust regional localization capabilities to comply with local regulations, currency, language, and gambling compliance standards.
Win Systems’ mission is to provide innovative gaming technology solutions that enhance the gaming experience while driving operational efficiency and growth for casino operators globally.
Privately owned company
While specific awards are not publicly detailed, WIGOS is GLI certified for compliance and operational standards, meeting industry certification requirements.
Win Systems participates in key gaming industry events and associations, including G2E (Global Gaming Expo) and likely regional gaming regulatory forums though specific memberships are not detailed.
Key milestones include reaching 300+ casino installations globally, connecting over 90,000 player positions, introducing cashless gaming and mobile wallet integrations like the WINUP Wallet, and expanding market share in Latin America and North America.
No public information available about IPO or investment attraction plans.
Win Systems offers partner programs for casino operators and integrators, providing access to technical support, system integration assistance, and training.
The system supports responsible gambling initiatives such as player self-exclusion, betting limits, and monitoring tools to help operators implement compliance and player protection.
No specific public data; best industry practice is to adopt energy-efficient data centers and sustainable software operations.
Win Systems provides training and certification programs for casino staff and operators to effectively use the WIGOS system and its modules.
The five-year development strategy focuses on enhancing cloud capabilities, expanding mobile and cashless gaming integrations, improving real-time analytics, and deepening AI-based operational optimizations.
Focus on expanding in North America, Latin America, Europe, and emerging regulated markets worldwide.
Dedicated R&D departments work on game integration, system scalability, cloud technologies, and data analytics tools.
WIGOS incorporates cashless gaming, mobile wallet integration, cloud computing, real-time analytics, and multi-currency support in line with current gaming technology trends.
No specific public information on startup support; typical market practice involves collaboration with technology partners and integrators.
WIGOS holds a significant market share as a leading casino management system in Latin America and is growing its presence in North America and Europe, installed in over 325 casinos globally.
Main competitors include Casino Insight, Ensico e-SMIB, DR Gaming Technology, and other global casino management providers.
Its comprehensive, scalable architecture; multi-vertical support; advanced BI and marketing tools; and proven deployment in over 325 casinos worldwide provide WIGOS with a competitive edge.
WIGOS currently serves casinos in Latin America, North America, Europe, Africa, and other global regions.
Primary customers are land-based and online casino operators seeking integrated management solutions.
No direct public information on white-label solutions; typical casino management systems may offer customizable client-branded interfaces.
Flexible pricing models likely including licensing fees and service contracts tailored to casino size and system modules deployed.
Marketed through industry events like G2E, direct sales teams in key markets, strategic partnerships, and demonstration of innovations like WINUP Wallet.
Uses direct sales and partnerships with integrators and regional distributors to deploy WIGOS.
Focuses on casino management rather than game content, but supports integration with thousands of games from multiple game providers.
Supports slot machines, electronic table games, live tables, and cashless gaming systems.
Supports live table management through integrated live dealer operations management.
No current support specifically for VR/AR games reported.
Supports tournament and competition management as part of marketing and player engagement tools.
Integrated progressive jackpot management available.
Supports multiplayer functionalities within table games and networked slot machines.
No specific mention; typical casino management systems do not natively provide player chat.
Supports creation and management of private tables in live casino settings.
Supports side bets in card games where applicable.
Multi-tier loyalty and achievement reward system included.
Supports gamification elements including levels, experience points, and badges in player programs.
Offers interface personalization options for operators and players through configurable dashboards and mobile apps.
Supports variable game speeds depending on hardware integration; generally aligned with device capabilities.
Supports auto-play features in slot machines through integration with gaming devices.
Maintains detailed game history logs for players and operators.
Includes replay and audit trail functionality to support dispute resolution.
Supports multiple currencies for global casino operations.
Provides real-time currency conversion features.
No confirmed support; market trend may see future development.
No evidence of blockchain technology integration at present.
Built on scalable platforms with SQL Server backend, VMware/Hyper-V virtualization support, cloud and local deployments.
Supports cloud-based deployment with data security and encrypted database management.
No public data on specific containerization technologies such as Docker or Kubernetes.
Uses Microsoft SQL Server database technology.
No explicit confirmation; architecture likely modular but not confirmed microservices-based.
Provides APIs for integration with third-party systems and casino hardware.
Supports RESTful API for flexible communication and integration.
No specific information available on GraphQL support.
Supports standard data exchange formats including JSON and XML.
Supports real-time updates for game state, player accounts, and operational data.
Uses standard TCP/IP protocols supporting secure encrypted communication.
No explicit data, but real-time features suggest WebSocket or similar protocols may be used.
Optimized for standard casino LAN and WAN networks; exact bandwidth depends on installation scale.
Supports data caching to optimize performance.
Not typically applicable as system focuses on local casino networks.
Supports load balancing for large scale deployments.
Cloud-based deployments include automatic scaling capabilities.
Integrated monitoring systems for real-time machine alarms and operational events.
Supports centralized logging of all user and system activities.
Built-in analytics with WIGOS Analytics module for dynamic reporting and business intelligence.
No specific public details on A/B testing capabilities.
Likely available for testing but not explicitly documented publicly.
Supports API versioning for backward compatibility.
Provides development tools and SDKs to partners for integration and customization.
No explicit public details; typical industry SDKs support languages like .NET, Java, and REST API clients.
Incorporates automated testing as part of development best practices.
Uses continuous integration and deployment tools internally; no explicit mention.
No public confirmation of blue-green deployment.
Supports rollback of deployments and data recovery.
Integrated performance monitoring within the platform.
No public details available.
Internal profiling tools likely used for development and optimization.
No explicit public information.
Hardware requirements depend on casino size; supports virtualization environments like VMware and Hyper-V.
Supports multi-property and multi-casino management from a single platform.
Supports tens of thousands of concurrent users across multi-site deployments.
Supports horizontal scaling for multi-site and large casino deployments.
Designed for low latency to support real-time floor operations.
Supports geographically distributed casino operations with centralized management.
Includes disaster recovery systems with backup and geographic redundancy.
No specific mention of provably fair algorithms as WIGOS focuses on management not game fairness.
Supports integration and management of custom games provided by third parties.
No specific white-label game solutions; focus is on management system.
Includes promotional tools for player rewards, events, and loyalty campaigns.
Supports seasonal thematic promotions and content.
Supports zero-downtime updates for critical system components.
Allows configuration of RTP settings per regulatory requirements.
Supports configuration and monitoring of slot volatility metrics.
Supports cross-platform management including desktop and mobile interfaces.
Interfaces optimized for various device screen sizes, including tablets and mobiles.
No published offline mode; system designed for always-on operations.
No direct integration with game engines like Unity or Unreal; focuses on backend management.
Supports HTML5-based user interfaces and mobile apps.
Supports integration with third-party gaming providers, payment gateways, and platforms.
Can integrate with various casino management systems for comprehensive operational control.
Supports integration with multiple payment gateways to facilitate cashless and wallet payments.
Supports integration with CRM systems for player relationship management.
Integrates with marketing automation tools for tailored campaigns.
Supports affiliate marketing system integrations.
Built-in and external business intelligence tools are supported.
Supports compliance and regulatory reporting integrations.
Supports multiple user registration methods including kiosk, online, and manual entry.
Supports two-factor authentication for enhanced security.
Integrates identity verification systems for KYC compliance.
Supports automated document verification processes.
Integrates with age verification systems.
Supports geolocation checks for regulatory compliance.
Provides player self-exclusion management tools.
Supports configurable deposit and betting limits.
Supports cooling-off periods as part of responsible gaming tools.
Includes player behavior monitoring to identify risky behaviors.
Supports alerts for suspicious or irregular activity.
Supports VIP player program management.
Provides tools to assign personal managers to VIP players.
Supports detailed player segmentation for marketing and operational purposes.
Robust loyalty system with point accumulation and redemption.
Supports personalized bonus offers to players.
Includes referral program management.
Supports affiliate program integration.
Fully integrates with CRM systems.
Supports email marketing campaigns.
Includes SMS notification support.
Supports push notifications via mobile apps.
Includes complaint and customer support management modules.
Supports live chat interactions for player support.
Provides multi-level player support system.
Offers multilingual support for global operations.
Provides a knowledge base for self-service support.
No public mention of video verification.
Supports account blocking functionalities.
Supports temporary freezing of player accounts.
Includes password recovery mechanisms.
Fully GDPR compliant with data privacy and security provisions.
Supports user data deletion rights as per privacy laws.
Allows data export for users and operators.
Integrates with a wide range of payment systems supporting cashless and ticket-in-ticket-out technologies.
Supports bank transfers through integrated payment gateways.
No confirmed support for cryptocurrency payments yet.
Supports e-wallet integrations including WINUP Wallet.
Supports mobile payment methods.
Supports prepaid card payments as part of cashless gaming.
Enables instant deposit functionality.
Supports scheduled deposits.
Supports fast withdrawal processing.
Includes automated withdrawal processing capabilities.
Configurable deposit and withdrawal limits supported.
Supports multi-currency operations.
Provides automatic currency conversion features.
No explicit support for simultaneous fiat and crypto operations reported.
No evidence of DeFi protocol integrations.
Not supported.
Not documented.
Not documented.
Includes anti-money laundering systems aligned with regulatory requirements.
Supports automatic transaction screening.
Integrates sanctions lists for compliance.
Supports suspicious activity reporting.
Includes tax accounting and reporting modules.
Supports automatic report generation.
Integrates with various tax systems for compliance.
Supports transaction fee accounting.
Includes payment reconciliation features.
Supports chargeback handling processes.
Integrates fraud detection systems for payments.
Supports 3D Secure authentication.
No detailed public info on credit risk assessment.
Not publicly documented.
No information available.
Supports corporate banking for B2B clients.
Includes automatic refund mechanisms.
Holds industry-standard security certifications including GLI and PCI-DSS.
No explicit ISO 27001 certification mentioned publicly.
PCI DSS certified for payment processing security.
Fully supports GDPR data protection and privacy standards.
Meets certifications required by various gambling regulatory commissions.
No public information about eCOGRA certification.
Games and systems are GLI tested and certified.
iTech Labs certification not publicly mentioned.
Undergoes regular security audits.
Conducts penetration testing as part of security procedures.
No public information about bug bounty programs.
Supports encryption of data at rest.
Supports encryption of data in transit.
Provides end-to-end encryption for sensitive transactions.
Employs enterprise-grade key management systems.
No specific mention of hardware security module support.
Includes intrusion detection systems.
Provides DDoS protection mechanisms.
Uses firewall and web application firewall protection.
Supports rate limiting to prevent abuse.
Continuous security monitoring systems integrated.
Integrates with Security Information and Event Management systems.
Provides automatic incident alerts.
Supports incident response protocols.
Has robust backup and disaster recovery systems.
Supports geographic redundancy for high availability.
Provides documented recovery time and point objectives.
Fully supports business continuity planning.
Implements access control systems with permissions management.
Role-based access control fully supported.
Maintains an audit trail for all user and system actions.
Includes built-in analytical tools for operators.
Offers real-time analytics support.
Provides operator dashboards with customizable views.
Supports custom report creation.
Supports automatic report generation.
Enables scheduled report delivery.
Allows export of reports and data in multiple formats such as CSV, PDF, and Excel.
Supports data mining features for deeper insights.
Includes predictive analytics capabilities based on player and operational data.
Supports machine learning analytics for enhanced decision-making.
Offers detailed player behavior analytics.
Supports cohort analysis for marketing and operational optimization.
Calculates lifetime value (LTV) metrics for players.
Provides churn prediction tools.
Includes revenue optimization functionalities.
Provides multiple technical support channels including phone, email, and online portals.
Offers 24/7 technical support.
Has a multi-level support system for different client needs.
Supports remote diagnostics for troubleshooting.
Provides onsite support where necessary.
Utilizes a ticketing system to manage support requests.
Offers service-level agreements (SLAs) guaranteeing uptime and support quality.
Priority and dedicated support available for key clients.
Provides dedicated account and support managers for large customers.
Offers migration assistance services for transitioning to the WIGOS system.
