Short description
WIGOS is an advanced casino management software platform developed by Win Systems, focusing on real-time data analytics, operational efficiency, player engagement, and comprehensive reporting for gaming establishments.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
WIGOS is a casino management software platform.
What is the primary purpose and target market of this product?
The primary purpose of WIGOS is to optimize casino operations through real-time data monitoring, performance analytics, player tracking, and marketing tools aimed at operators of physical casinos and gaming venues.
Which specific gambling verticals does this product serve?
WIGOS serves primarily the land-based casino vertical, supporting slot machines, live table games, cashless systems, and multi-property casino management.
Is this product designed for B2B or B2C operations?
WIGOS operates on a B2B business model, providing software solutions to casino operators and gaming venues.
What makes this product unique in the market?
Unique features include real-time floor optimization, seamless integration across multiple casino properties, cashless gaming support (TITO and MICO systems), sophisticated marketing and bonusing tools, and a comprehensive analytics module for strategic decision-making.
What is the name of the company that developed this product?
Win Systems.
In what year was the company founded?
The exact founding year of Win Systems is typically around 1999, being an established player in gaming technology, but no precise WIGOS founding year is specified.
In which countries is the company registered?
Win Systems is registered primarily in Spain, with legal and corporate presence in multiple countries to support global operations.
Where is the main office located and are there regional offices?
Win Systems maintains offices in Spain (headquarters) and has regional presences globally where its casino management systems and WIGOS platform operate.
How many years has this product been on the market?
WIGOS has been on the market for over 15 years, continuously evolving with the latest casino management trends.
How many employees work on this product's development?
Win Systems employs a development team of several dozens of software engineers and specialists to build and maintain WIGOS; exact numbers are not publicly detailed but generally range between 50-150 employees company-wide.
What languages is this product's interface available in?
WIGOS supports multiple interface languages commonly required in casino operations including English, Spanish, and other major languages depending on client region.
Does this product support localization for different regions?
The platform supports extensive regional localization including compliance with local gaming regulations, currency settings, and language customization.
What is the company's mission and philosophy?
Win Systems' mission with WIGOS is to deliver efficient, flexible, and innovative casino management solutions that increase operational productivity and enhance player experiences worldwide.
Is the company publicly traded or privately held?
Win Systems is a privately owned company, not publicly traded.
What awards and certifications has this product received?
Win Systems and WIGOS hold certifications relevant to gaming compliance such as GLI (Gaming Laboratories International) certifications for software reliability and security.
Does the company participate in professional gambling industry associations?
Win Systems is associated with professional gambling industry organizations such as the Global Gaming Expo (G2E) community and participates actively in industry events.
What are the main milestones in this product's development history?
Key milestones include the initial launch of WIGOS over 15 years ago, integration of mobile tools like WINUP Wallet, expansion to over 25 countries, and continuous feature upgrades showcased at major industry expos like G2E.
Are there plans for IPO or investment attraction for the company?
No publicly available information indicates current plans for an IPO or major investment attraction specifically for WIGOS or Win Systems.
Does the company offer partner programs for integrators?
Win Systems offers partner programs for casino integrators and system installers to facilitate deployment and customization of the WIGOS platform.
Does the company support responsible gambling initiatives?
The WIGOS platform supports operators in implementing responsible gambling features including self-exclusion tools, player tracking for problematic behaviors, and compliance management.
What environmental standards does the company follow?
Environmental standards are less emphasized in casino management software, but Win Systems upholds standard corporate environmental policies aligned with IT operational sustainability.
Does the company offer training and certification programs for users of this product?
Win Systems provides training and certification programs for casino staff and operators to effectively use WIGOS functionalities and analytics tools.
What is the product development strategy for the next 5 years?
The 5-year development strategy includes enhancing cloud capabilities, expanding real-time analytics, mobile integration, and incorporating AI-driven insights for predictive player behavior and operational efficiency.
Are there plans to expand this product to new geographical markets?
WIGOS plans to strengthen presence in Europe, North America, and Latin America while exploring emerging markets for casino technology solutions.
Does the company have research and development departments?
Win Systems maintains dedicated research and development teams focused on software innovation, security updates, and new feature integration for WIGOS.
What technological trends are considered in this product's development?
WIGOS development considers trends such as cashless payments, mobile wallet integration, real-time data analytics, cloud deployment, AI and machine learning for data insights, and multi-platform support.
Does the company support startups and innovative projects?
Win Systems encourages innovation by collaborating with startups and technology partners to infuse new technologies and fresh ideas into the WIGOS ecosystem.
What is this product's market share in its segment?
WIGOS has a significant presence in the global casino management system market, deployed in over 25 countries managing more than 110,000 gaming machines.
Who are the main competitors of this product?
Main competitors include Casino Insight, Ensico e-SMIB, and DR Gaming Technology.
What is this product's competitive advantage?
WIGOS’s competitive advantages are its scalability, real-time business intelligence tools, cross-property integration capability, and strong support services.
Which geographical regions does this product currently serve?
WIGOS currently serves casinos in over 25 countries globally, with strong footholds in Europe, the Americas, and other key regulated markets.
What is the target customer profile for this product?
Target customers are land-based casino operators of all sizes, including multi-site enterprises requiring integrated casino operation systems.
Does this product offer white-label solutions?
Information on white-label solutions by WIGOS is not specifically disclosed; generally, casino management systems can offer customizable branding options depending on client needs.
What is the pricing model for this product?
Pricing is typically subscription or license-based depending on casino size and modules selected; specific pricing is custom and negotiated per client.
What is the go-to-market strategy for this product?
Win Systems markets WIGOS through industry trade shows, direct sales, partnerships, and continuous innovation highlights at events like G2E.
Does the company have reseller or distributor networks for this product?
Distribution includes direct sales teams, integrator partnerships, and resellers specialized in gaming technology.
How many games are included in this product's basic package?
WIGOS is a casino management system, not a game provider, so it does not include games but supports management of thousands of machines and tables.
What types of games does this product support (slots, table games, live dealer, etc.)?
Supports management for electronic gaming machines (slots), live table games, and cashless gaming systems.
Does this product support live-dealer functionality?
Supports live table game operations management but does not provide live dealer software itself.
Is there support for VR/AR games in this product?
No verified information on VR/AR support; typically such casino management systems focus on backend operations and analytics.
Does this product support tournaments and competitions?
Supports casino floor event and tournament management tools.
Is there a progressive jackpot system in this product?
Offers jackpot management including mystery and progressive jackpot systems.
Does this product support multiplayer gaming?
Supports multiplayer table game management on casino floors but not online multiplayer gaming platforms.
Does this product support player chat functionality?
Does not natively support player chat functionalities as it is primarily a casino operations platform.
Is there ability to create private tables in this product?
Supports management and reservations for private tables within the casino environment.
Does this product support side-bets in card games?
Supports management of various betting options at tables depending on casino configuration; integration depends on game providers.
Is there an achievement and rewards system in this product?
Includes loyalty program features which track player rewards and achievements.
Does this product support gamification (levels, experience, badges)?
Implements gamification through multi-tier loyalty programs and promotions.
Is there ability to personalize gaming interface in this product?
Supports operator interface customization according to casino needs.
Does this product support different game speeds?
Not applicable as WIGOS manages operations not game play speed controls.
Is there auto-play functionality for slots in this product?
Not applicable for casino management platforms.
Does this product support game history for players?
Includes player tracking and reporting functionalities but does not provide traditional game history playback.
Is there replay functionality for disputed situations in this product?
No direct game replay support; focuses on operational controls and audit trails.
Does this product support multiple currencies in games?
Supports multi-currency transactions and reporting for international casinos.
Is there real-time currency conversion in this product?
Provides real-time currency conversion features integrated in management and reporting.
Does this product support cryptocurrency gaming?
No publicly verified support for cryptocurrency gaming transactions within current WIGOS.
Is there blockchain technology integration in this product?
No verified blockchain technology integration present.
What technological platforms is this product based on?
WIGOS is based on client-server architecture with support for SQL Server databases and web-based interfaces.
Does this product support cloud deployment?
Supports cloud-based deployment options as well as local server installations.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
No specific verification of containerization technologies like Docker or Kubernetes in WIGOS.
Which databases does this product support?
Uses SQL Server databases for data management and reporting.
Does this product support microservices architecture?
No detailed public information on microservices architecture usage.
What APIs does this product provide for integration?
Provides APIs for integration with third-party systems including CRM, payment, and marketing tools.
Does this product support RESTful API?
Supports RESTful APIs for system integration and data exchange.
Is there GraphQL support in this product?
No verified support for GraphQL API.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports standard data formats for exchange including JSON and XML.
Does this product support real-time updates?
Offers real-time updates for monitoring casino floor activities and operational metrics.
Which communication protocols does this product use?
Utilizes standard network communication protocols typical for enterprise software solutions.
Does this product support WebSocket for online games?
No explicit information on WebSocket support for real-time game communications.
What are the network bandwidth requirements for this product?
Designed to operate efficiently on typical enterprise network bandwidths used within casino environments.
Does this product support data caching?
Implements data caching for performance optimization in reporting and real-time analytics.
Which CDNs does this product support for content delivery?
No specific information on content delivery network support; usually not required for on-premises solutions.
Does this product support load balancing?
Supports load balancing for server deployments to ensure system availability and performance.
Does this product support automatic scaling?
Cloud-based deployments include automatic scaling capabilities for traffic and usage demand.
Which monitoring systems are integrated with this product?
Integrates monitoring systems for system health, alarms, and operational events.
Does this product support centralized logging?
Provides centralized logging for all user and system actions supporting audit and compliance.
Which analytics systems are built into this product?
Built-in analytics system provides real-time business intelligence and operational insights.
Does this product support A/B testing?
No verified A/B testing support within the platform.
Is there ability to create sandbox environments in this product?
Offers sandbox or test environments for safe system configuration and client training.
Does this product support API versioning?
Uses API versioning practices for integration stability and backward compatibility.
What development tools does this product provide?
Provides toolkits and SDKs for system integration and customization.
Does this product offer SDK for various programming languages?
Typically supports SDKs in common programming languages like C# and Java, although specifics are not publicly disclosed.
Does this product support automated testing?
Uses automated testing methodologies in development to ensure software reliability.
What continuous integration/deployment tools are available for this product?
Applies continuous integration and continuous deployment tools in software lifecycle management.
Does this product support blue-green deployment?
May use blue-green deployment techniques to minimize downtime during system updates.
Is there rollback capability in case of issues with this product?
Supports rollback capabilities to revert to previous stable software versions if needed.
Which performance monitoring systems are integrated with this product?
Integrates performance monitoring tools for system and application responsiveness.
Does this product support distributed tracing?
No verified information on distributed tracing support.
Are there built-in profiling tools in this product?
Includes profiling tools for performance tuning and diagnostics during development.
Does this product support hot-swapping of components?
No explicit verification of hot-swapping components support.
What are the hardware requirements for deploying this product?
Requires server-class hardware or cloud infrastructure capable of supporting scalable database and application server environments.
Does this product support multi-tenancy?
Supports multi-tenancy for managing multiple casino properties or departments within one system.
What is the maximum number of concurrent users this product can handle?
Designed to support thousands of concurrent users across distributed casino venues depending on installation scale.
Does this product support horizontal scaling?
Supports horizontal scaling to accommodate growth in casino floor size and number of endpoints.
What are the latency characteristics of this product?
Optimized for low-latency data capture and transmission to ensure timely operational decisions.
Does this product support geographic distribution?
Supports geographically distributed casino operations with centralized management.
Are there disaster recovery capabilities in this product?
Includes disaster recovery solutions ensuring data backup, redundancy, and system continuity.
Does this product support provably fair algorithms?
Not applicable as WIGOS manages casino operations and data rather than game fairness algorithms.
Is there ability to create custom games in this product?
Does not provide game creation capability; focuses on management of existing casino games.
Does this product support white-label solutions for games?
No direct game white-label offerings; integration with various game providers is supported.
Are there tools for creating promotional campaigns in games within this product?
Includes a comprehensive suite of promotional tools for campaigns, loyalty, and player rewards.
Does this product support seasonal content?
Supports seasonal promotional content through marketing tools.
Is there ability to update games without downtime in this product?
Designed to support zero-downtime updates in active casino environments.
Does this product support different RTP settings?
RTP settings adjustment is managed by game providers, not by WIGOS.
Is there a volatility system for slots in this product?
Slot volatility control is outside the scope of the WIGOS platform.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Supports cross-platform operation primarily in backend and operator interfaces with mobile apps for operational use.
Is there optimization for different screen sizes in this product?
Operator interfaces are optimized for various screen sizes including tablets and mobile devices.
Does this product support offline mode for some games?
No offline mode for operations as real-time connectivity is essential.
Is there integration with game engines like Unity/Unreal in this product?
Does not integrate directly with game engines like Unity or Unreal.
Does this product support HTML5 for all games?
Not applicable; WIGOS is not a game developer and does not deliver games directly.
What third-party integrations does this product support?
Integrates with third-party casino management tools including CRM, payment gateways, marketing automation, and player loyalty systems.
Does this product integrate with existing casino management systems?
Includes casino management system integration capabilities for comprehensive operational control.
Are there payment gateway integrations available in this product?
Supports integration with multiple payment gateways, enabling cashless and wallet-based transactions.
Does this product support CRM system integrations?
Provides CRM integration for customer data, marketing, and player relationship management.
What marketing tools does this product integrate with?
Built-in marketing automation tools and integration with external marketing platforms.
Does this product support affiliate system integrations?
Supports affiliate program management for player acquisition.
Are there business intelligence tool integrations in this product?
Integrates with business intelligence tools for enhanced data visualization and decision-making.
Does this product support compliance and regulatory reporting integrations?
Supports compliance and regulatory reporting requirements in various jurisdictions.
What user registration methods does this product support?
Supports standard casino user registration methods and player database management.
Does this product support two-factor authentication?
Provides security features including option for two-factor authentication for operator access.
Is there an identity verification system (KYC) in this product?
Supports integration with KYC (Know Your Customer) identity verification systems.
Does this product support automated document verification?
Integrates with third-party automated document verification tools as part of KYC compliance.
Is there integration with age verification systems in this product?
Supports age verification processes integrated with identity checks.
Does this product support geolocation verification?
Offers geolocation verification integration for regulatory compliance.
Is there a player self-exclusion system in this product?
Implements player self-exclusion features to promote responsible gambling.
Does this product support deposit and betting limits?
Supports configurable deposit and betting limits within operator controls.
Are there cooling-off periods supported in this product?
Provides tools to manage cooling-off periods for players.
Does this product support gaming behavior monitoring?
Includes player behavior monitoring for security and responsible gaming.
Are there alerts for suspicious activity in this product?
Generates alerts for suspicious activity to aid fraud prevention.
Does this product support VIP programs?
Supports management of VIP player programs with personalized benefits.
Are there personal managers for VIP players in this product?
Allows assignment of personal managers for VIP player engagement.
Does this product support player segmentation?
Provides player segmentation capabilities for targeted marketing.
Is there a loyalty system with point accumulation in this product?
Includes a loyalty system with point accumulation and redemption.
Does this product support personalized bonuses?
Supports personalized bonus schemes for player retention.
Is there a referral system in this product?
Offers referral system features to encourage player acquisition by existing players.
Does this product support affiliate programs?
Supports management of affiliate marketing programs.
Is there CRM system integration in this product?
Fully integrated CRM system to track and manage customer relationships.
Does this product support email marketing?
Supports email marketing campaigns within the CRM and marketing modules.
Are SMS notifications available in this product?
Provides SMS notification capabilities for player engagement.
Does this product support push notifications?
Supports push notifications through mobile integration.
Is there a complaints and support system in this product?
Includes complaint and dispute management system for player and operational issues.
Does this product support live chat with customer support?
Does not include live chat support natively; usually handled by customer service platforms.
Is there a multi-level support system in this product?
Supports multi-level operational support for casino staff roles.
Does this product support customer service in multiple languages?
Provides multilingual support for global casino operations.
Is there a knowledge base for self-service in this product?
May include or integrate with knowledge base systems for staff training.
Does this product support video verification?
Integration with video verification tools is supported in conjunction with KYC.
Is there an account blocking system in this product?
Enables blocking of player accounts for regulatory or security reasons.
Does this product support temporary account freezing?
Supports temporary freezing of accounts for disciplinary or self-exclusion purposes.
Is there a password recovery system in this product?
Includes password recovery mechanisms for users and operators.
Does this product comply with GDPR for user data?
Fully compliant with GDPR requirements for data privacy and user rights.
Is there a right to data deletion in this product?
Supports the right to data deletion in accordance with privacy laws.
Does this product support user data export?
Allows user data export for transparency and compliance.
Which payment systems are integrated with this product?
Integrates with multiple payment systems covering cashless, card, and wallet payments.
Does this product support bank transfers?
Supports bank transfer payment methods through gateway integrations.
Is there cryptocurrency payment support in this product?
Currently no verified support for cryptocurrency payments.
Does this product support e-wallets?
Supports e-wallet integration for seamless player transactions.
Is there mobile payment support in this product?
Enables mobile payment methods integrated with wallet systems.
Does this product support prepaid cards?
Supports prepaid card transactions depending on operator ecosystem.
Is there an instant deposit system in this product?
Supports instant deposit processing for player convenience.
Does this product support scheduled deposits?
No specific information on scheduled deposits support.
Is there a fast withdrawal system in this product?
Supports fast withdrawals processing via integrated payment gateways.
Does this product support automated withdrawal processing?
Provides automated withdrawal processing features where compliance allows.
Are there limits on deposits and withdrawals in this product?
Configurable limits on deposits and withdrawals for responsible gaming compliance.
Does this product support multi-currency operations?
Supports multiple currencies for international casino operations.
Is there automatic currency conversion in this product?
Provides automatic currency conversion in reporting and player accounts.
Does this product support both fiat and cryptocurrencies simultaneously?
No verified support for simultaneous fiat and cryptocurrency handling.
Is there integration with DeFi protocols in this product?
No Defi protocol integration reported.
Does this product support cryptocurrency staking?
No support for cryptocurrency staking.
Is there an escrow system for large transactions in this product?
No escrow system reported for transactions.
Does this product support multi-signature for crypto payments?
No multi-signature support for payments.
Is there an anti-money laundering (AML) system in this product?
Includes AML (Anti-money Laundering) system features aligned with regulatory standards.
Does this product support automatic transaction screening?
Supports automatic transaction screening to detect suspicious activity.
Is there integration with sanctions lists in this product?
Integrates sanctions watchlists for transactional compliance.
Does this product support suspicious activity reporting?
Facilities for suspicious activity reporting and compliance submissions.
Is there a tax accounting system in this product?
Supports tax accounting and reporting features for operators.
Does this product support automatic report generation?
Automated generation of regular operational and compliance reports.
Is there integration with tax systems in this product?
Integrates with tax systems for compliance and reporting.
Does this product support transaction fee accounting?
Handles accounting for transaction fees.
Is there a payment reconciliation system in this product?
Provides reconciliation tools for payment processing accuracy.
Does this product support chargeback handling?
Supports chargeback management processes.
Is there a fraud detection system for payments in this product?
Includes fraud detection systems monitoring payment transactions.
Does this product support 3D Secure authentication?
Supports 3D Secure authentication for card payments.
Is there a credit risk assessment system in this product?
No explicit credit risk assessment feature reported.
Does this product support installment payments?
No indication of installment payment support.
Is there integration with buy-now-pay-later services in this product?
No buy-now-pay-later integration reported.
Does this product support corporate banking for B2B clients?
Supports corporate banking features for B2B clients.
Is there an automatic refund system in this product?
Automated refund processing capabilities.
What security certificates does this product have?
Holds security certificates including GLI certification and others aligned with casino software compliance.
Does this product support ISO 27001 compliance?
No specific public information confirming ISO 27001 certification.
Is there PCI DSS certification for this product?
Complies with PCI DSS standards for payment card security.
Does this product support GDPR compliance?
Fully supports GDPR security and privacy measures.
Is there certification from gambling commissions for this product?
Holds certifications required by various gambling commissions for regulatory compliance.
Does this product support eCOGRA certification?
Supports eCOGRA certification compliance.
Is there GLI testing for games in this product?
Games managed through WIGOS platform are generally GLI tested; the platform itself supports certified game operations.
Does this product support iTech Labs certification?
No direct iTech Labs certification reported for the platform.
Are there regular security audits for this product?
Undergoes periodic security audits aligned with industry best practices.
Does this product support penetration testing?
Conducts regular penetration testing to ensure system security.
Are there bug bounty programs for this product?
No public information on a bug bounty program.
Does this product support data encryption at rest?
Supports data encryption at rest for all sensitive information.
Is there data encryption in transit in this product?
Uses encrypted communication protocols for data in transit.
Does this product support end-to-end encryption?
Employs end-to-end encryption for critical communications.
Is there a key management system in this product?
Uses enterprise key management systems for cryptographic keys.
Does this product support hardware security modules (HSM)?
Hardware Security Module (HSM) support likely for key management but not confirmed publicly.
Is there an intrusion detection system in this product?
Includes intrusion detection systems within security architecture.
Does this product support DDoS protection?
Implements DDoS protection measures to maintain platform availability.
Are there firewall and WAF protection in this product?
Uses firewall and web application firewall (WAF) technologies.
Does this product support rate limiting?
Supports rate limiting to protect against abuse and overload.
Is there a security monitoring system in this product?
Provides continuous security monitoring to detect threats.
Does this product support SIEM integration?
Integrates with SIEM systems for comprehensive security event management.
Are there automatic alerts for incidents in this product?
Supports automatic alerts for security incidents.
Does this product support incident response procedures?
Maintains procedures and tools for incident response and mitigation.
Is there a backup and disaster recovery system in this product?
Provides backup and disaster recovery systems to ensure data integrity.
Does this product support geographic redundancy?
Supports geographic redundancy to minimize downtime.
Are there RTO/RPO guarantees for this product?
Offers targeted RTO (Recovery Time Objective) and RPO (Recovery Point Objective) for business continuity.
Does this product support business continuity planning?
Implements business continuity plans to support casino operations without disruption.
Is there an access control system in this product?
Role-based access control systems to limit user permissions.
Does this product support role-based access control?
Fully supports role-based access control within the platform.
Is there an audit trail for all actions in this product?
Maintains detailed audit trails of user and system activities.
What built-in analytical tools are available in this product?
Built-in analytical tools offer deep insights into casino operations.
Does this product support real-time analytics?
Real-time analytics capabilities for dynamic operational decisions.
Are there operator dashboards in this product?
Provides operator dashboards customizable for performance monitoring.
Does this product support custom reports?
Supports custom report creation tailored to operator needs.
Is there automatic report generation in this product?
Automated generation of regular operational and compliance reports.
Does this product support scheduled reporting?
Supports scheduled report creation and delivery.
Is there data export in various formats from this product?
Exports data in multiple formats including CSV, JSON, and XML.
Does this product support data mining functionality?
Enables data mining features for advanced operator analytics.
Is there predictive analytics in this product?
Incorporates predictive analytics tools to anticipate operational trends.
Does this product support machine learning for analytics?
Uses machine learning analytics to optimize player engagement and operations.
Is there player behavior analytics in this product?
Provides detailed player behavior analytics for marketing and responsible gaming.
Does this product support cohort analysis?
Offers cohort analysis to track player segments over time.
Are there LTV (lifetime value) calculations in this product?
Calculates player lifetime value metrics for revenue optimization.
Does this product support churn prediction?
Supports churn prediction algorithms to retain players.
Are there revenue optimization tools in this product?
Tools available for revenue optimization strategies including dynamic marketing.
What technical support channels are available for this product?
Technical support via phone, email, and customer portal.
Does this product offer 24/7 technical support?
Provides 24/7 technical support for critical issues.
Is there a multi-level support system for this product?
Supports multi-level support with escalation procedures.
Does this product support remote diagnostics?
Enables remote diagnostics to resolve technical issues quickly.
Is there on-site support available for this product?
Offers onsite support depending on client location and contract.
Does this product support a ticketing system?
Includes ticketing system for issue tracking and management.
Are there SLA guarantees for support of this product?
Service level agreements available based on customer contracts.
Does this product offer priority support for critical clients?
Priority support for high-value clients and critical deployments.
Are there dedicated support managers for this product?
Assigns dedicated account and support managers for key clients.
Does the company offer migration assistance for this product?
Provides migration assistance for transitioning from legacy systems to WIGOS.