The primary contact methods for 21 Casino support include a 24/7 live chat feature on the website and email support at [email protected], providing timely assistance and detailed responses to customer inquiries.
Live chat 24/7, email [email protected].
https://www.21casino.com
Licensed by the UK Gambling Commission (Account number 52894) and Malta Gaming Authority (MGA/B2C/370/2017).
Specific headquarters location is not publicly detailed, but the casino operates under the authority of UK and Malta gambling regulators.
United Kingdom and Malta
Yes, there is a live chat available 24/7 with response times typically within a few minutes for immediate assistance.
No specific mention of a dedicated contact form on the website; customers are encouraged to use live chat or email.
No separate VIP support email found; VIPs can use the general support email.
No distinct complaints email found; complaints can be directed through [email protected].
Not separately listed; financial inquiries are handled through the general support email.
No specific security service email listed; security issues can be directed to [email protected].
No public phone support number is provided by 21 Casino.
Not available.
Not available.
Available 24/7 primarily via live chat and email for technical issues.
Financial inquiries and transaction support are handled through the main customer support channels available 24/7.
Security-related issues are addressed via the general support contact, available 24/7.
None officially listed.
None officially listed.
None officially listed.
None officially listed.
No direct official Facebook page link found; 21 Casino is part of White Hat Gaming group that may have broader social presence.
No official Instagram account linked.
No official Twitter account linked.
No distinct LinkedIn page found for 21 Casino specifically.
No official YouTube channel found.
None officially listed.
None officially listed.
Video call support is not offered.
Yes, there is a ticket system accessible through the support area on the website.
Yes, the mobile app includes support chat functionality.
Yes, push notifications are supported for customer communications within the app.
SMS support for deposits or support is not available.
No callback service is offered.
No official forums or communities managed by the casino are available.
Yes, the casino’s mobile app allows contacting support.
No support for Zoom or Teams consultations.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily.
Europe and the UK where licensed and legally operating.
Generally, customers need an account to access full support, especially for account-specific inquiries.
Document upload through chat is not specifically mentioned; documents usually sent via secure upload processes.
https://www.21casino.com/privacy-policy
https://www.21casino.com/terms-and-conditions
Click the "Forgotten Password" link on the login page and follow instructions to reset password via registered email.
Contact support via live chat or email to inquire about the block and provide requested verification to restore access.
Accounts are commonly blocked due to failed verification, suspected fraud, breach of terms, or multiple accounts.
Update profile information through account settings or request support assistance if changes are restricted.
Immediately contact support, change passwords, and enable any available security features such as two-factor authentication.
Two-factor authentication setup is generally done through account security settings; follow on-site instructions once logged in.
This may be due to phone network issues, incorrect number, or SMS blocking; verify phone details and network settings.
Contact customer support to request account closure; deletion procedures follow verification of the requester.
Use password recovery, clear browser cache, or contact support for assistance with login issues.
Login history access may be available in account settings or upon request by contacting support.
To comply with legal KYC (Know Your Customer) regulations, prevent fraud, and ensure age and identity confirmation.
Typically government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
Verification usually takes between a few hours to up to 48 hours depending on document quality and workload.
Resubmit clearer, valid documents that meet the casino’s verification criteria; contact support for guidance.
Upload documents securely via the account verification section on the website or as directed by support.
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts are typically prohibited and subject to account termination.
Report suspicious activity immediately via live chat or email to the security team for investigation.
Contact support promptly to update account email protection and verify identity.
Update phone number via account settings or request support assistance with verification.
Account limitations often result from pending verification, compliance checks, or security concerns.
Deposit limits can typically be set via account responsible gaming settings or by contacting support.
Self-exclusion is a responsible gaming tool to block access temporarily or permanently; activation through account settings or support request.
Contact customer support to request an account freeze, providing duration and reasons.
Report suspected fraud immediately to support to initiate investigation and secure the account.
Deposits may fail due to payment method issues, limits, or verification problems; check details or contact support.
Withdrawals generally take up to 24 hours for eWallets, up to 72 hours for bank transfers, and up to 5 days for card withdrawals.
No fees are charged by the casino; payment providers may apply their own fees.
Reasons include incomplete verification, bonus wagering requirements not met, or suspicious activity flags.
Maestro, Visa Debit, Skrill, Neteller, PaysafeCard, Trustly, PayPal, Payz.
Minimum deposit £10; maximum deposit depends on payment method and regulatory limits.
Specific maximum amounts vary by payment method; overall max withdrawal is £25,000.
Contact support promptly to request cancellation if withdrawal is not already processed.
Delays can be due to verification checks, payment provider processing time, or high volume periods.
Withdrawals must generally be made to the same payment method used for deposits for security reasons.
Contact support with transaction details to investigate and resolve deposit crediting issues.
Check transaction status in account wallet or contact support for updates.
Blocks may occur due to pending verification, compliance issues, or suspicious account activity.
Enhanced verification documents such as proof of source of funds or additional identity documents.
Yes, withdrawal limits are imposed; max withdrawal at 21 Casino is £25,000.
Refunds are processed as per payment provider policies; contact support to initiate.
Verify payment details and status, then contact support for assistance or retry.
Changing withdrawal method after request is typically not allowed; check with support for exceptions.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request statements via support or download from account transaction history if available.
Contact support with payment details to investigate and resolve the issue.
EUR, GBP, USD, AUD, CAD.
Currency conversion is supported; exchange rates apply as per standard fees.
No information on cryptocurrency payments available for 21 Casino.
Report errors immediately to support for resolution guidance.
Contact support immediately to request return of erroneous deposits; subject to terms.
Game load issues may be due to browser compatibility, cache problems, or connectivity; clear cache or try another browser.
Report the crash to support and try refreshing or restarting the game or browser.
Use live chat or email to provide detailed description and screenshots if possible.
Contact support with game round details for investigation.
Check device volume, browser permissions, and reload game; update browser/plugins.
Clear cache, check internet speed, close other applications, or try a different device.
Bets may not count due to technical glitches or bonus terms; contact support.
Results are displayed after game rounds; for disputes contact support with round details.
Refresh the page, clear cache, or contact support if problem persists.
Game restrictions may apply based on location, licensing, or promotional limitations.
Clear browser cache and cookies via browser settings.
Update app/browser, clear cache, or switch to another device.
Contact support with bonus details for assistance.
Review bonus terms and conditions on site or contact support.
Points may be delayed or conditions unmet; check terms or contact support.
Register or opt-in via the promotions page or support.
Verify code validity and terms; contact support if issues persist.
Could be due to location restrictions or technical issues; contact support.
Check internet connection and browser compatibility; report issues to support.
Use live chat or email with details and screenshots.
Check internet, clear cache, try different browser or device.
Use recommended browsers, update regularly, clear cache to improve compatibility.
Flash is deprecated; use HTML5 supported browsers; update browsers regularly.
Clear cache, reduce browser tabs, check connection; contact support if persistent.
Contact customer support via live chat or email for game issues.
