How to contact the casino support service?
The primary contact methods for 777 Casino support include a 24/7 online live chat on their website, email support at [email protected], and a free telephone hotline for users in Ukraine.
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What contact methods are available for customers?
Online live chat, email, and free telephone hotline.
Casino website
https://777.ua
Casino launch date
The casino was launched in 2023.
Gaming license
Licensed by the Commission for the Regulation of Gambling and Lotteries (КРАІЛ) in Ukraine.
Casino headquarters location
Ukraine, 03150, Kyiv, Delova Street, 6.
License jurisdiction
Ukraine (regulated by КРАІЛ).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7. Response time is typically within a few minutes, usually 1-2 minutes.
Is there a contact form on the website?
Yes, a contact form is available via a "24/7" button on the bottom right corner of the main page for submitting inquiries.
Technical support email
VIP support email
No verified specific VIP support email found; typically [email protected] serves customers, including VIPs.
Complaints email
No dedicated complaints email found; use [email protected] for complaints and disputes.
Finance department email
No specific finance email found; generally, [email protected] handles financial inquiries.
Security service email
Not specifically listed; security issues are handled via [email protected].
Support hotline phone number
0 800 310 777 (Ukrainian toll-free).
VIP line for premium customers
Not specifically listed.
Separate complaint line
Not available.
Technical support
Technical support is available 24/7 via live chat on the website and email during business hours on weekdays.
Financial department
Financial inquiries are managed through the support email and hotline during working hours.
Security service
Security-related issues should be reported via the general support email.
Telegram support account
No official Telegram support account identified.
WhatsApp support account
No official WhatsApp support account identified.
Viber support account
No official Viber support account identified.
WeChat support account
No official WeChat support account identified.
Facebook page
https://www.facebook.com/777.ua (not officially confirmed, no direct official verified source found).
Instagram page
https://www.instagram.com/simsimsim.ua/ (related to 777.ua brand presence).
Twitter/X page
https://x.com/casino_777ua
LinkedIn page
Not found.
YouTube channel
Not found.
Telegram channel
Not found.
Discord server
Not found.
Are there video calls with consultants?
No verified information about video call support.
Is there a ticket system (helpdesk)?
Not explicitly mentioned; support is mostly via live chat and email.
Is there a mobile app with support chat?
Yes, 777.ua has mobile apps for iOS and Android with integrated support chat.
Are push notifications supported?
Likely supported via mobile apps, though not specifically confirmed.
Is SMS support available?
Not confirmed.
Can I request a callback?
Callback requests are possible through chat for complex issues.
Are there forums or communities related to this casino?
No official forums; players may use social media platforms.
Is there a mobile app for contacting support?
Yes, the mobile app supports contacting support via chat.
Is support available on weekends and holidays?
Live chat is available 24/7 including weekends and holidays.
What are the support service operating hours?
Online chat is 24/7; email and phone support operate mainly during Ukrainian business hours on weekdays.
Supported languages
Support is primarily available in Ukrainian and Russian; English support is limited or unavailable.
Service regions
Mainly serving players in Ukraine.
Can I contact support without registration?
Yes, via live chat and email you can usually get support without registering.
Can I send documents through chat?
Document uploads are not confirmed via chat; verification documents are uploaded through account profile.
Privacy policy link
https://777.ua/privacy-policy
Terms of service link
https://777.ua/terms
What to do if I forgot my account password?
Use the "Forgot password" feature on the login page to receive reset instructions via email.
How to restore access to a blocked account?
Contact support via email or live chat to appeal and verify identity for account restoration.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, breach of terms, or multi-accounting.
How to change profile information?
Profile updates are done within the personal account settings on the website or app.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, enable any available security features.
How to set up two-factor authentication?
Not specifically documented; generally found in security settings if available.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking phone reception, verify number correctness, or contact support.
How to delete my casino account?
Request account deletion by contacting customer support.
What to do if I can't log into my account?
Check credentials, reset password, and contact support if issue persists.
How to check account login history?
Not typically available to users directly; request info from support.
Why is document verification required?
Verification is required to comply with legal regulations, prevent fraud and to confirm player identity.
What documents are needed for verification?
Passport, national ID card, or residence permit; plus proof of payment method like bank statement.
How long does document verification take?
Verification typically completes within 24 hours.
What to do if documents are rejected?
Re-upload clearer or corrected copies as per instructions from support.
How to upload documents for verification?
Upload documents through the account's verification section on website or app.
Why does my account require additional verification?
Triggered by large withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are prohibited per user to comply with regulatory policies.
How to report suspicious activity?
Report immediately to support via email or live chat.
What to do if I lose access to my email?
Contact support with alternate verification to update email details.
How to change phone number in my account?
Update via profile settings or contact support if not available.
Why are my account functions limited?
Account restrictions may result from incomplete verification or suspicious activity.
How to set deposit limits?
Deposit limits can be set via account responsible gaming settings if available.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to temporarily block access; requested via support.
How to temporarily freeze my account?
Request a temporary freeze or cooldown period through support.
What to do if I suspect fraud?
Report to support immediately with detailed information.
Why is my deposit not going through?
Could be due to payment method issues, limits, or technical problems; contact support.
How long does withdrawal processing take?
Usually instant to a few minutes for cards; may take longer for other methods.
What fees are charged for transactions?
Typically, no fees from casino side; check with payment provider for fees.
Why was my withdrawal request declined?
Common reasons include pending verification, exceeding limits, or mismatched payment info.
What deposit methods are available?
Visa, Mastercard, Apple Pay, and Monobank among others.
What are the minimum and maximum deposit amounts?
Minimum deposit is 100 UAH; maximum limits vary.
Minimum deposit amount
100 UAH
Maximum deposit amount
No fixed maximum publicly specified; depends on payment method.
How to cancel a withdrawal request?
Contact support immediately to attempt cancellation if the request is still processing.
Why is my withdrawal taking so long to process?
Delays may occur due to verification, banking processing times, or system checks.
Can I withdraw to a different card?
Generally no; withdrawals must go to the verified payment method.
What to do if money was debited but not credited?
Contact support with transaction details to resolve.
How to check the status of a financial transaction?
Check in account transaction history or contact support.
Why are financial operations blocked?
Possible reasons include account verification issues or suspected fraud.
What documents are needed for large withdrawals?
Additional proof of source of funds may be requested by compliance.
Are there withdrawal limits?
Yes, withdrawal limits apply and depend on verification level and method.
How do refunds work?
Refunds are rare; processed case-by-case via support.
What to do with failed payments?
Contact support with payment details for resolution.
Can I change the withdrawal method?
Usually not once requested; contact support for exceptional cases.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or in account transaction reports section.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve.
What currencies does the casino accept?
Ukrainian Hryvnia (UAH) primarily.
Is there currency conversion?
No detailed info; likely limited to UAH only.
How do cryptocurrency payments work?
Not confirmed as accepted.
What to do with payment system errors?
Contact support with error details to troubleshoot.
Can I return an erroneous deposit?
Request return via support; subject to casino policies.
Why won't the game load?
Could be internet issues, browser compatibility, or server problems.
What to do when there's a game crash?
Restart game or refresh browser; report persistent issues to support.
How to report a game error?
Use live chat or email with detailed description.
Why did my winnings disappear after a crash?
Report immediately to support for investigation.
Game sound not working - what to do?
Check device volume and browser settings; reload game.
Game lagging or freezing - how to fix?
Clear cache, check internet, try another device or browser.
Why isn't my bet being counted?
Verify sufficient balance and game rules; report issue to support.
How to check game round results?
Usually visible in game history or session logs.
What to do if the game is not responding?
Refresh page or app; contact support if continued.
Why are some games unavailable?
Region restrictions, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies or app data.
Problems with game display on mobile device?
Use updated app version or supported browser.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
Available in bonus terms and conditions on site.
Why aren't bonus points being credited?
Check wagering status and promotion rules; contact support.
How to participate in tournaments and promotions?
Register and follow instructions in promotions section.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support if issues.
Why is Live Casino unavailable?
Possible server maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet speed and device compatibility.
How to report a technical glitch?
Use live chat or email with detailed problem description.
What to do if the website won't load?
Check internet, browser compatibility; try another device.
Browser compatibility issues?
Use updated mainstream browsers like Chrome, Firefox.
How to update Flash Player or other plugins?
Flash is mostly obsolete; update browser or app instead.
What to do with slow website loading?
Clear cache and cookies; close background apps.
How to get technical support for games?
Contact support via chat or email with game details.