7Sultans Casino support can be contacted primarily via live chat, email, and phone. Live chat is available 24/7 for instant assistance. Email is used for more detailed queries, and phone support is offered for direct communication.
Live chat 24/7, email ([email protected]), phone (+1 866 745 2416), WhatsApp, Skype.
https://www.7sultanscasino.com
Licensed by the Malta Gaming Authority (MGA)
Canada
Malta Gaming Authority (MGA)
Yes, live chat is available 24/7 on the website with almost immediate response times.
Yes, a contact form is available on the website, usually found in the "Contact Us" or "Support" section.
No specific VIP email publicly listed; VIP support typically integrated through standard support channels or dedicated account managers.
No specific complaints email publicly listed; complaints handled through general support email or live chat escalations.
No specific finance email publicly listed; financial inquiries typically handled via main support contacts.
No specific security email publicly listed; security issues should be reported via main support channels.
+1 866 745 2416
No public dedicated VIP phone line available.
No dedicated complaint phone line available.
Available 24/7 via live chat, email, and phone support.
Contact through main support channels via email or phone.
Contact through main support channels; issues escalated as needed.
No official Telegram support account found.
+27 76 073 9635 (reported WhatsApp support number).
No official Viber support account found.
No official WeChat support account found.
No official Facebook page identified for 7Sultans Casino.
No official Instagram account identified.
No official Twitter or X account identified.
No official LinkedIn company page identified.
No official YouTube channel identified.
No official Telegram channel found.
No official Discord server for 7Sultans Casino.
Not available; standard support via chat, email, and phone is provided.
Likely available via email and contact form, as standard in the industry.
Yes, the casino offers a mobile app with integrated support chat functionality.
Yes, push notifications are generally supported in the mobile app for communications.
No confirmed SMS support service available.
No specific callback service detailed publicly.
No official forums or communities found.
Support chat is integrated in the mobile app.
Not offered.
Yes, support is available 24/7, including weekends and holidays.
24 hours a day, 7 days a week.
English, Greek, Spanish, French, Portuguese.
International, with some regional restrictions; does not accept US and UK players.
Usually yes, basic support inquiries can be made without registration, but account-specific help requires login.
Typically no; document upload usually via secure link or account portal.
https://www.7sultanscasino.com/privacy-policy/
https://www.7sultanscasino.com/terms-and-conditions/
Use the "Forgot Password" link on the login page to reset via registered email.
Contact customer support with identification details to request account review and reinstatement.
Common reasons include verification issues, suspected fraud, or violation of terms.
Login and update profile in account settings; contact support if issues arise.
Immediately contact support to secure account and investigate unauthorized access.
Not specifically listed; if available, instructions provided in account security settings.
Check device settings, network; contact support if problem persists.
Contact customer support to request account closure.
Verify credentials, reset password if necessary; contact support if issue continues.
Access via account security sections or request from support.
To comply with KYC regulations and prevent fraud.
Government-issued ID, proof of address, and payment method verification documents.
Typically 24-72 hours depending on volume.
Resubmit clear, valid documents as per instructions from support.
Via secure upload area in your account or through support-provided links.
Due to large transactions, security checks, or regulatory compliance.
No, multiple accounts per player are generally prohibited.
Contact support immediately through live chat or email.
Contact support with identification to update account email.
Update via account settings or contact support if restricted.
Due to pending verification or security measures.
Deposit limits can be set in account responsible gaming settings.
Self-exclusion is a voluntary time-out from gaming; activate via account settings or support.
Request a temporary freeze via support or responsible gaming section.
Report immediately to support for investigation and action.
Check payment details, funds availability, and compliance with deposit method rules.
Usually 2-7 business days depending on method.
Typically no fees; some payment providers may charge fees.
Common reasons include incomplete verification or suspicion of fraudulent activity.
Visa, Mastercard, Neteller, Skrill, bank transfer, and others.
Minimum around $10; maximum varies by method and account status.
Varies; subject to casino terms.
Contact support immediately; may be possible before processing starts.
Verification delays or payment provider processing times.
Usually no; withdrawals must go to the original deposit method.
Contact support with transaction proof.
Via account history or support inquiry.
Due to compliance checks, verification issues, or suspicious activity.
Photo ID, proof of address, proof of source of funds.
Yes, limits apply based on account type and regulatory rules.
Refunds processed per payment provider policies and casino terms.
Contact support for resolution and alternative methods.
Typically not; withdrawals go to the original deposit method.
For anti-money laundering and regulatory compliance.
Request via support or account history.
Contact support for assistance.
Multiple including EUR, USD, GBP, CAD, and more.
Yes, automatic currency conversion is offered at exchange rates applied.
Cryptocurrency payments not explicitly listed; likely unavailable.
Retry method or contact support for help.
Contact support immediately with details.
Check internet connection, browser compatibility, and site status.
Refresh browser or app; contact support if issue persists.
Use live chat or email support with game details.
Contact support for investigation and resolution.
Check device volume and browser settings.
Clear cache, close other apps, or use a different device.
Confirm game rules and connection stability; contact support if unclear.
Usually displayed at game end or via account history.
Refresh or restart game; contact support if problem continues.
Due to regional restrictions or licensing issues.
Clear browser or app cache via settings.
Update app, switch browser, or contact support.
Contact support with bonus details for assistance.
Review terms and conditions or contact support.
Check eligibility and terms; contact support if discrepancy.
Register and follow promotion rules on the website.
Verify code validity and expiry; contact support.
May be due to maintenance, regional restrictions, or connectivity issues.
Check internet speed, update browser, or contact support.
Use live chat or email with detailed description.
Check network connection, clear cache, or try a different browser.
Use supported browsers like Chrome, Firefox, or Safari; update regularly.
Follow browser prompts or official plugin sites.
Clear cache, close other apps, or check internet connection.
Contact support via live chat or email.
