You can contact 888 Casino support primarily via live chat on their website or app, email, and phone. The live chat is accessible when logged in or through the help section of the app. Email support handles specific queries, and phone support is available with a known UK number.
Live chat, email, phone support, and help center contact form.
https://www.888casino.com
888 Casino was established in 1997.
888 Casino holds licenses from the Gibraltar Gambling Commission and the UK Gambling Commission.
The headquarters are located at 601-701 Europort, Gibraltar.
Gibraltar and United Kingdom.
Live chat is available to logged-in customers on the website and app during support hours. It is not 24/7 but typically available from 6 AM to 10 PM GMT with fast response times.
Yes, a contact form is available within the help center on the website and app.
While a specific complaints-only email is not explicitly listed, customer service emails such as [email protected] are used for complaints handling.
No direct public email; financial inquiries usually handled through general support channels.
No public dedicated email; security issues should be addressed via customer support channels.
+44 203 859 4706 (UK number)
Specific VIP phone line not publicly listed; VIP members have personal account managers for dedicated support.
No separate complaints phone line explicitly provided.
Available via email, phone, live chat from 6 AM – 10 PM GMT seven days a week.
Contact handled via general customer support phone and email channels.
Contact through the main customer service channels for security-related issues.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/888casino
No specific official Instagram URL available publicly.
https://twitter.com/888casino
https://www.linkedin.com/company/888holdingsplc/
https://www.youtube.com/user/888Casino
No official Telegram channel found.
No official Discord server information available.
No information available on video call support with consultants.
Yes, a ticket system is integrated within the support center for email and form submissions.
Yes, the 888 Casino mobile app includes support chat functionality.
Likely supported in the app for promotions and updates but not officially confirmed regarding support communications.
No SMS support channel publicly available.
No explicit callback request option publicly listed.
No official forums; community discussions mainly occur on external platforms.
Yes, the mobile app allows contacting support via chat.
No information on Zoom or Teams consultations.
Yes, support is available seven days a week.
6 AM to 10 PM GMT every day.
English primarily; additional languages may be supported but details not specified.
Global service but subject to licensing restrictions in specific countries.
Live chat requires login; email and contact forms may be accessible without registration.
Document upload is possible through the help center in some cases, especially for verification.
https://www.888casino.com/security-and-privacy/privacy-policy
https://www.888casino.com/terms-and-conditions
Use the "Forgot Password" link on the login page to receive a password reset email.
Contact customer support with proof of identity to request review and restoration.
Common reasons include verification issues, suspicious activity, or violation of terms.
Update profile details through account settings or contact support for assistance.
Immediately contact support via live chat or email for account security review.
Follow account security settings to enable 2FA if offered; otherwise, contact support.
Could be due to carrier issues or number accuracy; verify phone number and try again.
Contact support to request account closure; follows a verification process.
Use password recovery, check internet, or contact support.
Some casinos provide login history in security settings; otherwise, request from support.
For regulatory compliance and anti-fraud measures.
Government-issued ID, proof of address, proof of payment method.
Typically 24-72 hours.
Resubmit clearer scans or contact support for guidance.
Upload via the account verification section or support portal.
Large transactions or suspicious activity triggers enhanced verification.
Most casinos prohibit multiple accounts per user.
Immediately notify customer support.
Contact support with identity verification to update email.
Update phone number in account settings or contact support.
Could be due to verification status or account review.
Available in responsible gaming/account settings.
Allows players to block access temporarily or permanently via responsible gaming tools.
Request support assistance for account freeze.
Report to support immediately for investigation.
Could be due to payment method issues or account restrictions.
Varies, generally 24-72 hours depending on method.
Usually no fees, but payment provider fees possible.
Verification failure or policy violations.
Credit/debit cards, e-wallets, bank transfers, prepaid cards.
Minimum usually around $10; maximum varies by method.
Generally $10.
Varies by payment method and country.
Contact support immediately upon request.
Additional verification or payment provider delays.
Usually no; must use original deposit method.
Contact support with transaction details.
Contact support or check transaction status in account history.
Pending verification or suspicious activity.
Additional proof of income and source of funds.
Yes, subject to regulatory and casino policies.
Approved refund requests are processed via original payment method.
Retry payment or contact support.
Usually not after processing begins.
To comply with anti-money laundering regulations.
Request via support or through account history.
Contact support for resolution.
USD, EUR, GBP, CAD, AUD, and others depending on region.
Yes, with rates applied on deposits and withdrawals.
Not specified; 888Casino generally uses traditional payment methods.
Contact support with details.
Contact support promptly to resolve.
Could be browser/device issues; clear cache or try another browser.
Restart game and report issue to support.
Use support channels or in-game report tools.
Contact support for investigation.
Check device volume and browser settings.
Clear cache, update browser, check internet connection.
Check game rules and balance; report to support if issue persists.
Accessible from game history or support.
Refresh page or restart app.
Licensing restrictions or geographic limits.
Clear browser or app cache in settings.
Update app/browser or reinstall.
Contact support with bonus code and account details.
Available in bonus terms and account section.
May require betting activity; contact support.
Register via promotions page and meet requirements.
Verify code validity and terms; contact support.
Geographic restrictions or technical issues.
Check internet speed; contact support if persistent.
Use live chat or email support.
Clear cache, try different browser, check internet.
Use recommended browsers and update regularly.
Flash deprecated; ensure browsers are up to date.
Check internet, clear cache, try another device.
Contact via live chat or email support.
