How to contact the casino support service?
The primary contact methods for 888Starz Casino support include live chat available on the website, email support for various departments, and a customer support hotline phone number.
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What contact methods are available for customers?
Live chat, email support, phone hotline, and social media platforms like Telegram, Facebook, Instagram, and Twitter.
Casino website
https://888starz.bet/en
Gaming license
Licensed under Curacao eGaming Authority, license number 8048/JAZ2020-048
Casino headquarters location
The company managing the casino is Bittech B.V., registered in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available on the website. It operates 24/7 and response time is usually within a few minutes.
Is there a contact form on the website?
Yes, a contact or feedback form is available on the website for submitting inquiries.
Technical support email
VIP support email
No specific VIP support email is publicly available.
Complaints email
[email protected] (general user feedback is handled via [email protected])
Finance department email
Security service email
Support hotline phone number
+44 (208) 15-76-012 (available weekdays 7:00 to 16:00 UTC)
VIP line for premium customers
No dedicated VIP phone line publicly disclosed.
Separate complaint line
No separate complaints-only phone line publicly disclosed.
Technical support
Available via email, live chat, and phone during specified hours.
Financial department
Contact via email at [email protected]
Security service
Contact via email at [email protected]
Telegram support account
The casino is active on Telegram but no specific support account publicly listed.
WhatsApp support account
No official WhatsApp support number publicly available.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
https://www.facebook.com/888starz/
Instagram page
https://www.instagram.com/888starz_en/
Twitter/X page
Official Twitter/X page is active but no direct URL published.
LinkedIn page
No official LinkedIn company page is publicly listed.
YouTube channel
No official YouTube channel URL publicly listed.
Telegram channel
Official Telegram channel exists, link not publicly detailed.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
Video call support is not provided.
Is there a ticket system (helpdesk)?
Email and live chat acts as support channels; a formal ticket system is not explicitly detailed.
Is there a mobile app with support chat?
Yes, the mobile app includes support chat functionality.
Are push notifications supported?
Push notifications for customer communication are supported via app.
Is SMS support available?
SMS support is not typically offered as a support channel.
Can I request a callback?
Callback service is available if phone support cannot respond immediately.
Are there forums or communities related to this casino?
No official forums; community discussions may exist on external social platforms.
Is there a mobile app for contacting support?
Yes, support chat is integrated within the mobile app.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Phone support is not available weekends; live chat and email are 24/7.
What are the support service operating hours?
Phone support from 07:00 to 16:00 UTC weekdays; live chat and email support 24/7.
Supported languages
Support is provided in more than 55 languages, including English.
Service regions
Supports players from nearly 100 countries, excluding some restricted areas like the Netherlands and Australia.
Can I contact support without registration?
Yes, live chat can usually be accessed without registration.
Can I send documents through chat?
Document uploading via chat is typically not supported; use email for document submission.
Privacy policy link
https://888starz.bet/en/information/privacy
Terms of service link
https://888starz.bet/en/information/terms
What to do if I forgot my account password?
Use the "Forgot Password" option on login page to reset via email.
How to restore access to a blocked account?
Contact support with identification documents to verify identity and request restoration.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, or breach of terms.
How to change profile information?
Profile updates can usually be done in account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately change your password and notify [email protected].
How to set up two-factor authentication?
Use account security settings if 2FA is supported; otherwise, contact support for guidance.
Why am I not receiving SMS confirmation codes?
May be due to network issues or incorrect phone number; verify details with support.
How to delete my casino account?
Contact customer support to request account deletion following verification.
What to do if I can't log into my account?
Try password reset or contact support for troubleshooting assistance.
How to check account login history?
Access login history in account settings if available or request from support.
Why is document verification required?
To comply with KYC and anti-money laundering regulations ensuring player security.
What documents are needed for verification?
Typically government ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Usually between 24 to 72 hours depending on volume.
What to do if documents are rejected?
Check the reason given, resubmit clear and valid documents promptly.
How to upload documents for verification?
Use the account verification section on the website or send via support email.
Why does my account require additional verification?
Triggered by large transactions or suspicious activity as part of enhanced KYC.
Can I have multiple accounts?
Multiple accounts per player are generally not allowed under casino terms.
How to report suspicious activity?
Contact the security department at [email protected] immediately.
What to do if I lose access to my email?
Contact support with alternative ID to update your registered email.
How to change phone number in my account?
Update phone number in account settings or contact customer support.
Why are my account functions limited?
Could be due to pending verification, restrictions, or suspected rule violations.
How to set deposit limits?
Use account responsible gaming settings or consult customer support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary program to block access; activate via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account suspension.
What to do if I suspect fraud?
Report immediately to [email protected] with all relevant details.
Why is my deposit not going through?
Could be due to payment method issues, verification blocks, or technical faults.
How long does withdrawal processing take?
Typically 24 to 72 hours depending on verification status and method.
What fees are charged for transactions?
Generally, no fees from casino; payment provider fees may apply.
Why was my withdrawal request declined?
Possible reasons include incomplete verification or breach of terms.
What deposit methods are available?
Supports credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Varies by payment method; generally minimum around $10.
Minimum deposit amount
Approximately $10 depending on payment provider.
Maximum deposit amount
Varies; can be several thousand dollars per transaction depending on method.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Delays can be caused by verification requirements or banking procedures.
Can I withdraw to a different card?
Withdrawals must match the deposit payment method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or ask support for status.
Why are financial operations blocked?
Possible due to account review, verification issues, or suspected fraud.
What documents are needed for large withdrawals?
Additional ID and proof of source of funds may be required.
Are there withdrawal limits?
Yes, limits depend on payment method and verification status.
How do refunds work?
Refunds processed to original payment method after internal review.
What to do with failed payments?
Contact support with details to troubleshoot and retry payment.
Can I change the withdrawal method?
Usually no; withdrawal must go through the original deposit method.
Why is proof of funds source required?
To comply with AML regulations and prevent money laundering.
How to get a financial transaction statement?
Request statement from support or access through account.
What to do if a payment is stuck?
Contact support to investigate payment processing issues.
What currencies does the casino accept?
Supports USD, EUR, INR, RUB, cryptocurrency, and multiple other currencies.
Is there currency conversion?
Yes, currency conversion is available with applicable rates.
How do cryptocurrency payments work?
Deposits and withdrawals via supported crypto wallets with real-time conversion.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support promptly to resolve erroneous deposits.
Why won't the game load?
Could be browser/cache issues or server problems; try refreshing or different device.
What to do when there's a game crash?
Report to support and refresh the game or app.
How to report a game error?
Use live chat or email with game and error details.
Why did my winnings disappear after a crash?
Contact support; winnings may be restored after verification.
Game sound not working - what to do?
Check device audio settings and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, close background apps, or use a faster internet connection.
Why isn't my bet being counted?
Could be due to connection loss or event cancellation; contact support.
How to check game round results?
Results available in game history or match history section.
What to do if the game is not responding?
Refresh page or restart app; contact support if issue persists.
Why are some games unavailable?
Games may be restricted by region or under maintenance.
How to clear cache for better game performance?
Clear browser or app cache via settings.
Problems with game display on mobile device?
Update app/browser and check internet connection.
What to do if bonus didn't activate?
Contact support with bonus details; sometimes manual activation needed.
How to check bonus wagering requirements?
Available in bonus terms and conditions on website.
Why aren't bonus points being credited?
Points may be delayed or conditions not met; contact support.
How to participate in tournaments and promotions?
Register and follow promotion rules listed on site.
What to do if promo code doesn't work?
Check code validity and eligibility; contact support if issues persist.
Why is Live Casino unavailable?
May be due to maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet speed and device compatibility.
How to report a technical glitch?
Use live chat or email with detailed description.
What to do if the website won't load?
Clear cache, try different browser, or check internet connection.
Browser compatibility issues?
Use recommended browsers like Chrome or Firefox for best experience.
How to update Flash Player or other plugins?
Flash is largely obsolete; use updated browsers without plugins.
What to do with slow website loading?
Clear cache and use wired or faster internet connection.
How to get technical support for games?
Contact support through live chat or dedicated technical email.