How to contact the casino support service?
Contact Casino 99 Chico primarily by phone at +1 (530) 892-2282 or by visiting their physical location; the website does not list a dedicated online support email or live chat.
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What contact methods are available for customers?
Phone, physical visit, website contact form.
Casino website
https://casino99chico.com
Casino launch date
The casino was re-opened in 2011 at its current location, with its previous incarnation (Angie's Poker Club) operating since 1998.
Gaming license
Specific gaming license information for Casino 99 Chico is not publicly listed; as a physical poker room in California, it operates under state regulatory oversight.
Casino headquarters location
175 East 20th Street #150, Chico, CA 95928, USA.
License jurisdiction
California, United States.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is no live chat support available on the Casino 99 Chico website.
Is there a contact form on the website?
Yes, the website provides an online contact form for customer inquiries.
Technical support email
Not provided specifically; customers typically contact by phone or website form.
VIP support email
Not publicly available.
Complaints email
Not listed; general inquiries handled via contact form or phone.
Finance department email
Not provided.
Security service email
Not provided.
Support hotline phone number
+1 (530) 892-2282.
VIP line for premium customers
Not indicated.
Separate complaint line
Not indicated.
Technical support
Technical support is generally provided via phone and website contact form.
Financial department
No direct contact information published; use general contact methods.
Security service
No specific contact details published.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
Not explicitly confirmed for Casino 99, though an Instagram account is active.
Instagram page
https://www.instagram.com/chicocasino99/
Twitter/X page
Not found.
LinkedIn page
Not available.
YouTube channel
Not available.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No video call support indicated.
Is there a ticket system (helpdesk)?
No dedicated helpdesk or ticket system publicly available.
Is there a mobile app with support chat?
No dedicated mobile app with support chat is available.
Are push notifications supported?
Not indicated.
Is SMS support available?
Not indicated.
Can I request a callback?
No callback service information provided.
Are there forums or communities related to this casino?
No official forums or communities are linked.
Is support available on weekends and holidays?
The casino operates 24/7 physically; support availability follows normal business hours without specific exceptions noted.
What are the support service operating hours?
Support via phone and in-person is generally aligned with the casino’s operating hours, which are 24 hours daily.
Supported languages
English.
Service regions
Primarily local to Chico, California, USA.
Can I contact support without registration?
Yes, contacting via phone or website form does not require account registration.
Can I send documents through chat?
No chat service available.
Privacy policy link
Not clearly provided on the website.
Terms of service link
Not clearly provided on the website.
What to do if I forgot my account password?
General industry practice is to use a password recovery link on the site; Casino 99 Chico does not have an online account system.
How to restore access to a blocked account?
Contact support via phone or in person for assistance.
Why is my account blocked?
Common reasons include security concerns, verification failures or policy violations.
How to change profile information?
Profile updates would be managed in person or through direct contact with staff.
What to do if I suspect my account has been hacked?
Immediately contact casino staff or support by phone to secure the account.
How to set up two-factor authentication?
Not available for this casino's system.
Why am I not receiving SMS confirmation codes?
Not applicable as SMS confirmations are not supported.
How to delete my casino account?
No online accounts to delete; contact casino directly.
What to do if I can't log into my account?
Contact support via phone or in person for help.
How to check account login history?
Not applicable.
Why is document verification required?
Verification ensures compliance with state gaming regulations to prevent fraud and underage gambling.
What documents are needed for verification?
Valid government-issued ID, proof of address, and possibly additional documentation based on regulations.
How long does document verification take?
Typically one to several business days depending on casino staffing.
What to do if documents are rejected?
Resubmit documents with correct and clear information as requested by support.
How to upload documents for verification?
Documents are usually submitted in person; no online upload service noted.
Why does my account require additional verification?
To comply with regulatory requirements or due to suspicious activity.
Can I have multiple accounts?
No; industry standards prohibit multiple accounts per player.
How to report suspicious activity?
Contact casino support via phone or in person immediately.
What to do if I lose access to my email?
Update your contact information in person or via phone.
How to change phone number in my account?
Managed through direct contact with the casino.
Why are my account functions limited?
May be due to verification issues or security restrictions.
How to set deposit limits?
Not specified; consult casino directly.
What is self-exclusion and how to activate it?
Self-exclusion is a program to limit gambling access for responsible play; activation is via casino management in person.
How to temporarily freeze my account?
Contact casino support to request a temporary freeze.
What to do if I suspect fraud?
Report immediately to casino staff by phone or in person.
Why is my deposit not going through?
Could be due to payment method issues or casino policies.
How long does withdrawal processing take?
Withdrawal times vary by method, typically within a few business days.
What fees are charged for transactions?
Fees depend on payment methods; the casino may not charge fees but banks might.
Why was my withdrawal request declined?
Possible reasons include incomplete verification, policy breaches, or suspicious activity.
What deposit methods are available?
Cash and major credit/debit cards are standard; specific methods not detailed.
What are the minimum and maximum deposit amounts?
Not specifically detailed; typically minimums start around $5 to $10.
Minimum deposit amount
$5 minimum on games like Blackjack noted.
Maximum deposit amount
Not specified.
How to cancel a withdrawal request?
Contact support promptly by phone.
Why is my withdrawal taking so long to process?
Could be pending verification or banking delays.
Can I withdraw to a different card?
Usually withdrawals must be to the original deposit method as per regulations.
What to do if money was debited but not credited?
Contact support immediately to resolve payment errors.
How to check the status of a financial transaction?
Inquire directly through casino support.
Why are financial operations blocked?
Often related to security checks or compliance issues.
What documents are needed for large withdrawals?
Proof of identity and source of funds documentation.
Are there withdrawal limits?
Likely, though exact limits are not specified.
How do refunds work?
Refunds handled case-by-case through casino customer service.
What to do with failed payments?
Contact support to troubleshoot and resubmit payment.
Can I change the withdrawal method?
Usually not, due to regulatory compliance.
Why is proof of funds source required?
To comply with anti-money laundering laws.
How to get a financial transaction statement?
Request from casino support.
What to do if a payment is stuck?
Contact support for investigation.
What currencies does the casino accept?
US Dollars (USD).
Is there currency conversion?
Not relevant; casino operates locally with USD.
How do cryptocurrency payments work?
Not supported.
What to do with payment system errors?
Contact support and payment provider.
Can I return an erroneous deposit?
Report immediately and request correction.
Why won't the game load?
Could be technical issues with devices or network.
What to do when there's a game crash?
Report immediately; attempt reload or restart device.
How to report a game error?
Contact casino staff or technical support.
Why did my winnings disappear after a crash?
Report promptly for investigation and recovery.
Game sound not working - what to do?
Check device settings, browser or app sound controls.
Game lagging or freezing - how to fix?
Clear cache, close other apps, update device.
Why isn't my bet being counted?
Possibly a game or technical issue; report to support.
How to check game round results?
Game screens or dealer announcements.
What to do if the game is not responding?
Reload game or contact support.
Why are some games unavailable?
Restrictions by law or casino policy.
How to clear cache for better game performance?
Use browser or device settings to clear cache.
Problems with game display on mobile device?
Update app/browser, check connectivity.
What to do if bonus didn't activate?
Contact support to verify bonus eligibility.
How to check bonus wagering requirements?
Ask customer service or review promotion terms.
Why aren't bonus points being credited?
Possible delay or ineligibility; contact support.
How to participate in tournaments and promotions?
Register through casino; follow promotion rules.
What to do if promo code doesn't work?
Verify code validity and terms; contact support.
Why is Live Casino unavailable?
Possible technical or regional restrictions.
Problems with video streaming in live games?
Check internet and device compatibility.
How to report a technical glitch?
Contact technical support or management.
What to do if the website won't load?
Check internet, try another browser or device.
Browser compatibility issues?
Use recommended browsers or update current one.
How to update Flash Player or other plugins?
Follow official plugin provider instructions.
What to do with slow website loading?
Clear browser cache or try another network.
How to get technical support for games?
Contact casino staff by phone or in person.