How to contact the casino support service?
The primary contact methods for Agent Spinner Casino support include live chat during specific hours and email support, allowing customers to get assistance for various queries.
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What contact methods are available for customers?
Customers can contact support via live chat, email, and phone.
Casino website
https://agentspinner.com/
Casino launch date
Agent Spinner Casino was established in 2017.
Gaming license
Agent Spinner Casino is licensed and regulated by the Malta Gaming Authority (MGA), a respected gambling regulatory body.
Casino headquarters location
Agent Spinner is operated by MT SecureTrade Limited, headquartered in Malta.
License jurisdiction
The casino is licensed in the jurisdiction of Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available daily from 9:00 AM to midnight CET. Outside these hours, live chat is not active. Response times during operating hours are generally prompt.
Is there a contact form on the website?
There is no specific information about a contact form on the website, but most licensed casinos typically offer a contact form or email for support inquiries.
Technical support email
VIP support email
No specific VIP support email available; typically VIP support is arranged through dedicated account managers in licensed casinos.
Complaints email
No dedicated complaints email is listed; complaints are often handled through general support email or special dispute resolution channels.
Finance department email
No public finance-specific email found; typically financial inquiries are handled via the main support email or account management contacts.
Security service email
No specific security email found; security concerns are generally handled via main support channels.
Support hotline phone number
+44 0207 347 5883
VIP line for premium customers
No verified separate VIP hotline number available.
Separate complaint line
No verified complaints phone line exists.
Technical support
Technical support is available via live chat during business hours and by email for less urgent issues.
Financial department
Contacted through main support email; financial issues are addressed by specialized internal staff upon request.
Security service
Handled internally via main support channels; customers report security issues through support email or live chat.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No official Facebook page URL confirmed.
Instagram page
No official Instagram account URL confirmed.
Twitter/X page
No official Twitter/X account URL confirmed.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL confirmed.
Telegram channel
No official Telegram channel URL found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is not available as a standard support option.
Is there a ticket system (helpdesk)?
There is no public confirmation about a dedicated ticketing/helpdesk system; many support emails act as ticket submission points.
Is there a mobile app with support chat?
No specific mobile app with integrated support chat is confirmed for this casino.
Are push notifications supported?
Push notifications are typically unavailable unless a casino app exists; none is confirmed here.
Is SMS support available?
SMS support is generally not provided for customer service in this casino.
Can I request a callback?
No information available to confirm callback service availability.
Are there forums or communities related to this casino?
No official forums or community platforms directly linked to the casino are known.
Is there a mobile app for contacting support?
No dedicated mobile app solely for support is confirmed.
Are Zoom/Teams consultations possible?
These video consultation platforms are not supported for customer service.
Is support available on weekends and holidays?
Live chat operates daily including weekends, from 9 AM to midnight CET.
What are the support service operating hours?
Support is available daily from 9:00 AM to 12:00 AM (midnight) CET.
Supported languages
English language support is provided; other language support is not specifically confirmed but may be limited.
Service regions
The casino serves multiple countries but excludes certain regions like the United States, Australia, and several others due to licensing restrictions.
Can I contact support without registration?
Typically, registered users get priority support; some general inquiries via email may be possible without an account.
Can I send documents through chat?
Document upload via live chat is not confirmed; usually, documents are submitted through secure account upload portals or email.
Privacy policy link
https://agentspinner.com/privacy-policy
Terms of service link
https://agentspinner.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive a password reset link via your registered email.
How to restore access to a blocked account?
Contact customer support with proof of identity to verify your account and request reactivation.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, verification failure, underage gambling, or breach of terms.
How to change profile information?
Profile details can usually be updated in the account settings area, with some changes requiring verification.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account, change passwords, and review recent activity.
How to set up two-factor authentication?
If supported, enable 2FA in your account security settings following the provided instructions.
Why am I not receiving SMS confirmation codes?
Possible issues include incorrect phone number, network problems, or carrier restrictions.
How to delete my casino account?
Request account deletion through customer support as per casino policy; this may include identity verification.
What to do if I can't log into my account?
Verify login credentials, reset your password if needed, and contact support if issues persist.
How to check account login history?
Login history access varies; contact support if this is not available within account settings.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and ensure responsible gaming.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and payment method documentation.
How long does document verification take?
Usually 24 to 72 hours depending on workload and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents as per support guidance.
How to upload documents for verification?
Use the secure upload option in your account dashboard or email to the support team.
Why does my account require additional verification?
Due to large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Generally prohibited by casino terms; multiple accounts may lead to closures.
How to report suspicious activity?
Contact support immediately with details of the suspected activity.
What to do if I lose access to my email?
Notify support; provide alternative verification methods to regain account control.
How to change phone number in my account?
Update details in your profile settings or request via support if restricted.
Why are my account functions limited?
Due to pending verification, self-exclusion, or account restrictions.
How to set deposit limits?
Use account responsible gaming settings or request limits via support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access for a set time; activate through support or account settings.
How to temporarily freeze my account?
Request a temporary account freeze via customer service for a defined period.
What to do if I suspect fraud?
Immediately report to support and provide details for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, verification pending, or technical faults.
How long does withdrawal processing take?
Withdrawals usually take 1 to 3 business days depending on the payment method.
What fees are charged for transactions?
Most casinos do not charge fees; some payment methods may incur external fees.
Why was my withdrawal request declined?
Reasons include verification incomplete, violation of terms, or insufficient funds.
What deposit methods are available?
Common methods include MasterCard, Neteller, Skrill, Paysafecard, Trustly, Visa, and others.
What are the minimum and maximum deposit amounts?
Minimum and maximum amounts vary by method and region but often start at around $10.
Minimum deposit amount
Typically $10 is the standard minimum deposit.
Maximum deposit amount
Maximum deposits can range widely; often up to several thousand dollars per transaction.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing begins.
Why is my withdrawal taking so long to process?
Could be due to verification, banking delays, or compliance checks.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Monitor account transaction history or contact support.
Why are financial operations blocked?
Reasons include security concerns, pending verification, or regulatory restrictions.
What documents are needed for large withdrawals?
Additional ID and proof of source of funds may be required.
Are there withdrawal limits?
Yes, limits apply according to casino policies and regulations.
How do refunds work?
Refunds are processed through the original payment method, subject to casino terms.
What to do with failed payments?
Contact support with payment details for resolution.
Can I change the withdrawal method?
Usually not unless approved by support.
Why is proof of funds source required?
To prevent money laundering and comply with regulations.
How to get a financial transaction statement?
Request via customer support or through your account dashboard if available.
What to do if a payment is stuck?
Contact support for assistance and tracking.
What currencies does the casino accept?
Commonly EUR, GBP, USD, and sometimes AUD depending on region.
Is there currency conversion?
Currency conversion is often available but may incur exchange fees.
How do cryptocurrency payments work?
Cryptocurrency payments, if available, operate via wallet transactions with specific instructions.
What to do with payment system errors?
Contact payment provider and casino support for troubleshooting.
Can I return an erroneous deposit?
Contact support immediately to request a refund.
Why won't the game load?
Could be due to browser issues, slow internet, or technical faults.
What to do when there's a game crash?
Refresh the game or contact support for resolution.
How to report a game error?
Use support channels with details including game name and error description.
Why did my winnings disappear after a crash?
Contact support to investigate and possibly reinstate funds.
Game sound not working - what to do?
Check device volume settings; refresh or restart the game.
Game lagging or freezing - how to fix?
Clear browser cache, use supported browsers, or check internet connection.
Why isn't my bet being counted?
Could be due to connection issues or game errors; contact support.
How to check game round results?
Results are usually displayed at the end of each round in-game.
What to do if the game is not responding?
Reload the game or contact support.
Why are some games unavailable?
Game availability depends on region licensing and platform restrictions.
How to clear cache for better game performance?
Clear browser cache from settings or use incognito mode.
Problems with game display on mobile device?
Use supported devices and updated browsers; contact support if persistent.
What to do if bonus didn't activate?
Contact support with bonus details for assistance.
How to check bonus wagering requirements?
Check terms and conditions on bonus page or via support.
Why aren't bonus points being credited?
Possible missed criteria or technical issues; contact support.
How to participate in tournaments and promotions?
Register and follow promotion rules published on the promotions page.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to region restrictions or technical problems.
Problems with video streaming in live games?
Check internet speed and device compatibility; contact support if unresolved.
How to report a technical glitch?
Use customer support channels with detailed descriptions.
What to do if the website won't load?
Check internet connection, browser compatibility, or try a different device.
Browser compatibility issues?
Use updated browsers like Chrome or Firefox; disable conflicting extensions.
How to update Flash Player or other plugins?
Most modern casinos no longer require Flash; update browsers for best experience.
What to do with slow website loading?
Clear cache, close other apps, or check internet speed.
How to get technical support for games?
Contact support via live chat or email specifying the game issue.