How to contact the casino support service?
You can contact AlienBet Casino support primarily through live chat available 24/7 for immediate assistance, and via email for other inquiries.
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What contact methods are available for customers?
Live chat 24/7, email support, no phone line publicly listed.
Casino website
https://alienbet.com
Casino launch date
AlienBet Casino was launched in 2023.
Gaming license
Licensed by the Government of Curacao.
Casino headquarters location
Headquarters location is not specifically disclosed publicly; typically, Curacao-licensed casinos have operational bases in Curacao or offshore jurisdictions.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on all pages with near-immediate connection to an agent; response times are generally good but can be slightly slower during busy periods.
Is there a contact form on the website?
There is no specific mention of a contact form; contact is mainly via live chat and email.
Technical support email
Specific technical support email is not publicly listed; general support email is available at the footer of the website.
VIP support email
No dedicated VIP support email publicly disclosed.
Complaints email
No dedicated complaints email publicly disclosed; general support email is used.
Finance department email
No specific finance department email publicly available.
Security service email
Not publicly provided.
Support hotline phone number
No public support phone number available.
VIP line for premium customers
Not publicly available.
Separate complaint line
Not available.
Technical support
Technical support is available through live chat 24/7 and email correspondence.
Financial department
Financial inquiries are handled through general customer support channels, mostly via email.
Security service
Security-related issues are managed through general support, no dedicated email or phone.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number/account found.
Viber support account
No official Viber support account available.
WeChat support account
No official WeChat support account available.
Facebook page
Not explicitly found; likely exists but URL not publicly confirmed.
Instagram page
Not publicly confirmed.
Twitter/X page
Not publicly confirmed.
LinkedIn page
Not publicly confirmed.
YouTube channel
Not publicly confirmed.
Telegram channel
Not publicly confirmed.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No information suggests video call support availability.
Is there a ticket system (helpdesk)?
No explicit ticket system indicated; support mainly via live chat and email.
Is there a mobile app with support chat?
Casino offers mobile platforms (iOS and Android), but no specific confirmation of in-app support chat.
Are push notifications supported?
No information regarding push notifications.
Is SMS support available?
SMS support is not mentioned or available.
Can I request a callback?
Callback service availability is not indicated.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to AlienBet Casino found.
Is there a mobile app for contacting support?
No dedicated mobile app solely for support; support through website and live chat.
Are Zoom/Teams consultations possible?
No indication of video consultation platforms like Zoom or Teams.
Is support available on weekends and holidays?
Support via live chat is 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 support via live chat; email support presumably during business hours.
Supported languages
The casino supports multiple languages, exact languages are not fully listed but typically include English and other major European languages.
Service regions
Supported regions are not exhaustive but the casino accepts players from various countries; curacao license allows broad international service except restricted jurisdictions.
Can I contact support without registration?
Yes, live chat can be accessed from any page without needing to register or log in.
Can I send documents through chat?
No indication that document uploads are supported directly through chat; usually required through account portal or email.
Privacy policy link
Available on the casino website, typically at the bottom of the homepage.
Terms of service link
Available on the casino website footer.
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to reset your password via email.
How to restore access to a blocked account?
Contact support via live chat or email with identity verification to request account reinstatement.
Why is my account blocked?
Common reasons include suspected fraud, verification failure, or violation of terms.
How to change profile information?
Profile updates can be done through the account settings after login; for sensitive data, support assistance may be required.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable security measures like 2FA.
How to set up two-factor authentication?
If supported, enable 2FA in security settings; otherwise, contact support for assistance.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or block on SMS service.
How to delete my casino account?
Request account deletion by contacting support, subject to verification and confirmation.
What to do if I can't log into my account?
Use password recovery or contact support to resolve login issues.
How to check account login history?
Usually available in security or account settings if the casino provides this feature.
Why is document verification required?
Verification ensures security, prevents fraud, and complies with KYC regulations.
What documents are needed for verification?
Commonly a government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Typically between 24 to 72 hours depending on volume.
What to do if documents are rejected?
Re-upload clear, valid documents or contact support for clarification.
How to upload documents for verification?
Usually via account portal or by emailing support with attachments.
Why does my account require additional verification?
Triggered by large transactions, security flags, or regulatory requirements.
Can I have multiple accounts?
Usually prohibited; most casinos allow only one account per player.
How to report suspicious activity?
Contact support immediately with detailed information.
What to do if I lose access to my email?
Contact support with alternate ID verification to update your email.
How to change phone number in my account?
Change through account settings or request support assistance.
Why are my account functions limited?
Due to pending verification, suspected fraud, or imposed restrictions.
How to set deposit limits?
Limits can be set in responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access to the casino; activate via support request.
How to temporarily freeze my account?
Contact support to arrange a temporary freeze or cooling-off period.
What to do if I suspect fraud?
Report to support immediately with all relevant details.
Why is my deposit not going through?
Issues may include payment method problems, insufficient funds, or technical issues.
How long does withdrawal processing take?
Processing usually within 12 hours excluding verification time.
What fees are charged for transactions?
AlienBet Casino generally does not charge fees, but payment providers might.
Why was my withdrawal request declined?
Common reasons include failed verification or exceeding limits.
What deposit methods are available?
Wide range including credit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Vary by method; specifics not publicly enumerated.
Minimum deposit amount
Typically starts around $10 for most methods.
Maximum deposit amount
Limited by daily/weekly/monthly caps, for example daily withdrawal up to $1,000.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Verification delays or payment provider issues.
Can I withdraw to a different card?
Withdrawals must usually go to the same method used for deposits; alternatives may be arranged with support.
What to do if money was debited but not credited?
Contact support for investigation and resolution.
How to check the status of a financial transaction?
Through account history or by contacting support.
Why are financial operations blocked?
Due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds.
Are there withdrawal limits?
Yes, daily, weekly, and monthly withdrawal limits apply.
How do refunds work?
Refunds are processed by support upon approval.
What to do with failed payments?
Contact support with payment details for assistance.
Can I change the withdrawal method?
Usually no; contact support for exceptional cases.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request through support or download from account if available.
What to do if a payment is stuck?
Contact support to trace and resolve.
What currencies does the casino accept?
Multiple including USD, EUR, BTC, ETH, among others.
Is there currency conversion?
Yes, automatic currency conversion supported.
How do cryptocurrency payments work?
Deposits and withdrawals supported with standard blockchain processing times.
What to do with payment system errors?
Contact support providing transaction details.
Can I return an erroneous deposit?
Contact support promptly to request return.
Why won't the game load?
Could be due to internet issues, browser compatibility, or software glitches.
What to do when there's a game crash?
Refresh the game or browser; if unresolved, contact support.
How to report a game error?
Use live chat or email to report.
Why did my winnings disappear after a crash?
Report to support immediately for investigation.
Game sound not working - what to do?
Check device sound settings and reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser, or try a different device.
Why isn't my bet being counted?
Verify game status; contact support if issue persists.
How to check game round results?
Usually displayed in game history or interface.
What to do if the game is not responding?
Reload or contact support.
Why are some games unavailable?
Due to regional restrictions or maintenance.
How to clear cache for better game performance?
Clear browser cache via settings.
Problems with game display on mobile device?
Update app/browser or contact support.
What to do if bonus didn't activate?
Contact support with bonus code details.
How to check bonus wagering requirements?
Found in bonus terms and conditions.
Why aren't bonus points being credited?
Could be eligibility issues; contact support.
How to participate in tournaments and promotions?
Register on site and follow promo rules.
What to do if promo code doesn't work?
Verify code validity or contact support.
Why is Live Casino unavailable?
May be due to region, peak times, or technical issues.
Problems with video streaming in live games?
Check internet speed or switch devices.
How to report a technical glitch?
Report via live chat or email.
What to do if the website won't load?
Check internet, browser compatibility; contact support if persistent.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Follow official publisher instructions; Flash often deprecated.
What to do with slow website loading?
Clear cache or try another browser.
How to get technical support for games?
Contact live chat or email support.