How to contact the casino support service?
You can contact All Star Slots Casino support via live chat on their website, phone (24/7 toll-free US number), or email for prompt assistance.
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What contact methods are available for customers?
Live chat, telephone (toll-free), and email support are available for contacting All Star Slots Casino.
Casino website
https://www.allstarslots.com
Gaming license
Licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, License No. ALSI-202409030-F12.
Casino headquarters location
9 Abraham de Veerstraat POBox 3421 Willemstad, Curaçao.
License jurisdiction
Autonomous Island of Anjouan, Union of Comoros.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on the website with instant or very quick response times.
Is there a contact form on the website?
Yes, a contact form is available on the website for sending messages directly to the support team.
Technical support email
VIP support email
No specific VIP support email publicly available; general support email is used.
Complaints email
No dedicated complaints email publicly available; use general support contacts.
Finance department email
No specific finance department email publicly available; general support email can be used.
Security service email
No security-specific email publicly available; report issues via general support channels.
Support hotline phone number
Toll-free US number 1 866 456 5287 available 24/7.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate dedicated complaints phone line publicly available.
Technical support
Available 24/7 through live chat, email, and phone.
Financial department
Contact via general support channels, including email and phone.
Security service
Handled via overall support system; no separate direct contact details.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not specifically identified in search.
Instagram page
Not specifically identified in search.
Twitter/X page
Not specifically identified in search.
LinkedIn page
Not specifically identified in search.
YouTube channel
Not specifically identified in search.
Telegram channel
Not specifically identified in search.
Discord server
Not publicly listed.
Are there video calls with consultants?
No verified information indicating video call support available.
Is there a ticket system (helpdesk)?
Yes, a ticket system is commonly available in casino support frameworks, likely present through email and contact form.
Is there a mobile app with support chat?
Support chat is available through the casino’s downloadable software and website; specific mobile app support chat details not explicitly confirmed.
Are push notifications supported?
Not explicitly confirmed; many casinos support push notifications for communications.
Is SMS support available?
Not publicly listed as a contact method.
Can I request a callback?
Not explicitly confirmed as available.
Are there forums or communities related to this casino?
No official forums or community platforms identified.
Is there a mobile app for contacting support?
No explicit separate mobile support app identified; support is integrated in the main casino app/website.
Are Zoom/Teams consultations possible?
Not indicated as a supported option.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week, all year round.
Supported languages
Primarily English; additional languages not specified.
Service regions
Mainly United States and international players, no strict regional restrictions mentioned.
Can I contact support without registration?
Generally, email and phone contact do not require account registration; live chat may require a session on the site.
Can I send documents through chat?
Usually yes, for verification and support purposes, document upload is supported via live chat or account portal.
Privacy policy link
https://www.allstarslots.com/privacy-policy
Terms of service link
https://www.allstarslots.com/terms-conditions
What to do if I forgot my account password?
Use the password recovery/reset link on the login page by providing your registered email address.
How to restore access to a blocked account?
Contact support via live chat or email to verify identity and resolve the block.
Why is my account blocked?
Common reasons include verification failure, suspicious activity, or breach of terms.
How to change profile information?
Access your account settings and update information; may require verification for sensitive changes.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password and enable any available security measures.
How to set up two-factor authentication?
Not explicitly detailed; if available, enable via account security settings.
Why am I not receiving SMS confirmation codes?
Possible network issues or incorrect number; contact support to verify and troubleshoot.
How to delete my casino account?
Submit a request to customer support to process account closure.
What to do if I can't log into my account?
Verify credentials, reset password if needed, and contact support if issue persists.
How to check account login history?
Usually available in account security or profile settings, if supported.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and ensure player security.
What documents are needed for verification?
Government-issued ID, proof of address (e.g., utility bill), and possibly proof of payment method.
How long does document verification take?
Typically from a few minutes up to 72 hours depending on document quality and volume.
What to do if documents are rejected?
Resubmit clearer, valid documents as per instructions from support.
How to upload documents for verification?
Upload via your account portal or send through live chat or support email.
Why does my account require additional verification?
Triggered by suspicious activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms and may lead to bans.
How to report suspicious activity?
Contact support immediately via live chat, email, or phone to report.
What to do if I lose access to my email?
Contact support with identity verification to update email details.
How to change phone number in my account?
Update in profile settings or contact support for assistance.
Why are my account functions limited?
Possible reasons include verification pending, account restrictions, or security flags.
How to set deposit limits?
Access responsible gaming settings or contact support to set limits.
What is self-exclusion and how to activate it?
A responsible gaming tool to block access temporarily, activated via account settings or support request.
How to temporarily freeze my account?
Submit a request to support to freeze the account for a set period.
What to do if I suspect fraud?
Report immediately to support with supporting details and secure your account.
Why is my deposit not going through?
Check payment method details, account status, or contact support for assistance.
How long does withdrawal processing take?
Typically 24 hours up to 5 days depending on method and verification.
What fees are charged for transactions?
Most casinos do not charge fees, but payment processors may; check terms.
Why was my withdrawal request declined?
Possible reasons include pending verification, account restrictions, or payment issues.
What deposit methods are available?
Bank transfer, cheques, Skrill, Visa, Mastercard, and other common e-wallets.
What are the minimum and maximum deposit amounts?
Not explicitly specified; usually minimum deposits start around $10-$20.
Minimum deposit amount
Common minimum deposit for similar casinos is approximately $10.
Maximum deposit amount
Maximum limits vary widely; typically several thousand per transaction.
How to cancel a withdrawal request?
Contact support immediately after request to see if cancellation is possible.
Why is my withdrawal taking so long to process?
May be due to verification delays, bank processing times, or high volume periods.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit source unless otherwise approved.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Use your account transaction history or ask support for detailed status.
Why are financial operations blocked?
Could be due to compliance checks, verification issues, or suspicious activity flags.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and possibly proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on the casino's policies and regulatory requirements.
How do refunds work?
Refund requests must be made to support and approved; processed according to casino policy.
What to do with failed payments?
Contact support with payment details to identify and resolve the issue.
Can I change the withdrawal method?
Typically not allowed once a withdrawal request is made; contact support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure lawful transactions.
How to get a financial transaction statement?
Request via support or download from your account transaction history.
What to do if a payment is stuck?
Contact support promptly with transaction details to investigate and resolve.
What currencies does the casino accept?
Mainly USD; other currencies may be supported but not explicitly listed.
Is there currency conversion?
Currency conversion may be available depending on deposit method, with applicable rates.
How do cryptocurrency payments work?
Cryptocurrencies are generally not accepted as deposit or withdrawal methods here.
What to do with payment system errors?
Contact support with error details to receive assistance with the payment system.
Can I return an erroneous deposit?
Contact support immediately to request reversal or resolution of erroneous deposits.
Why won't the game load?
Check internet connection, browser compatibility, and clear cache; contact support if issue persists.
What to do when there's a game crash?
Report to support; try restarting the game or software.
How to report a game error?
Use live chat or email to send detailed reports of game malfunctions.
Why did my winnings disappear after a crash?
Contact support immediately to investigate and recover lost winnings if applicable.
Game sound not working - what to do?
Check device sound settings and browser permissions; reload the game.
Game lagging or freezing - how to fix?
Clear cache, try another browser or device, and ensure stable internet connection.
Why isn't my bet being counted?
Could be due to connection issues or game errors; contact support with details.
How to check game round results?
Results are accessible within the game interface or your account history.
What to do if the game is not responding?
Reload the game, restart device, and contact support if unresolved.
Why are some games unavailable?
Restrictions may be due to geographic location or technical maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies or app cache depending on the device used.
Problems with game display on mobile device?
Update app or browser, clear cache, and check device compatibility.
What to do if bonus didn't activate?
Contact support with bonus details to have the issue verified and resolved.
How to check bonus wagering requirements?
Check the terms and conditions associated with the bonus on the casino website.
Why aren't bonus points being credited?
Ensure conditions are met; contact support for investigation.
How to participate in tournaments and promotions?
Register and follow instructions on the promotions page; contact support for help.
What to do if promo code doesn't work?
Verify code validity and eligibility; contact support if problem persists.
Why is Live Casino unavailable?
Possible reasons include geographic restrictions, maintenance, or account issues.
Problems with video streaming in live games?
Check internet speed, update software, and report issues to support.
How to report a technical glitch?
Contact support immediately via live chat or email with detailed description.
What to do if the website won't load?
Check internet connection, clear browser cache, and try different browsers or devices.
Browser compatibility issues?
Use recommended browsers and update them regularly for best casino performance.
How to update Flash Player or other plugins?
Flash is mostly obsolete; update browsers and software as needed.
What to do with slow website loading?
Clear cache, close background apps, or contact support for assistance.
How to get technical support for games?
Use live chat, email, or phone support to report and resolve game issues.