The primary contact method for Amber Spins Casino support is live chat, available 24/7 for registered members. Customers can also reach support via email and a toll-free phone number during specified hours. Additionally, the casino offers a contact form on its website for inquiries.
Live chat 24/7, email support, toll-free phone number (UK), and online contact form.
https://www.amberspins.com
Amber Spins Casino was established prior to 2021, exact launch date not specifically disclosed.
Licensed by the UK Gambling Commission and the Gibraltar Gambling Authority.
Physical headquarters location is not explicitly stated publicly; company operates under 888 Holdings PLC licensing.
United Kingdom and Gibraltar.
Yes, live chat is available on the Amber Spins website for registered members. It operates 24/7 with quick response times typically within minutes.
Yes, there is a contact form available on the website under the contact section for customers to send inquiries.
Not specifically provided; VIP customers likely use general or dedicated contacts via account management.
Not explicitly detailed; general email [email protected] can be used for complaints.
Not explicitly stated; general support email is applicable.
No direct email found; security issues should be reported via general support channels.
UK toll-free number 0800 018 3307, available from 10:00 to 02:00 daily.
Not specifically available.
No dedicated complaint phone line mentioned.
Available primarily through live chat 24/7 and email with skilled support experts ensuring smooth resolutions.
Contact handled through support email and phone during service hours.
Managed via support email; no direct contact provided.
Not available.
Not available.
Not available.
Not available.
Not explicitly listed publicly for Amber Spins Casino.
Not explicitly listed publicly.
Not explicitly listed publicly.
Not explicitly listed publicly; parent company 888 Holdings PLC may have presence.
Not specified.
Not specified.
Not specified.
Not offered.
Email and contact form act as ticketing methods; no formal separate system identified.
No dedicated mobile app with support chat reported.
No evidence of push notifications for customer communications.
SMS support not mentioned.
No formal callback service is advertised.
No official forums or community platforms identified.
No dedicated support app.
Not available.
Phone support operates 7 days a week; email and chat available 24/7 for live chat.
Live chat 24/7; phone support from 10:00 to 02:00 daily.
English.
Primarily UK and Gibraltar licensed players.
Live chat requires registration; email and contact form accessible without an account.
Usually not supported; documents can be uploaded through secure channels during verification.
https://www.amberspins.com/privacy-policy
https://www.amberspins.com/terms-and-conditions
Use the "Forgot password" link on the login page to receive a password reset via email.
Contact customer support with verification documents to appeal and restore access.
Common reasons include verification failure, fraud suspicion, breach of terms, or self-exclusion.
Access account settings after login to update personal details; some changes may require verification.
Immediately contact support to secure the account and follow recovery procedures.
Check account security settings for 2FA options; generally involves linking a mobile authenticator app.
Possible reasons include incorrect phone number, network issues, or SMS blocking by mobile carrier.
Request account closure through customer support; it may involve a verification process.
Use password recovery; if issue persists, contact support for assistance.
Login history may be available in account security settings; if not, request information from support.
To comply with legal KYC rules, prevent fraud, and ensure player identity.
Typically a government-issued ID, proof of address, and payment method evidence.
Usually between 24 to 72 hours depending on workload.
Resubmit clearer, valid documents or contact support for guidance.
Upload documents via secure links provided in the account dashboard or through support emails.
Triggered by high withdrawals, suspicious activity, or regulatory compliance requirements.
No, multiple accounts are prohibited by the casino terms.
Notify customer support immediately using live chat or email.
Contact support with alternative verification to update email address.
Update phone number via account settings or contact support for assistance.
Limits may arise from incomplete verification, self-exclusion, or security holds.
Use responsible gambling tools available in the account to set deposit limits manually.
A voluntary restriction to prevent gambling for a set period; activated via account settings or support request.
Request a temporary freeze through customer support or use account tools if available.
Report immediately to support with all relevant details for investigation.
Common reasons include bank restrictions, incorrect details, or system errors.
Withdrawals typically process within 24-72 hours, varying by payment method.
No fees usually charged by the casino; third-party fees may apply depending on payment provider.
Reasons include failed verification, suspicious activity, or non-compliance with terms.
Visa, Mastercard, PayPal, Apple Pay, PaysafeCard.
Minimum deposit is £10; maximum varies by method and account status.
Not explicitly stated; subject to payment provider and account limits.
Contact customer support promptly before processing completes.
Delays can be due to verification, high withdrawal volumes, or banking issues.
Generally no; withdrawals must be made to the original deposit method or approved alternative.
Contact support with transaction details for resolution.
Request status through customer support or check transaction history in account.
Suspicious activity, failed verification, or regulatory compliance may cause blocks.
Verification documents plus proof of source of funds may be required.
Yes, limits apply depending on account status and regulatory requirements.
Refunds are processed according to casino policies; contact support for details.
Contact support to resolve issues or try alternative payment methods.
Usually not once withdrawal is requested; consult support for options.
To comply with anti-money laundering regulations.
Request statements via customer support.
Contact support with details to expedite processing.
Primarily GBP.
Not commonly; GBP is the primary accepted currency.
Not supported at Amber Spins Casino.
Contact support and verify payment details.
Request support assistance promptly to resolve deposit errors.
Check internet connection, clear cache, disable browser extensions, or try another device.
Reload the game or browser; contact support if issues persist.
Use live chat or email with detailed information about the error.
Contact support immediately for investigation and possible restoration.
Check device volume settings, game audio settings, and browser permissions.
Clear cache, update browser, or use a faster internet connection.
Could be due to network issues or game glitches; report to support.
Game history or support can provide round result information.
Reload the game or contact support for assistance.
Game availability may be restricted by region or licensing.
Clear browser cache and cookies in device settings.
Ensure updated app/browser and sufficient device resources.
Contact support with bonus details for resolution.
Wagering terms are detailed in the promotions section and T&Cs.
Could be due to ineligible game play or technical issues; check with support.
Register as a player and follow promotional terms available on the website.
Verify code validity and contact support if issue continues.
Amber Spins is a slots-only casino; live dealer games are not offered.
Not applicable since live casino games are not provided.
Use live chat or email support with detailed description.
Check internet connection, clear cache, try different browser or device.
Use recommended browsers such as Chrome or Firefox updated to latest versions.
Modern slots typically do not require Flash; keep browsers updated.
Clear cache, reduce open tabs, or use a faster internet connection.
Contact live chat or email for technical assistance.
