How to contact the casino support service?
You can contact Amuletobet Casino support primarily through live chat on their website for quick responses and via email for general inquiries and technical support.
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What contact methods are available for customers?
Live chat and email are available for customer support communication on the Amuletobet Casino website.
Casino website
https://www.amuletobets.com
Casino launch date
Amuletobet Casino was launched in 2021.
Gaming license
The casino operates under a Curacao gaming license issued by the Curacao e-Gaming Regulatory Authorities.
Casino headquarters location
The casino is owned by Sweetspot N.V., a company registered in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat support available on the website. The live chat operates during the hours of 15:00 to 23:00 CEST and typically provides responses within a few minutes during these hours.
Is there a contact form on the website?
There is no specific information available about a contact form on the website; generally, supported contact methods are live chat and email.
Technical support email
The technical support email address is [email protected].
VIP support email
There is no specific casino-provided VIP support email publicly available; VIP customers usually receive dedicated service through the main support channels.
Complaints email
No separate complaints email is publicly listed; complaints are generally handled via the main support email or live chat.
Finance department email
No separate finance department email is publicly available; financial inquiries are handled through the general support contact.
Security service email
There is no public email specifically for security-related issues; such concerns typically go through the general support email.
Support hotline phone number
There is no publicly listed customer support phone number for Amuletobet Casino.
VIP line for premium customers
No dedicated VIP phone line is provided.
Separate complaint line
No separate complaints phone line is available.
Technical support
Technical support is accessible via email and live chat during specified hours, with professional assistance provided primarily through these channels.
Financial department
Financial inquiries and support are managed via the main customer support email and live chat; no separate direct contact details are published.
Security service
Security-related issues are dealt with by the main support team through email and live chat.
Telegram support account
There is no verified official Telegram support account for Amuletobet Casino.
WhatsApp support account
No official WhatsApp support number is available.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support account is available.
Facebook page
The official Facebook page is not explicitly verified; however, the casino's social presence is limited and not prominently linked.
Instagram page
https://www.instagram.com/amuletobet/
Twitter/X page
No official Twitter or X account is currently confirmed.
LinkedIn page
No official LinkedIn company page is publicly listed.
YouTube channel
No official YouTube channel is publicly confirmed.
Telegram channel
No official Telegram channel is available.
Discord server
No official Discord server is associated with the casino.
Are there video calls with consultants?
There is no indication that video call support with consultants is offered.
Is there a ticket system (helpdesk)?
No dedicated ticketing system is publicly disclosed; support primarily relies on live chat and email.
Is there a mobile app with support chat?
The casino website is mobile responsive and allows live chat support, but there is no dedicated mobile app with integrated support chat confirmed.
Are push notifications supported?
Push notifications for customer communications are not confirmed.
Is SMS support available?
SMS support is not listed as an available customer support method.
Can I request a callback?
No callback service is offered according to available information.
Are there forums or communities related to this casino?
No official forums or community platforms are associated with the casino.
Is there a mobile app for contacting support?
There is no dedicated mobile app solely for contacting support.
Are Zoom/Teams consultations possible?
Video consultations via Zoom or Teams are not provided.
Is support available on weekends and holidays?
Support availability on weekends and holidays is not specifically confirmed; live chat operates mainly during designated hours on normal days.
What are the support service operating hours?
Live chat operates between 15:00 and 23:00 CEST.
Supported languages
Customer support is available primarily in Portuguese-Brazilian and English.
Service regions
The casino focuses mainly on the Brazilian market.
Can I contact support without registration?
Support via chat and email is typically available even without registration, but some inquiries may require an account.
Can I send documents through chat?
Document upload through chat is not explicitly confirmed; document submission is usually handled via a secure upload portal or email.
Privacy policy link
https://www.amuletobets.com/privacy-policy
Terms of service link
https://www.amuletobets.com/terms-of-service
What to do if I forgot my account password?
Use the "Forgot Password" function on the login page to receive a reset link via your registered email.
How to restore access to a blocked account?
Contact customer support to provide identification documents and follow their instructions for account recovery.
Why is my account blocked?
Common reasons include failed document verification, suspicious activity, violation of terms, or self-exclusion requests.
How to change profile information?
Profile information can be updated through the account settings page or by contacting customer support if restrictions apply.
What to do if I suspect my account has been hacked?
Immediately notify customer support, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
General industry practice suggests enabling 2FA via account security settings using authenticator apps, though specific instructions for Amuletobet are not publicly detailed.
Why am I not receiving SMS confirmation codes?
Common causes include incorrect phone details, carrier issues, or service restrictions; verify your phone number and contact support.
How to delete my casino account?
Request account deletion by contacting customer support with verification; there is no automated self-service deletion.
What to do if I can't log into my account?
Verify credentials, use password recovery, clear cache/cookies, and contact support if errors persist.
How to check account login history?
Login history access is generally available in account security settings; specific information for Amuletobet is not confirmed.
Why is document verification required?
Verification confirms player identity for security, compliance with regulations, and prevention of fraud and money laundering.
What documents are needed for verification?
Typically includes government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Verification usually takes between 2 to 3 business days after document submission.
What to do if documents are rejected?
Resubmit clearer, valid documents and contact support for guidance on requirements.
How to upload documents for verification?
Upload via the secure verification section of your account or submit via the support email if instructed.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent abuse; this policy likely applies to Amuletobet as well.
How to report suspicious activity?
Report through customer support channels immediately with details of the suspicious behavior.
What to do if I lose access to my email?
Contact customer support with identity verification to update your registered email address.
How to change phone number in my account?
Update by contacting support with verification or through account settings if available.
Why are my account functions limited?
Limitations can result from pending verifications, account restrictions, or ongoing investigations.
How to set deposit limits?
Deposit limits are usually set in account responsible gaming settings; check your account or contact support.
What is self-exclusion and how to activate it?
Self-exclusion allows temporary or permanent account suspension to prevent gambling and can be activated via account settings or customer support.
How to temporarily freeze my account?
Request a temporary freeze by contacting customer support or using self-exclusion features.
What to do if I suspect fraud?
Report immediately to customer support with all relevant details for investigation.
Why is my deposit not going through?
Common reasons include payment method issues, account restrictions, or technical errors; contact support for help.
How long does withdrawal processing take?
Withdrawals typically process within 72 hours but may take longer during high volume.
What fees are charged for transactions?
Usually, casinos do not charge fees, but payment providers may; check terms or support for fee details.
Why was my withdrawal request declined?
Reasons include failed verification, policy violations, or insufficient funds.
What deposit methods are available?
Deposits can be made using Pix, bank transfers, Pay4fun, Skrill, Bitcoin, Ripple, Tether, Ethereum, Litecoin, Bitcoin Cash, USD Coin, and Dai.
What are the minimum and maximum deposit amounts?
Minimum deposits start at €10; maximum limits vary but daily withdrawal limit is up to €15,000.
Maximum deposit amount
€15,000 per day withdrawal limit (deposit maximums vary by method)
How to cancel a withdrawal request?
Typically, contact customer support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays may be due to verification, high volume, or compliance checks.
Can I withdraw to a different card?
Withdrawals usually must be made to the original deposit method for security.
What to do if money was debited but not credited?
Contact support promptly with transaction details to resolve.
How to check the status of a financial transaction?
Check your account transaction history or contact support.
Why are financial operations blocked?
Blocks can occur due to verification issues, suspicious activity, or regulatory actions.
What documents are needed for large withdrawals?
Additional proof of identity, proof of source of funds, and address verification documents.
Are there withdrawal limits?
Yes, including daily withdrawal limits set at €15,000.
How do refunds work?
Refunds may be processed by support after investigation depending on circumstances.
What to do with failed payments?
Contact support with payment details for resolution.
Can I change the withdrawal method?
Changes usually require contacting support before processing.
Why is proof of funds source required?
To comply with anti-money laundering regulations ensuring funds legitimacy.
How to get a financial transaction statement?
Request via support or download from the account transaction history.
What to do if a payment is stuck?
Notify support promptly with payment details.
What currencies does the casino accept?
Brazilian Real and various cryptocurrencies including Bitcoin, Ethereum, Ripple, Tether, Litecoin, Bitcoin Cash, USD Coin, and Dai.
Is there currency conversion?
Currency conversion is generally available but rates and fees depend on payment methods.
How do cryptocurrency payments work?
Players deposit and withdraw using supported cryptocurrencies via integrated wallets.
What to do with payment system errors?
Contact customer support with details to investigate.
Can I return an erroneous deposit?
Contact support immediately to request a return of mistaken deposits.
Why won't the game load?
Check internet connection, clear cache, update browser, or switch devices.
What to do when there's a game crash?
Reload the game, check for updates, and contact support if issues persist.
How to report a game error?
Use live chat or email to report detailed information to support.
Why did my winnings disappear after a crash?
Contact support to investigate and restore winnings if applicable.
Game sound not working - what to do?
Check device volume, browser settings, and game audio options; restart if needed.
Game lagging or freezing - how to fix?
Ensure stable internet, close background apps, clear cache, or change device.
Why isn't my bet being counted?
Review game rules, check connection, and report to support if error suspected.
How to check game round results?
Most games display results; consult game history or ask support for details.
What to do if the game is not responding?
Refresh the page or app, restart device, or contact support.
Why are some games unavailable?
Restrictions may be due to licensing, geographic location, or technical issues.
How to clear cache for better game performance?
Clear browser cache or app data via device settings.
Problems with game display on mobile device?
Update app or browser, check compatibility, or contact support.
What to do if bonus didn't activate?
Contact support with details; bonuses often have terms and conditions to meet.
How to check bonus wagering requirements?
Terms and bonus details typically list wagering requirements on website.
Why aren't bonus points being credited?
Points may credit after qualifying play; contact support if delay is long.
How to participate in tournaments and promotions?
Follow announcements on the site; registration may be required.
What to do if promo code doesn't work?
Check code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Live casino may be restricted by region or temporarily offline for maintenance.
Problems with video streaming in live games?
Check internet speed, device compatibility, or contact support.
How to report a technical glitch?
Use live chat or email to report, providing detailed information.
What to do if the website won't load?
Check internet, clear cache, try another browser or device.
Browser compatibility issues?
Use updated browsers such as Chrome, Firefox, or Edge.
How to update Flash Player or other plugins?
Most games use HTML5; no plugin updates needed.
What to do with slow website loading?
Clear cache, check connection, or contact support.
How to get technical support for games?
Contact live chat or email with game details.