How to contact the casino support service?
The primary contact methods for Arcanebet Casino support are via live chat on their website and email. Customers can also call their phone support for direct assistance.
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What contact methods are available for customers?
Live chat, email, phone support, FAQ section, and social media platforms.
Casino website
https://www.arcanebet.com
Casino launch date
2020
Gaming license
Arcanebet Casino holds a gaming license issued by the Government of Curacao.
Casino headquarters location
The casino is operated by TH Gambling N.V., headquartered in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat on the website; however, it is not available 24/7. The live chat operates from 08:00 to 02:00 CET, with response times varying depending on demand and time, usually from a few minutes up to longer during peak times.
Is there a contact form on the website?
The website provides a helpdesk FAQ section but does not prominently feature a traditional contact form. Contact is mainly through email or live chat.
Technical support email
VIP support email
There is no publicly verified specific VIP support email available.
Complaints email
There is no separate publicly stated complaints email; customers generally use the main support contacts.
Finance department email
No specific financial department email publicly provided; use general support contacts for financial inquiries.
Security service email
No dedicated security email published; security concerns are typically handled through general support channels.
Support hotline phone number
+31 6 44 28 36 07
VIP line for premium customers
No dedicated VIP phone line is publicly advertised.
Separate complaint line
No separate complaints phone line is publicly noted.
Technical support
Technical support is available primarily via live chat during operating hours and email.
Financial department
Financial inquiries are handled through the main support email or phone during support hours.
Security service
Security service inquiries are handled through general support channels via email or phone.
Telegram support account
No official Telegram support account publicly available.
WhatsApp support account
No official WhatsApp support account publicly provided.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
Not explicitly verified, but social media presence includes Facebook.
Instagram page
Not explicitly verified, but social media presence includes Instagram.
Twitter/X page
Official Twitter account: @ArcaneBet
LinkedIn page
No verified LinkedIn company page publicly available.
YouTube channel
Not publicly verified as official.
Telegram channel
No official Telegram channel publicly available.
Discord server
Arcanebet has a Discord server where players can socialize and discuss esports betting.
Are there video calls with consultants?
No video call support is reported as available.
Is there a ticket system (helpdesk)?
A helpdesk FAQ system exists on the website for self-service support, but no formal ticket system is publicly detailed.
Is there a mobile app with support chat?
Arcanebet does not have a dedicated mobile app, but their website is optimized for mobile use including support chat functionality.
Are push notifications supported?
Push notifications for customer communications are not publicly detailed.
Is SMS support available?
SMS support is not reported as available.
Can I request a callback?
No publicly available callback service.
Are there forums or communities related to this casino?
An official Discord community exists; no specific forums publicly linked.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported for customer service.
Is support available on weekends and holidays?
Yes, customer support is available 7 days a week within live chat hours and email support.
What are the support service operating hours?
Live chat operates from 08:00 to 02:00 CET daily. Email support is available 24/7, though response times may vary.
Supported languages
English, Spanish, German, French, and Portuguese are supported on the website and by customer support.
Service regions
Customers from many countries including Canada and European regions are served; however, residents from several countries including the USA, UK, Spain, Turkey, and Russia are restricted.
Can I contact support without registration?
Generally, customers need to be registered to access full support, especially live chat. Email support may be contacted without logging in.
Can I send documents through chat?
Document upload capability through live chat is not clearly confirmed; document submission is generally done through secure upload during verification.
Privacy policy link
https://www.arcanebet.com/en/privacy-policy
Terms of service link
https://www.arcanebet.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to initiate a password recovery process via email.
How to restore access to a blocked account?
Contact customer support with account details and any requested identification documents to verify identity and resolve blocks.
Why is my account blocked?
Common reasons include multiple accounts, suspicious activity, violation of terms, or verification failures.
How to change profile information?
Profile changes are generally made through account settings on the website; support can assist if changes are restricted.
What to do if I suspect my account has been hacked?
Contact support immediately to secure the account, change passwords, and follow any security protocols suggested.
How to set up two-factor authentication?
No specific information on 2FA setup; generally, online casinos guide customers through security settings if 2FA is supported.
Why am I not receiving SMS confirmation codes?
Issues may be due to network problems, incorrect number, or carrier blocking; contact support to troubleshoot.
How to delete my casino account?
Account deletion requests are handled via customer support; process may require identity verification.
What to do if I can't log into my account?
Verify login credentials, reset password if needed, check account status, and contact support for further help.
How to check account login history?
This feature is not commonly provided publicly; contact support if you need access to login history.
Why is document verification required?
Verification (KYC) is required to comply with regulations, ensure security, and prevent fraud and money laundering.
What documents are needed for verification?
Valid government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Verification typically takes from a few hours to up to 48 hours depending on workload.
What to do if documents are rejected?
Review rejection reasons, resubmit clear and valid documents, and contact support if needed for clarification.
How to upload documents for verification?
Documents are uploaded in the account verification section or sent securely to support if instructed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts by the same player are usually prohibited and can lead to account closure.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity for investigation.
What to do if I lose access to my email?
Contact support with alternative identification to update email or regain account access.
How to change phone number in my account?
Update phone number in account settings or request support assistance if change is restricted.
Why are my account functions limited?
Limitations may arise due to incomplete verification, suspected fraud, or compliance with responsible gambling rules.
How to set deposit limits?
Deposit limits can usually be set in responsible gambling settings within the user account or by requesting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to restrict access for set periods. It is activated via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze or use time-out tools if provided.
What to do if I suspect fraud?
Report to support immediately with all relevant details for swift investigation and resolution.
Why is my deposit not going through?
Check payment method details, sufficient funds, and restrictions; contact support to resolve.
How long does withdrawal processing take?
Withdrawals generally take from a few hours up to 72 hours depending on method and verification.
What fees are charged for transactions?
The casino generally does not charge fees, but payment provider fees may apply.
Why was my withdrawal request declined?
Possible reasons include verification issues, account restrictions, or incomplete documentation.
What deposit methods are available?
Deposit methods include MasterCard, VISA, Skrill, Neteller, MuchBetter, Bitcoin, MiFinity, and Interac e-Transfer.
What are the minimum and maximum deposit amounts?
Minimum deposit amounts vary by method; general minimum around 0.0004 BTC or €10; maximum depends on method and limits.
Minimum deposit amount
Approximately 0.0004 BTC or €10 depending on payment method.
Maximum deposit amount
Varies; depends on payment provider and casino limits; exact max not publicly detailed.
How to cancel a withdrawal request?
Withdrawal cancellation requests can be made via support before processing completes.
Why is my withdrawal taking so long to process?
Delays can be due to verification, payment provider delays, or internal processing times.
Can I withdraw to a different card?
Withdrawals usually must be made to the deposit method to comply with regulations; alternative methods require support approval.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history and contact support for clarifications.
Why are financial operations blocked?
Blocks may be due to verification issues, suspected fraud, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of identity, proof of source of funds, and sometimes bank statements.
Are there withdrawal limits?
Yes, withdrawal limits apply based on account status and method used.
How do refunds work?
Refund policies depend on the situation; contact support for information on eligibility and process.
What to do with failed payments?
Contact support to identify cause and resolve issues; retry payment if possible.
Can I change the withdrawal method?
Changing withdrawal method usually requires contacting support and compliance with casino policies.
Why is proof of funds source required?
To prevent money laundering and comply with regulatory requirements.
How to get a financial transaction statement?
Request transaction statements from support or download from account if available.
What to do if a payment is stuck?
Contact support with payment details for assistance in resolving blockages.
What currencies does the casino accept?
Accepts multiple currencies including Bitcoin, Litecoin, Ethereum, USDT, DOGE, and fiat currencies like Euro.
Is there currency conversion?
Currency conversion is available depending on chosen currency and deposit method; rates vary.
How do cryptocurrency payments work?
Cryptocurrency deposits and withdrawals are supported, processed according to blockchain confirmations.
What to do with payment system errors?
Report errors to support immediately for troubleshooting and resolution.
Can I return an erroneous deposit?
Usually possible by contacting support promptly to request return.
Why won't the game load?
Check internet connection, browser compatibility, and clear cache; contact support if problem persists.
What to do when there's a game crash?
Reload the game, clear cache, and report persistent crashes to support.
How to report a game error?
Contact support via live chat or email with details.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and resolve payout issues.
Game sound not working - what to do?
Check device sound settings and browser permissions; reload game.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, and close background apps; contact support if needed.
Why isn't my bet being counted?
Possible technical issues or bet placement errors; contact support with details.
How to check game round results?
Results are usually displayed in-game or within account history.
What to do if the game is not responding?
Reload the game or browser; check for updates; contact support if unresolved.
Why are some games unavailable?
Games may be restricted by region or licensing; check casino announcements.
How to clear cache for better game performance?
Clear browser cache or app cache from device settings.
Problems with game display on mobile device?
Update browser or app, clear cache, and check device compatibility.
What to do if bonus didn't activate?
Contact support with bonus code and account details to resolve.
How to check bonus wagering requirements?
Bonus terms including wagering requirements are available in the promotions section.
Why aren't bonus points being credited?
Points may delay or depend on play activity; contact support for issues.
How to participate in tournaments and promotions?
Sign up for promotions via site announcements and follow terms to participate.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Could be due to maintenance, regional restrictions, or connectivity issues.
Problems with video streaming in live games?
Check internet speed and browser updates; contact support if issues persist.
How to report a technical glitch?
Report via live chat or support email with detailed description.
What to do if the website won't load?
Check internet connection, clear cache, and try different browsers.
Browser compatibility issues?
Use recommended browsers and keep them updated to avoid issues.
How to update Flash Player or other plugins?
Modern casinos typically do not require Flash; keep browsers updated.
What to do with slow website loading?
Clear cache, check internet speed, or try alternate networks.
How to get technical support for games?
Use live chat or email support channels for assistance.