Arlequin Casino offers customer support primarily through 24/7 live chat and email. Players can access live chat by entering their name and email on the casino website for instant connection to an agent. There is also a contact form on the site for inquiries.
Live chat, email, and contact form on website.
https://www.arlequincasino.com
Arlequin Casino was established in 2021.
The casino is licensed by the Curaçao Gaming Control Board.
The company's registered address is Julianaplein 36, Willemstad, Curaçao.
Curaçao
Yes, live chat is available 24/7. Response times can vary and may be slower during peak hours, but generally users can reach an agent quickly after initial bot interaction.
Yes, a contact form is available on the support page for submitting queries.
No verified specific VIP support email publicly available; VIP support generally handled through the general support channels.
No dedicated complaints email publicly disclosed; use general support email.
No specific finance department email verified; contact via general support email recommended.
No specific security department email available; security issues should be directed to general support.
No public phone number available; support is offered via live chat and email only.
No dedicated VIP phone line available.
No separate complaints phone line.
Available 24/7 via live chat and email.
Contact through general support email; no separate dedicated finance contact.
Contact through general support email for security concerns.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No official Facebook page URL verified.
No official Instagram account URL verified.
No official Twitter/X account URL verified.
No official LinkedIn company page URL verified.
No official YouTube channel URL verified.
No official Telegram channel found.
No official Discord server information available.
No video call support available.
No dedicated ticket system publicly indicated; support handled via chat and email.
No dedicated mobile app with support chat functionality confirmed.
No information about push notification support.
No SMS support confirmed.
No callback service available.
No official forums or community platforms known.
No dedicated mobile app for contacting support confirmed.
No Zoom or Teams consultations supported.
Support is available 24/7 including weekends and holidays.
24/7 support service.
English and French support available.
Global service with some jurisdictional restrictions.
Yes, support can be contacted via live chat or contact form without registration.
Not explicitly confirmed; generally document uploads occur via secure account portals rather than chat.
https://www.arlequincasino.com/privacy-policy
Terms of service page URL is not specifically verified; typically accessible from the casino footer or main site menu.
Use the “Forgot Password” link on the casino login page to reset your password by email.
Contact customer support to verify identity and resolve issues causing the block; provide requested documents if needed.
Common reasons include suspicious activity, failure to meet verification requirements, breach of terms, or responsible gaming limits.
Log in to your account and update your profile details under account settings; some changes may require support assistance.
Immediately contact customer support, change your password, and follow security procedures advised by the casino.
If supported, enable 2FA in account security settings; instructions vary but typically involve authentication apps or SMS codes.
Check phone number accuracy, mobile network issues, or carrier restrictions; contact support if problem persists.
Contact customer support requesting account deletion in compliance with identification and verification procedures.
Use password recovery, check account status, clear cache, or contact support for assistance.
Login history access may be available in account settings or upon request from support.
Verification is required to comply with KYC regulations, prevent fraud, and ensure responsible gaming.
Typically include government-issued ID, proof of address, and payment method verification documents.
Usually within 24-72 hours depending on workload and completeness of documents.
Resubmit documents with clearer images or valid files and contact support for guidance.
Upload typically done via secure account section or as instructed by support emails.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts per player; doing so may result in account closure and forfeiture of funds.
Contact customer support immediately with details of the suspicious actions.
Contact support, verify identity, and update contact information securely.
Update via account settings or through customer support with proper verification.
Limits may be imposed due to pending verifications, responsible gaming measures, or suspected breaches.
Deposit limits can often be set in account responsible gaming tools or requested via support.
Self-exclusion is a voluntary ban from gambling; activate via account settings or by contacting support.
Request a temporary freeze or cool-off period through customer support.
Report promptly to support with all relevant details and follow their instructions.
Causes include payment method issues, bank restrictions, or technical problems; verify details and try again or contact support.
Withdrawals typically take 1-3 business days depending on method and verification status.
Transaction fees vary by payment method; many are free but some e-wallets or banks may charge fees.
Common reasons include unmet wagering requirements, verification issues, or exceeding limits.
Accepted methods include Mastercard, VISA, Neosurf, AstroPay, Bank transfer, Instant Bank Transfer, Cashlib, Interac, SEPA, eZeeWallet, MiFinity, Contiant, Rapid Transfer, Pay4Fun, Coinspaid, Jeton.
Deposit limits vary by method; generally minimums start low, maximums set by casino and payment provider policies.
Not specifically verified; typical minimum deposits start around €10 or equivalent.
Not specifically verified; maximums may range up to several thousand euros depending on method.
Contact customer support immediately to request cancellation before processing.
Delays can be caused by additional verification, high volume, or payment provider issues.
Withdrawals must typically be made to the original deposit method or verified payment account.
Contact support with transaction details for investigation and resolution.
Status can be checked via account cashier section or by contacting support.
Blocking occurs due to compliance checks, suspicious activity, or unresolved verification.
Additional proof of identity, source of funds, and address may be required.
Yes, weekly and monthly limits apply, e.g., EUR 2,500 per week, EUR 10,000 per month.
Refunds depend on payment provider policies and casino review; contact support for details.
Retry with different method or contact support for assistance.
Usually no; withdrawals must follow original deposit method rules.
To comply with AML regulations and verify legitimate origins of funds.
Request via customer support or account history download if available.
Contact support with payment reference for resolution.
Currencies accepted vary, usually including EUR, USD, CAD, CHF, and others.
Currency conversion is available; rates depend on payment providers.
No specific cryptocurrency support verified at Arlequin Casino.
Retry payment or contact support with error details.
Contact support immediately to request return of erroneous deposits.
Check internet connection, browser compatibility, and clear cache; try restarting device.
Reload game, clear cache, restart browser, or contact support.
Use support contact channels to report issues with specific game titles.
Contact support immediately to investigate and restore missing credits.
Check device volume, browser settings, and game sound controls.
Close other applications, improve internet speed, or try a different device.
Verify game rules, wager limits, and consult support for clarification.
Results are viewable in the game interface or requested from support.
Refresh browser, clear cache, or contact technical support.
Games may be restricted by jurisdiction or maintenance status.
Clear browser cache and cookies in browser settings.
Update app or browser, clear cache, switch to compatible device.
Contact support promptly with bonus code and account details.
Wagering terms available in bonus terms and casino rules.
Points may be delayed or conditions unmet; check terms or contact support.
Follow promotional terms and register as instructed on the casino site.
Ensure code validity and conditions; contact support if issues remain.
May be due to jurisdiction restrictions or temporary maintenance.
Check internet speed, browser compatibility, or contact technical support.
Contact support with detailed description and screenshots if possible.
Check internet connection, browser compatibility, clear cache, or try another device.
Use recommended browsers and keep them updated for best performance.
Most games use HTML5; Flash is deprecated. Ensure browser is updated.
Clear cache, try different browser or device, and check internet speed.
Contact customer support via live chat or email for game-related issues.
