How to contact the casino support service?
Aztec Riches Casino support can be contacted primarily through their 24/7 live chat service, email support, and a call-back request via email.
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What contact methods are available for customers?
Live chat, email support, call-back service via email.
Casino website
http://www.aztecrichescasinos.com
Casino launch date
Aztec Riches Casino was launched in 2002.
Gaming license
Aztec Riches Casino holds licenses from the Kahnawake Gaming Commission, the UK Gambling Commission, the Malta Gaming Authority, and the Danish Gambling Authority.
Casino headquarters location
Office 407, 4th Floor, Block 'B', Centurion Star, Port Saeed, Deira, Dubai, U.A.E.
License jurisdiction
Licensed under Kahnawake, UK, Malta, and Denmark jurisdictions.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 with response times typically within several minutes.
Is there a contact form on the website?
Yes, there is a contact form accessible through the Help section at the bottom of the website.
Technical support email
VIP support email
No specific VIP support email is publicly listed; VIP clients usually access support through dedicated channels.
Complaints email
No dedicated complaints email found; general support emails can be used for complaints.
Finance department email
Not specifically listed; financial inquiries are likely managed through general support emails.
Security service email
No specific security email found; security issues are generally handled via customer support.
Support hotline phone number
Aztec Riches Casino does not provide a general customer support phone number but offers call-back service via email.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaints phone line is listed.
Technical support
Available 24/7 through live chat and email; no phone support.
Financial department
Contact through general support emails; no dedicated direct contact found.
Security service
Contact via live chat or email as no separate channel is provided.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page found.
Instagram page
No verified official Instagram account found.
Twitter/X page
No verified official Twitter or X account found.
LinkedIn page
No verified official LinkedIn company page found.
YouTube channel
No verified official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Support via email functions as a ticket system with response times within 24-48 hours.
Is there a mobile app with support chat?
Aztec Riches does not have a dedicated mobile app for support chat.
Are push notifications supported?
No push notification support for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Yes, callback service is available by sending an email with your phone number.
Are there forums or communities related to this casino?
There are no official forums or community platforms run by the casino.
Is there a mobile app for contacting support?
No dedicated mobile app support for contacting support exists.
Are Zoom/Teams consultations possible?
No support for Zoom or Teams consultations is offered.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English primarily, additional languages offered include Finnish, French, German, and Spanish.
Service regions
Aztec Riches serves players from multiple countries but excludes some restricted regions.
Can I contact support without registration?
Yes, general inquiries can be made without registration, especially via live chat.
Can I send documents through chat?
Document upload through live chat is generally not supported; documents are uploaded through the account verification section.
Privacy policy link
Available on the casino website via the footer section (exact URL typically ends with /privacy-policy).
Terms of service link
Available on the casino website via the footer section (exact URL typically ends with /terms-of-service).
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive recovery instructions via email.
How to restore access to a blocked account?
Contact support through live chat or email to verify identity and request account restoration.
Why is my account blocked?
Common reasons include failed verification, suspicious activity, breach of terms, or regulatory compliance.
How to change profile information?
Profile updates are done via the user account settings in the casino dashboard.
What to do if I suspect my account has been hacked?
Immediately contact support via live chat or email and change login credentials; enable security features.
How to set up two-factor authentication?
If supported, 2FA setup is done in account security settings; otherwise, follow casino guidance.
Why am I not receiving SMS confirmation codes?
Troubleshoot by ensuring phone number correctness and network issues; contact support if unresolved.
How to delete my casino account?
Contact support to request account deletion as it usually requires manual processing.
What to do if I can't log into my account?
Use password recovery, check credentials, clear cache, or contact support for assistance.
How to check account login history?
Login history may be available in account settings or requested from support.
Why is document verification required?
To comply with anti-money laundering laws and ensure player identity and age verification.
What documents are needed for verification?
Passport, driving license or ID card, proof of address (utility bill or bank statement within 3 months).
How long does document verification take?
Verification typically takes 24-48 hours after document submission.
What to do if documents are rejected?
Resubmit clear and valid documents; contact support for clarification if issues persist.
How to upload documents for verification?
Via the account verification page on the website or through instructions provided by support.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms.
How to report suspicious activity?
Contact support immediately via live chat or email to report suspicious account or game activity.
What to do if I lose access to my email?
Contact support to verify identity and update email address safely.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Limitations often due to pending verification, account review, or regulatory issues.
How to set deposit limits?
Deposit limits can usually be set in responsible gambling or account settings section.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to restrict access; activated via account or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to support with details for investigation and action.
Why is my deposit not going through?
Possible reasons include payment method issues, verification blocks, or technical errors.
How long does withdrawal processing take?
Withdrawals typically take up to 2 business days to process.
What fees are charged for transactions?
Most deposits are free; some withdrawal methods like bank wires may incur fees.
Why was my withdrawal request declined?
Common reasons include pending verification, withdrawal limits, or account issues.
What deposit methods are available?
Numerous methods including credit/debit cards, e-wallets, prepaid vouchers, bank transfer, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposit usually around $10; maximum varies by payment method.
Maximum deposit amount
Depends on payment method, often several thousand dollars.
How to cancel a withdrawal request?
Contact support immediately to request withdrawal cancellation if still pending.
Why is my withdrawal taking so long to process?
Delays may be caused by verification checks, banking issues, or withdrawal queue.
Can I withdraw to a different card?
Withdrawals must generally be to the original payment method used for deposit.
What to do if money was debited but not credited?
Contact support with transaction details to resolve missing credits.
How to check the status of a financial transaction?
Check account transaction history or contact support for detailed status.
Why are financial operations blocked?
Blocks may occur due to verification failure, account security, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of source of funds, photo ID, recent proof of address, and possibly financial statements.
Are there withdrawal limits?
Yes, withdrawal limits apply per transactions and time periods.
How do refunds work?
Refunds are processed by support, timing varies by payment provider and casino policy.
What to do with failed payments?
Contact support with payment details to investigate and resolve the issue.
Can I change the withdrawal method?
Withdrawal methods cannot usually be changed after a withdrawal request is initiated.
Why is proof of funds source required?
To comply with anti-money laundering and verify the legitimacy of deposited funds.
How to get a financial transaction statement?
Request from support or download from account transaction history.
What to do if a payment is stuck?
Contact support to investigate and clear any holds or errors.
What currencies does the casino accept?
The casino accepts major currencies including USD, EUR, CAD, GBP, and others depending on region.
Is there currency conversion?
Yes, currency conversion is available with applicable exchange rates and possible fees.
How do cryptocurrency payments work?
Cryptocurrency deposits and withdrawals are processed through supported wallets with real-time conversion rates.
What to do with payment system errors?
Report to support immediately to rectify errors or provide alternative options.
Can I return an erroneous deposit?
Contact support promptly to arrange the reversal of any mistaken deposits.
Why won't the game load?
Game loading issues may be due to browser compatibility, internet connection, or system updates.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if issue persists.
How to report a game error?
Use live chat or support email to report game errors with details.
Why did my winnings disappear after a crash?
Contact support with game and session details for investigation and resolution.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, use updated browser, close background apps, and check internet speed.
Why isn't my bet being counted?
Verify game rules, bet amount, and confirm no connection issues; contact support if unresolved.
How to check game round results?
Results are displayed after each round; detailed history may be accessible in game or account.
What to do if the game is not responding?
Refresh browser, restart app, and contact support if problem continues.
Why are some games unavailable?
Game restrictions may be in place due to location or licensing issues.
How to clear cache for better game performance?
Clear browser cache or app cache in settings.
Problems with game display on mobile device?
Update app/browser, adjust screen settings, or try different device.
What to do if bonus didn't activate?
Contact support with bonus code and transaction details.
How to check bonus wagering requirements?
Wagering terms are detailed in the promotions section or bonus terms.
Why aren't bonus points being credited?
Points may take time to credit; contact support for delays or errors.
How to participate in tournaments and promotions?
Register for tournaments via promotions tab and follow specific rules.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Live casino may be restricted by region or due to technical issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and refresh the game.
How to report a technical glitch?
Report via live chat or support email with details.
What to do if the website won't load?
Check internet, clear cache, try different browser, or contact support.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, or Edge and keep them updated.
How to update Flash Player or other plugins?
Flash is largely deprecated; use HTML5 supported browsers instead.
What to do with slow website loading?
Clear cache, close unused tabs, check connection, or try a different device.
How to get technical support for games?
Use live chat or support email for game-specific technical issues.