How to contact the casino support service?
B-Bets Casino support can be contacted primarily via live chat during specified hours and email when chat is unavailable. They also provide support through other standard communication channels.
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What contact methods are available for customers?
Live chat, email support, phone support, contact form on the website.
Casino website
https://www.b-bets.com/
Casino launch date
The casino was launched in December 2014.
Gaming license
Licensed by the Malta Gaming Authority (MGA).
Casino headquarters location
8 Parish Street, Msida MSD1540, Malta.
License jurisdiction
Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available typically from 08:00 to 24:00 CET with response times generally immediate during those hours.
Is there a contact form on the website?
Yes, a contact form is available on the website for customer inquiries.
Technical support email
VIP support email
No specific VIP support email publicly available; VIP customers usually receive dedicated support through general support channels or VIP-specific lines if offered.
Complaints email
[email protected] (general support handles complaints).
Finance department email
No distinct finance email publicly listed; financial inquiries handled via [email protected] or through account management.
Security service email
Not separately listed; security issues typically reported via general support email.
Support hotline phone number
No official customer support phone number is publicly listed for B-Bets Casino.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No dedicated complaint phone line publicly available.
Technical support
Available via live chat during operating hours and email support 24/7, covering technical assistance.
Financial department
Available through general support email with expected delays in financial processing reported by some users.
Security service
Covered by general support channels; no separate direct contact was found.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL identified.
Instagram page
No verified official Instagram account URL identified.
Twitter/X page
No verified official Twitter/X account URL identified.
LinkedIn page
No verified official LinkedIn company page URL identified.
YouTube channel
No verified official YouTube channel URL identified.
Telegram channel
No official Telegram channel identified.
Discord server
No official Discord server information found.
Are there video calls with consultants?
Video call support is not offered.
Is there a ticket system (helpdesk)?
Yes, a ticket system is available through the support email channel.
Is there a mobile app with support chat?
No dedicated mobile app was identified for B-Bets Casino support chat.
Are push notifications supported?
Push notifications for communications are not indicated as supported.
Is SMS support available?
SMS support is not available.
Can I request a callback?
No callback service is available.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for B-Bets Casino found.
Is there a mobile app for contacting support?
No dedicated support mobile app exists.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Support generally available daily but primarily during specified chat hours (08:00 to 24:00 CET).
What are the support service operating hours?
Live chat operates from 08:00 to 24:00 CET; email support is available 24/7 but may have delayed responses.
Supported languages
English, Finnish, Norwegian, Spanish, Portuguese, Russian, Hindi, Serbian, Austrian German.
Service regions
The casino serves multiple regions but excludes some countries; details vary by licensing and regulatory permissions.
Can I contact support without registration?
Generally, contacting support requires account registration but some inquiries can be sent via email without registration.
Can I send documents through chat?
Document upload via live chat is not explicitly supported; document submission is typically via email or secure upload on the website.
Privacy policy link
https://www.b-bets.com/privacy-policy
Terms of service link
https://www.b-bets.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to receive reset instructions via email.
How to restore access to a blocked account?
Contact support via email or live chat to initiate verification and restoration procedures.
Why is my account blocked?
Common reasons include suspected fraud, breach of terms, collusion, or verification failures.
How to change profile information?
Profile information can be updated in account settings or by contacting support if changes require verification.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable any available security features like two-factor authentication.
How to set up two-factor authentication?
Not specifically indicated as available; if offered, instructions are usually in account security settings.
Why am I not receiving SMS confirmation codes?
Confirm phone number accuracy, network issues, or carrier filtering; contact support if problem persists.
How to delete my casino account?
Submit a request to support; account deletion processes typically follow verification and regulatory compliance.
What to do if I can't log into my account?
Reset your password, check for account restrictions, and contact support for assistance.
How to check account login history?
Usually accessible in account security or settings; if unavailable, request through support.
Why is document verification required?
To comply with regulatory standards, verify identity, prevent fraud, and secure accounts (KYC procedure).
What documents are needed for verification?
Valid government-issued ID, proof of address (utility bill or bank statement), and proof of payment method.
How long does document verification take?
Typically between 24 to 72 hours depending on workload and document clarity.
What to do if documents are rejected?
Review rejection reasons, provide clearer or updated documents, and resubmit.
How to upload documents for verification?
Upload via secure portal on the casino site or send as instructed by customer support.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory demands.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms and can lead to account closure.
How to report suspicious activity?
Contact support immediately with details and evidence if available.
What to do if I lose access to my email?
Update your email address in account settings or contact support for recovery options.
How to change phone number in my account?
Typically changed in account settings or by submitting a support request with verification.
Why are my account functions limited?
Limitations may occur due to pending verification, self-exclusion, or terms violations.
How to set deposit limits?
Settable via responsible gambling tools in account settings or by contacting support.
What is self-exclusion and how to activate it?
A responsible gambling tool to block access temporarily/long-term; activated via account tools or support request.
How to temporarily freeze my account?
Request account freeze through support or use the self-exclusion feature.
What to do if I suspect fraud?
Report immediately to support with all relevant information.
Why is my deposit not going through?
Common causes include banking issues, incorrect payment details, or casino restrictions.
How long does withdrawal processing take?
Typically 12 to 48 hours pending, with final bank processing 2-5 business days.
What fees are charged for transactions?
Usually no casino fees; third-party payment processors may charge fees.
Why was my withdrawal request declined?
Reasons include breach of terms, pending verification, bonus abuse, or suspicious activity.
What deposit methods are available?
Sofort Banking, Skrill, PaySafe, Bancontact/Mister Cash, Neteller, Trustly, and more.
What are the minimum and maximum deposit amounts?
Minimum typically €10, maximum per transaction €10,000.
Maximum deposit amount
€10,000.
How to cancel a withdrawal request?
Contact support immediately; cancellation possible if withdrawal is not yet processed.
Why is my withdrawal taking so long to process?
Delays caused by verification, banking processing times, and manual reviews.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Possible reasons include pending verification, suspected fraud, or regulatory compliance holds.
What documents are needed for large withdrawals?
Enhanced KYC documents like bank statements, proof of income, or source of funds declaration.
Are there withdrawal limits?
Yes, for example, €5,000 per month maximum withdrawal.
How do refunds work?
Refunds processed via original payment method where possible, subject to verification.
What to do with failed payments?
Check payment details, contact support to resolve issues.
Can I change the withdrawal method?
Usually not allowed once withdrawal request is made.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimacy of funds.
How to get a financial transaction statement?
Request via support.
What to do if a payment is stuck?
Contact support for manual review and assistance.
What currencies does the casino accept?
Euros as primary; details on other currencies vary.
Is there currency conversion?
Conversion available via payment processors at their rates.
How do cryptocurrency payments work?
Not prominently offered; casino mainly supports traditional payment methods.
What to do with payment system errors?
Contact support with transaction details for resolution.
Can I return an erroneous deposit?
Contact support immediately to request return of erroneous deposits.
Why won't the game load?
Possible causes include browser issues, internet connectivity, or device compatibility.
What to do when there's a game crash?
Reload the game, clear cache, and contact support if persistent.
How to report a game error?
Report through support with game details and error description.
Why did my winnings disappear after a crash?
Contact support with details; winnings may be reinstated after review.
Game sound not working - what to do?
Check device volume settings and browser permissions, reload game.
Game lagging or freezing - how to fix?
Use a stable internet connection, clear cache, close other apps.
Why isn't my bet being counted?
Ensure bet meets game rules and wager requirements; contact support if issue persists.
How to check game round results?
Results usually displayed in game history or via game provider tools.
What to do if the game is not responding?
Refresh the game or browser; contact support if unresolved.
Why are some games unavailable?
Due to regional restrictions, licensing, or technical issues.
How to clear cache for better game performance?
Use browser settings to clear cache and data.
Problems with game display on mobile device?
Ensure app or browser is updated; try another device or report to support.
What to do if bonus didn't activate?
Check bonus terms, contact support to investigate.
How to check bonus wagering requirements?
Available in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Could be due to wagering not met or system delays; contact support.
How to participate in tournaments and promotions?
Register via promotions page and meet participation requirements.
What to do if promo code doesn't work?
Verify code validity and terms; contact support.
Why is Live Casino unavailable?
Possible temporary technical issues or regional restrictions.
Problems with video streaming in live games?
Check internet connection and software updates; contact support if issues persist.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check your internet, try another browser or clear cache.
Browser compatibility issues?
Use supported browsers (Chrome, Firefox, Edge); update to latest versions.
How to update Flash Player or other plugins?
Most modern sites do not use Flash; update browser plugins as needed.
What to do with slow website loading?
Use a stable high-speed connection; clear cache.
How to get technical support for games?
Contact support via live chat or email with game details.