BC.Game casino support can be contacted primarily through their 24/7 live chat on the website, email support, and their social media channels including Telegram, Discord, and Twitter for community interaction and assistance.
Live chat, email, Telegram, Discord, Twitter, Facebook, and GitHub.
https://bc.game
2022
BC.Game is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, operating under License No. ALSI-202410011-FI1. It is also operated under a sublicense via the Curacao Gaming Control Board (No. #5536/JAZ).
Emancipatie Boulevard Dominico F. "Don" Martina 31, no.158182, Curaçao, Curacao, Netherlands Antilles.
Government of the Autonomous Island of Anjouan, Union of Comoros, and Curacao Gaming Control Board.
Yes, there is a live chat on the BC.Game website that operates 24/7 with prompt response times for immediate assistance.
There is no verified specific contact form mentioned, but users can reach support via live chat and email.
No verified specific VIP support email found; general support channels are recommended.
No specific complaints email found; general support email can be used.
No specific finance email found; financial inquiries should be directed via general support.
No specific security email is publicly listed.
No public customer support phone number is available.
No dedicated VIP phone line is reported.
No separate complaints phone line is reported.
Technical support is available 24/7 via live chat and email.
Financial support queries can be handled via the general support email; no separate direct contact provided.
Security-related support is handled through the main support channels; no separate contacts are public.
https://t.me/bcgamewin
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/bcgameofficial
No official Instagram account URL publicly identified.
https://twitter.com/BCGameOfficial
No official LinkedIn company page URL publicly identified.
No official YouTube channel URL publicly identified.
https://t.me/bcgamewin
https://discord.gg/xqUMQesZQq
No verified information on video call support availability.
No verified information about a dedicated ticket system; support mainly via live chat and email.
No official mobile app with integrated support chat publicly described.
No verified information on support for push notifications.
No SMS support for customer service is publicly documented.
No official callback service is mentioned.
Yes, active community platforms include Telegram channel, Discord server, and BitcoinTalk forum.
No dedicated mobile app for support contact confirmed.
No information indicating support via Zoom or Microsoft Teams.
Support operates 24/7 including weekends and holidays via live chat.
Support is available 24 hours a day, 7 days a week.
English is the primary language; other languages may be supported per regional requirements but not explicitly confirmed.
BC.Game accepts players internationally except where restricted, including Canada and the United States under some conditions.
Generally, live chat is accessible without full registration, but some detailed support may require account verification.
No confirmed information on document upload via chat; generally, documents are sent via email for verification.
https://bc.game/privacy
https://bc.game/terms
Use the 'Forgot password' feature on the login page to receive password reset instructions via registered email.
Contact customer support with all requested personal verification documents, including proof of identity and account details, for review and restoration.
Common reasons include suspicion of fraud, violation of terms, failure to provide verification, or breach of site rules.
Users can update profile information from their account settings or by contacting support for assistance.
Immediately contact support with detailed information and request account security checks and possible suspension.
No verified specific 2FA setup information; users are advised to use strong passwords and monitor account activity.
Possible issues include network problems, phone settings, or restrictions; contact support if problems persist.
Users must contact support with a formal request to delete their account following verification procedures.
Check credentials, use password recovery, verify account status, or contact support for further assistance.
This feature is generally available in account security settings or can be requested from customer support.
Verification is mandatory for KYC compliance to ensure player identity and prevent fraud and money laundering.
Usually a government-issued ID, proof of address, and sometimes proof of payment method.
Verification typically takes 24 to 72 hours depending on document clarity and workload.
Resubmit clear, legible, and valid documents as per the instructions provided by the support team.
Documents are usually uploaded through the account verification section or sent via email to support.
Additional verification may be requested for large transactions, suspicious activity, or regulatory compliance.
Multiple accounts per player are generally prohibited and may lead to account suspension.
Contact support immediately with details of the suspicious activity for quick investigation.
Contact support with alternative identification to update your email on file.
Update via account settings or by submitting a request to customer support with verification.
Limitations may result from verification issues, self-exclusion, responsible gambling measures, or suspicious activity.
Many casinos allow setting deposit limits through account settings or by requesting support assistance.
Self-exclusion is a voluntary ban from playing to manage gambling habits; activated via support request or account settings.
Contact support to request a temporary account freeze or time-out period.
Report immediately to support with detailed information for investigation and protective action.
Issues can be due to payment method restrictions, insufficient funds, or technical errors; contact support for help.
Withdrawals typically process within 24 to 72 hours depending on method and verification.
Fees depend on payment methods; some crypto transactions may have network fees but usually no casino fees.
Common reasons include failed verification, suspicious activity, or breach of terms.
BC.Game supports cryptocurrencies (Bitcoin, Ethereum, etc.), bank transfers, eWallets, and gift cards.
These vary by payment method and region; general industry practice is minimum $10-$20 and varying max limits.
Typically starts at around $10, but depends on the chosen payment method.
Maximums vary; can range from several thousand to tens of thousands of dollars depending on method and limits set by the player.
Withdrawal cancellation depends on processing status; contact support immediately to request cancellation.
Delays may be due to verification, bank processing times, or system issues.
Withdrawals usually must be made to the original deposit method; alternative methods require approval.
Contact support with payment proof and transaction details for investigation.
Status can be checked through the account transaction history or by contacting support.
Blocks occur due to verification issues, suspicious activity, or regulatory compliance checks.
Additional identity verification, proof of funds, and payment method ownership documents.
Yes, withdrawal limits can be imposed per transaction, daily, or monthly as regulatory and internal policy.
Refunds are processed via the original payment method after verification and approval.
Contact support with transaction details to resolve issues or rearrange the payment.
Changes may require support approval and depend on compliance with payment policies.
It verifies legitimacy of funds to prevent money laundering and fraud.
Request from support or access through account transaction history.
Report to support with transaction details for prompt investigation.
Primarily cryptocurrencies like Bitcoin, Ethereum, plus some fiat currencies depending on region.
Currency conversion may be available with applicable exchange rates when depositing or withdrawing.
Deposits and withdrawals are made via crypto wallets with blockchain confirmation times.
Contact support with error details to resolve or try alternate payment methods.
Contact support immediately to request a refund of accidental deposits.
Could be due to browser issues, internet connection, or system requirements; clear cache or try another device.
Reload the game, clear cache, or contact support if the problem persists.
Use live chat or support email to provide detailed error information.
Contact support to verify and resolve any discrepancies caused by technical failures.
Check device volume, browser settings, or game audio controls.
Verify internet stability, update browser, or restart the device.
Possible synchronization issues; report to support with bet details for review.
Results are typically displayed on the game interface or via the account game history.
Refresh the page, restart browser/device, or contact support for help.
Regional restrictions or maintenance may make games temporarily inaccessible.
Clear browser cache and cookies or use incognito mode for improved performance.
Update app/browser, check connection, or switch to desktop version if needed.
Contact support with bonus details to investigate and resolve.
Access bonus terms in the promotions section or account details page.
May be due to non-compliance with terms or timing delays; check promo rules or contact support.
Check the promotions page and follow entry instructions; registration may be required.
Verify code validity and terms; contact support if issues persist.
Could be due to regional restrictions, server maintenance, or technical issues.
Check internet speed, update browser, or switch streaming quality in settings.
Contact support via live chat or email with a detailed description.
Check internet connection, clear cache, try different browsers, or use mirror sites if blocked.
Use recommended browsers and update to the latest version.
Most games are HTML5; plugins are generally not required. Update browser instead.
Clear cache, disable browser extensions, or check internet speed.
Use live chat or email support for game-related technical issues.
