Barz Casino provides customer support primarily through live chat and email. The live chat is available 24/7 for instant assistance, while email support is suitable for less urgent queries. No phone support is available.
Live chat 24/7, email support, and a comprehensive FAQ/help center on the website.
https://www.barz.com/
2021
Licensed by Malta Gaming Authority (MGA/B2C/370/2017) and UK Gambling Commission (account number 52894).
Cornerstone Business Centre, Mosta, MST 1180, Malta
Malta and United Kingdom
Yes, live chat is available 24/7 with typical response times under one minute.
There is no specific contact form, but customers can use live chat or email support.
No publicly specified VIP support email; VIP customers receive dedicated support via account managers through the usual contact channels.
No separate complaints email; issues can be addressed via main support email [email protected].
No dedicated finance email publicly available; financial inquiries handled through [email protected].
No separate security email available; security-related concerns should be directed via general support.
No customer support phone number available.
No dedicated VIP phone line available.
Not available.
Available 24/7 through live chat and email.
Contact via general support email.
Contact via general support email.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No official Facebook page URL publicly available.
https://www.instagram.com/barzcasino/
No official Twitter/X account publicly confirmed.
No official LinkedIn company page publicly available.
No official YouTube channel publicly available.
No official Telegram channel publicly available.
No official Discord server publicly available.
No video call support available.
No dedicated ticket system; customer support is handled through live chat and email.
No dedicated mobile app; the website is mobile-friendly with live chat support via browser.
No information on push notification support.
SMS support is not available.
Callback service is not offered.
No official forums or communities linked to Barz Casino.
No dedicated mobile app for support.
Video consultation platforms like Zoom or Teams are not supported.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily, with support possibly in other languages such as German, Spanish, Finnish based on site language options.
Supports players mainly from the UK, Europe, Canada, and other selected regions.
Yes, players can access live chat and support before registering.
Document upload capability is generally not supported through chat; documents are typically submitted through the verification section of the website.
https://www.barz.com/privacy-policy
https://www.barz.com/terms-and-conditions
Use the password recovery option on the login page by providing your registered email to receive reset instructions.
Contact customer support via live chat or email to request review and possible restoration after verification.
Common reasons include breach of terms, suspected fraud, KYC verification failure, or responsible gambling limits exceeded.
Profile details can be updated after login in the account settings section or by contacting support for assistance.
Immediately contact support to secure your account and follow security protocols.
No specific 2FA option publicly detailed; check account security settings or contact support for available security features.
Possible reasons include phone number issues, network delays, or blocking by the carrier. Contact support if problem persists.
Contact support via live chat or email to request account closure.
Check username/password, use password recovery, clear cache, or contact support for help.
Typically available in the account security or settings area if provided, otherwise request via support.
To comply with KYC regulations, prevent fraud, and ensure legal gambling age and identity verification.
Government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and payment method proof.
Usually between a few hours up to 48 hours depending on workload and document clarity.
Review the rejection reason, provide clearer or updated documents, and resubmit through the verification area.
Upload via the account verification section on the casino website or via instructions given by support.
Triggered by large transactions, security concerns, or random compliance checks.
Multiple accounts are prohibited under most casino terms to prevent fraud; check terms for specific policy.
Contact support immediately via live chat or email with detailed information.
Contact support with identity verification to update your registered email address.
Change via account settings or by contacting support with verification.
Due to pending verification, rule breaches, or account restrictions placed by responsible gambling policies.
Deposit limits can be set in responsible gambling settings in your account or by request to support.
Self-exclusion is a voluntary ban from gambling for a chosen period; activate via responsible gambling section or support.
Request a temporary freeze or timeout period through responsible gambling tools or contact support.
Report immediately to support with detailed information for investigation.
Common causes include payment method issues, insufficient funds, or restrictions by the casino or bank.
Withdrawals are processed typically within 1-2 days; total time depends on payment method, up to 3-5 business days.
Barz Casino does not charge fees for deposits or withdrawals; third-party fees may apply.
Reasons include incomplete verification, suspicious activity, exceeded limits, or violation of terms.
Trustly, Visa, Mastercard, Apple Pay, PayPal, Skrill, Neteller, bank transfers, and more country-dependent options.
Minimum deposit is €20; maximum varies by payment method and VIP status.
Varies; standard maximum usually up to €5,000 weekly, higher limits for VIP members.
Contact support immediately via live chat or email to request cancellation if the withdrawal is still processing.
Delays caused by additional verification, payment provider processing times, or technical issues.
Generally no; withdrawals must go to the original payment method used for deposits.
Contact support with transaction details for investigation and resolution.
Check account transaction history or contact support.
Possible reasons include verification issues, suspicious activity, compliance holds, or account restrictions.
Enhanced verification documents such as proof of income, source of funds, and additional ID may be required.
Yes, weekly withdrawal limits apply; typically €5,000 standard, higher for VIPs.
Refunds are processed by customer support after verification and depending on the payment method used.
Contact support with payment details for troubleshooting and resolution.
Usually not allowed; withdrawals must be made to the original deposit method.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request via customer support or download from your account transaction history if available.
Contact support promptly to investigate and resolve the issue.
EUR, GBP, CAD, and others depending on player location.
Yes, currency conversion is available but may involve conversion fees from payment providers.
Barz Casino does not publicly list cryptocurrency payment options.
Contact support promptly to diagnose and resolve payment errors.
Contact support immediately to report and resolve erroneous deposits.
Common issues include browser problems, internet connection, or outdated software/plugins.
Reload the game, clear cache, and contact support if the problem persists.
Use live chat or support email to report game-related issues with detailed descriptions.
Contact support immediately to investigate and recover lost winnings.
Check device volume settings, browser permissions, and try refreshing or restarting the game.
Close unnecessary programs, clear browser cache, and ensure stable internet connection.
Check game rules, connection stability, and contact support if issue persists.
Usually available within the game interface or via game history/logs.
Refresh the page, restart the device, and contact support if unresolved.
Game restrictions may apply due to licensing or regional regulations.
Clear browser cache and cookies via browser settings.
Update browser/app, clear cache, and switch to a supported device if necessary.
Contact support with bonus code and account details to resolve activation issues.
Wagering information is listed in the bonus terms and conditions section.
Ensure wagering requirements are met and contact support for discrepancies.
Follow instructions on the promotions page and meet any eligibility criteria.
Verify code validity and expiration, then contact support for assistance.
Possible reasons include maintenance, regional restrictions, or account limitations.
Check internet speed, browser compatibility, and refresh the game.
Notify support immediately via live chat or email with details.
Check internet connection, clear browser cache, or try a different browser/device.
Ensure browser is updated and compatible with casino software.
Flash is mostly deprecated; update relevant software/plugins via official sources if needed.
Clear cache, close other tabs/apps, and check internet connection.
Contact casino support via live chat or email for game-specific issues.
