The primary contact methods for Beem Casino support include live chat available on the website and email support at [email protected]. Live chat offers quick assistance, and email responses are typically provided within 24 hours.
Live chat, email support, and website contact options.
https://beemcasino.com
Beem Casino was launched in 2020.
Beem Casino is licensed under the Curacao Gaming Authority.
Specific verified information about the exact headquarters location is not available; generally, such casinos operate from locations compliant with their licensing jurisdiction.
Curacao
Yes, live chat is available 24/7 on the website. Initial responses are automated via a bot but can connect to live agents quickly, typically within seconds.
There is no specific mention of a contact form on the Beem Casino website, but live chat and email are the main contact routes.
No specific VIP support email is publicly listed for Beem Casino; VIP support is typically handled via dedicated account managers assigned after VIP enrollment.
No dedicated complaints email is provided; general support email [email protected] is used for all inquiries including complaints.
No specific finance email listed publicly; finance queries are generally handled through general support channels.
No dedicated security service email is available; security concerns can be raised through general support email.
No verified customer support phone number is available for Beem Casino.
No publicly available dedicated VIP phone line.
Not available.
Technical support is provided mainly via 24/7 live chat and email communication.
Financial support queries are handled through the general support email and via website support channels.
No separate contact details found; security issues are addressed via general support contacts.
No official Telegram support account identified.
No official WhatsApp support number available.
No official Viber support account available.
No official WeChat support account available.
Not officially confirmed for Beem Casino; no official URL available.
No official Instagram account verified for Beem Casino.
No official Twitter account is publicly listed.
No official LinkedIn company page found.
No official YouTube channel identified.
No official Telegram channel found.
No official Discord server information available.
Video call support is not offered.
No formal ticket system is prominently mentioned; support is largely through live chat and email.
Beem Casino does not currently have a mobile app; support chat is accessible via the mobile website.
Push notifications are not supported currently.
SMS support is not available.
Callback service is not offered.
No official forums or community platforms dedicated to Beem Casino are found.
No dedicated mobile app for contacting support; support is via mobile web browser.
No such video consultation platforms are supported.
Support is reportedly available 24/7 including weekends and holidays via live chat.
Support is available 24/7.
Multiple languages supported including English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, and Swedish.
Beem Casino serves multiple geographic regions, but some country restrictions apply as common with licensed online casinos.
Typically, live chat requires access through the website, which may require registration, but general email support is open to all.
Document upload capability through live chat is generally not supported; documents for verification are uploaded via the website or sent by email.
The privacy policy is typically available on the main website footer but an exact URL was not verified.
Terms of service are available on the official website but no specific URL was verified.
Use the website's password recovery feature by entering your registered email to receive reset instructions.
Contact customer support with verification documents to request account review and reinstatement.
Common reasons include suspicious activity, verification failure, violation of terms, or self-exclusion requests.
Profile information can be updated in the account settings after login; for sensitive changes, contact support.
Immediately contact support, change your password, and enable two-factor authentication if available.
Industry standard is to access security settings in the account and enable 2FA with an authenticator app if supported.
Check mobile network, ensure number correctness, and verify block settings; contact support if problem persists.
Request account deletion via customer support as most casinos do not allow direct self-service deletion.
Check internet, verify credentials, reset password, and contact support if issues continue.
Available in account security settings or by contacting support to request the login activity report.
Verification is required for age, identity confirmation, and anti-money laundering compliance.
Typically, government-issued ID, proof of address (utility bill), and proof of payment method are needed.
Verification usually takes up to 3 days depending on submitted documents and support workload.
Resubmit clearer, valid documents as per support guidelines, or contact support for clarification.
Upload documents via the account verification section on the website or via email if directed.
Additional checks occur due to large withdrawals, suspicious behavior, or regulatory requirements.
Most online casinos prohibit multiple accounts per player under their terms of service.
Contact support immediately with details of suspicious activity for investigation.
Contact casino support with identity verification to update registered email or restore access.
Update phone number in profile settings or contact support for assistance with verification.
Limitations occur due to pending verification, regulatory restrictions, or detected suspicious activity.
Set deposit limits in responsible gaming or account settings to control gambling spending.
Self-exclusion is a responsible gaming tool to block access; activate through account settings or support request.
Request temporary account freeze via customer support or use a time-out tool if provided.
Report suspected fraud immediately to customer support and follow their instructions.
Deposit failures can result from payment method issues, insufficient funds, or technical errors; contact support for help.
Withdrawals typically process within 3-7 days depending on method and verification status.
Most casinos do not charge fees on deposits or withdrawals, though payment provider fees may apply.
Common reasons include incomplete verification, suspected fraud, bonus abuse, or exceeding limits.
Visa, Skrill, Bank transfer, SEPA, Zimpler, and cryptocurrencies including Bitcoin are available.
Minimum deposit is generally €10; maximum deposit limits vary by payment method and player status.
Not specifically listed; subject to payment method and account limits.
Contact support immediately to request withdrawal cancellation before processing begins.
Delays may be due to verification, payment provider processing times, or high casino workload.
Withdrawals must typically be to the same card or account used for deposits to comply with AML rules.
Contact support with transaction details to investigate and resolve payment issues.
Check account transaction history on the website or contact support for status updates.
Blocking can result from incomplete verification, suspected fraud, or security investigations.
Additional ID, proof of address, and source of funds documents may be required for large withdrawals.
Yes, weekly and monthly withdrawal limits apply, such as €1,000 per week and €4,000 per month.
Refunds are processed back to the original payment method as per casino policies and payment provider rules.
Contact support with payment details to identify and resolve the cause of the failed transaction.
Withdrawal methods cannot usually be changed after a request is made; check with support.
To comply with AML laws and verify the legitimacy of funds used for gambling transactions.
Request a statement from support or download it from the account transaction history page if available.
Contact customer support immediately with transaction details to investigate stuck payments.
USD, CAD, Euro, BRL, JPY, KZT, RUB, and BTC are accepted.
Currency conversion is handled by payment providers or casino system where applicable, with standard exchange rates.
Deposits and withdrawals via supported cryptocurrencies like Bitcoin operate through integrated wallet addresses on the site.
Report errors to support promptly and verify account and payment details for accurate troubleshooting.
Contact support immediately if an erroneous deposit was made to inquire about return or correction policies.
Game loading issues may stem from internet connectivity, browser compatibility, or device performance issues.
Refresh the browser, clear cache, or restart the device; contact support if the problem persists.
Report errors through live chat or support email with detailed information about the issue.
Possible technical error; contact support with session details to investigate and restore winnings if applicable.
Check device volume, browser sound settings, and reload the game; contact support if unresolved.
Ensure stable internet, clear device cache, close other apps, or try a different browser/device.
Verify bet conditions and game rules; contact support if there's a technical issue affecting bet registration.
Many games display result histories; check game interface or request details from support.
Reload the game, check internet connection, or contact support if issue remains.
Game availability can be restricted by region or licensing requirements.
Clear browser cache and cookies via browser settings to improve game loading and performance.
Use supported browsers, clear cache, update device OS, or switch to desktop mode if possible.
Contact support with bonus details to resolve activation issues.
Wagering requirements are listed in the bonus terms on the website or account section.
Points may take time to update; contact support if delay exceeds stated times.
Register on the casino site and follow promotion rules to join tournaments and claim bonuses.
Verify code validity and expiration; contact support for assistance.
Availability depends on licensing, player location, and system status.
Check internet connection and browser compatibility; report persistent issues to support.
Report detailed descriptions to live chat or support email for investigation.
Check internet, clear browser cache, try a different browser/device, or contact support.
Use supported and updated browsers; disable conflicting extensions and clear cache if issues occur.
Modern casinos rarely require Flash; update browser to latest version for best performance.
Clear cache, reduce browser tabs, check internet or try another device.
Use live chat or email support for game-specific technical assistance.
