How to contact the casino support service?
You can contact BetAmo Casino support primarily via live chat, email ([email protected]), or through the contact form on their website. Support is available 24/7 to assist with any inquiries.
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What contact methods are available for customers?
Live chat, email, contact form, [email protected].
Casino website
https://www.betamo.com
Casino launch date
BetAmo Casino was launched in 2019.
Gaming license
BetAmo Casino is licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/394/2017 issued on August 1, 2018.
Casino headquarters location
The casino headquarters is located at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
License jurisdiction
Malta Gaming Authority (MGA).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available on the website; it operates 24/7 with typical response times under 5 minutes.
Is there a contact form on the website?
Yes, a contact form is available on the website for customer inquiries.
Technical support email
VIP support email
No specific VIP support email publicly available; VIP customers typically use general support channels with prioritized service.
Complaints email
Finance department email
No separate finance email publicly listed; financial inquiries handled via general support email.
Security service email
No specific security email publicly available; security issues can be reported through main support.
Support hotline phone number
No public customer support phone number is available for BetAmo Casino.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate complaint phone line is publicly available.
Technical support
Technical support is available 24/7 via live chat and email.
Financial department
Financial inquiries are managed through the general support email and live chat.
Security service
Security-related issues can be reported through the main support email and live chat.
Telegram support account
No official Telegram support account is publicly known.
WhatsApp support account
No official WhatsApp support account is publicly known.
Viber support account
No official Viber support account is publicly known.
WeChat support account
No official WeChat support account is publicly known.
Facebook page
No official Facebook page URL publicly confirmed for BetAmo Casino.
Instagram page
No official Instagram account URL publicly confirmed for BetAmo Casino.
Twitter/X page
No official Twitter/X account URL publicly confirmed for BetAmo Casino.
LinkedIn page
No official LinkedIn company page publicly available.
YouTube channel
No official YouTube channel URL publicly confirmed for BetAmo Casino.
Telegram channel
No official Telegram channel publicly confirmed for BetAmo Casino.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
Video call support is not publicly offered.
Is there a ticket system (helpdesk)?
A ticket or helpdesk system is used internally but not explicitly advertised; contact generally through live chat or email.
Is there a mobile app with support chat?
BetAmo offers a mobile-friendly website but does not have a dedicated mobile app with support chat.
Are push notifications supported?
Push notifications for customer communications are not publicly confirmed.
Is SMS support available?
SMS support for customer service is not publicly available.
Can I request a callback?
Callback service is not indicated as available.
Are there forums or communities related to this casino?
No official forums or community platforms related to BetAmo are known.
Is there a mobile app for contacting support?
No dedicated mobile app specifically for contacting support is available.
Are Zoom/Teams consultations possible?
Online video consultation via Zoom or Teams is not offered.
Is support available on weekends and holidays?
Yes, support operates 24/7, including weekends and holidays.
What are the support service operating hours?
Support is available 24 hours a day, 7 days a week, 365 days a year.
Supported languages
Support is provided primarily in English, with additional support in German, Polish, Swedish, Romanian, Ukrainian, and Turkish.
Service regions
BetAmo serves players in multiple regions including Canada, Ireland, New Zealand, and many European countries. Some countries like the Netherlands, France, USA, UK, and Israel are restricted.
Can I contact support without registration?
Yes, customers can access live chat and contact support without registration.
Can I send documents through chat?
Document upload via chat is not explicitly confirmed; documents are typically uploaded through secure verification portals.
Privacy policy link
https://www.betamo.com/privacy-policy
Terms of service link
https://www.betamo.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify your identity and request account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, breaching terms, or underage registration.
How to change profile information?
Profile information can be updated via the account settings page after login or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and change your password; enable additional security measures if available.
How to set up two-factor authentication?
BetAmo does not publicly disclose 2FA setup; typically involves enabling the feature in account security settings if offered.
Why am I not receiving SMS confirmation codes?
This may be due to network issues or incorrect phone number; verify your number and contact support if the problem persists.
How to delete my casino account?
Contact customer support to request account deletion following verification and compliance with withdrawal policies.
What to do if I can't log into my account?
Check credentials, use password reset option, clear cache/cookies, or contact support for assistance.
How to check account login history?
Access to login history is typically via account security settings or upon request from support.
Why is document verification required?
Verification ensures compliance with legal KYC regulations, prevents fraud, and promotes responsible gambling.
What documents are needed for verification?
Valid government-issued ID, proof of address (utility bill), and sometimes proof of payment method.
How long does document verification take?
Verification generally takes from a few hours up to 48 hours depending on document quality and volume.
What to do if documents are rejected?
Resubmit clear, valid documents or contact support to clarify issues and requirements.
How to upload documents for verification?
Upload documents through the secure verification section in your account or via support instructions.
Why does my account require additional verification?
Additional checks may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts per player are generally prohibited by industry standards.
How to report suspicious activity?
Contact support immediately with details of the activity for investigation.
What to do if I lose access to my email?
Contact support to verify identity and update email information.
How to change phone number in my account?
Update phone number through account settings or contact support for assistance.
Why are my account functions limited?
Limits may be due to pending verification, suspected fraud, or responsible gaming restrictions.
How to set deposit limits?
Use responsible gaming features in account settings or request limits via customer support.
What is self-exclusion and how to activate it?
Self-exclusion is a player protection tool to block access for a set time; activate through account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary freeze under responsible gaming policies.
What to do if I suspect fraud?
Report immediately to support with all relevant details for prompt action.
Why is my deposit not going through?
Deposits may fail due to payment method issues, bank restrictions, or technical problems; check method and try again.
How long does withdrawal processing take?
E-wallet withdrawals process within 0-24 hours; bank card withdrawals take 1-3 business days.
What fees are charged for transactions?
BetAmo generally does not charge transaction fees; fees may apply by payment providers.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or exceeded limits.
What deposit methods are available?
ecoPayz, Skrill, Neteller, PaySafeCard, MasterCard, Visa, Diners, Mir, EPS, Payeer, Perfect Money, iDeal, MULTIBANCO, Trustpay, Piastrix, Yandex, and Ethereum.
What are the minimum and maximum deposit amounts?
Minimum deposits vary by method, generally around 10 EUR; maximum deposit limits depend on method and player status.
Minimum deposit amount
Typically 10 EUR depending on payment method.
Maximum deposit amount
Withdrawal limit is 5,000 EUR daily; deposit maximums vary by method and may be higher.
How to cancel a withdrawal request?
Contact support immediately to attempt cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays may be due to verification checks, payment provider issues, or high volume.
Can I withdraw to a different card?
Withdrawals typically must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Check your account transaction history or contact support for updates.
Why are financial operations blocked?
Operations may be blocked pending verification or due to security concerns.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds documentation.
Are there withdrawal limits?
Yes, daily and weekly withdrawal limits apply (e.g., 5,000 EUR/day).
How do refunds work?
Refunds depend on transaction status; contact support for assistance if eligible.
What to do with failed payments?
Retry the payment or contact support to resolve issues.
Can I change the withdrawal method?
Withdrawal method changes are generally not allowed mid-process; request support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate income sources.
How to get a financial transaction statement?
Request the statement via customer support or account dashboard if available.
What to do if a payment is stuck?
Contact support with payment details for investigation.
What currencies does the casino accept?
Euro (EUR), US Dollar (USD), and other major currencies depending on region.
Is there currency conversion?
Currency conversion is handled by payment providers at their rates; casino supports multiple base currencies.
How do cryptocurrency payments work?
Cryptocurrency payments like Ethereum are accepted through supported wallets and processed like other deposits.
What to do with payment system errors?
Contact support immediately for help resolving payment system errors.
Can I return an erroneous deposit?
Contact support promptly to discuss options for returning mistaken deposits.
Why won't the game load?
Common causes include browser issues, connectivity problems, or device incompatibility.
What to do when there's a game crash?
Refresh the game or browser, clear cache, or contact support if problems persist.
How to report a game error?
Use support channels such as live chat or email with detailed error description.
Why did my winnings disappear after a crash?
Submit a support request with game details for review and possible compensation.
Game sound not working - what to do?
Check device and browser sound settings; refresh or try another browser.
Game lagging or freezing - how to fix?
Close background apps, ensure stable internet, clear cache, or update device/browser.
Why isn't my bet being counted?
Verify game rules; if issue persists, report to support with details.
How to check game round results?
Results are shown in game history or session logs accessible in your account.
What to do if the game is not responding?
Reload the game, clear cache, or contact support for technical help.
Why are some games unavailable?
Games may be restricted due to licensing, regional laws, or maintenance.
How to clear cache for better game performance?
Clear browser cache through settings or use incognito mode.
Problems with game display on mobile device?
Update browser, check compatibility, or try desktop if issues persist.
What to do if bonus didn't activate?
Verify bonus terms; contact support with details if bonus not credited.
How to check bonus wagering requirements?
Check bonus terms and conditions or account bonus section for wagering info.
Why aren't bonus points being credited?
May be due to unmet requirements or system delays; verify terms and contact support.
How to participate in tournaments and promotions?
Register for events via promotion page and follow specific rules.
What to do if promo code doesn't work?
Check code validity and terms; contact support if issues continue.
Why is Live Casino unavailable?
Possible reasons include maintenance, location restrictions, or technical glitches.
Problems with video streaming in live games?
Check connection speed, browser compatibility; contact support if continues.
How to report a technical glitch?
Use live chat or email support with detailed description and screenshots.
What to do if the website won't load?
Check internet, browser compatibility, clear cache or try another device.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, or Edge for best performance.
How to update Flash Player or other plugins?
Modern casinos use HTML5; update browser instead of plugins.
What to do with slow website loading?
Clear cache, reduce browser tabs, check internet speed.
How to get technical support for games?
Contact support via live chat or email for game-specific issues.