You can contact BetandYou Casino support primarily through their 24/7 live chat available on the website, or by emailing specific departments for technical, VIP, security, or financial issues. A contact form is also available for queries.
Live chat 24/7, email support, contact form on website, social media channels including Telegram.
https://betandyou.com/en
BetandYou Casino has been operational since 2018.
Licensed and regulated by Antillephone N.V., Curaçao.
The legal address is Mbongo Sport Sarl, Avenue Canass 1480, Q/Résidentiel C/Limete, Kinshasa, Democratic Republic of Congo.
Curaçao
Yes, there is a live chat available 24/7, with response times generally quick although occasional waits in busy periods can happen.
Yes, the website features a contact form for submitting questions or suggestions, with replies generally within 24 hours.
There is no specific verified VIP support email publicly listed; VIP customers typically use live chat or general support contact.
[email protected] for account blocking issues; no separate dedicated complaints email publicly verified.
No dedicated finance email publicly confirmed; financial inquiries typically handled via general support emails or live chat.
No verified customer support phone number is publicly available.
No separate VIP phone line publicly confirmed.
None publicly confirmed.
Available 24/7 via live chat and support email; assistance includes troubleshooting and account issues.
Contact through support email or live chat; usually handles deposits, withdrawals, and transaction inquiries.
Contact via [email protected] for security-related concerns.
Official Telegram support has been mentioned in official channels but specific handle is not publicly confirmed.
No official WhatsApp support account verified.
No official Viber support account verified.
No official WeChat support account verified.
https://www.facebook.com/betandyou (official presence on Facebook confirmed)
https://www.instagram.com/betandyou_eng/
No verified Twitter/X official account publicly confirmed.
No official LinkedIn company page verified.
No official YouTube channel URL confirmed.
Official Telegram channel details exist but specific URL not publicly confirmed.
No official Discord server publicly listed.
Video call support is not available.
Yes, support emails and contact forms serve as a ticket system for customer issues.
Yes, BetandYou offers a mobile app with integrated support chat functionality.
Push notifications for customer communications are supported via mobile app.
SMS is used for verification codes, but support via SMS messaging is not available.
Callback requests can be submitted but response effectiveness has been reported as inconsistent.
No official casino forums, but players discuss on external review and gambling community sites.
Support chat is integrated into the BetandYou mobile app, but no separate support-only app.
No support for Zoom or Teams consultations.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week, year-round.
Multiple languages are supported including English, Portuguese, Russian, Arabic, Chinese, and others tailored to global players.
Players worldwide are served except in restricted countries like the UK and USA.
Yes, live chat and contact form access do not require account registration.
Document upload capability is supported in live chat for verification and support purposes.
https://betandyou.com/en/information/privacy
https://betandyou.com/en/information/terms
Use the "Forgot Password" link on the login page to receive a reset link via registered email.
Contact support via email or live chat providing identification documents to verify and request reactivation.
Common reasons include failing verification, suspicious activity, breach of terms, or self-exclusion.
Update profile details via account settings after login; contact support for changes that require verification.
Immediately contact [email protected] and support via live chat to secure and recover the account.
Enable 2FA in account security settings to add an extra layer of login protection.
Check device settings for message blocking, network coverage, and contact support if issue persists.
Submit a request to customer support to initiate account deletion in line with privacy regulations.
Verify credentials, reset password if needed, clear cache/cookies, or contact support for assistance.
Login history can usually be viewed in account security settings, if available; otherwise request from support.
Verification is part of KYC to prevent fraud, comply with regulations, and ensure account security.
Valid photo ID (passport, ID card, driver’s license), proof of address (utility bill, bank statement), proof of payment method.
Typically 24-72 hours, depending on workload and document clarity.
Resubmit clearer, valid documents as per verification guidelines; contact support for clarification.
Upload via the secure section in your account or through support chat when requested.
Triggered by large transactions, suspicious activity, or regulatory compliance checks.
Multiple accounts are generally not allowed and could lead to account closure.
Contact [email protected] immediately with details.
Contact support with identity verification to update email credentials.
Request phone number update through support with verification to confirm identity.
Limitations apply due to incomplete verification, suspected fraud, or imposed self-exclusion.
Deposit limits can be set via responsible gaming tools in the account settings or by contacting support.
A responsible gaming feature allowing players to voluntarily restrict their play for a period by contacting support.
Request an account freeze or pause through customer support for a specified time.
Report immediately to [email protected] and cooperate with investigation.
Issues may be due to payment method problems, limits, or verification; check with support.
Withdrawals usually process within 24 to 72 hours depending on method and verification status.
BetandYou typically does not charge fees on deposits or withdrawals.
Possible reasons include incomplete verification, suspicious activity, or exceeding limits.
Credit/debit cards, e-wallets, bank transfers, and various cryptocurrencies.
Varies by payment method; minimum deposits generally from $1 with higher maximums based on method.
Varies by payment method; no fixed maximum publicly provided.
Contact customer support as soon as possible before processing completes.
Delays due to additional verification, high volume, or payment provider processing times.
Withdrawals typically must be made to the same method used for deposit; consult support for exceptions.
Contact support immediately with transaction details for investigation.
View transaction history in your account or contact support for updates.
Due to verification issues, security concerns, or compliance checks.
Enhanced verification documents may be required, including source of funds proof.
Yes, withdrawal limits apply depending on player status and payment method.
Refunds are processed according to payment provider policies; contact support for assistance.
Contact support with error details to resolve or retry payment.
Generally no; withdrawals must be to the original deposit method unless otherwise approved.
To comply with anti-money laundering regulations and ensure legitimate transactions.
Request statement through support or download from account transaction history.
Contact support for manual verification and resolution.
Multiple currencies including USD, EUR, GBP, and various cryptocurrencies.
Yes, currency conversion is available with rates applied as per payment provider.
Deposits and withdrawals via supported cryptocurrencies are processed with faster transaction times and additional privacy.
Report to support with full error details for troubleshooting.
Contact support immediately to request reversal of accidental deposits.
Could be due to browser issues, network connection, or device compatibility; try clearing cache or switching browser.
Report the issue to support; progress and winnings are usually preserved or restored.
Use live chat or support email with detailed description and screenshot if possible.
Contact support with game session details for investigation and possible restoration.
Check device sound settings and game volume; reload the game or try another browser.
Clear cache, reduce browser tabs, close background apps, or switch devices.
Ensure bet was confirmed before timer expired; contact support if issue persists.
Results and histories are accessible within game interface or account activity logs.
Reload the game or browser; contact support if problem continues.
Game availability is restricted by geography or licensing.
Clear browser cache via settings or app data on mobile devices.
Update app or browser; check device compatibility; contact support if issue persists.
Contact support with bonus code and account details for resolution.
Requirements are listed in the bonus terms and conditions.
Points may be delayed or conditions not met; contact support for clarification.
Register for tournaments and promotions via website or app; check terms for eligibility.
Verify code validity and expiration; contact support for assistance.
Live Casino may be restricted by region, maintenance, or technical issues.
Check internet speed and device compatibility; try different browser or device.
Use live chat or support email with detailed issue description.
Check internet connection, clear cache, try different browser or device.
Recommended browsers are Chrome, Firefox, Edge; update to latest version.
Modern casinos typically do not require Flash; update browser instead.
Clear cache, disable browser extensions, check internet speed.
Contact support via live chat or email for game-related technical help.
