Betano Casino customer support can be contacted primarily through live chat available on their website or mobile app, email communication, and phone calls to their call center. Support queries can also be resolved through their help center FAQ section.
Live chat, email, phone call, Facebook Messenger, and social media messaging.
https://betano.com
Betano was established and launched in 2016.
Betano operates under licenses issued by multiple authorities including the UK Gambling Commission, the Gambling Commission of Gibraltar, and provincial licenses such as the Alcohol and Gaming Commission of Ontario (AGCO) in Canada.
The main corporate headquarters is located at BetVictor Suite 2.01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA. Additionally, Betano has regional offices such as a major new headquarters in São Paulo, Brazil.
Gibraltar, United Kingdom, and Canada (Ontario).
Yes, Betano has live chat on their website and mobile app. The live chat is not always 24/7 but typically operates extensive hours depending on region, such as from 8 am to 11 pm. Response times are usually quick.
Betano does not prominently provide a contact form; customer queries are usually handled via live chat, email, or phone.
No dedicated technical support email publicly specified; general support emails for different regions exist.
No publicly specified dedicated VIP support email.
Complaints can be managed via the designated customer support emails or regulatory bodies such as eCOGRA for formal dispute resolution.
Not publicly specified separately from general customer support emails.
[email protected] is used for security-related issues.
For Nigeria +234 903 981 9012 and +234 850 879 8767; for Canada +1 343 338 4458; for UK +44 7360 539790; for Germany +49 176 365 27080.
Not publicly listed.
No separate dedicated complaints phone line.
Available mainly through live chat and email with quick response times, and guidance through the help center FAQs.
Contactable via customer support emails and phone numbers listed for each region; no dedicated financial email publicly listed besides the general contact emails.
Email [email protected] is available for reporting security concerns.
No verified official Telegram support account found.
No official WhatsApp support account publicly listed.
Not available.
Not available.
For Nigeria https://m.me/Betano.Nigeria; for Germany https://m.me/betano.deutschland; for UK @BetanoUK on Facebook Messenger.
https://www.instagram.com/betano_canada/
@betano_uk on X (Twitter) for UK users.
Not publicly specified.
Not publicly specified.
Not publicly specified.
Not publicly specified.
No publicly available information about video call consultations.
Betano uses a help center with FAQ and support tickets via their Zendesk-powered platform.
Yes, Betano mobile app includes support chat functionality.
Yes, push notifications are supported via the mobile app.
For some regions, SMS support is available (e.g., UK customers can contact support via SMS).
Not explicitly stated as available.
No official forums; customers may find unofficial communities on social media platforms.
Yes, support chat is integrated within Betano’s mobile app.
No public information on Zoom or Teams consultations.
Support is generally available during extended hours including weekends but exact holiday coverage is not explicitly detailed.
Typically 8 am to 11 pm in major regions, varies by location.
English primarily; depending on region, may support German, Portuguese, and others.
Betano serves regions including Nigeria, United Kingdom, Germany, Canada (Ontario), Brazil, and several European countries.
Usually, support requires account registration for personalized assistance but general inquiries can be made via email or some social media platforms.
Document upload is typically possible through the profile verification section, not directly in chat.
https://betano.com/privacy-policy
https://betano.com/terms-and-conditions
Use the "Forgot Password" link on the login page to receive reset instructions via your registered email.
Contact customer support via live chat or email with your account details to verify identity and request reinstatement.
Common reasons include failed verification, suspicious activity, violation of terms, or self-exclusion.
Log into your account, go to profile settings, and update the desired fields.
Immediately contact [email protected] and change your password; enable two-factor authentication if available.
Check account security settings for 2FA options or contact support for setup instructions.
Possible issues include network problems, incorrect phone number, or carrier blocking; verify your number and contact support if needed.
Contact customer support to request account deletion; some jurisdictions may require account retention due to regulatory policies.
Verify username and password, reset password if necessary, check for any notifications about account status, and contact support.
Some accounts display login history in security or profile settings; otherwise, request it from customer support.
Verification (KYC) confirms identity, prevents fraud, underage gambling, and money laundering compliance.
Government-issued ID (passport, driving license, ID card) and proof of address (utility bill, bank statement) no older than 3-6 months.
Usually 24-72 hours, depending on volume and document clarity.
Review reasons given, submit clearer or correct documents, and contact support for assistance.
Upload documents via the verification section in your profile/account area.
Triggers include large transactions, irregular activity, or regulatory requirements.
No, most casinos including Betano prohibit multiple accounts per user to prevent abuse.
Contact [email protected] immediately with details.
Contact customer support with alternative identification to update your email.
Update in profile settings or contact support if manual verification is required.
Limitations may result from incomplete verification, self-exclusion, or suspicious activity.
Available in responsible gaming or account settings, or contact support for assistance setting limits.
Self-exclusion is a responsible gaming tool to block access temporarily or permanently; can be activated in account settings or by contacting support.
Request a temporary suspension by contacting customer support.
Report instantly to [email protected] and customer support with all details.
Possible reasons include payment method issues, limits, verification holds, or technical errors; contact support for help.
Usually 24-72 hours depending on method and verification status.
Usually no fees on deposits; some withdrawal methods may incur minimal fees as per provider.
Reasons include incomplete verification, suspicious activity, exceeding limits, or payment method issues.
Common methods include credit/debit cards, e-wallets, bank transfers, and some cryptocurrencies depending on region.
Typically minimum deposits start around $10 or equivalent; maximum limits vary by method and jurisdiction.
Often $10 or equivalent in local currency.
Varies widely by method, user status, and country; typically up to several thousand dollars per transaction.
Contact customer support immediately to request cancellation before processing starts.
Delays can be due to additional verification, payment provider delays, or high volume of requests.
Usually withdrawals must be made to the same payment method/card used for deposit as per AML policies.
Contact support with transaction details to investigate payment processing.
Check account transaction history or contact customer support.
Could be due to verification issues, suspicious activity, or regulatory compliance checks.
Enhanced verification may ask for proof of source of funds, ID, and address confirmation.
Yes, there are daily, weekly, or monthly withdrawal limits based on account status and jurisdiction.
Refunds are processed via original payment method or as account credit, subject to casino policies.
Contact support, check payment details, ensure sufficient funds, and retry or use alternate payment.
Usually no, withdrawals must be made to the original deposit method to comply with regulations.
To comply with anti-money laundering laws verifying the legitimacy of deposited funds.
Request via customer support or download from account transaction history if available.
Contact support with payment details to escalate resolution.
Accepts multiple currencies including USD, EUR, GBP, CAD, NGN, BRL depending on region.
Yes, currency conversion is available with applicable exchange rates when using a different currency.
Some regions allow crypto deposits and withdrawals using popular cryptocurrencies; funds are converted at deposit and withdrawal.
Report to support with transaction details; check payment provider status before retrying.
Contact support immediately to request reversal of mistaken deposit.
Check internet connection, browser/app updates, clear cache; contact support if persistent.
Refresh or restart the game/app; contact support if winnings are affected or issue persists.
Use live chat or support email with detailed description of the issue and screenshots if possible.
Contact support to investigate and restore missing winnings if verified.
Check device settings, browser/app volume, clear cache; restart application.
Check connection, close background apps, clear cache, restart device; contact support if ongoing.
Verify bet acceptance status; delays or server issues can cause lag; contact support for resolution.
Access game history or recent rounds section within the game interface.
Refresh page/app; restart; if unresolved, contact support.
Geographic restrictions, licensing, maintenance, or account limits can restrict game availability.
Clear browser cache via settings or app cache via device settings to improve performance.
Switch browsers or update app; clear cache; ensure device compatibility.
Check bonus terms; contact support with bonus code and account details.
Bonus terms and conditions or account bonus section display wagering info.
Verify qualifying actions; contact support if discrepancy persists.
Follow promotion terms on the website and register or opt-in as required.
Verify code validity and terms; contact support for assistance.
Might be due to regional restrictions, network issues or ongoing maintenance.
Check internet speed, update browser/app, disable VPN; contact support if issue continues.
Use live chat or email to report with detailed information and screenshots if possible.
Check internet, try different browser/device, clear cache; contact support if issue persists.
Use recommended browsers; update to latest versions for best experience.
Not typically required as modern games use HTML5; update browser regularly.
Ensure good internet speed, clear browser cache, reduce tabs/devices using bandwidth.
Contact support via live chat or email specifying the game and issue experienced.
