Betfred Casino customers can contact support via live chat available 24/7, email at [email protected], or phone support during business hours. UK players can call 0800 028 7747, and international players can dial +44 (0) 1925 878269.
Live chat, email, phone support, contact form, and social media platforms including Facebook, Twitter, Instagram, and YouTube.
https://www.betfred.com
Betfred was established in 1967.
Licensed by the UK Gambling Commission and holds licenses in Ireland and Gibraltar.
Main offices are located at Steam Packet House, 72-76 Cross Street, Manchester, M2 4JG, United Kingdom, with additional offices in Birchwood, Warrington, Gibraltar, Johannesburg, and Nevada.
United Kingdom, Ireland, and Gibraltar.
Yes, live chat is available 24/7 with quick response times, typically within minutes depending on traffic.
Yes, a contact form is available on the website under the "Contact Us" section.
No specific technical support email was publicly listed; general support emails such as [email protected] are likely used for technical issues.
There is no publicly available dedicated VIP support email.
Complaints can be sent to [email protected] or through the live chat and phone numbers.
No publicly specific finance department email found; general support email can be used for financial inquiries.
No direct security email publicly listed; general support channels apply.
0800 028 7747 (UK); +44 (0) 1925 878269 (international).
No dedicated VIP phone line publicly available.
No separate complaints phone line publicly available; complaints handled through main contact channels.
Available through live chat 24/7, phone support 8 am to 8 pm UK time, and email support.
Contact through general support email and phone during business hours.
Contact through general support channels; no dedicated security contact found.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/Betfred/
https://www.instagram.com/betfred/
https://twitter.com/Betfred
No official LinkedIn company page publicly listed.
https://www.youtube.com/user/betfred
No official Telegram channel found.
No official Discord server found.
No video call support is publicly offered.
Yes, support is available via a helpdesk system accessible through the website's contact options.
Yes, Betfred offers mobile apps with integrated customer support chat features.
Yes, the mobile app supports push notifications for communications.
No dedicated SMS support line listed.
No specific callback service publicly mentioned.
No official forums; support primarily through direct casino channels.
Yes, the Betfred mobile app includes customer support features.
No Zoom or Teams consultations are offered.
Live chat is available 24/7; phone support typically during business days 8 am to 8 pm UK time. Live chat covers weekends and holidays.
Phone support from 8 am to 8 pm UK time Monday to Sunday; live chat 24/7.
English.
United Kingdom, Ireland, Gibraltar, and South Africa among others.
Yes, initial contact can be made without account registration via live chat or contact form.
Document upload through chat is generally supported for verification and support purposes.
https://www.betfred.com/privacy
https://www.betfred.com/terms
Use the "I have forgotten my details" link at login to reset password via email.
Contact customer support through live chat or email to verify identity and resolve the block.
Common reasons include suspicion of fraud, breach of terms, or verification issues.
Log into your account and access profile settings to update your information; contact support if issues arise.
Immediately contact customer support via live chat or phone to secure your account.
Not publicly detailed; generally available under security settings if offered.
Troubleshoot by checking mobile number correctness, network issues, or contact support.
Contact customer support to request account deletion per policy requirements.
Check login details, reset password, or contact support for help.
Not publicly available; request from support if needed.
For identity confirmation, fraud prevention, and regulatory compliance.
Valid ID (passport, driver’s license), proof of address (utility bill), and payment method proof.
Typically within 24 to 72 hours depending on workload.
Resubmit clear, valid documents or contact support for guidance.
Via your account dashboard or through secure links provided by support.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Typically not allowed; one account per user per casino policies.
Contact support immediately through live chat, phone, or email.
Update email through support after identity verification.
Update in profile settings or contact support if needed.
Due to verification pending, responsible gambling limits, or compliance actions.
Accessible in responsible gambling settings within your account.
Self-exclusion is a voluntary ban for responsible gambling; activated via account settings or support request.
Contact customer support to request account freeze.
Report to support immediately to secure account and investigate.
Possible reasons include payment method issues, insufficient funds, or verification blocks.
Typically 24 to 48 hours, depending on method.
Generally, Betfred does not charge withdrawal or deposit fees.
Possible issues include verification incomplete, suspicious activity, or account restrictions.
Debit cards, Neteller, PayPal, Skrill, Paysafe, and bank transfers.
Minimums typically start at £5; maximums vary by method and account status.
Usually £5.
Varies; subject to payment provider and account limits.
Contact customer support immediately to request cancellation.
Could be due to verification delays, payment provider issues, or high demand.
Withdrawals typically must go to the deposit card or approved account.
Contact support with transaction details to resolve.
Through your account transaction history or contact support.
Due to verification, regulatory review, or suspicious activity.
Additional identity verification, proof of funds, and source of income.
Yes, limits apply depending on account status and regulatory rules.
Refunds are processed according to transaction and game policies; contact support.
Retry payment, check details, or contact support.
Usually not; withdrawals must be made to original deposit source.
To comply with anti-money laundering regulations.
Request via account or support.
Contact support to investigate and resolve.
Pounds Sterling (GBP), Euros (EUR), and other regional currencies.
Yes, automatic conversion may apply depending on currency used.
Not publicly supported or detailed.
Contact support with error details for resolution.
Contact support immediately to request a correction.
Could be due to browser issues, internet connection, or software updates.
Refresh game, clear cache, or contact support if problem persists.
Use live chat or support email with game details.
Report immediately; support investigates integration issues.
Check device settings, reload game, or contact support.
Clear cache, close background apps, or switch device/network.
Possible connection issue or game error; contact support.
Available via game history or support.
Reload game or contact support.
Regional restrictions or maintenance.
Clear browser or app cache via settings.
Update app/browser or contact support.
Contact support with bonus details.
Available in bonus terms on website.
May be due to ineligible bets; contact support.
Register and follow promotion terms.
Check terms or contact support.
May be maintenance or regional restrictions.
Check connection or contact support.
Via live chat or support email.
Clear cache, check connection, or try another browser.
Use supported browsers and keep updated.
Not required; games use HTML5.
Clear cache, check connection, or try later.
Contact support through live chat or email.
