Betmaster Casino support can be contacted primarily through three methods: live chat available on the website and app, email at [email protected], and a hotline phone number +357 2200 9556. Support specialists provide assistance with account issues, deposits, withdrawals, and technical problems.
Customers can contact Betmaster Casino via live chat, email, and hotline phone support.
https://betmaster.bet
Betmaster Casino was launched in 2019.
Betmaster Casino operates under a Curacao Gaming Commission license, license number 1668/JAZ, and holds licenses from other jurisdictions including Malta Gaming Authority (MGA/B2C/771/2019) and UK Gambling Commission.
The casino headquarters is located in Cyprus at Larnakos, 22 FREGATA BUILDING, Floor 2, Office 102, Aglatzia, Nicosia 2101.
Curacao, Malta, UK, and other jurisdictions as applicable depending on operation region.
Yes, Betmaster offers live chat support on its website and app, available 24/7 with typically fast response times.
Betmaster Casino’s website does not prominently feature a dedicated contact form; primary contact methods are live chat, email, and phone.
There is no publicly specified separate VIP support email.
[email protected] is used for complaints.
There is no specific publicly listed finance department email; finance issues can be addressed via general support email.
There is no distinct public email for security; security concerns can be reported through general support channels.
+357 2200 9556
No dedicated VIP support phone line publicly available.
No separate dedicated complaints phone line publicly available.
Available 24/7 via live chat, email, and hotline with assistance for technical issues.
Contacted primarily through customer support email; no dedicated public contact.
Security issues should be reported via general support email or live chat.
No verified official Telegram support account found.
No verified official WhatsApp support account found.
No verified official Viber support account found.
No verified official WeChat support account found.
No official Facebook page URL specifically identified for Betmaster Casino.
No official Instagram account URL specifically identified for Betmaster Casino.
No official Twitter/X account URL specifically identified for Betmaster Casino.
https://cy.linkedin.com/in/betmaster
No official YouTube channel URL specifically identified for Betmaster Casino.
No official Telegram channel URL specifically identified for Betmaster Casino.
No official Discord server information publicly available.
Video call support is not typically offered by online casinos including Betmaster.
Yes, Betmaster employs a helpdesk/ticket system accessible through their support email and website.
Yes, Betmaster has mobile apps for iOS and Android with integrated live chat support.
Push notifications are supported for customer communications via the mobile app.
SMS support is not a standard contact method offered by Betmaster.
No publicly stated callback service is available.
No official forums or community platforms dedicated to Betmaster Casino.
Yes, support chat is integrated within the mobile app.
Video consultation platforms such as Zoom or Teams are not supported.
Support is available 24/7, including weekends and holidays.
Support operates 24 hours a day, 7 days a week without breaks.
Support is offered in multiple languages including English, Hindi, Portuguese, French, and others suitable to service regions.
Support covers international regions including Europe, Asia, Latin America, and others where Betmaster is active.
Typically, contacting support via live chat or email requires no prior registration, allowing inquiries by unregistered users.
Sending documents through chat is generally supported for verification and dispute resolution purposes.
https://betmaster.bet/privacy-policy
https://betmaster.bet/terms-and-conditions
Use the "Forgot Password" feature on the website to reset your password via registered email.
Contact customer support with identification documents to verify and restore account access.
Accounts may be blocked due to suspicious activity, verification failures, regulatory compliance breaches, or self-exclusion.
Profile details can be changed via the account settings page or by contacting customer support.
Immediately contact support, change passwords, and enable two-factor authentication if available.
2FA setup instructions are generally provided in account security settings; enable via authenticator apps if supported.
Issues may arise from network problems, incorrect phone number, or SMS blocking by device/carrier.
Request account deletion via customer support according to regulatory guidelines and casino policies.
Check credentials, use password recovery, clear browser cache, or contact support for assistance.
Login history is accessible in account security settings or available upon request from support.
Verification is required to comply with KYC and anti-money laundering regulations ensuring player identity.
Common documents include government-issued ID, proof of address, and payment method confirmation.
Verification usually processes within 24 to 72 hours depending on document clarity and volume.
Resubmit clear, valid documents and contact support for guidance on resolution.
Upload documents via the account verification section or send via support email or live chat.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts per person are generally prohibited under casino terms and may lead to bans.
Report suspicious activity immediately via customer support channels.
Contact support for identity verification and to update the email on file.
Update your phone number through account settings or with support assistance.
Limitations may be due to pending verification, regulatory restrictions, or account status.
Deposit limits can be set by contacting support or via responsible gambling controls in account settings.
Self-exclusion is a voluntary block on gambling activities; activate via account settings or support.
Request a temporary account freeze through customer support for a specified duration.
Contact support immediately with details to initiate investigation and protective measures.
Deposits may fail due to payment method issues, account restrictions, or technical errors.
Withdrawal processing generally takes from a few hours to several business days depending on method.
Most transactions are free but some payment methods may carry service fees.
Declines may result from verification issues, policy violations, or insufficient funds.
Betmaster accepts Visa, MasterCard, Neteller, Skrill, AstroPay, EcoPayz, Jeton, bank transfers, UPI, Bitcoin and others.
Limits vary by payment method; minimum deposits typically start around 500 INR.
500 INR
Maximum limits depend on payment method and account status; varies widely.
Contact support promptly to request withdrawal cancellation before processing.
Delays can be due to verification, banking processing times, or internal reviews.
Withdrawals usually must be made to the original deposit method; alternative options require approval.
Contact support with transaction details for investigation and resolution.
Transaction statuses can be checked via account history or by contacting support.
Blocks occur due to compliance checks, account restrictions, or suspicious activity.
Additional ID, proof of source of funds, and address documents may be required.
Withdrawal limits exist based on account type, verification, and jurisdiction.
Refunds are processed by support after validation, often credited back to the original payment method.
Retry payment, check payment details or contact support for assistance.
Changes typically require support approval and compliance checks.
To comply with anti-money laundering regulations and verify legitimate fund origins.
Request statements via account or support for detailed financial records.
Contact support immediately to investigate and expedite processing.
The casino accepts INR, USD, EUR, GBP, mBTC among others.
Currency conversion is available depending on payment method and may include conversion fees.
Cryptocurrency payments are processed via supported wallets with standard blockchain confirmation times.
Contact support, retry transaction, or try alternative payment methods.
Erroneous deposits can be resolved by contacting support to reverse or credit the amount.
Reload the page, clear browser cache, try another browser or device, or check internet connection.
Report the crash to support and refresh or restart the game/client.
Contact support with details including screenshots if possible.
Contact support for investigation and resolution of lost winnings after technical issues.
Check device volume, browser permissions, and game audio settings.
Close other applications, clear cache, update browser/device, or switch device.
Verify bet acceptance time and conditions; contact support if issue persists.
Game results are visible in the game interface or account history depending on game type.
Reload the game or browser, clear cache, and contact support if unresolved.
Some games are restricted per jurisdiction or due to licensing.
Clear browser cache and cookies or app cache in device settings.
Update app/browser, adjust screen orientation, or reinstall the app.
Contact support with details; check bonus terms and conditions.
Wagering requirements are detailed in bonus terms on the website.
Verify eligibility and wagering progress; contact support for discrepancies.
Follow site instructions; register and meet participation criteria.
Check validity and terms; contact support if issues persist.
May be due to regional restrictions, server issues, or maintenance.
Check internet speed, browser compatibility or app updates.
Contact support with detailed description and screenshots if possible.
Check internet connection, clear cache, try different browser or device.
Use supported browsers updated to the latest version for optimal experience.
Modern casinos do not require Flash; update browser or app instead.
Clear cache, close unnecessary tabs, check connection, or try another device.
Use live chat or support email to report game technical issues promptly.
