How to contact the casino support service?
You can contact BetMGM Casino support primarily via 24/7 live chat on their website or app, state-specific email addresses, and during specific hours by phone in some regions.
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What contact methods are available for customers?
Live chat 24/7, email support with state-specific addresses, phone support in some regions, and a Help Centre with FAQs.
Casino website
https://www.betmgm.co.uk/
Casino launch date
BetMGM launched its UK online casino and sportsbook in August 2023.
Gaming license
BetMGM UK operates under a gaming license issued by the UK Gambling Commission (UKGC).
Casino headquarters location
The UK site is operated by LeoVegas Gaming PLC, headquartered at Sankt Annæ Plads 28, 1250 København K, Denmark.
License jurisdiction
United Kingdom, regulated by the UK Gambling Commission.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 on the website and app. Response times vary but are generally prompt for immediate assistance.
Is there a contact form on the website?
Yes, a contact form is available within the Help & Customer Care section of the website.
Technical support email
No specific technical support email publicly provided; general support is accessible via state or region-specific emails.
VIP support email
No distinct VIP support email publicly listed; VIP customers may receive direct contact from dedicated hosts or services.
Complaints email
Formal complaints can be sent to designated complaints emails, such as [email protected] for New Jersey users.
Finance department email
No specific public finance department email; financial inquiries are usually handled via general support emails.
Security service email
Not specifically listed for BetMGM UK; security concerns are handled within general support channels.
Support hotline phone number
No general UK support hotline is provided; some U.S. states have specific phone numbers but UK customers primarily use live chat and email.
VIP line for premium customers
No dedicated VIP phone line is publicly disclosed for UK customers.
Separate complaint line
No separate complaints phone line is publicly known; complaints are mainly processed via email.
Technical support
Technical support is available through live chat and email channels, accessible 24/7.
Financial department
Financial inquiries are managed through customer support via email and live chat.
Security service
Security-related issues should be reported through customer support channels.
Telegram support account
No official Telegram support account is publicly available.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No official Viber support account exists.
WeChat support account
No official WeChat support account exists.
Facebook page
https://www.facebook.com/betmgm
Instagram page
https://www.instagram.com/betmgm/
Twitter/X page
https://x.com/betmgm?lang=en
LinkedIn page
Not specifically listed for BetMGM UK.
YouTube channel
Not specifically listed for BetMGM UK.
Telegram channel
No official Telegram channel publicly confirmed.
Discord server
No official Discord server publicly known.
Are there video calls with consultants?
There is no publicly available information about video call support.
Is there a ticket system (helpdesk)?
Yes, support requests can be submitted via a ticket system through the contact form or email.
Is there a mobile app with support chat?
Yes, the BetMGM mobile app includes support chat functionality.
Are push notifications supported?
Yes, push notifications are supported for customer communications via the app.
Is SMS support available?
SMS support is generally not available for customer service.
Can I request a callback?
Callback service is not typically offered; support mainly uses live chat and email.
Are there forums or communities related to this casino?
No official forums or community platforms are operated by BetMGM.
Is there a mobile app for contacting support?
The main BetMGM mobile app supports contacting support via live chat.
Are Zoom/Teams consultations possible?
No information supports the availability of Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, live chat and email support are available 24/7, including weekends and holidays.
What are the support service operating hours?
Live chat and email support operate 24/7; phone support hours vary by state (mostly 11 AM - 8 PM ET in U.S. regions).
Supported languages
English is primarily supported for customer service.
Service regions
BetMGM UK serves customers in the United Kingdom; the brand also operates in various North American states with region-specific services.
Can I contact support without registration?
Typically, access to live chat and tailored support requires account registration.
Can I send documents through chat?
Document upload through live chat is generally supported in industry best practices for verification processes.
Privacy policy link
https://www.betmgm.co.uk/privacy-policy
Terms of service link
https://www.betmgm.co.uk/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset link by email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and resolve account issues.
Why is my account blocked?
Common reasons include security concerns, verification failures, or suspicious activity.
How to change profile information?
Profile information can usually be updated via the account settings after logging in.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change passwords.
How to set up two-factor authentication?
Follow the security settings in the account dashboard to enable 2FA if offered.
Why am I not receiving SMS confirmation codes?
Possible issues include network problems, incorrect phone number, or carrier blocking messages.
How to delete my casino account?
Submit a request to customer support through contact form or email to initiate account deletion.
What to do if I can't log into my account?
Reset the password, clear browser cache, or contact support for assistance.
How to check account login history?
Access login history via account security settings if provided in user dashboard.
Why is document verification required?
Verification (KYC) is required by law to prevent fraud, underage gambling, and ensure player identity.
What documents are needed for verification?
Typically, a government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Usually 24 to 72 hours, depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents as per support instructions.
How to upload documents for verification?
Upload via the account verification section or through support chat as guided.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or compliance checks.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent abuse.
How to report suspicious activity?
Report immediately through customer support channels, preferably live chat or email.
What to do if I lose access to my email?
Contact support to update email information after identity verification.
How to change phone number in my account?
Update via account settings or contact support for assistance.
Why are my account functions limited?
Limits may be due to verification issues, responsible gaming controls, or security concerns.
How to set deposit limits?
Set limits in responsible gaming settings within your account dashboard.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access temporarily or permanently; activate via account settings or support.
How to temporarily freeze my account?
Request a temporary freeze by contacting customer support.
What to do if I suspect fraud?
Report immediately via customer support for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, verification, or technical errors.
How long does withdrawal processing take?
Typically 24 to 72 hours, depending on verification and payment methods.
What fees are charged for transactions?
Most reputable casinos do not charge withdrawal or deposit fees, but check terms for specifics.
Why was my withdrawal request declined?
Reasons include verification failure, account issues, or suspicious activity.
What deposit methods are available?
Credit/debit cards, e-wallets, bank transfers, and other online payment options common in the UK market.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start around £10; maximum limits vary by method and user verification.
Minimum deposit amount
Approximately £10 (subject to terms).
Maximum deposit amount
Varies by payment method and account status.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation if withdrawal is queued.
Why is my withdrawal taking so long to process?
Delays may be due to verification, bank processing times, or compliance checks.
Can I withdraw to a different card?
Withdrawals typically must be made to the original deposit method or verified accounts.
What to do if money was debited but not credited?
Contact support immediately with transaction details to resolve.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks may occur due to verification issues, suspicious activity, or regulatory requirements.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and possibly tax forms.
Are there withdrawal limits?
Yes, withdrawal limits are set based on account status and regulatory compliance.
How do refunds work?
Refunds are processed based on transaction status and casino policies; check with support for details.
What to do with failed payments?
Retry payment or contact support if issues persist.
Can I change the withdrawal method?
Withdrawal method changes usually need support approval; generally withdrawals must go to verified methods.
Why is proof of funds source required?
Regulatory requirements to prevent money laundering and verify legitimate fund sources.
How to get a financial transaction statement?
Request via support or download from user account transaction history.
What to do if a payment is stuck?
Contact support with transaction details for investigation.
What currencies does the casino accept?
Primarily British Pounds (GBP).
Is there currency conversion?
Currency conversion may occur if depositing from other currencies, usually at provider or banking rates.
How do cryptocurrency payments work?
No verified information for BetMGM UK support of cryptocurrencies.
What to do with payment system errors?
Report to support and try alternative payment methods.
Can I return an erroneous deposit?
Contact support promptly to request reversal of erroneous deposits.
Why won't the game load?
Possible causes include browser or app issues, internet connection, or device compatibility.
What to do when there's a game crash?
Refresh the game, clear cache, or restart device; contact support if problem persists.
How to report a game error?
Report via live chat or email with details and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support promptly with game and transaction details for investigation.
Game sound not working - what to do?
Check device sound settings, browser permissions, and restart the game.
Game lagging or freezing - how to fix?
Clear cache, update browser/app, check internet connection, restart device.
Why isn't my bet being counted?
Ensure bet was placed before close time; contact support if issue continues.
How to check game round results?
Usually displayed in game history or session logs.
What to do if the game is not responding?
Refresh or restart game and device; report to support if unresolved.
Why are some games unavailable?
Game availability depends on licensing, location, and technical maintenance.
How to clear cache for better game performance?
Clear browser or app cache through device settings.
Problems with game display on mobile device?
Check app updates, browser compatibility, device settings, or try reinstalling app.
What to do if bonus didn't activate?
Contact support with bonus code and account details for resolution.
How to check bonus wagering requirements?
Found in bonus terms and conditions accessible on website.
Why aren't bonus points being credited?
Points crediting may be delayed or require meeting specific criteria; contact support for clarification.
How to participate in tournaments and promotions?
Register via website or app, follow promotion rules, and opt-in where required.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues continue.
Why is Live Casino unavailable?
May be due to location restrictions, maintenance, or technical issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and device capability.
How to report a technical glitch?
Use live chat or email support to describe issue with relevant details.
What to do if the website won't load?
Check connection, clear cache, try another browser, or report to support.
Browser compatibility issues?
Use recommended browsers and update to latest versions.
How to update Flash Player or other plugins?
Modern sites rarely require Flash; update browser or software as needed.
What to do with slow website loading?
Clear cache, check internet speed, or try alternate device/browser.
How to get technical support for games?
Use live chat or email support channels for game-related technical help.