BetVictor Casino support can be contacted primarily through live chat available on their website, as well as by email for more detailed inquiries. Live chat offers quick responses, while email is suitable for complex issues.
Customers can contact BetVictor via live chat, email at [email protected], and request callback through the website or app.
https://www.betvictor.com/en-en/casino
BetVictor Casino was established in 2000.
BetVictor holds a gaming license issued by the Gibraltar Gambling Commissioner and also holds a license from the UK Gambling Commission.
The casino is headquartered at Suite 2.01, World Trade Center, Bayside Road, Gibraltar GX11 1AA.
Gibraltar and the United Kingdom.
Yes, BetVictor offers live chat support 24/7 with typical response times within seconds to a few minutes.
Yes, a contact form is available in the Contact Us section of the website.
No separate public VIP support email is listed; VIP support is handled through dedicated account managers.
No specific finance email publicly listed; financial inquiries are handled via general support channels.
No dedicated security email publicly available; security issues should be reported through general support email.
+350 20041313 (Gibraltar office number)
No dedicated VIP phone line publicly available.
No separate complaint phone line publicly listed.
Available via live chat 24/7 and email at [email protected].
Contact through live chat or general support email; no direct public email or phone.
Contact through general support email; no separate public contact details.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/betvictor/
https://www.instagram.com/betvictor/
https://twitter.com/BetVictor
https://www.linkedin.com/company/betvictor/
No official YouTube channel URL publicly listed.
No official Telegram channel found.
No official Discord server information publicly available.
No public information indicating availability of video calls with support consultants.
Yes, BetVictor uses a ticket system accessible via their support email and contact form.
Yes, the BetVictor mobile app includes support chat functionality.
Yes, push notifications are supported in the mobile app for customer communications.
SMS is used for verification codes but not as a direct support contact method.
Yes, customers can request a callback via the website or app.
No official forums; some community discussions may exist on third-party platforms.
Yes, customer support chat is integrated into the mobile app.
No public information about Zoom or Teams consultations.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily; support for other languages may be available depending on region.
International, including UK, Canada (Ontario licensed), Gibraltar, and other regulated markets.
Generally, support is available primarily to registered users for account-specific queries.
Yes, document upload is supported through live chat and the account verification section.
https://www.betvictor.com/en-en/privacy-policy
https://www.betvictor.com/en-en/terms-and-conditions
Use the “Forgot Password” link on the login page to reset your password via email.
Contact customer support via live chat or email, provide verification documents as needed.
Common reasons include verification issues, suspected fraud, breach of terms, or self-exclusion.
Update profile details in account settings; some changes may require support assistance.
Immediately contact support, change your password, and review account activity.
Enable 2FA in the security settings of your account dashboard if available.
Verify your phone number is correct; check for network issues or contact support.
Contact customer support to request account closure and deletion.
Use password reset; if unresolved, contact live chat or email support.
Access login history in account security settings or request records via support.
To comply with regulatory KYC (Know Your Customer) and anti-money laundering requirements.
Typically government-issued ID, proof of address, and proof of payment method.
Usually within 24-72 hours depending on volume and completeness.
Review reasons given, submit clearer or updated documents, and contact support for help.
Upload via account verification section or send via live chat/document upload in support.
Triggered by large transactions, suspicious activity, or regulatory checks.
Multiple accounts are prohibited under BetVictor’s terms and conditions.
Contact support immediately via live chat or email with details.
Contact support, provide ID verification to update email address or recover account.
Update via account settings or contact support to assist with change.
Account restrictions due to verification issues, self-exclusion, or regulatory compliance.
Set deposit limits via responsible gambling settings in your account or request support assistance.
A responsible gambling tool that allows players to block access for a period; activated via account settings or support.
Request a temporary account freeze through support or account responsible gambling options.
Report immediately to support with details; account may be suspended pending investigation.
Check payment method details, account limits, or contact support for help.
Typically processed within 24-72 hours pending verification and payment method.
BetVictor generally does not charge transaction fees; third-party fees may apply.
Possible reasons include failed verification, suspicious activity, or insufficient funds.
Credit/debit cards, e-wallets (Skrill, Neteller), bank transfer, prepaid cards.
Minimums usually start around £10 or equivalent; maximums vary by method and account status.
Approximately £10 or equivalent currency.
Varies; can be several thousand depending on method and verification status.
Contact support immediately via live chat or email to request cancellation.
May be due to pending verification, bank processing times, or security checks.
Withdrawals typically must go to the deposit method; changes require support approval.
Contact support with transaction details for investigation.
Check your account transaction history or contact support.
Due to verification issues, regulatory compliance checks, or suspicious activity.
Enhanced verification documents such as proof of source of funds and identity documents.
Yes, limits depend on account verification and regulatory requirements.
Refunds are processed according to payment provider policies; contact support for disputes.
Verify payment details and limits; retry or contact support for assistance.
Changes typically require contacting support and are subject to compliance.
To comply with anti-money laundering regulations and prevent fraud.
Request from support or download from account transaction history.
Contact support with details to investigate and resolve the issue.
GBP, EUR, USD, CAD, and other major currencies.
Yes, currency conversion is available with exchange rates applied by payment providers.
Currently, BetVictor does not support cryptocurrency payments.
Contact support with payment details for resolution.
Contact support immediately to request correction and return.
Clear cache, check internet connection, try another browser or device.
Refresh the game, clear cache, or relaunch the app/browser.
Contact support via live chat or email with error details and screenshots.
Contact support immediately to investigate and restore winnings.
Check device volume, browser settings, and game audio controls.
Close other apps, check internet speed, clear cache, or restart device.
Verify bet placement, check for system outages or account restrictions.
Results are displayed in the game interface or account history.
Refresh or restart the game; contact support if issue persists.
Due to regional restrictions, licensing, or temporary maintenance.
Clear browser cache or app cache through device settings.
Update app/browser, clear cache, or adjust device settings.
Contact support with bonus details and screenshot for resolution.
Details are available on the bonus terms or your account bonus summary.
Review terms, wagering status, or contact support to investigate.
Follow promotions page and register as instructed.
Check code validity and terms; contact support if issues continue.
May be due to regional restrictions, maintenance, or network issues.
Check internet connection, browser compatibility, or app updates.
Contact support immediately via live chat or email.
Check internet connection, try another browser, or clear cache.
Use supported browsers and update to the latest versions.
Most games use HTML5; update browser regularly for best compatibility.
Clear cache, check internet speed, or try a different browser.
Contact live chat or email support with game details.
