How to contact the casino support service?
Bingo Billy Casino support can be contacted primarily through live chat available 24/7, email support with responses within 12 to 24 hours, and by phone during specified hours.
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What contact methods are available for customers?
Live chat 24/7, email support, and phone support from 7 AM to 11 PM ET, seven days a week.
Casino website
https://www.bingobilly.com
Casino launch date
Bingo Billy was launched in 2005.
Gaming license
Bingo Billy Casino holds a gaming license issued by the Curacao Gaming Control Board, license number N.V. #365/JAZ.
Casino headquarters location
Specific physical headquarters location is not publicly detailed, but it operates under Curacao jurisdiction with a focus on the US market.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available on the website, operating 24/7 with immediate responses from real agents (no chatbots).
Is there a contact form on the website?
There is no contact form available on the Bingo Billy website.
Technical support email
VIP support email
[email protected] (email for manager-level support which likely includes VIP support)
Complaints email
No separate complaints email is publicly provided; general support should be contacted for disputes.
Finance department email
Security service email
Not specifically listed publicly.
Support hotline phone number
1–888–992–3436 (available 7 days a week from 7 AM to 11 PM ET)
VIP line for premium customers
Not specifically listed publicly.
Separate complaint line
Not specifically listed publicly.
Technical support
Available through live chat 24/7, email support, and phone support during business hours.
Financial department
Contact via email at [email protected] and phone support.
Security service
Not publicly detailed; likely handled internally with contact via general support email if needed.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No direct official Facebook page URL found publicly.
Instagram page
No direct official Instagram account URL found publicly.
Twitter/X page
No direct official Twitter/X account URL found publicly.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
No official Telegram channel URL found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
Video call support availability is not offered.
Is there a ticket system (helpdesk)?
No separate ticket system is mentioned; support is handled via chat, email, and phone.
Is there a mobile app with support chat?
No dedicated mobile app with support chat is publicly referenced.
Are push notifications supported?
No public information on support for push notifications.
Is SMS support available?
SMS support is not listed as an available contact method.
Can I request a callback?
No callback service is publicly offered.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to Bingo Billy are listed.
Is there a mobile app for contacting support?
No dedicated support contact app is mentioned.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are available.
Is support available on weekends and holidays?
Yes, support is available seven days a week, including weekends and holidays.
What are the support service operating hours?
Phone and live chat support operate from 7 AM to 11 PM ET daily, with live chat available 24/7.
Supported languages
English
Service regions
Mainly targeting the US market; supported regions are not explicitly detailed but English-speaking regions are prioritized.
Can I contact support without registration?
Usually, live chat and phone support can be accessed without registration, but email inquiries may require account details.
Can I send documents through chat?
Document upload capability is not mentioned for live chat; document submission likely done via email.
Privacy policy link
https://www.bingobilly.com/content/privacy_policy
Terms of service link
https://www.bingobilly.com/content/terms_of_use
What to do if I forgot my account password?
Use the password recovery link on the website login page; typically, you receive an email to reset your password.
How to restore access to a blocked account?
Contact customer support by live chat, email, or phone to verify your identity and request account reactivation.
Why is my account blocked?
Common reasons include verification issues, suspected fraud, violation of terms, or security concerns.
How to change profile information?
Profile updates are generally done in the account settings after logging in; for sensitive info, support may be required.
What to do if I suspect my account has been hacked?
Contact support immediately to secure your account, change passwords, and enable any offered security measures.
How to set up two-factor authentication?
No explicit mention of 2FA; usually, if available, it's set up in account security settings or via support assistance.
Why am I not receiving SMS confirmation codes?
If SMS codes fail, check your phone’s signal, number correctness, or contact support for alternative verification methods.
How to delete my casino account?
Typically, contact support requesting account deletion; ensure all pending transactions are resolved first.
What to do if I can't log into my account?
Check credentials, reset password if necessary, clear cache, try different browsers, or contact support if problem persists.
How to check account login history?
Not explicitly available to users; request support assistance if concerned about account activity.
Why is document verification required?
Verification (KYC) is to comply with legal regulations, prevent fraud, and ensure secure transactions.
What documents are needed for verification?
Usually government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Typically 24 to 72 hours depending on volume and completeness of documents.
What to do if documents are rejected?
Review rejection reasons, provide clear and valid documents, and resend via the indicated method.
How to upload documents for verification?
Documents are uploaded via the account verification section or sent via email to support.
Why does my account require additional verification?
Additional checks may be prompted by large transactions, security issues, or regulatory compliance.
Can I have multiple accounts?
Most casinos allow only one account per person; multiple accounts are usually prohibited.
How to report suspicious activity?
Contact support immediately via live chat or email to report any suspicious account or transaction activity.
What to do if I lose access to my email?
Contact support with identity proof to update your email address and regain account access.
How to change phone number in my account?
Usually done in account settings or by contacting support for verification and update.
Why are my account functions limited?
Possible reasons include pending verification, account restrictions due to suspicious activity, or policy violations.
How to set deposit limits?
Deposit limits may be set in account responsible gaming settings or via support request.
What is self-exclusion and how to activate it?
Self-exclusion allows temporary or permanent exclusion from gaming; can be activated via account settings or support.
How to temporarily freeze my account?
Request account freeze or cooling-off period through customer support.
What to do if I suspect fraud?
Immediately contact support to report and secure your account and transactions.
Why is my deposit not going through?
Possible causes include payment method issues, insufficient funds, or technical errors; verify with support or bank.
How long does withdrawal processing take?
Withdrawal times vary but generally range from 24 to 72 hours after approval.
What fees are charged for transactions?
Typically, no fees charged by the casino, but payment processors’ fees may apply depending on method.
Why was my withdrawal request declined?
Reasons include incomplete verification, suspicious activity, or not meeting wagering requirements.
What deposit methods are available?
Visa, Mastercard, NETELLER, Crypto, Visa Electron, ecoPayz, and PayPal.
What are the minimum and maximum deposit amounts?
Not specifically listed; general industry minimum deposits start around $10, maximum varies by method.
Minimum deposit amount
Usually around $10 as per common online casino standards.
Maximum deposit amount
Depends on payment method and VIP status, typically thousands of dollars.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation; subject to processing stage.
Why is my withdrawal taking so long to process?
Delays can be due to verification, payment method processing times, or high volume periods.
Can I withdraw to a different card?
Usually withdrawal must be made to the same method used for deposit due to security policies.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check your account transaction history or contact support for details.
Why are financial operations blocked?
Could be due to pending verification, suspected fraud, or regulatory checks.
What documents are needed for large withdrawals?
Government ID, proof of address, proof of source of funds or income documentation.
Are there withdrawal limits?
Yes, withdrawal limits typically apply depending on account status and payment method.
How do refunds work?
Refunds are processed by support after investigation in cases like erroneous charges.
What to do with failed payments?
Contact support with error details for assistance in resolving payment issues.
Can I change the withdrawal method?
Usually not allowed for security; use the same method as deposit unless otherwise approved.
Why is proof of funds source required?
To comply with anti-money laundering laws and ensure legal source of deposited funds.
How to get a financial transaction statement?
Request via support or download from your account transaction history if available.
What to do if a payment is stuck?
Contact support immediately with payment reference for assistance.
What currencies does the casino accept?
US Dollars (USD)
Is there currency conversion?
Currency conversion is generally handled by payment processors if needed.
How do cryptocurrency payments work?
Deposit using supported crypto wallets; transactions confirmed on blockchain; withdrawal terms apply as with other methods.
What to do with payment system errors?
Report promptly to support with error details for resolution.
Can I return an erroneous deposit?
Contact support immediately to resolve and possibly refund erroneous deposits.
Why won't the game load?
Clear cache, check internet connection, try different browser/device, update Flash or plugins if needed.
What to do when there's a game crash?
Report issue to support, refresh or restart the game; ensure device meets system requirements.
How to report a game error?
Use live chat or email support to provide details and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support with details; they can investigate and restore any lost balances if applicable.
Game sound not working - what to do?
Check device volume/mute settings, browser permissions, and refresh game session.
Game lagging or freezing - how to fix?
Close other applications, check internet speed, clear cache, lower game settings.
Why isn't my bet being counted?
Could be due to connection issues or game server delays; refresh and retry or contact support.
How to check game round results?
Usually displayed in game interface or via game history accessible in your account.
What to do if the game is not responding?
Refresh browser or app, restart device, contact support if problem persists.
Why are some games unavailable?
Game restrictions can be due to jurisdiction, licensing, or temporary technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies through browser settings; restart the browser afterward.
Problems with game display on mobile device?
Ensure mobile browser/app is updated, clear cache, or try switching to another device.
What to do if bonus didn't activate?
Contact support with bonus details; check terms and conditions for eligibility.
How to check bonus wagering requirements?
Bonus terms section or account bonus info page usually provides wagering requirements.
Why aren't bonus points being credited?
Could be due to inactive status, wager requirements not met, or technical issues; contact support.
How to participate in tournaments and promotions?
Register within the casino promotions page; read rules and join eligible events.
What to do if promo code doesn't work?
Verify code validity and expiration, terms, and enter correctly; contact support if problem remains.
Why is Live Casino unavailable?
Availability may be restricted by jurisdiction or technical downtime; check support or announcements.
Problems with video streaming in live games?
Check internet speed, device compatibility, and browser settings; restart if needed.
How to report a technical glitch?
Report immediately via live chat or email with details and screenshots if possible.
What to do if the website won't load?
Check internet connection, clear cache, try a different browser, or contact support.
Browser compatibility issues?
Use recommended browsers, update to latest version, and clear cache if problems occur.
How to update Flash Player or other plugins?
Visit official plugin websites to download and install updates; restart browser afterward.
What to do with slow website loading?
Clear cache, disable browser extensions, upgrade internet connection, or try a different device.
How to get technical support for games?
Use live chat or email support to report issues and get assistance directly.