How to contact the casino support service?
Bonanza Game Casino support can be contacted primarily through 24/7 live chat available on their website and via their support email address for any inquiries or issues.
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What contact methods are available for customers?
Live chat, email support, and website contact form are available for customer support communication.
Casino website
https://bonanzagame.com
Casino launch date
Bonanza Game Casino was launched in 2016.
Gaming license
Bonanza Game Casino operates under a gaming license issued by the Government of Curacao.
Casino headquarters location
Specific headquarters location is not publicly disclosed; typically, online casinos under Curacao license have corporate addresses in Curacao or affiliated offices.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7, providing immediate or very quick responses to players’ questions.
Is there a contact form on the website?
Yes, the website includes a contact form or similar submission method for player inquiries.
Technical support email
VIP support email
There is no publicly available casino-specific VIP support email; VIP support is generally handled through dedicated VIP contact channels or assigned managers upon eligibility.
Complaints email
No specific complaints email is publicly disclosed; players can use the general support email for complaint submissions.
Finance department email
No dedicated finance department email is publicly listed; financial inquiries typically go through main support channels.
Security service email
There is no separate security service email publicly available; security concerns should be directed to the main support.
Support hotline phone number
No dedicated support phone number is publicly listed for Bonanza Game Casino.
VIP line for premium customers
No separate VIP phone line is publicly available.
Separate complaint line
No dedicated complaint phone line is provided.
Technical support
Available 24/7 through live chat and email, offering prompt assistance with technical issues.
Financial department
Financial support is provided via the main support email and live chat channels, addressing deposits, withdrawals, and transaction queries.
Security service
Security-related issues are managed through the main customer support contacts.
Telegram support account
No official Telegram support account is publicly known.
WhatsApp support account
No official WhatsApp support account is publicly disclosed.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support contact is known.
Facebook page
No official Facebook page URL is publicly verified for Bonanza Game Casino.
Instagram page
No official Instagram account URL is publicly verified.
Twitter/X page
No official Twitter/X account URL is publicly known.
LinkedIn page
No official LinkedIn company page is publicly available.
YouTube channel
No official YouTube channel is publicly known.
Telegram channel
No official Telegram channel for the casino is publicly known.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
Video call support is not a standard feature in this casino’s customer support.
Is there a ticket system (helpdesk)?
The casino operates with a helpdesk ticket system accessible via email and contact forms.
Is there a mobile app with support chat?
There is no clear evidence of a dedicated mobile app featuring support chat for Bonanza Game Casino; support is accessed via browser.
Are push notifications supported?
Push notifications from the casino are not specifically documented.
Is SMS support available?
SMS support is not commonly offered.
Can I request a callback?
Callback service availability is not provided.
Are there forums or communities related to this casino?
No official forums or dedicated community platforms are known specifically for Bonanza Game Casino.
Is there a mobile app for contacting support?
No dedicated app for contacting support is publicly available.
Are Zoom/Teams consultations possible?
Video consultation platforms such as Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates continuously 24 hours a day, 7 days a week.
Supported languages
Support is provided in English, Finnish, Russian, and Swedish.
Service regions
The casino serves multiple international regions except for restricted countries like the United States, United Kingdom, Turkey, and Cyprus.
Can I contact support without registration?
Generally, support can be contacted without logging into an account but full assistance may require account verification.
Can I send documents through chat?
Document upload through live chat is not a standard feature; documents are usually submitted via email or designated upload portals.
Privacy policy link
https://bonanzagame.com/privacy-policy
Terms of service link
https://bonanzagame.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” feature on the login page to initiate password recovery, typically via email.
How to restore access to a blocked account?
Contact customer support with identification for account verification to request unblocking and access restoration.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, failed verification, violating terms, or security concerns.
How to change profile information?
Profile updates are done through account settings on the website; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account, change passwords, and enable additional security measures.
How to set up two-factor authentication?
Industry best practice is to enable 2FA if available via account security settings, using an authenticator app or SMS code.
Why am I not receiving SMS confirmation codes?
Check network issues, phone number accuracy, and spam filters; contact support if problem persists.
How to delete my casino account?
Request account deletion via customer support and follow their verification process.
What to do if I can't log into my account?
Verify credentials, reset password if needed, check internet connection, and contact support for assistance.
How to check account login history?
Some casinos provide login history under account security or history; if unavailable, request from support.
Why is document verification required?
Verification complies with KYC and anti-money laundering laws to ensure player identity and safeguard the casino.
What documents are needed for verification?
Usually a government-issued ID, proof of address, and proof of payment methods.
How long does document verification take?
Verification typically takes from a few hours up to 48 hours depending on workload.
What to do if documents are rejected?
Submit clearer, valid, and unexpired documents; contact support for guidance.
How to upload documents for verification?
Upload documents through the secure portal on the website or send via email if permitted.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, unusual behavior, or regulatory requirements.
Can I have multiple accounts?
Most online casinos prohibit multiple accounts per player to avoid fraud and policy violations.
How to report suspicious activity?
Contact support immediately with details to investigate possible fraud or abuse.
What to do if I lose access to my email?
Update your email address with support after identity verification.
How to change phone number in my account?
Update phone number via account settings or with assistance from support.
Why are my account functions limited?
Limitations may occur due to pending verification, responsible gambling measures, or suspected fraud.
How to set deposit limits?
Deposit limits can be set in responsible gambling settings on your account dashboard.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary block on gaming activity; activate via account settings or support request.
How to temporarily freeze my account?
Request a temporary account freeze through customer support or via responsible gambling tools.
What to do if I suspect fraud?
Report immediately to support with all relevant details for investigation.
Why is my deposit not going through?
Verify payment details, check funds, currency compatibility, and ensure no restrictions apply.
How long does withdrawal processing take?
Withdrawals are usually processed within 12 to 24 hours, plus any banking delays.
What fees are charged for transactions?
Some deposits under specific amounts may have small fees; withdrawals are mostly free except for certain methods.
Why was my withdrawal request declined?
Reasons include incomplete verification, suspected fraud, bonus wagering requirements not met, or payment method issues.
What deposit methods are available?
Visa, MasterCard, Neteller, Skrill, EcoPayz, Qiwi, WebMoney, and other major e-wallets and cards.
What are the minimum and maximum deposit amounts?
Minimum deposits typically start around €10-€20; maximum limits vary by method but commonly can be €1,000 or more daily.
Minimum deposit amount
Approximately €10
Maximum deposit amount
Up to €1,000 daily depending on payment method
How to cancel a withdrawal request?
Contact support immediately to request cancellation; not guaranteed if processing already started.
Why is my withdrawal taking so long to process?
Delays may be due to additional verification, weekends or holidays, or banking processing times.
Can I withdraw to a different card?
Withdrawals generally need to go to the same method used for deposit per regulatory rules.
What to do if money was debited but not credited?
Contact support with transaction details to resolve payment processing issues.
How to check the status of a financial transaction?
Check account withdrawal and transaction history; contact support for details.
Why are financial operations blocked?
Operations may be blocked due to verification issues, suspicious activity, or compliance checks.
What documents are needed for large withdrawals?
Enhanced verification documents such as proof of income or source of funds may be required.
Are there withdrawal limits?
Yes, withdrawal limits are applied based on casino policy and payment method.
How do refunds work?
Refunds are processed by support on a case-by-case basis following casino terms and conditions.
What to do with failed payments?
Contact support to identify the issue and arrange retries or alternate methods.
Can I change the withdrawal method?
Changes generally require contacting support and approval; some casinos restrict changes to same deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate origin of funds.
How to get a financial transaction statement?
Request transaction statements from support or download from account history if available.
What to do if a payment is stuck?
Contact support promptly with transaction details to expedite resolution.
What currencies does the casino accept?
Euros (EUR), US Dollars (USD), Russian Rubles (RUB).
Is there currency conversion?
Currency conversion is available based on deposit currency; exchange rates applied by payment providers.
How do cryptocurrency payments work?
Not specifically mentioned; typically involves deposit via supported crypto wallets with processing through crypto payment gateways.
What to do with payment system errors?
Report to support immediately with error details to investigate and resolve promptly.
Can I return an erroneous deposit?
Contact support quickly to explain and request reversal of mistaken deposits.
Why won't the game load?
Common issues include browser compatibility, slow internet, or server problems; clear cache or try different device.
What to do when there's a game crash?
Refresh game, clear cache, or restart browser; report persistent issues to support.
How to report a game error?
Contact support with detailed description or screenshots of the error.
Why did my winnings disappear after a crash?
Contact support to investigate; game transactions may not have been saved due to server issues.
Game sound not working - what to do?
Check device audio settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Close other apps, check internet connection, clear cache, and ensure minimum system requirements.
Why isn't my bet being counted?
Possible connection issues or bet rules not met; contact support for assistance.
How to check game round results?
Results can be checked in game history or account transaction logs if available.
What to do if the game is not responding?
Refresh or restart the game; contact support if problem persists.
Why are some games unavailable?
Game availability may be restricted by jurisdiction or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure up-to-date browser, stable internet, and compatible device; try desktop if issues continue.
What to do if bonus didn't activate?
Contact support with bonus details and timing to resolve activation issues.
How to check bonus wagering requirements?
Wagering terms are available in the bonus terms and conditions accessible on the website.
Why aren't bonus points being credited?
Points credits may be delayed or conditional; contact support for details.
How to participate in tournaments and promotions?
Register and follow promotion rules posted on the casino website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues remain.
Why is Live Casino unavailable?
Live casino may be restricted in some regions or temporarily offline; check website updates.
Problems with video streaming in live games?
Check internet speed and device compatibility; report issues to support.
How to report a technical glitch?
Use live chat or email to inform customer support about technical problems.
What to do if the website won't load?
Check internet connection, browser compatibility, disable VPN/proxy, or try a different browser.
Browser compatibility issues?
Use updated browsers such as Chrome, Firefox, or Edge; clear cache to resolve compatibility problems.
How to update Flash Player or other plugins?
Flash is generally obsolete; ensure browser is updated and plugins enabled if needed.
What to do with slow website loading?
Clear cache, close unused tabs/apps, and check your internet connection for speed issues.
How to get technical support for games?
Use live chat or email support channels to report game-specific technical issues.