How to contact the casino support service?
The primary methods to contact BondiBet Casino support are through their 24/7 live chat, email, and toll-free phone number, allowing players to get help anytime.
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What contact methods are available for customers?
Live chat, email, toll-free phone number.
Casino website
https://casinobondibet.com
Casino launch date
BondiBet Casino was launched in 2008.
Gaming license
BondiBet Casino holds a Curacao gaming license issued by the Curacao eGaming Authority.
Casino headquarters location
Specific physical headquarters location is not publicly detailed; typically, licensed online casinos operate from jurisdictions aligned with their licensing authority.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, BondiBet offers live chat support available 24/7 with prompt response times allowing immediate assistance.
Is there a contact form on the website?
The website primarily provides direct contact methods like live chat and email rather than a dedicated contact form.
Technical support email
VIP support email
There is no specific VIP support email publicly listed; VIP customers generally use the main support contacts or dedicated VIP lines if available.
Complaints email
No dedicated complaints email is publicly specified; customers typically use the main support email for complaints.
Finance department email
No distinct financial inquiries email is publicly listed; financial questions are handled via main support channels.
Security service email
No direct security email is publicly provided; security-related issues are usually managed through general support contact.
Support hotline phone number
A toll-free phone number is reportedly available for support but the exact number is not clearly published.
VIP line for premium customers
There is no publicly available dedicated VIP phone line.
Separate complaint line
No separate complaints phone line is publicly known.
Technical support
Available 24/7 via live chat and email, with support staff assisting on technical issues related to games and accounts.
Financial department
Financial support is available through the main customer service email and possibly phone, handling deposits, withdrawals, and transaction inquiries.
Security service
General security concerns are handled through customer support contacts; no direct hotline or email is publicly listed.
Telegram support account
There is no verified official Telegram support account for BondiBet Casino.
WhatsApp support account
No official WhatsApp support account is publicly known.
Viber support account
No public Viber support account exists for BondiBet.
WeChat support account
No public WeChat support channel is available.
Facebook page
No officially confirmed Facebook page URL is publicly listed.
Instagram page
No verified official Instagram account URL is known.
Twitter/X page
No public Twitter or X account is verified for BondiBet Casino.
LinkedIn page
There is no verified official LinkedIn company page available.
YouTube channel
No official YouTube channel is publicly identified.
Telegram channel
No official Telegram channel is confirmed.
Discord server
No official Discord server information is publicly available.
Are there video calls with consultants?
Video call support is not provided at BondiBet Casino.
Is there a ticket system (helpdesk)?
The casino primarily uses live chat and email support rather than a formal ticketing/helpdesk system.
Is there a mobile app with support chat?
BondiBet has a mobile app, which includes support chat functionality.
Are push notifications supported?
Push notifications for customer communication are typically supported via the app but not explicitly confirmed.
Is SMS support available?
SMS support is not commonly available as a support channel.
Can I request a callback?
No public information confirms the availability of a callback service.
Are there forums or communities related to this casino?
There are no official forums operated by BondiBet Casino; players may find community discussions on third-party sites.
Is there a mobile app for contacting support?
Yes, support chat is available within the BondiBet mobile app.
Are Zoom/Teams consultations possible?
Zoom or Teams video consultations are not offered.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, seven days a week.
Supported languages
Support is available in multiple languages including English, German, French, Spanish, and Portuguese.
Service regions
BondiBet serves multiple regions globally, with particular focus on countries such as Canada and Australia.
Can I contact support without registration?
Generally, contact through live chat or email requires registration, but FAQ access is available to all users.
Can I send documents through chat?
Document upload capability via live chat is not explicitly confirmed but usually supported in online casino chat systems.
Privacy policy link
https://casinobondibet.com/privacy-policy
Terms of service link
https://casinobondibet.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive a password reset link via registered email.
How to restore access to a blocked account?
Contact customer support with verification documents and follow their guidance for account restoration.
Why is my account blocked?
Common reasons include multiple accounts, suspicious activity, verification failures, or violation of terms.
How to change profile information?
Profile changes usually can be made in account settings or by contacting customer support if restrictions apply.
What to do if I suspect my account has been hacked?
Immediately change password, contact support, and review recent account activity.
How to set up two-factor authentication?
If available, enable 2FA in account security settings following step-by-step instructions.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, network issues, or contact support for troubleshooting.
How to delete my casino account?
Contact customer support to initiate account deletion process complying with regulatory requirements.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support for assistance.
How to check account login history?
Login history is usually available in account security or activity sections.
Why is document verification required?
Verification is mandatory for identity confirmation, anti-fraud, and regulatory compliance (KYC).
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method evidence.
How long does document verification take?
Verification often takes from a few hours up to several days depending on document clarity.
What to do if documents are rejected?
Review rejection reasons, provide clear copies, and resubmit documents promptly.
How to upload documents for verification?
Upload documents via account verification section or send via email as instructed.
Why does my account require additional verification?
To comply with enhanced due diligence, large transactions, or suspicious activity.
Can I have multiple accounts?
Multiple accounts are prohibited and may lead to account suspension.
How to report suspicious activity?
Contact customer support immediately with detailed information.
What to do if I lose access to my email?
Provide alternative ID verification to support for account recovery.
How to change phone number in my account?
Update via account settings or contact support with verification.
Why are my account functions limited?
Account limitations may result from pending verification or compliance issues.
How to set deposit limits?
Deposit limits can be set in responsible gaming settings or by request to support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool allowing suspension of account access temporarily or permanently, activated via account settings or support.
How to temporarily freeze my account?
Request account freeze via customer support specifying duration.
What to do if I suspect fraud?
Report immediately to support with details; casino will investigate.
Why is my deposit not going through?
Common issues include payment method errors, insufficient funds, or verification restrictions.
How long does withdrawal processing take?
Withdrawal requests are processed within 72 hours on business days.
What fees are charged for transactions?
Deposits generally have no fees; bank wire withdrawals may incur a $25 fee.
Why was my withdrawal request declined?
Reasons include failed verification, bonus abuse, or policy violations.
What deposit methods are available?
Visa, Mastercard, EcoPayz, Neosurf, Bitcoin, and Bank Wire transfers.
What are the minimum and maximum deposit amounts?
Minimum deposit around C$10; maximum varies by payment method and account status.
Minimum deposit amount
Approximately C$10
Maximum deposit amount
Maximum depends on method; weekly withdrawal capped at C$4,000.
How to cancel a withdrawal request?
Contact support immediately to request withdrawal cancellation before processing.
Why is my withdrawal taking so long to process?
Delays due to verification requirements, weekends, or bank processing times.
Can I withdraw to a different card?
Withdrawals must be made to the payment method used for deposit as per policy.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Query support or check transaction history in user account.
Why are financial operations blocked?
Possible reasons include pending verification, suspected fraud, or regulatory compliance holds.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, weekly and monthly withdrawal limits apply.
How do refunds work?
Refunds are processed according to transaction policies; contact support for cases.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Usually not allowed; withdrawals must go to original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify transaction legitimacy.
How to get a financial transaction statement?
Request statement from support or download from account history.
What to do if a payment is stuck?
Contact support with details to resolve payment issues promptly.
What currencies does the casino accept?
USD, Bitcoin, AUD, ZAR, and 11 other currencies.
Is there currency conversion?
Yes, currency conversion is supported for deposits and withdrawals.
How do cryptocurrency payments work?
Players can deposit with Bitcoin; withdrawals may be limited; transactions are secure and instant.
What to do with payment system errors?
Check method details, contact support, and retry transaction.
Can I return an erroneous deposit?
Contact support immediately to report and request reversal.
Why won't the game load?
Clear cache, check Internet, update browser or app, or contact support.
What to do when there's a game crash?
Restart game, check connection, or report issue to support.
How to report a game error?
Use support channels to describe and report error details.
Why did my winnings disappear after a crash?
Verify game history with support; technical glitches are addressed case by case.
Game sound not working - what to do?
Check device audio settings, refresh game, or contact support.
Game lagging or freezing - how to fix?
Close background apps, clear cache, or update device/browser.
Why isn't my bet being counted?
Ensure bet conditions are met; report if issue persists to support.
How to check game round results?
Game history or round summary in the game interface.
What to do if the game is not responding?
Refresh or reload the game; contact support if problem continues.
Why are some games unavailable?
Regional restrictions or technical limitations may block access.
How to clear cache for better game performance?
Use browser/device settings to clear cache and restart.
Problems with game display on mobile device?
Update app/browser, check compatibility, or contact support.
What to do if bonus didn't activate?
Verify promo code and conditions; contact support if issue remains.
How to check bonus wagering requirements?
Bonus terms detail wagering requirements accessible in promotions section.
Why aren't bonus points being credited?
Points may require wagering or specific play; check terms or ask support.
How to participate in tournaments and promotions?
Follow promo details on the website; register when required.
What to do if promo code doesn't work?
Confirm code validity and conditions; contact support if problem continues.
Why is Live Casino unavailable?
May be due to regional restrictions or server maintenance.
Problems with video streaming in live games?
Check your Internet, update browser, or report issues to support.
How to report a technical glitch?
Contact support via live chat or email with detailed description.
What to do if the website won't load?
Check Internet, clear cache, try another device/browser, or contact support.
Browser compatibility issues?
Use recommended browsers and keep them updated for best performance.
How to update Flash Player or other plugins?
Modern online casinos use HTML5; older plugins are generally not required.
What to do with slow website loading?
Clear cache, check Internet speed, disable extensions, or contact support.
How to get technical support for games?
Contact customer support via live chat or email for game-specific issues.