Bonnie Bingo customers can contact support primarily through live chat available when logged into their account, telephone (UK only), or email. They also have a help room with agents available. Queries are generally answered within 72 hours.
Live chat, telephone (UK only), email, help room with agents, and a contact form on the website.
https://www.bonniebingo.com
Licensed by the United Kingdom Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner.
Exact physical headquarters location is not publicly specified; Bonnie Bingo is operated by Broadway Gaming Ireland DF Limited as part of the 888 Group.
United Kingdom and Gibraltar
Live chat is available when logged in but is not 24/7; it operates typically between 10 AM and 2 AM (some sources say 11 AM to 8 PM GMT). Response times in chat are usually a couple of minutes during operating hours.
Yes, Bonnie Bingo has a contact form available on their website for customer inquiries.
No specific VIP support email publicly listed; VIP customers likely use general support channels or dedicated account managers.
No separate complaints email publicly listed; complaints are generally handled via the main support email or contact form.
Not explicitly provided; financial inquiries are handled through general support channels.
Not publicly specified separately; security issues generally handled through main support contacts.
UK telephone number 0800 901 2510, international +44 808 901 2510
No dedicated VIP phone line publicly listed.
No dedicated complaint phone line publicly listed.
Available via live chat during specified hours, phone (UK only), email support 24/7 with replies within 48-72 hours.
Contacted through support email and telephone; no dedicated financial email available.
Contact through general support channels; no separate security contact details publicly given.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/BonnieBingo
No official Instagram page publicly identified.
No official Twitter/X account publicly identified.
No official LinkedIn company page publicly identified.
No official YouTube channel publicly identified.
Not available.
Not available.
No video call support for consultants is offered.
Yes, the contact form and email support serve as a ticket system with responses within 48-72 hours.
There is no dedicated mobile app for Bonnie Bingo; the site is mobile-friendly and chat support is accessible via mobile browser.
Not publicly specified.
No SMS support publicly listed.
No public information about callback service.
No official forum or community platform is identified.
No dedicated app exists; support is accessed through the mobile website.
Not offered.
Yes, customer support through live chat and email is available on weekends and holidays within operating hours.
Live chat roughly from 10 AM to 2 AM or 11 AM to 8 PM GMT; email and phone support generally available 24/7 or during business hours for phone.
English
Primarily UK and countries where 888 Group operates, excluding some restricted countries like the USA and others.
Live chat and help room require login; email and contact form may be accessible without registration.
Document upload through live chat is generally not supported; documents are uploaded via secure account sections for verification.
https://www.bonniebingo.com/skin/privacy.php
https://www.bonniebingo.com/skin/terms.php
Use the "Forgot password" link on login page to reset via registered email.
Contact customer support via email or phone to verify identity and request unblocking.
Common reasons include suspicious activity, breach of terms, verification failure, or underage registration.
Login to account, go to profile settings to edit personal details.
Contact support immediately to secure account and change passwords.
Not specifically mentioned; if available, setup would be in security settings of your account.
Possibly due to network issues, incorrect phone number, or carrier restrictions.
Contact customer support to request account deletion, subject to verification and terms.
Verify credentials, reset password, check for account restrictions, contact support if needed.
Usually available in account security or settings section if provided by the casino.
To comply with KYC regulations, prevent fraud, and verify identity for responsible gambling.
Valid ID (passport, driver's license), proof of address (utility bill, bank statement), and possibly payment method proof.
Typically 24 to 72 hours.
Resubmit clearer or updated documents following provided guidelines.
Upload through the secure verification section in the user account.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Usually prohibited; one account per user is standard under licensing terms.
Contact support immediately via email or phone with details.
Inform support to update your registered email after identity verification.
Update phone number via account settings or support request.
Could be due to verification pending, account restrictions, or self-exclusion.
Set limits through account responsible gambling settings if available.
A responsible gambling tool to block access for a period; activated via account settings or support request.
Contact customer support to request temporary account suspension.
Report immediately to support and follow their instructions.
Could be due to payment method issues, limits, or verification problems.
Typically between 48 and 96 hours for processing, plus payment method times.
Bonnie Bingo does not charge fees for deposits or withdrawals.
Possible reasons include failed verification, bonus wagering not met, or account restrictions.
Visa, Mastercard, Neteller, PayPal, Paysafecard, Apple Pay, Pay by Phone, Bank Wire Transfer.
Minimum deposit generally £10; maximum varies by payment method and user settings.
No fixed maximum publicly stated; dependent on payment method.
Contact support as soon as possible to request cancellation.
Verification delays, payment method processing times, or high volume periods.
Withdrawals must usually be made to the same method used for deposit due to AML policies.
Contact support immediately with transaction details to resolve.
Check account transaction history and contact support for status updates.
Pending verifications, account restrictions, or suspicious activity.
Proof of identity, proof of address, and proof of payment method ownership.
Withdrawal limits may apply depending on verification and payment method.
Refunds are handled case-by-case via support; usually credited back to original payment method.
Check payment details, contact payment provider and casino support.
Usually not; withdrawals typically must be processed through original deposit method.
To comply with anti-money laundering regulations.
Request through customer support or download from account transaction history.
Contact support with payment details for investigation.
GBP, EUR, USD, CAD
Yes, currency conversion is supported depending on payment methods used.
Bonnie Bingo does not publicly list cryptocurrency payment options.
Contact support with error details for assistance.
Contact support immediately to report and resolve erroneous deposits.
Could be due to browser issues, internet connection, or device compatibility.
Refresh browser, clear cache, or restart device; contact support if issue persists.
Contact support with game details and error description.
Report immediately to support for review.
Check device volume settings, browser permissions, or game settings.
Clear cache, check connection, or try a different browser/device.
Could be connectivity issue or game malfunction; contact support.
Usually displayed in game history or recent results section.
Reload game or browser; contact support if unresolved.
Restricted by jurisdiction or technical issues.
Clear browser cache and cookies in browser settings.
Ensure updated browser, clear cache, or switch device.
Contact support with bonus details for assistance.
Check terms and conditions section on the site or bonus details in account.
Possibly due to wagering requirements not met or timing delays.
Register on website and follow promotional instructions.
Verify code validity and contact support for help.
May be due to geographic restrictions or temporary technical issues.
Check internet connection and browser compatibility.
Contact support with detailed description.
Check internet, browser compatibility, and try clearing cache.
Use updated browsers like Chrome, Firefox, Edge, or Safari.
Not generally required since most games use HTML5.
Clear cache, check connection, or try different device/browser.
Contact customer support via chat, phone, or email.
