You can contact Booi Casino support primarily via 24/7 live chat available on their website and by email for specific inquiries including [email protected] for general help and technical issues, and [email protected] for financial questions.
Live chat, email ([email protected], [email protected]), and an option to request a callback are available.
https://booi.com/en
Licensed under Curacao license number 1668/JAZ issued by the Government of Curaçao.
Registered address at Spyrou Kyprianou 79, Protopapas Building 2nd floor, Office 201, Limassol, 3076, Cyprus.
Curaçao
Yes, Booi Casino offers a 24/7 live chat which is responsive and typically provides prompt responses during all hours.
There is no explicit mention of a contact form; customers primarily use live chat or email for communication.
No specific VIP support email publicly available; general support contacts are used.
complaints or general complaints can be directed to [email protected].
No specific security service email publicly listed.
No public support hotline phone number available currently.
No dedicated VIP support phone line disclosed.
No dedicated complaints phone line disclosed.
Available 24/7 via live chat and email.
Can be contacted at [email protected] for deposit, withdrawal, and transaction inquiries.
No direct public contact; security issues generally reported to [email protected].
Booi Casino operates an official Telegram channel at Telegram.com as community but does not list a specific support account.
No official WhatsApp support number publicly available.
No official Viber support account publicly available.
No official WeChat support account publicly available.
No verified official Facebook page URL is publicly listed.
No verified official Instagram account URL publicly listed.
No verified official Twitter/X account URL publicly listed.
No official LinkedIn company page publicly listed.
No official YouTube channel publicly listed.
Official Telegram channel exists for updates and community interaction.
No official Discord server information publicly available.
Video call support is not available based on current information.
No explicit mention of a ticket system; communication is handled via live chat and email.
Booi Casino has a mobile-optimized website but no dedicated downloadable mobile app; live chat support is accessible through the mobile site.
Push notifications are available on the mobile web platform for bonuses and updates.
SMS support is not indicated as an available service.
Callback service availability is mentioned as a method to contact management but not extensively detailed.
No official forums, but community interaction occurs on Telegram.
No dedicated app for contacting support; support is accessed through mobile website.
No support for Zoom or Teams consultations.
Support is available 24/7, including weekends and holidays.
Support operates around the clock 24/7.
Customer support is available in English and Russian; other languages may also be supported depending on the agent.
Provides support globally, focused on regions where the casino operates legally excluding restricted countries.
Support can generally be accessed without registration via live chat and email.
Yes, users can upload documents via email or through the support portal as needed for verification.
https://booi.com/en/privacy
https://booi.com/en/terms-and-conditions
Use the “Forgot Password” link on the login page to initiate a password reset via your registered email.
Contact support via email or live chat with your account details to request review and regain access.
Common reasons include suspected fraud, multiple account violations, or failure to verify identity documents.
Update profile details in your account settings; some changes may require verification or contacting support.
Immediately change your password and contact support to secure your account and investigate unauthorized access.
No specific 2FA setup instructions publicly noted; general recommendation is to enable if available in account security settings.
Troubleshoot by checking SMS service availability, phone number correctness, and network issues; contact support if unresolved.
Contact customer support to request account deletion complying with their data privacy policies.
Verify credentials, check for maintenance, use password recovery, or contact support if problems persist.
No direct user access to login history noted; request account activity details from support.
Verification ensures compliance with legal regulations, prevents fraud, and confirms player identity.
Valid ID (passport, driver's license), proof of address (utility bill, bank statement), and payment method proof may be required.
Verification typically takes from a few hours up to 48 hours depending on document quality and workload.
Resubmit clear, valid documents meeting guidelines or contact support for clarification and assistance.
Upload documents via the account verification portal or send them directly to support email as instructed.
Additional checks may be triggered by large transactions, suspicious activity, or bonus use.
Multiple accounts are generally prohibited by terms and can lead to account suspension.
Contact support immediately through live chat or email with details of the suspicious activity.
Notify support promptly to update your email address after verification of identity.
Update phone number in account settings or contact support to assist with the change.
Account restrictions can be due to verification issues, violations of terms, or regulatory reasons.
Use account settings or responsible gaming tools to set personal deposit limits or request support to assist.
Self-exclusion is a responsible gaming measure allowing players to block access for a set time and can be activated via account settings or support.
Request account freeze or deactivation through support for a specified period.
Report suspicion immediately to support to investigate and mitigate any fraudulent activity.
Deposit failures can be caused by payment issues, account restrictions, or technical problems; verify details and try again or contact support.
Withdrawals generally process within 24-72 hours depending on method and verification status.
Most transactions are free, but users should check payment method terms as some financial institutions may charge fees.
Common reasons include verification failures, exceeding limits, suspicious activity, or violation of terms.
Credit/debit cards, e-wallets, bank transfers, and cryptocurrencies like Bitcoin and Ethereum are supported.
Minimum deposits typically start at around $5 or equivalent; maximum deposit limits vary by payment method and VIP status.
Approximately $5
Depends on method and player status, with monthly withdrawal limits around 8,000,000 ₽ (Russian rubles) stated in some sources.
Withdrawal cancellations must be requested to support promptly before processing begins.
Delays may occur due to verification, payment processor issues, or high volume; contacting support can provide updates.
Withdrawals are generally made to the original deposit method; alternative methods require support approval.
Report immediately to support with transaction details for investigation and resolution.
Check account transaction history or contact support for detailed status updates.
Blocks can result from account verification issues, regulatory checks, or suspicious activities.
Additional ID verification, proof of source of funds, and address verification may be required.
Yes, withdrawal limits are applied and can increase with VIP levels.
Refunds are processed based on the casino’s policies; contact support for disputes or erroneous charges.
Retry using another method or contact support for assistance resolving payment issues.
Withdrawal method changes require contacting support and depend on verification and policy compliance.
To comply with anti-money laundering regulations and ensure funds are legitimate.
Request a transaction statement from support or access through account history if available.
Contact support with transaction details to investigate and resolve stuck payments.
Russian ruble, euro, US dollar, Canadian dollar, Indian rupee, Brazilian real, Polish zloty, and cryptocurrencies.
Currency conversion is available depending on payment methods and casino policy.
Cryptocurrencies can be used for deposits and withdrawals; transactions follow blockchain confirmations with wallet addresses.
Contact support, verify payment details, and try alternative methods if errors persist.
Contact support promptly to request return or correction of mistaken deposits.
Check internet stability, browser compatibility, and clear cache; contact support for persistent issues.
Restart game or browser; contact support to report recurring crashes.
Use live chat or email to provide detailed information about the error.
Report the issue to support with session details; they will investigate and resolve payout discrepancies.
Check device sound settings, browser permissions, and reload the game; contact support if unresolved.
Ensure updated browser, stable internet, and clear cache; use recommended devices and contact support if needed.
Confirm bet placement, sufficient balance, and game rules; contact support for discrepancies.
Results are typically shown on-screen after rounds; review game history or ask support for clarification.
Refresh page or restart device; contact support if the issue continues.
Restrictions may be due to licensing, region, or technical reasons.
Clear browser cache and cookies via browser settings or use incognito mode.
Ensure device compatibility, update app/browser, and restart device; contact support for assistance.
Verify promotion terms and eligibility; contact support with bonus details for manual assistance.
Access bonus terms on the promotions page or user account details.
Confirm qualifying activity and timeframe; contact support if points are missing.
Register for events on the website and meet participation requirements specified in terms.
Verify code validity and expiration; contact support for issues or alternative offers.
Region restrictions or technical issues may apply; check connection or contact support.
Check internet bandwidth and firewall settings; contact support if problems persist.
Use live chat or email support to describe the issue with screenshots if possible.
Check internet connection, browser compatibility, and clear cache; try alternative mirrors or support.
Use recommended browsers, update software, and disable conflicting plugins.
Flash is generally not required; update browsers and plugins via official sources if needed.
Clear cache, disable extensions, and check internet speed; contact support if persistent.
Use live chat or support email for technical assistance with games.
